Idea Cellular Complaints & Reviews

No response of Customer support Team even the request of disconnection been given 6-7 days on 29thAugust15 for Idea Broadband Account Number :[protected] and even mailed several times for the same and even today also it is still pending and no one is responding to the service for even disconnection purpose also as i have to increasing the shifting of my date to other place for this sick reason only . Idea service is really WORST and even there is no team for fast resolution also even appeal authority team don't paid any heed to the complain even though they are kept in mail also.

I did an online recharge of ₹52 on the Number [protected], 17-Aug-2015 through net banking SBI Ref No. DSBI[protected]IG0ANRQWO9 . The amount was not recharged to the number, I called the customer care but they said I will have to file a complaint first. Therefore I request either the amount to be recharged on the given number or a refund back to my account. My email ID: [protected]@live.com Phone : [protected]

Dear Madam/ Sir, I have purchased an idea simcard no( [protected] ) in May-2015, after that i waited for around 4-5 weeks still the sim was not activated by idea. Since it was not active so I disposed the simcard . Now in Sept-2015 they asking for the bill of the month JUNE-2015. Not a single call was made by that sim.

Dear Sir, I am using services of Idea Since April 2013. I opted for the great I- 999 plan as it is customer tailored but I received a shocking bill of Rs. 12795.73 for July 2015 even when I used less than planned 3GB 3G data.in July as well in August. I called Korba Idea People as well as customer care hundreds of times and even wrote numerous email to them . I DEMAND COMPLETE WAIVER OF THE EXTRA AMOUNT CHARGED TOWARDS MY ACCOUNT. Don’t understand why idea knowingly wants to make defaulters. I have already paid the normal bill amount that gets generated as routine bill. Pl close this issue urgently. My bill never crossed Rs 2000 then why so called service of idea was allowed till 17th August, it shows cheating way of IDEA people. I am deeply pained and frustrated because of insensitive and fraudulent behavior of IDEA. It will not be possible for me to pay such a huge amount because I am a serviceman and not using internet for idea. How am I responsible for a wrong bill amount and why should I pay for mistake in your side. And you are calling me to pay the bill. Is customer responsible for mistake on your side? Do you think customer should pay whatever amount you are telling. It is therefore requested to waive off my internet bill for which I am not responsible otherwise I will surrender my all connections. Regards, Dhananjay jha Mobile-[protected]

Connection worked fine till March 2015, After that we always faced speed issue. In beginning they send there executive, still no proper solution, now from last two month we renewed our plan to 2MBPS speed, still facing same issue and no response from them. raised many tickets, there executive never showed.We have mailed even there aplate authority, still no response.

Hiii... I am Umesh Pawade and my mobile no. is [protected] (idea)which was deactivated before 20 days. i was using this no. from last 14 years (10 prepaid 4years postpaid) but from last 2 month i was out of state and that time it was not possible me to paid the last 2months of bill. I was contacted the idea office but they replied me that this no. Is PD.. but i need this no. because my all bussiness accounts (demate account, bank account) are only connected with this no. I am ready to pay all the remaining bill.. plzzz contact me as early as possible. on this no. [protected] and email id [protected]@gmail.com Plzz reply me as early as possible... thank u

Hello Sir, This is the 9th Day of Banned of Internet in Gujarat (26th Aug. 2015), Due to this I could not use my Data on time as I am prepaid user, Idea should carry forward remaining data. This is the situation where frequently Banned is happens on Mobile Internet and in many cases it is more than 9 days, so in this type of situation, company should either provide more validity for the how many days it was Banned. However it was the order by Gov. to Banned on Internet but yet, Mobile service Provider has rights to Extend the Validity OR Carry Forward data. My Mobile No. [protected]

Dear Sir/Madam, I had just transfer in to Idea Cellular on 17th September 2015, My plan is of 1299 + Tax per month and they are provide credit limit of Rs. 1000/- Per month. I think this are chetting with customer if he want higher plan and they just settle credit limit of 1000, second thing they not informed me before disconnect my services. when i called to customer care they told me your credit limit is 1000 so net is closed now, and i have to visit idea customer care in my city, so if i had added plan of 1299+ then how they provide lower credit limit then that. third thing they are not providing nodel officer number, they told me that they dont have. without nodel officer how can they run services. why they are not providing number of his office. and cellular company why they not allow to his customer to call to nodel officer they revert that they have only mail id. this is clear clear customers harassment, i just switch from another company because of good tarriff plan. i never face a credit limt issues before and they have to update me on this. atlest they have to set credit limit on above my basic plan. if they want they can demand deposit amount but without information they can not disconnect phone service. even they are not transfer phone to a senior officer. Please rise my query on top authority. Thank you. Parimal Kananee [protected]

Dear Sir, I opted for the great I- 999 plan as it is customer tailored but I received a shocking bill of Rs. 12795.73 for July 2015 even when I used less than planned 3GB 3G data.in July as well in August. I called Korba Idea People as well as customer care hundreds of times and even wrote numerous email to them . I DEMAND COMPLETE WAIVER OF THE EXTRA AMOUNT CHARGED TOWARDS MY ACCOUNT. Don’t understand why idea knowingly wants to make defaulters. I have already paid the normal bill amount that gets generated as routine bill. Pl close this issue urgently. My bill never crossed Rs 2000 then why so called service of idea was allowed till 17th August, it shows cheating way of IDEA people. I am deeply pained and frustrated because of insensitive and fraudulent behavior of IDEA. It will not be possible for me to pay such a huge amount because I am a serviceman and not using internet for idea. How am I responsible for a wrong bill amount and why should I pay for mistake in your side. And you are calling me to pay the bill. Is customer responsible for mistake on your side? Do you think customer should pay whatever amount you are telling. It is therefore requested to waive off my internet bill for which I am not responsible otherwise I will surrender my all connections. Regards, Dhananjay jha

Respected Sir/ Mam, I would like to inform you that I have used the Mob No [protected] Previuos 1.5 year. Now this no I have transfered to postpaid to prepaid before 1 month and all payment clear due to idear customer care officer says that when you will paid all payment you can use this no prepaid and I am using this no.(Prepaid). Now a days customer care call me that some amount pending, I ask customer care regarding the payment pending but not given any answer. my relation and other friend very distrup due to he is doing the call by idea customer care . so please please help me . Thanks & Regards Jonny Kumar

I m vikram my no is [protected] (nagpur, MH) I came in chennai and Internet plan activate on my no but when I m using Internet in chennai the balance deducting from my main balance I checked all settings in my mobile then also deducting bal from main account Please do nessory action Thanks

Date- 2.9.15 ( Wednesday), Timing: 11: 10 AM Client N0- [protected].I received call from IDEA call centre about internet offers on my mobile number. Service provider given information about the package. I trust on her and tell her to activate from next bill cycle. After it, I told her to renew/ activate the going on Booster pack on my mobile.She told ..ok Ma'am, I have activated it and you can use it after 4 hours. I assured about the activation. Till 5-6 hours, No activation done. I again call to customer care and asked about the said package. I got information that no pack is activated on your number. Along with it, The said pack has been in changed nature(validity period and other concerns). I used internet due to fake information of Service provide and have to pay HUGE Charges. Kindly note down my complaint for Fake information, astray and possibilities to Ditch to customer. Such act created Mental Disturbance.Kindly do needful other wise I have to take next step with reference to this matter. Regards Dr.Jyoti Pandey

My Number is [protected] Recharged IDEA 1GB 3G Recharge Offer on 01/09/2015 evening and used 3G on 02/09/2015 . The Call meter software which automatically resets at the end of the month and calculates 3G usage correctly . This shows 160MB usage starting fro first of september 2015 and I did the recharge on 01 September evening. Now my 1 GB data is already over and I am already using 949 unlimited recharge when software reports a total usage of just 160 MB which includes the usage prior to 149 offer recharge and the later 949 recharge. Problem : 1GB data vanished, my Rs 100 talk time eaten up without my knowledge after that. and the usage recorded by reliable software is just below 160MB Now I am accessing 3G using a 949 Rs recharge and after recharge I came to know that there is no way at all to see my utilization and it can slow up at any time. I was using the 3G meter software for past 2 years and my bills and the reported usage used to exactly the same for other service provider. This is totally unfair from IDEA to take the data out from the customer.

Another victim of this cheating by idea…. I recharged for WhatsApp 200MB pack for Rs. 39. The idea site mentions it is “200MB WhatsApp Usage”. But on the contrary they started deducting WhatsApp data usage from my main balance. Upon calling their customer care, they said I have used Facebook and hence the balance was deducted. I insisted that I haven’t used Facebook or any other data app then the call was escaped to higher level. The next reply was that you have downloaded images/videos from Whats App! Why there are different replies from the customer care executives? Why would you even charge for WhatsApp data usage when your website mentions its “200MB WhatsApp Usage”? Why you have not clearly mentioned data usage charges for this plan on your site? Idea, do you think you can easily fool people? i will go to consumer court for this or refund my amount of Rs. 83/- [protected]

My plan was No Bill Shock 249. On idea website, the plan says the following - Post free benefit customer can use 3G data upto a bill amount limit of Rs.500, thereafter speed will be throttled to 10kbps & charging will be Zero Reference Link - http://www.ideacellular.com/customer/postpaid/combo-plans/maharashtra-goa/no-bil...⇄ So, what is understood from this statement is, that once the bill amount reaches 500Rs, I wont be charged anything extra on data usage, only my speed will drop down. However, I have been charged two times around 960 Rs, in the bill cycle of May to June 2015, and June to July 2015. Can you guys please explain how come you have charged me so much inspite of my plan being No Bill Shock 249, where my bill should not have gone above 500 Rs due to data usage. My number with idea was - [protected]. I call your customer care officials as well, and they were not able to help me out and they asked me to send out an email. Request you to train your customer care officials properly with adequate knowledge about your products. Also, I visited your service center, and they were not able to explain properly. They were rigid and not responding properly. I want the proper refund any how.

Hello! I am receiving more than 100 msg dialy from channel50. My cell broadcast is also disabled then also i am receiving this message.when i tried to enable cell broad cast it shows "Network or sim card error". What should i do to stop this messages. My Mobile phone is micromax a120

Dear idea

Pls do the permanant dissconnection of this number [protected]

Reson - 1) network issue
2) i am working with tata teleservices so i had my new pospaid connection

Details
Mb no, [protected]
Acc no,[protected]
Address -
Ashok jadhav niwas
Nave danwad laxmi nagar
Kolhapur 416107

Alternate contact number [protected]

Hello Team, I want to disconnect my Idea Postpaid cellular plan as I have moved out of India since a month and won’t be returning back now. I have paid the last bill. I have sent an email to ccare.[protected]@idea.adityabirla.com and [protected]@idea.adityabirla.com but my email delivery failed. Request you share the CORRECT EMAIL ADDRESSS of the idea customer care where I can raise the request for closure of connection with my account details as I won’t be able to call from out of India. Request you to please expedite the process as I won’t be making payment of the bill which I have not used. Thanks

My idea mobile no. is [protected] . I received message about 1:00 pm on 18/08/2015, in my inbox from idea. Recharge with 75 to get 300 minute with 28 days validation AND I had recharged with 75, at 8:40 pm on same day. But I got only 14 days validity so I had complain to customer care on 29/08/15 for expanding my minute balance validity. But on 01/09/15 at 12:00 (am) my remaining minute balance deducted considering out of validity. So now I have right to complain against idea for validating my account by providing my balance with appropriate validity.

My Idea Cellular Number is [protected]. I am using 3G Internate on my number since long. The connectivity and services are good and satisfactory. But today suddenly my account debited with Rs. 330/- approx. Actually I had made recharge of 3 GB data worth Rs. 448/- on 10th August. Yesterday evening the data balance was about 1.5 GB. and suddenly today morning the data balance was nil. How it is possible as I haven't used that much and in one night how 1.5 GB balance lost? And I was not aware about nil balance so I continued with internate on for 3 to 4 hours and suddenly my talk time balance deducted. Also since one week the Internate service was off in Gujarat so my 3 GB data balance used within 15 days? You can check my usage for last few months also. Sir, please look into the matter and do needful to revert my data balance and talktime balance. Please do needful