Idea Cellular Complaints & Reviews

Hi,

I have been receiving fraudulent calls regarding by sbi card from last 1 week, i keep disconnecting the calls, even after disconnecting they tried to reach me providing all my information (Card num, exp date, dob, address).

Sbi also provides otp to the email address, got to change all the details of my personal email ids, bank accounts.

Yesterday at around 3pm received a fraud transaction of rs.4998 on my card ending in 6843 bearing with name monica and immediately blocked the card as it was only after 5min of transaction i called the sbi asked the representative to cancel the transaction, they said it is not possible. Later when i noticed the charge was in memo debit.

Today ie., on 10th oct when i called and asked regarding the memo debit they said the funds are not claimed by merchant yet and if not claimed in 7 days the charges will be reversed to the card, so i asked to stop the transaction and the id provided by sbi is t18027. They replied its not possible.

I have been using cards from different banks since last 3 years, never this situation raised. Only after started using sbi since last 1month this issue happened yesterday.

There were no sufficient funds on the card, now i need to pay the over amount charges because of the unauthorized transaction and sbi is not able to cancel the transaction as well when merchant has not claimed.

I lost my idea sim of kerela registration in mumbai. I contacted idea company retailer shop, malad west, mumbai. I was told that old number is retainable i just need to submit photo copy of aadhar card, i did necessary. Its been almost 20 days and issue is still pending. My all bank accounts are related to that number, kindly understand the gravity of the situation and resolve it.

Im get a new connection of idea because im trust in your network aur your services but im dissatisfied your service and i want to change into airtel so please port my number as soon as possible so that ill free about your bad and too bad services and ill request to join my hand you can relief me please what kind of service provider you are ill not recommended to any one about your cellular service its to baad so please solve my problem as soon as possible

Dear sir / madam! 9th october 2017
Subject : wrong activation of vas @ rs 105 for 21 days on 7.10.2017
On my mobile no. 99218.27516, (Prepaid) pune, maharashtra
Rishi raj ahuja, sr citizen – 70 years
= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =
Dear customer care / support team,
1. I may submit that i am a senior citizen aged 70 years.
2. On 7th oct i was informed that on one vas – ‘dhinchika’ has been activated on my phone number ; 99218.27516 as per sms received from “54300” at 18:17 without any input given by myself.
3. I initiated an instant action to get this vas stopped through 155223 & 198.
4. I could talk to one customer care officer named mr deepak at 19;23 hrs on 7th oct itself and explained everything. My concern regarding inadvertent activation of vas and “refund of rs 105” to my account could not be resolved at that time because “your server was down”.
5. I could not approach yesterday on 8th oct because i had to rush to mumbai due to the death of one relative. Today i have been trying to contact a “customer care officer thru 198” but sadly no one is available.
6. In view of the above you are requested to please look into the matters at and arrange to credit the amount of rs 105. To my account. Any inconvenience thus caused to you is sincerely regretted. I shall be obliged for the above.
7. Thanking you in anticipation.
8. Regards.

Yours truly
Rishi raj ahuja
Mob. 99218.27516

Hello,

This is to inform you that 2 idea postpaid no active and i got bill without physical and telephonic verification activate by idea.

Idea is responsible for all my data sharing
I made compliant many times to idea but no action took on that.

See below mail conversation.

Forwarded conversation
Subject: related calls from idea bill payments
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From: yogesh kumar
Date: thu, sep 14, 2017 at 1:44 pm
To: [protected]@idea. Adityabirla.com

Hi,

This is yogesh, i am very helpless with your services, actually i am getting frequently calls from your side to make a payment of idea no [protected].

The case is that i requested for above mentioned number and give documents to filed executive after some time i have not receive idea sim not done verification for the same. But before some day i receive a copy of that number of bill at my residence with monthly rental.

My concern is only that when i have not get sim for that number so how could no activated or bill generated.

I will not pay a single for that connection and raise a compliant with consumer forum in this regard.

—

—

Yogesh kumar?
_

Cell : +91-[protected]

E-mail:- [protected]@gmail.com

Please don't print this email unless you really need to - this will preserve trees on planet earth.

—
From: yogesh kumar
Date: thu, oct 5, 2017 at 8:25 pm
To: appellate. [protected]@idea. Adityabirla.com, [protected]@trai.gov.in, [protected]@vsnl.com
Cc: [protected]@idea. Adityabirla.com

Dear sir,

This is to inform you that after communication related this no i receive today another bill. And i receive another bill for new idea no i:e, [protected] i am really surprise how this can happens that without my knowledge no can be activated or under usages some international messages done buy this number kindly check and revert asap.

—

—

Yogesh kumar?
_

Cell : +91-[protected]

E-mail:- [protected]@gmail.com

Please don't print this email unless you really need to - this will preserve trees on planet earth.

My sim has gone i give this number to the all my proofs like bank, hospital etc
So please show any way [protected]
I want to change my number

Reliance has ported my number without any request, instead of repeated attemps i failed to contact reliance customer care service on mobile phone as the customer care service is out of service from past one month.
So, i visited reliance store only to know that it is already ported.

However, whatever may be the error due to which this mnp process initiated. I am ready to join idea network, for this i visited my nearest idea store and was shocked to see that my number is active in idea postpaid network since 12 days and that too with some other person's name!

How is it that my number is registered in some other persons name?

Please look into this issue and provide me my number as soon as possible as i am left without any mobile number.

The mobile number is [protected]

Mohammed ansar ahmed
Mobile: [protected], [protected]
Email: [protected]@gmail.com

Mobile no - [protected]
I submitted application for mnp from maharashtra circle to up east circle on 06 oct 17. It was said the staff will visit my residential address and verify original documents. But till date no one contacted me. Surprisingly i am only getting sms saying i have not responded. Request to check call details and you can be assured that your staff is all lies and nobody has contacted me or enquired about me in my residential area.in case you not interested in mnp, i will be forced to go for annulment of the connection. Kindly look into the functionality of your staff. Hoping for favourable response.

As per suggestion of the idea customer care excecutive i recharged 404 rs which had unlimited calls and 84 gb of internet for 84 days.. But i recieved only 1gb of internet which had 1 month validity... When i am calling to customer excecutive they are not properly responding and they are seeking apology for the concern.. My idea number is [protected]... I need whether 84 gb of data or full refund money to my a/c number

Today when i saw my bill, i was surprised to see that i have been charged for blue lima value added services, which i never requested. You are cheating your customers, as i noticed on the internet that there are so many other idea customers like me who got the same thing. By doing this sort of cheating activities, idea cellular can't survive in long run.

Sir some one ask me to installa the tower and give a rent and job for ur family member 45000 rent and 55lakhs adavance payment, he is deposit 5000 for the bonda paper agriment and his say deposit amont of 12300 for sevice tax, so i cant belive this man so how can i belive its trur r fake tl me sir
My numbe :[protected]
Mail id :[protected]@gmail.com...

As per coustomer care call on 08/07/2017, i paid all the dues upto 8/07/17 as payment of rs. 860 & rs. 545 for my net sim [protected] and changed my plan to basic thariff around rs. 100/-. The lady who called me in my idea no [protected] on that day said me that the plan has changed successfully today onwards. You can verify the call in your records available in your office. But now i came to know that the plan has not changed, and i have a due amount of rs. 1308/-. However this is a cheating. So i am not willing to continue this connection and i am disconnecting this connection.
Please disconnect this connection by avoiding the dues. I am ready to pay the bill as per the thariff that your staff agreed to change on 08/07/2017.

Your's faithfully
Anoop k madhav

I am very tensed as i hot an offer 404/- (1200 minutes/week). But now days i m getting only 1000.
I m in lose 200 minutes/week, 800 minutes/month and 1800minutes/all.

Why had done this. As i am in lose of 1800 minutes.
Which of 1n half week's talk time.
I need my that talk time which i was getting after seeing the offer and that i recharged.

Tks./rgds.
Tafsheer ahamed
[protected]

Sir i am useing idia 4g and it gives very high speed downloading but here 4g network not available all time. Some time available ant sometime not without changing place. Mostly early morning and after mid night not available 4g or 3g network. But after 6-7 o'clock a. M. 4g network available on same place.
My location is akbarpur ambedkar nagar 224122
Please check sir what is worng.

Hi,
My name is qameruddin salam from i received a fraud phone call from representing as citibank executive from (+91 [protected])
Saying that my reward points going to be expired which can be converted to cash of 4700/- and will be added to my credit account and will be adjusted in my next bill or i can withdraw also. He told my credit card number and told me that i have received a new card which i only knows that and how many rewardpoints i have, and to convert this he will do certain process then i will get an sms, i got doubt but since knows my all details i agreed to start the process reveal the pin which i received in sms. He did 4 transaction of 4700. Please find below are the details:

After finishing the call when i checked all my sms i came to know that it was a fraud call and 4 transaction of 4700 which is 18800/- made from my credit card number:4386 xxxx xxxx xx57.

Please see below transaction statement i received:
Date: ref: details: amt
18/9 [protected] idea payment 4700/
18/9 [protected] idea payment 4700/
18/9 [protected] idea payment 4700/
18/9 [protected] idea payment 4700/

I called citibank customer care and informed the incidence they blocked my credit card and debit card immediately and asked me file fir in local police station. I approach hyderabad cyber crime police loged a complaint and send the fir copy citibank. They said they coordinate with police and investigate. It took 3 weeks as of now, finally they sent
Following email:
Dear mr. Salam,

We refer to your query dated september 19, 2017 and october 04, 2017.

We were unable to address your query within the stipulated time frame as your query was under investigation. We regret the delay in our response.

We wish to confirm that based on your representation we have investigated the transactions incurred at m/s idea payment in.

Our records indicate that the transaction under inquiry has been made using secure information and authenticated through the secure internet password along with the credit card details.

Once the transaction is approved on a card account, the bank is not authorized to cancel the same unless the cancellation request is received from the merchant. This is as per the credit card association guidelines. Therefore, despite raising a dispute on the above mentioned transaction, we were unable to cancel the same immediately.

We note that you have lodged a complaint with the law enforcement authorities. We assure you that we shall extend our full co-operation should the law enforcement authorities approach us for any information / clarification in this regard."

Please take severe action against the people who did this and reverse the amount back to my account immediately.

Immediate action is really appreciated.

Regards,
Salam

Automatic mobile balance deduction on my idea no. [protected]

Hello,
I have recharged with 404 and it is supposed to give unlimited internet and voice calls for 70 days but instead it is valid only for 17 days. I used to get this offer as a text message and stopped getting it after a few days. I remember the offer amount so i directly recharged without checking it. I have called the customer care and they say the offer keeps changing every day. They never before informed me that the offer changes every day, how am i supposed to know? And all they say is that they cannot do anything to help me. I have already called them a couple of times and messaged them in twitter but they dont care. The company is keeping its customers ignorant about the offers and fail to say that the offers are tentative and change every day. This is a fraudulent case and also cheating. Hoping someone looks into this.
Regards,
Makarand nomula
[protected].

I have applied request for porting my idea sim from maharashtra to karnataka circle. The request was raised 7 days back, but activation has not yet happened, and my old son is also not working anymore. The verification for activation was also done and activation was supposed to happen in 15 minutes, but the sim has not activated yet.
Please activate the number at earliest.

Dear sir/madam,

The recharge attempt through online recharge portal (Web) of idea cellular of rs 404/- on my number [protected] failed but the amount debited from my account and has not been credited yet. Please check and credit the amount in my account as possible.

Mode of payment: net banking (Corporation bank)
Date of recharge: 06/10/2017
Transaction ref no:[protected]
Amount: rs. 404/-
Regards,
Baldev singh

Hii,
This is venu i had ported my number [protected] from airtel to idea on 30 september 2017 and yesterday i got a sms from 1901 that your portability will be done on 7/10/2017 at 22:38 after that call to 59059 for tele-communication but now will i am calling to 59059 then a computer voice comes up and says check whether it is right number or not what i do for activating my number. Reply me asap.