Idea Cellular Complaints & Reviews

Dear Customer,

We regret the inconvenience caused. Please provide your contact details to assist you further. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

[protected]/87/86 from S.R. Trading Company

Dear Customer,

As per your telecon with our customer service associate on 14th Nov 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the unpleasant experience. Kindly reply with your Idea mobile number and alternate contact details, so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience. Your contact details are with us and we will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 5th Nov 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular

They were supposed to get back to me with the time estimation of when the pack will be activated on my number. Generally it takes 4 hours.

But still they never got with any ETA yet even after more then 24 hours of time.

Thanks,
Ravi

Its been 4 days but still no update from Idea guys. Please help.

Still no updates from them.

Still there is no response from them even after getting a call before a week about resolution. Please help here.

Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular

Its the fault of Idea network if you could not reach me. I never got any missed calls from your number so far. You can call me anytime your working hours.

Please solve this issue ASAP that is all I request rather just contacting me and getting some more time here.

To consumer complaints : Please help.

Its 2 more days and no updates from idea guys. They are just wasting the time here.

Please help here.

Dear Customer,

As per your telecon with our customer service associate on 20th Nov 2015, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Its been 5 more days and no updates still. They are blaming me that I have disconnected their call which is a completely wrong statement. I never received / disconnected any calls from last 20 days.

Please help! They are not even taking care of a small request from so long and just wasting time of both. I sent several emails to their appellate more then a month ago but they are not even responding for this. Also their Appellate numbers do not work either.

Its been 5 more days and no updates still. They are blaming me that I have disconnected their call which is a completely wrong statement. I never received / disconnected any calls from last 20 days.

Please help! They are not even taking care of a small request from so long and just wasting time of both. I sent several emails to their appellate more then a month ago but they are not even responding for this. Also their Appellate numbers do not work either.

Its been more then a month but still there is no solution of this. They are wasting the time at all. It seems there is no solution to this, may need to re-think about using idea cellular cards at all.

Thanks.

I got below email from them on 8th December :

Dear Mr. RAVINDRA D MEHTA,
Dear Sir/Madam,

We take great pride in being your preferred telecom service provider and thank you for availing our services. It is our pleasure to serve you and we commit ourselves to strive and provide seamless and consistent best possible services in the future as well.

For your convenience, we are changing your existing bill from Easy Share 2.0 to all new Easy Share 3.0 w.e.f. 08-Dec-2015
The new plan offers more flexibility to you while adding new numbers to the account. It also gives you an option to choose from wide variety of Booster packs to top up your Internet. You may also opt for any other SMS/ISD pack from our available array of products.

Please note that your plan rental and all the current benefits/tariffs of your existing bill plan will continue as it is, however, the plan rental and free benefits will be non-prorated.


However when I called them to activate the pack they are saying I am still not eligible for the same pack. Now they are sending fake emails to just convince customers that they have provided services whether they are not even taking care of providing any updates on this.

Please help if possible.

Dear Customer,

We regret the trouble with your Idea mobile bill. We'll contact u soon with assistance. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 5th Nov 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We request you to call 12345 to contact our customer care helpline to get your call details as it requires validation of your details. You can also visit our website, www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

PUK details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile for further assistance. You can also visit our website, www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for billing dispute has been initiated by us; under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 4th Nov 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for GPRS has been initiated by us; under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Dear customer,

You can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret to inform you that your number has not been activated as the documents you submitted have not reached us. We would request you to contact the touch point where documents are submitted.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for GPRS has been initiated by us; under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We understand your concern and regret the inconvenience. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We wish to inform you that your complaint for coverage has been resolved. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We wish to inform you that we have thoroughly checked your Idea account details and we are unable to find any wrong deduction from Idea account. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We understand your concern and regret the inconvenience. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We deeply regret the inconvenience caused. Please reply with your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular