Idea Cellular Complaints & Reviews

Dear Customer,

Sincere apologies from us. We have your contact details and we will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 10th Sept 2015, you can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular

14 Sep 2015 between 10AM - 12 PM

Hi,

I have received the call from your customer care representative from mobile number [protected].
He doesn't provide any solution but repetedly stating that balace can not be refeunded because you activated it.

Irony part is when I aksed him atleast tell me what is this model villa service, he doesn't has a clue about model villa.
How can you assign a person to solve the problem when he doesn't even has knowledge of the problem.

In the original complain I have mention the message what I have recieved when I tried to stop the service.

So kindly refund the amount and stop this service from my number or tell me here only not on my phone you cann't do this.

Dear Customer,

As per your telecon with our customer service associate on 13th Sept 2015, we have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the VAS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Not satisfied your response but its ok, I can not afford to waste more time with you for 70+ rupee

Same incident happen to me now they detected rs 75 from my balance [protected] and customer care executive told I requested from my side and there is no option to refund. Idea instead of doing this tactics go and beg on streets.

Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret to inform you that your number has not been activated due to customer application form pending from your side. We would request you to contact your nearest My Idea for further assistance with all necessary documents. You can locate nearest store through http://bit.ly/1nbfoqO.

Thanks & Regards,
Customer Care, Idea Cellular

Hi,


Issue still not resolved

Dear Customer,

As per your telecon with our customer service associate on 13th Sept 2015, We regret to inform you that your number has not been activated due to customer application form pending from your side. We would request you to contact your nearest My Idea for further assistance with all necessary documents.

Thanks & Regards,
Customer Care, Idea Cellular

One photoo is for unwanted messages till the last minute and the last day they told me the data usage due
The next photo is they know when I'll be ported so they can tell me i[censored] port out now ull be charged for this like this and after that also can see the due of the data usage

Photo upload

Dear Customer,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Thanks but the services from Vodafone network has been barred to be., so kindly make the process soon.

For calling how many days does it take to call
The preferred time for calling is 9-12 and 3 to 7

Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Hi Team,

I am very frustrated with your service and response because still i am waiting for your final revert and my out going service is closed from your side even this problem is pending from your side. When i called to 198 help line number they advised me that your waiver request is cancelled so you have to pay your full amount with late fee. But i want to know that if my request is cancelled from your side so i should be also getting mail for this from your side because i always try to communicate with you by mail but i did not receive your mail for final revert.

I have to face many problems due to my outgoing calls is closed from your end and i have to recharged my prepaid number with all the service for 300 INR because i have to 40 to 50 urgent calls in a day.

Finally i thought will not pay single amount because i have to face many problem due to my number closed and now i am ready to change my number because i cant be use this type of service who make a fool customer.

From: Appellate Delhi [mailto:appellate.[protected]@idea.adityabirla.com]
Sent: Thursday, November 19, 2015 8:20 PM
To: Kumar, Pramod
Subject: RE: Faulty bill Generated

Dear Customer,

Greetings of the day !

With reference to your mail, we would like to inform you that Idea number [protected] has been activated with effect from 19-Nov-15.

We truly hope that the above-details adequately address your concern.

We value your association with us and look forward to your continued patronage.

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Regards,

Sumit Minz
______________________________________
Idea Cellular Limited - Delhi
Visit us at: www.ideacellular.com
Alternatively you can also call us on 12345 (Chargeable) for Queries & Request and 198 for Complaints (Toll free) from your Idea mobile and [protected] from a landline to know more about IDEA


From: Kumar, Pramod [mailto:[protected]@carlsonwagonlit.com]
Sent: Tuesday, November 17, 2015 8:17 PM
To: Appellate Delhi
Subject: RE: Faulty bill Generated

Hi Team,

I request to you kindly start the services for my another number [protected] till the time problem is not resolved for [protected].
Because I will pay the full and final for both my number as mention below after your final revert.

Complaint number - [protected]
Service ward for - [protected]

From: Appellate Delhi [mailto:appellate.[protected]@idea.adityabirla.com]
Sent: Tuesday, November 17, 2015 7:11 PM
To: Kumar, Pramod
Subject: RE: Faulty bill Generated

Dear Customer,

Greetings of the day !

With reference to your mail, we would like to inform you that request has already been registered with communication number C1-[protected] and same would be attended on 20-Nov-15.

We truly hope that the above-details adequately address your concern.

We value your association with us and look forward to your continued patronage.


Regards,

Sumit Minz
______________________________________
Idea Cellular Limited - Delhi
Visit us at: www.ideacellular.com
Alternatively you can also call us on 12345 (Chargeable) for Queries & Request and 198 for Complaints (Toll free) from your Idea mobile and [protected] from a landline to know more about IDEA


From: Kumar, Pramod [mailto:[protected]@carlsonwagonlit.com]
Sent: Saturday, November 14, 2015 5:49 PM
To: Appellate Delhi
Subject: Faulty bill Generated

Hi Team,

I am still waiting for your reply even you closed my outgoing service for [protected],

[protected]

I received a call from idea representative on 09nov15. He advised me that I received your complaint and we are giving you waiver for 300 just because of few mistake from our representative also and he said you should also cooperate us because we cant give you full waiver. I said its ok you just send me written mail or massage for waiver then I pay remaining amount for my both number without late fee and next day I again receive a call from idea representative. He advised me that you have to pay your full amount which you received the bill and we cant give any Waiver and we have already give you waiver in sep month even I don’t know about this sep month waiver because I pay full payment which I received on sep month.

So kindly you guys advise me that what should I do..just because I received wrong information from your side one person is saying we are giving you waiver and one person is saying you have to pay INR924. Even I call in your 198 complaint help line number but he is not able to understand pay problem. He is using scripted line we have already give you waiver in sep month
Even I don’t know about this waiver and which type of this waiver and pay full payment which I received.


From: Appellate Delhi [mailto:appellate.[protected]@idea.adityabirla.com]
Sent: Tuesday, November 10, 2015 5:20 PM
To: Kumar, Pramod
Subject: RE: Faulty bill Generated

Dear Customer,

Greetings for the day!

With reference to your mail, we acknowledge your concern regarding billing related against your Idea Mobile Number [protected].

We would like to confirm you that we have carefully noted the content of your mail and the same has been highlighted to the concerned authority.

The matter is currently being followed up and we will revert to you at the earliest.

Regards,

Sumit Minz
Idea Cellular Limited - Delhi
Visit us at: www.ideacellular.com
Alternatively you can also call us on 12345 (Chargeable) for Queries & Request and 198 for Complaints (Toll free) from your Idea mobile and [protected] from a landline to know more about IDEA.


From: Kumar, Pramod [mailto:[protected]@carlsonwagonlit.com]
Sent: Saturday, November 07, 2015 6:26 PM
To: Appellate Delhi
Subject: RE: Faulty bill Generated

Hi Team,

I am not satisfied with your answer because your representative did not advise me like this about pro-data basis. I asked him as example because I don’t know about pro-data basis. I was using the plan INR 399.00 and I use this plan for 15 days it mean ( 399/30= 13.3*15=199.5 ).He said yes that bill generate like this.

399.00 monthly plan, 30 day month, 399.00/30=13.3 per charge, 13.3*15=199.5 ( for 15 days using charges exclude tax)

Can you let me know who told you this is my number [protected].

From: Appellate Delhi [mailto:appellate.[protected]@idea.adityabirla.com]
Sent: Friday, November 06, 2015 9:51 AM
To: Kumar, Pramod
Subject: RE: Faulty bill Generated

Dear Mr. Kumar,

Greetings of the day !

With reference to your mail, we would like to inform you that as we have checked and found that you have been correctly charged Rs. 495.38/- for genuine GPRS usage 483 MB on pro-ration on your Idea mobile number [protected].

Please be assured that we can never charge you for usage which are not initiated on your SIM card, as our switch accurately monitors and records the usage of each SIM card, thus ensuring complete security and reliability.

Moreover, we have process the adjustment GPRS charges Rs. 279.30/- on 29th Sep’15 towards your Idea mobile number [protected].

However, as per the concern raised we have attach the itemized invoice of your Idea account ( please find the attachment ).

We truly hope that the above-details adequately address your concern.

We value your association with us and look forward to your continued patronage.


Regards,

Shiv Shankar Mishra
______________________________________
Idea Cellular Limited - Delhi
Visit us at: www.ideacellular.com
Alternatively you can also call us on 12345 (Chargeable) for Queries & Request and 198 for Complaints (Toll free) from your Idea mobile and [protected] from a landline to know more about IDEA


From: Kumar, Pramod [mailto:[protected]@carlsonwagonlit.com]
Sent: 01 November 2015 21:14
To: SHS
Subject: Faulty bill Generated

Hi Team,

My name is Pramod Kumar and I am idea post-paid customer with [protected].I got the faulty bill Generated for the last month. I changed my plan from 399 to 499 and the customer care representative said that you will be charged according to prorate base for the period of first some days up to plan change. But it is not reflected in the bill generated and the amount is charged for entire use of internet and I got a bill of more then INR 900 even I am using the plan 499.Still I did not pay this bill and I am using another post paid number also which is [protected] and my last billing date is 04Nov15.

kindly do needful because before selling the new upgrade plan your representative not giving the correct information about the bill after that customer has to face this problem. if we try to contact your customer service then always use scripted lines you have to pay this much amount because this correct bill from our side which you use. they don’t try to understand what we want to say. if we say we will close your this service they said as you wish you can close this service after full and final.

if I will not get satisfied resolution then I will defiantly closed my both number and go to consumer court.

Thanks & Regards
Pramod Kumar


Pramod Kumar| Fulfilment Center, GSC Gurgaon, India
Carlson Wagonlit Travel
phone +[protected] | Centrum Plaza | 1st Floor | Golf Course Road - Sector - 53|
Gurgaon - Haryana - India
[protected]@carlsonwagonlit.com | www.carlsonwagonlit.com


******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.
******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.
******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.
******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

I want know call details of janwary and febury of 2016 outgoing and incoming calla my number is [protected]

Dear Customer,

We regret the internet trouble that you are facing. We'll get in touch with you soon with assistance. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We tried calling you on your provided numbers however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience. Your contact details are with us and we will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused. Please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the trouble with your Idea mobile bill. We'll look into this and revert with an update soon. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 10th Sept 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 9th Sept 2015, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 10th Sept 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We sincerely regret the inconvenience. We will revert with an update shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused. Please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular

My contact no is [protected]

Dear Customer,

As per your telecon with our customer service associate on 10th Sept 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 9th Sept 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We request you to dial 59059 for tele-verification process & verify your details to activate your Idea number. For further assistance, please contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Hi

The SIM is not able to register with idea network and that's y there is no tower in my mobile, then how can I dial 59059 from that???
Also just now I came to know from Customer Care executive that the SIM number is provided to me and the SIM number registered in your system is not matching, , , , so now please tell me what I can do?? I am blocked in both side, my old SIM disconnected and my new SIM is not connecting... I am not understanding how such mistake can be happened and I donno who is the responsible for this, but I am the one who is affected by the service provided by your system...

Dear Customer,

We wish to inform you that the service for your Idea number has already been activated. For further assistance, kindly contact to our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused. To assist you further, please share your contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 9th Sept 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We deeply regret the inconvenience caused to you. In order to investigate the issue, kindly provide us your Idea mobile number and alternate contact number reply with. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We understand the internet concern and regret the same. Please allow us some time to check and revert with an update. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 9th Sept 2015, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Why i am being harassed by your idea people as i am recieving calls daily for payments, wherein my issue has not been resolved till now.I have not got the waiver which i was promised but on top of it you guyz have charged me with late payment fees.Now I have given enough time to you guyz and I have maintained the log of all the people I have spoken to in idea with dates and Now I will file a case in consumer court.I have been a faithful and patient customer of idea as I was paying all my bills on time and that too without getting data services from you people.Stop harassing me by calling and threatening me for bill payments as now I will talk legal only.

Dear Customer,

As per your telecon with our customer service associate on 12th Sept 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile. You can also visit our website, www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We request you to call 12345 to contact our customer care helpline to get your call details as it requires validation of your details. You can also visit our website, www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 8th Sept 2015, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 9th Sept 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused. Please share your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for billing has been initiated by us; under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 9th Sept 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular