Idea Cellular Complaints & Reviews

I am receiving msgs every next day Rs 3.00 is deducted. As per customer care this is charged when clicked on game link, whereas I haven't clicked on any link. Its a LAVA keypad phone, I think it is a new way to earn money. I need a resolution and my money back or I am going to stop using idea services, bcz there are still other service providers who are excellent in services and doesn't charged unnecessary unauthorized money.
Facing issue on my mobile no. [protected]

Regards
Ravi Kumar

Your team was not solving my problem that is more than seven working days. I didn't receive my 599/- amount on till date. How bad services serve on your side. This is my complaint Id MP-I[protected]. Worst Idea service and Worst network.

I received 2 sms today afternoon from 55435- one carrying a link & in the same minute another sms informing me of a deduction of 25/ from my main balance. It was sent one after another so there was no way i could even have clicked on the link to accept or deny it. When i called customer care they said it was for KR11155435IGGAME025T- some game apparently, that i have no knowledge of & dont want also. Is this a new scam from Idea???

Please look into the matter & reimburse my money.

Phone number: [protected]
Date of incident:[protected]

I received this message 'Dear Customer,
thank you for downloading FUN PORTAL from CARBUN8.
You have been charged Rs. 22
Your balance is Rs. 15.63

Actually, this is totally fraud, I did not download or even clicked it anywhere.
Please refund it and pay attention in the future too.

I did an online recharge on idea website on 17 August 2020 and since the money was deducted from my bank account after considering my online credit on the website, i expected idea/ vodafone to pass on the benefit. But understand that idea is blaming a third party whereas post the payment the website itself stopped working. Upon calling your customer care service, they promised me to return my money in 7 days - which i haven't received yet.

I have e-mailed the query and Ms Gayathri. S from the call centre has been copy pasting the same reply instead of solving the query.

Hello,

I lost my mobile on 24th August evening, please block the mobile number immediately which was in the name of Chandni Mishra

Please block the mobile number at the earliest.

Thanks & Regards
Chandni Mishra

Respected sir /madam,

Phone number :- [protected] (Switched to Airtel).
Account Number:[protected]

I am writing you to bring in your notice that i am facing problem with my past idea postpaid connection number [protected], now switched in airtel.

My current services which is with Airtel now will be disconnected soon, if I will not pay my idea outstanding bill. I have also got a message from Airtel to pay outstanding bill on this link :-https://www.ideacellular.com/wps/portal/account/disconnected-number

But I am not able to proceed for the payment, it is asking me that it is not a valid mobile number. Please refer attachment for the error message.

Please try to help me with the valid payment link, so that I can pay my outstanding idea bill.

Regards
Om Kumar

I have recently got two messages together from 55435, one message contained a link and the second one was for notifying 25 rs has been deducted. When I contacted customer care executive, I was told that I subscribed for some power service. But in fact, I got two messages almost together so that I couldn't even open/subscribe them even of I wanted to. This is nothing but theft by idea cellular and I want full refund of the amount

Dear sir\mam i had done recharge through my idea app on 1 June 2020 to no [protected] of amount 699/ money dedected from my bank account but i dint get recharged my bank account no [protected] (SBI BANK) and my trangetion ID is ( IGAISCRFM3) i speak to bank members they told money dint came back from idea customers and idea coustomers are not looking to my problem from pask few days they are not refunding amount ogf my plese look at my problem and refund my money

Dear Customer,
thank you for downloading sports from One97.
You have been charged Rs. 5
Your balance is Rs. 35.77

Recieved this message from nowhere!
Had never downloaded/ requested for any such service

Kindly refund rs.5 !

Respected higher authorities of idea cellular department

My name is chagan gaikwad

This is my idea cellular number
[protected]

Lattitude and longitude
19.71122 and 75.99468

This is my address
Room 82 pimplegaon mali talkua gasanghi district jalna maharashtra 431207

We had raised many complaint in our location vodafoneidea had helped us through out on my complaint and esclation

Network team had came at out location and they had identify the root cause of coverage and they optimises all the nearest site from our location and also increase the parameter but still network complaint not resolve from their end

They had declared new site in our location for that they had taken all my land photos and vodafoneidea had approved new site on my location

Network team engineer had told us we are planting new on our land once all paper work will be done from our end u will get the rent of our land

Idea rf team offficer
[protected]
New site declared from network team of jalna

I m waiting for the paper work from vodafoneidea which is not yet done and it is too delay from vodafoneidea

Allready esclated to all higher authorities from customercare to board director of vodafoneidea and ravinder takkar sir
Ravinder. [protected]@vodafoneidea.com

I m attaching the appellate proof which new site declared on my land and waiting for the paper work from vodafoneidea

This is my allternate number
[protected]

Respected Higher Authorities of Network Team and Complaint Department

My Name is Bhaskar Gaikwad

This is my Mobile Number
[protected]

Lattitude and Longitude
19.56923 and 76.04114

Network Complaint Address
Room 12 Devdi Hadgaon Village, District Jalna Maharashtra 431209

From last 5 years we are Facing Huge Network Problem in our Room and Area ..both indoor and Outdoor Network is totally Disappeared we are using Operator Connection but not getting the service

Every month we are recharging the plan but not getting the Call Facilities and Data Facilities..many problem we are facing

Can't communicate with family members relatives ...even in Emergency we can't call ambulance, Doctor and Hospital To do the Treatment on time due to No Network

It is humble request to Higher Authorities of Complaint Department..Plz Registered the Complaint of Network Coverage and Send the Network Team and RF TEAM Engineer to Resolve the issue and

If Engineer Required New Tower For Installation I m Willing to give my Land For Network Tower Installation with all the necessary Permission Required Network Team

Allternate Number
[protected]

My idea sim not showing network last 5 hours. I try remove n insert sim agian.restart my handset. Nothing happen after this problem.

To whomever it may concern.

I am unable to receive text messages and otp on my prepaid number since last 4 days, it is really annoying to face this issues when almost all of my work is done though same.

Secondly, tried contacting their customer care and all i get to hear is it will be resolved within 24 hours, been listening to this since last 4 days.

Kindly resolve the matter as earliest.

Regards

Idea always finds different ways to deduct my main balance - some of the ways i have experienced repeatedly are-
1. Receive a call from an unkown number and your balance is deducted just for picking it.
2. Deduct for caller tune, something which i have not signed up for.
3. Receive a promotional sms from idea and balance deducted.
4. For validity of talktime extension balance deducted automatically.
Etc.. There are many more i have been facing and this is highly frustrating and not the way you want to treat your customers
I have almost lost 500rs on this scam of idea

Dear sir,

I have recharged for rs. 449/- on 21/08/2020 through paytm app with below reference number.

Ref no: onr[protected]
Wrong mobile number : [removed]
Correct mobile number : [removed]
Date & time of transaction: 21/08/2020 @ 02:23 am.

I have called the customer care to reverse the recharge and transfer the recharge to the correct number. No one is ready to listen and help me in this regard.

Is it always the case that no one will ever make any mistake while recharging or you don't care to resolve such issues?

Please assist.

If i don't get proper response, i might have to approach consumer court to get justice in this case.

Thanks,
Pratik

Hi,

Frequently idea balance deduction amount 8Rs/-, 10 Rs/- without activating any VAS service in my mobile. My balance is 60 rs/- by July 28th, when I checked my balance at present it is showing 4 rs/- eventhough not using my idea number since July 28th. Please help

My claim no. Is [protected], i had made a claim of my phone's display not working as i myself had fallen down as i had slipped in which my phone was damaged accidentally.

Initially i had problems uploading claim documents, i was told to upload documents within 5 days and there was size limit error, i was unable to upload even a single document on their website idea. Dsspro.in. So i emailed them all my documents and screenshots of errors about files not being uploaded.

Whoever uploaded those documents from their side didn't upload all documents. 2 days later on 15th of august, i got an email from them saying documents incomplete and that they didn't receive images of phone's box and upload within 5 days.

I called them and told them to upload that specific file which they didn't upload. Re - emailed them those specific document.

And the person from their side uploaded all documents which were already uploaded and along with that uploaded screenshots of errors as documents of clai, that too on tuesday - 18 august 2020 - afternoon 4pm, after reminding them multiple times to upload them. I have also recorded the calls.

Today after checking claim status on website, it says claim repudiated (Refused), there was no reason mentioned why it was rejected. I also did-not receive any email as stated by their website about why it was rejected
(Screenshots attached). They still haven't verified those documents, and without verifying, without any reason, they have rejected the claim

Today (19 august 2020) at 6 pm i called them, no one is there to answer the call. No way to speak to a representative.

Vodafone - idea, is this a fraudulent scheme?

On 5 august 2020, from my idea app i tried to recharge my idea prepaid mobile no. [protected] for rs. 699/- and paid by net banking of kotak mahindra bank a sum of rs. 674/- after applying coupon of rs. 25/-. I received a message from kotak bank that "as requested, rs. 674.00 has been debited from your account no. Xx5953 on 05-aug-20 through kotak mahindra payment gateway vide ref no. [protected]." however recharge failed. I contacted idea customer care executive 2-3 times. However cce told that on 5 aug 2020, recharge of rs. 674/- was not done. I raised a dispute with kotak bank of this amount. Kotak bank vide it's email dated 17 august 2020 informed me that "your dispute regarding the online transaction has been rejected as the amount is settled in the merchants account.". Therefore it is clear that rs 674/- has been credited to idea account.
Therefore i request idea to refund rs. 674/- which has been deducted from my account of which recharge failed.
I submit herewith copies of email of kotak bank dated 5 aug 2020 by which amount was debited to my account and also e mail dated 17 august 2020 by which the bank informed me that "your dispute regarding the online transaction has been rejected as the amount is settled in the merchants account.". I also submit a statement of the bank account in which there is reference of payment.
Thanking you,
Yours faithfully,

Ulhas balwant hejib

I received this message 'Dear Customer,
thank you for downloading FUN PORTAL from CARBUN8.
You have been charged Rs. 22
Your balance is Rs. 78.14'

Actually this is totally fraud, I did not download or even clicked it anywhere.

Please refund it and pay attention in future too.