Nowadays, operators have been crediting talktime as a secondary balance. Means if we don't use it before the expiry of the pack, then the entire balance would be wiped off. The minimum amount plan for which the amount will be credited to the main balance is being told as rs.100 recharger. All other minimum plan recharges like rs.49 etc will be added to the secondary balance only. This means once the plan expires the idea is eating up the remaining balance of their customers if they do the minimum amount recharges like rs. 49.
This should not be allowed.
Earlier they used to deducted balance if we don't recharge after expiry. But now they are being stolen openly.
Please address this complaint at the earliest. This should not be entertained.
Regards
Krishnaprabha
Idea Cellular customer support has been notified about the posted complaint.