Idea Cellular Complaints & Reviews

I am dr vivek sharma a proud tax paying citizen of india.

I have been using idea since last many years but now i have requested to port my number to airtel due to my personal reason. My first port out request was on 16/1/17 with code iy285858 and my second request was on 2/2/17 with code iy888139. And on 18th my third upc code was iy235842. Idea celluar is continously rejecting my port out request without any basis and harrasing me.

I have complained regarding this to appellate authority by email on 4 occassions but they are also not responding.

My concern is, do i dont have the legal right to port out of any service to another, do citizens of india will have to bear this dirty games of cellular services.

My ideano. [protected]
My belence rs210 = 220talk taim full tock taim belence not trancefar
You have paid rs 210.00 to idea recharge for [protected]. Txn id [protected]

I was fos of jindel telecom. My name is sudhir bansal and currently resident at kothputli, rajasthan. At past two months ago, my idea distibutor block/map my idea balance sim. Because of my balance blocked into the fos sim. The distibutor did not returned the balance until and your distibutor say that i am not refund your money. You take any action towards me. And i have allredy returned the lapu balance to my retailer. But distibutor until not release the balance and that sim block until. And your distibutor not give asnwer properly for undetailed sim block.

I write and send many letter to your distibutor and your distibutor don’t take action on this case.
I shall be highly oblied to you if take the effective and immdetely action towards this complaint. I would like to have this problem fixed quickly please. If i you do not hear from you within 4 hours. Keeping in the view, i take legal action on your distibutor and company. I am going pla (Public lok aadalat) delhi on this case. You resolve my problem. Contract to me for any quries which given below:-

Your sincerely
Fos name :- sudhir bansal
Contract number:-[protected]
Im detailed fos lapu no. A. [protected]

Retailer lapu :- a 1. [protected]

A 2 [protected]

A 3 [protected] a 4 [protected]

A 5 [protected] a 6 [protected]

A 7 [protected] a 8 [protected]

A 9 [protected] a 10 [protected]

A 11 [protected]

My sim belongs to kerala circle and now currently am in Tamilnadu.I was using Idea prepaid for couple of years recently i changed it to postpaid, due to the improper information given by the idea retail store representatives at ravipuram, kochi i was literally fooled and around 500rs was charged as roaming charges which i thought was a part of the pack that I've choosen. then again i wanted to change to prepaid and i submitted my docs and got the new sim, they said it'll take 4 days for activation. I got the message saying the activationis done, so as adviced by the customer care i called 59059 for the activation as i'm not in kerala right now it was getting connecting to karnataka circle. they asked me to call to [protected]. tried calling it like 10 times in a row still it is gettinh connected to karnataka circle.its really frustrating when i get the same answer again and again call to that number for kerala custoomer care. I'm not able to use my number for the past 5 days. Postpaid experience was too worse, then also thought of continuing with idea that why planned to change to prepaid now that is more worse...sorry to say but the customer care of such a huge network is not even worth 1 star. I need to get any follow up on this issue ASAP.

I recharged my idea number [protected] for unlimited data plan of 249 with sbi net banking, it got cancelled or i didn't get confirmation, so i tried with paytm and got my recharge. later i have seen i lost money from both the accounts for the same data plan. i did this on 20/2/17 evening. i don't know how to get the refund, i tried to mail idea customer care but i am not getting a satisfied replay

Dear sir/madam,

W. r. t. above subject i have migrated my idea number [protected] from postpaid to prepaid.

I have followed the process of migration as per the guidelines of the idea executive working at
Idea store, near old renapur naka, latur, maharashtra.

I paid my outstanding bill amount as well as the excess amount he asked for the processing days on the 13th feb 2017.

He assured me that the conversion process will complete within 48 hrs.

After that i am continuously following up with idea customer service, but the last e-mail i received through idea is the process will be completed on 16 the feb 2017.

Now it's too late and as the number which is under process is my permanent contact number since last 11 years.

Now this number is not working since last 8 days.

Can you understand the severity of the problems being caused to me due to the unavailability of my number?

Every customer of mine is having the single contact number to call me, can you predict how much loss of business i am bearing due to this problem}?

Who is going to restart my services?

I am requesting the executive at the store mentioned above for starting the service frequently.

I am contacting idea customer care service daily regarding this issue.

No one has clarified my issues.

Customer care asks me to visit the store and ask him to send my documents.
The store person asks me to just wait for 24 hrs and services will be resumed automatically.
In this whole cycle i am just feeling like a football between the idea customer service and idea store. but still i am not able to use my mobile number [protected].

Isn't it idea's responsibility to make a follow up with your store executives.

I have also made a written complaint through e-mail as well as telephonic communication with customer care service regarding the worst service of idea store mentioned above.
The executive working here is a very irresponsible person, who don't care about any customer.

But neither the idea nor the idea customer service is bothering about any issue.

I want my services to be resumed very soon and now the follow up is to be taken by idea cellular regarding this issue or else i am going to take a legal action against idea next.

Now i am unable send any complaint related this issue to idea customer service. it is repeatedly showing some spam message in reply.

Regards,
Rohit birajdar
Ceo,
Fab innovation industries

Hello Sir,

I am using IDEA cellular post paid service and they are always Charging unnecessary items charge in my bill.
When I complained for it, they are not responding my emails.
I was going through my Jan15-Feb15, 2017 bill. There are below charges which I don't think done from my side:

1. VAS Usage Charges [mydala powered deal]: Rs. 29
2. MMS Charges (on No: [protected] which is the same no for which this bill was generated): Rs. 3

Same Charges was applied on my Dec15, 2016 -Jan15, 2017 months:

1. VAS Usage Charges [Subscription Service]: Rs. 90

For Above charge, I had raised Complaint as well.

Now, I want your help to get my refund for these.

Please help

Thanks,
Pankaj

I am very disappointing with idea services, idea show an offer of 10 GB 3g/4g data in offers but idea actually gave us 1 GB data and when i call to customer care service then told me this is valid for 3 times only u recharge 4 th time so u cant get 10 GB. So what can is do this is cheating idea is BS

Idea deducted my Balance of 29 Rs. On the name of paid content named mydala. I haven't even browsed mydala website and even not downloaded their app. Idea is saying it is non refundable, but they are charging for content I haven't downloaded. That is wrong and unethical practice by a highly reputed company. My mobile no. Is [protected] with idea. I request them to refund my amount otherwise I will switch to another operator. I am not even aware of such deals, so why I would download it... Please take action on this matter as soon as possible.

Thank you

Msg received after deduction
Dear Customer,
thank you for downloading mydala powered deal from MYDALA.
You have been charged Rs. 29
Your balance is Rs. 43.96

Dear sir

As per our telephonic discussion with your representative .
You give offer for me unlimited local and STD call .
But my balance is deducted in my main ACC.
And customer care executive do not give proper solution
I talk to three executives. But all executives give me different different statement for my complaint
I have proof in audio clip of all executives statement.

So I want my problem resolve as soon as.

Thanks
Surender
Mob:- +91 [protected]
Email :- [protected]@gmail.com

I got a notification about idea recharge that is 15rs=18 talk time:i did recharge but it is not processed.then I contact customer service but they said that this offer is not available to your number:i had a screen shot of that offer.if you don't process that offer l will place a case in the consumer court.good bye

Dear sir,
Cug charges include in my bill and no [protected]. Cug charges include in my bill from 1 year and 9 months. I thought idea is a reposible company but after this issue everything is charged. I issued my connection from nirmal enterprises. I have 15 no in my farm and all numbers have cug. I don't know why cug is not free on this number. Please add cug and refund my money.
Mahesh kumar
[protected]

I have been received a mms .there is instruction that please go the the http;//www.ideacellular.com/webmms and then type UR username & password . but still i am searching where is it. i am dosent found above mentioned web site, instead of this http://115.69.159.205:8080/webgui/. when i was trying to log in there has been an error, showing login id or password is wrong. what to do.? this has been to much irritated.

Dear Sir / Madam

I recently got my airtel number ported to Idea. Number is [protected].

Though I was using Airtel number from past 5 years, I got my number ported to idea as i was assured unlimited STD and local calls for Rs.499 with 6 GB 3g internet. This was assured by your executive (mobile no.[protected]). I had told him that I am using 3G handset.

Now when I activated this, now your people are saying such plan is not there. This is absolute non sense and worst experience at the beginning only. During porting I was offered the same scheme with 6GB internet by Airtel for Rs.550. But still i tried Idea.

Hope this would be addressed soon and would be given 6 GB internet. Otherwise, pls stop the services.

Dear Sir,

Can you give me the last three month call details of the mobile number "[protected]". Please send me the details of this mobile number on urgent basis in my e-mail address([protected]@gmail.com). i am waiting for your reply as early as possible...

Please help me...

Dear Sir/mam
BLOCK MY IDEA PREPAID SIM
Sir. My Mobile lost during my train journey.pl block my mobile no [protected]. Pl intimate after block on my alternative no [protected]. My mobile was dual Sim, Android and Samsung company. Thanks

Regards
Dergpal Singh
Sithaura Road, sithaura
Bareilly - 243001
Email id - [protected]@gmail.com
Mob. No. [protected]

Hi my number was working in airtle postpaid ([protected]) then in first week of feb. 2017 i got a call from idea khushi communication delhi that port in to idea we will 11gb data & 1200 minutes calling on 299 postpaid plan.

After everything completed & when i go for activation then i came to know my plan is 499 with 3gb data.

Even i have recorded that call also. Now i am not geeting any response from them

Sir,

Today at Afternoon at 12:16 i got call from [protected], they told me to convert redeem point to cash transaction and generated OTP to my mobile number. they have made 4 transaction of 4800/- each, the total transaction of Rupees 19200/- went to IDEA Money account as IDEA BILLDESK.

I Request to take action and revert my money back to my credit card account.

my mobile number:[protected]
Credit card: SBI Credit card
Account name: nilesh nakar

I am writing to you in regards to the diconnection of outgoing and Internet services on my number [protected]. My number is been diconnected since a week and I am being utterly inconvenienced with this and there is absolutely no fault of mine in this. This all started when one of your representatives called and asked to get on a better plan o[censored]nlimited national and local calls and 1GB data for 800 something and this plan was activated mid cycle due to which I incurred charges for data to the tune of Rs 900/- as the previous plan was then charged on a per day basis.

In my previous plan as well as on my current plan I was completely covered for data and now you sent me a bill for 2000+ rupees.

I have spoken to two different reps on the phone and both of them assured me of waiving of the charge for data but everytime I call the next rep says there is nothing of this sorts in the notes and ask me to visit a nearest IDEA STORE. This is absolutely absurd and I am gonna take some action if this is not sorted at the earliest.

Looking forward to a quick resolution for the same.

I Nithin Babu M.N was an idea post paid customer( [protected]) still December 15 2016. Due to call drops, low network coverage, and low internet speed I port out from idea. Now I'm a Bsnl Prepaid customer. I reported this issue several times to idea customer care. But they couldn't solve it. That's why I port out from idea.
At that time I settled my outstanding bill amount and asked the customer care that weather any more bill come or not, they told no, due to the reason of call drop you go, no bill will generate. After one month I received a e bill from idea of the month dec-jan of an amount 1098.15. After this I received some message in my bsnl number that I have some outstanding amount of Rs 998.15 to be settled in the previous operator, submit that and present the bill in bsnl office. After tha‎t a representative of idea called me and said that to settle an amount of 998.15 pending in the month of Dec - Jan. I asked I received a mail to settle Rs. 1098.15, then how it come down to 998.15. They didn't give any clarification. After all this, at last I got a advocate notice. While I make a call to that number and explained all this, they told me to settle it by paying Rs. 500. I put a mail to trai, not response yet. Today ( 20/2/2017) my bsnl number barred outgoing and incoming.
What should i do.