Idea Cellular Complaints & Reviews

Hello, Idea cellular has deducted 132 Rs. and is not writing complaint even after calling 3 executives.
I was using Idea cellular SIM and activated 8 rs. plan (after activation my balance was 136 Rs. ) that offers 20 minutes free internet. After 18 minutes the network gone so i disconnected modem and after 2 hours when network came again, i checked my balance and found 4 rs. only.

I called three times customer care. 2 times they disconnected call and third time after issuing them matter they transferred my call to senior executive and the customer care executive refused to write any complaint as they think like i am telling a lie, because there system is showing that i have used internet for 132 rs. But in reality i had NO NETWORK so i could not use any internet.

These are not believing the fact and refused to refund my balance or write any complain, following the system, I need to investigate this matter.
Using this way Idea cellular can make fool many customer like me, so i need my refund and request to correct their faulty system that deducts balance..

My IDEA Mobile Number having balance deduction issue: [protected]
My alternative number for contact : [protected]

dear sir/madam,

I , dr.murali babu belonging to Vijayawada ,own a idea sim bearing the number [protected](sim number-[protected]). i bought this from a small retail shop approximately two months back .i submitted my address proof at local idea customer care centre (acknowledgement number-AD0632906 dated 23 august , 2012 .Unfortunately , i lost my mobile containing the above mentioned sim . i immediately approached the local customer care and appealed for a new sim with same number . they informed me that since the sim is not registered in my particular name, it is impossible to get the same number on my new sim . But this sim number has a lot of importance . i have my contacts , bank connections and money bills connected to the number . when i told the customer care people about this . they asked me to send a mail to your address.

So , at any cost , i request you to reconnect my old number. i hereby submit my details to you .

NAME:- Dr.Murali Babu

MOBILE NUMBER :-[protected]

MAIL ID :- [protected]@yahoo.com

priyanka.[protected]@ymail.com



Thanking you...,

Yours truly,

Dr.B.MuraliBabu

my no [protected] has been offered if i transfer it from voda to idea 125tt for rs 111 but after port out they refuse to give 125 and told that u ll be given only 111 for 111 for next 3 months then after 2 months only 90 balance is being given for 111 . i told this matter to customer care 198 they told that now 110 for 110. they should inform me about this scheme change or not to change this scheme as per commitment . they did not informed me due to this i lost around 5*20=100 rs tt.

Sir ,
I am Vijay Chawda , having Idea Prepaid SIM using from more than 5 yr.

Sir , On 24/10/2012 (3:19 pm) I Got SMS from IDEA that "We have Received your Request fro MOBILE TV CHANNEL Activation"

But I had not Sent any such Request nor use Internet. Just after One Minute I had received SMS that "Your Request processed & Mobile TV Channel Activated & Rs. 50/- has been Charged" On 24/10/2012 (3:20 pm)

I called to Customer Care & Said that I have not SENT such request & I Dont Want this Service & requested to Refund Back. They heard it & deactivated & refunded. But Just after 1-2 Hour again same thing Happened & again I said to disable all such services i dont want this on my mobile. This time also they deactivated and refunded Back.

But Againg on 25/10/2012 (3:46 pm) same thing happened & after just one minute money is deducted for this Service. Again I called to Customer Care but this time they deactivated Service but does not refunded back.

Again After 4-5 hours , Service is Activated & again Rs. 50/- is Deducted.

I have Lossed 100/- & Mentally harrased by this Matter & request to forum to please help me.


Vijay K. Chawda
([protected])
Post : Kalmeshwar , Distt :NAGPUR(MS)

Hi Friends

Idea post paid is fully cheated . I faced network problem number [protected] ,problem around 7 month at Jayanagar Bangalore , I given complaint many times no response from Idea. After 7 month not getting incoming call if called my number switched off , so again i given complaint to idea customer care , i waited 1 month every time answer from idea tomorrow u r problem will solve like that. Finally i port idea number to Aritel. I paid postpaid amount clearance. I deposited 400 Rs when i purchased Idea sim. Porting time idea care told me u will get deposit 400 Rs with 40 days. I called many times to Idea customer care. I dint get amount till now 8 month ago i dint get 400 Rs. Idea cheated me 400 Rs . Idea is fully cheated company.

Hi
I bought an Idea Net Setter with a corporate connection with mobile no : [protected] from Idea center New Sanghvi on 31st March 2012. They promised me that on payment of Rs.2500 device will given free of cost and data usage of 5GB will be given free for every 3 months. As per their promise i got the usage limit but they charged me Rs.600 approx in the last month (July 2012) and on being asked they said that I have exceeded the limit of 5GB for that month thats why I was charged. I lodged a complaint in this regard. My point was that " I have always checked my usage before and after using device, and i knew that i have not exceeded any limit. I used to check my IdeaNetSetter application where it was showing just 3.35 GB o[censored]sage on 15th July".
They said that on 15th July 2012 my total usgae was some where around 7.2GB . They said that my billing cycle is on 15th of every month. So my point was that when they reset the data on every last day of the month then how will I be able to track my usage, as I was of the view that since they reset my data on 30th or 31st of every month so that is how my usage is calculated. This was the reason for which I refused to pay the bill for which they offered me a discount of Rs.250 making it a total of Rs 400 approx. I paid that amount as I was in urgent need of internet and my connection was again started on 1st Aug 2012. Now the next bill that they generated till 15th Aug 2012 was Rs.2157 approx. Now for just 15 days they have charged me for this huge amount. I have also kept a screen shot with me in which it is clearly shown that I have used only 1.67GB till 8th Aug 2012 . For that I again lodged a complaint , for which they replied that u have a plan of Rs.750 for which u just get 2.5 GB and you have exceeded the limit once again. I was promised that for the same plan I will get 5GB but now what have they done I am not aware.
This is something intolerable , they too are not aware of what they are doing.
I haven't paid the bill so far as I am being charged for the usage that I haven't done.
This is for the second time that I have been trapped in this case. They always charge whatever they feel like without any prior information.
I request you to kindly take some action in this regard.

Thanking you
Yours faithfully
Hasan Faraz
[protected]

God Afternoon Sir/Madam,

I am Zameer Aalam , around year 2006-07 I take two Idea Connection [protected] & [protected] , under scheme of LIFETIME FREE INCOMING CALLS (without recharging even by Rs. 1) But in the begining of 2012 company send me a message to re-submit my documents , when I do the same they changed my scheme (unlimited incoming calls for LIFE TIME), and also issue my second number i.e. [protected] some other one else when I approaches to IDEA office they told me that this number is still issued on my document.
Sir please help me as that number is given to many companies while applying via CV (RESUME).

Kindly help me

Dear Concern,

I am Vivek Chaturvedi had an idea <b>prepaid no. [protected]</b> which got deactivated few days back. Kindly intimate me when you will reactivate my no. again and regarding this should i need to deposit my documents again to your CC Centre.

Kindly revert soon..

Thanks in anticipation!

Vivek Chaturvedi
(Alternate No.: [protected])

Dear Consumer Complaint

I just wants a solution for my problem, that i joined idea on 18/10/12 through MNP.
After that I recharge my no. for Rs.38 for activation of per sec. calling pack & I got a confirmation message regarding the activation & validity Rs.38 calling pack.

Now what is happening that I am being charged at 40 paise/min.

For this I tried to register my complaint at 198, there Idea care executive Shalini told me that this 40 paise/min pack is a promotion from idea for MNP customers & it can't be removed.

Then she transfer my call to her senior Prerna regarding the same but she also refused to entertain my problem & said the same wordings as Shalini said.

I just wants to ask that where is my Rs.38 recharge with its activation & validity.
Why I am being charged at 40 paise/min, when my pack of Rs.38 was activated.

Thanx & Regards
Sandeep Nehra
+91-[protected]
[protected]@gmail.com

SIR' ' I AM USING AN IDEA POST PAID CONNECTION NO [protected] WHICH WAS DISCONNECTED,I CALL TO A COSTOMER CARE EXECUTIVE AND ASKED WAY &THEY SAID THE PAYMENT OF THE MOUTH IS NOT DIBET &THEN I SAID THAT I HAD A PAYMENT OF RS-1700 ON 11 OCT 2012 INTRUTH COMMUNICATION,2/107,GF,GEETA COLONY,DELHI, RECEIPT NO-RNM3033,COSTCODE[protected], SIR PLEASE LOOK OUT THE ISSUE,THUKU

Dear All

No solution provided by Idea Cellular despite repeated complaints to Idea Customer care Centre.

Really sick of Idea services.

Jagdish Dubey
[protected]
[protected][protected][protected][protected][protected]-
Dear sir/madam

I am writing to you after waiting for three days under hope that it is a temporary problem of connectivity with signals, but it appears as routine to your services.

This is to inform you that there are almost no signals or weak signals when ever i enter in my area of Langer House, I am facing problem from[protected]evening) as a result there is a message displayed always that says "not registered on the network" "selected network 40407 not available" same about GPRS connectivity also. The information displayed is as under:

Network : Unknown
Signal strength : -75dBm 24 asu
Mobile network type : Edge
Mobile network state : Disconnected
Service state : Out of Service

In fact the same problem occurred last month also from 20th September to 2nd October 2012, for more than a week. Now again the same problem cropped up with your services.

I draw your attention to the same and request you to look into the issue and see that the problem is solved permanently.

Truly yours

JAGDISH DUBEY
Mob: [protected]

Hi !

I was using an Idea post paid connection which was disconnected due to non payment on August. Last Thursday, i got a call from a customer care executive asking me if i would make the payment to which i replied, "Ofcourse, i need to start the number again." When asked about the exact day i intend to pay, i said i would in a couple of days. Later the same executive called me on Saturday and asked why haven't i paid the due amount yet, to which i said that as i have been busy and i couldn't afford the time to physically go to an Idea outlet and pay the bill. I asked her if it was possible online, which would be easier for me, and she said No.

Today, i.e on the 22nd of October, i got a string of calls from +91 [protected], atleast 10-15 of them, with the same executive on the other end, who started ABUSING me as i told her i would do it on the first week of November, as soon as my salary comes. I was offended and asked her politely to behave properly and that she has no right to talk to a customer like that. To this she retaliated by hurling a torrent of disrespectful remarks and going as far as to THREATEN me that i would have to face "brutal" consequences if i do not make the payment by the evening today.

I am absolutely offended by the derogatory attitude of this executive and would like to demand an apology from the company on behalf of this lady.

I want to convert my idea postpaid number [protected] in to prepaid,i have visited 3 different MY IDEA shops,Navi Sangvi,Pune Camp,and Hadpsar more than 4 times in last two months,at every time i got the reason that SIM Card is not available.I called the customer care thrice,they registered the complaint every time and promised me that i will get call in next two days regarding SIM card availability.I am paying the bill unnecessary.and not getting the response from Customer Care.If we are not paying bills,we got the call every day from company,but company not providing the service to the customers.

In utter disgust and disappointment I am forwarding the complaint against IDEA and their service.

IDEA had a plan for GPRS usage : 50 MB free Usage for Rs 5/- per day. Any additional usage will be charged Rs0.05/- for 10 KB.

On[protected] Yesterday) night between 8 pm - 9.30 pm I had used 52.45 MB. ( ie additional usage of 2.45MB) ie 2.45 MB = 2445KB. As per tariff additional usage should be charges as 2445/10*.05 = Rs 12.25/- appx. Insted they had charged me Rs 66/- for addition usage as mentioned as 2.45 MB.

I had contacted Customer care and they had given me a vague reply . I had gone in person to Idea Service center Palakkad today morning[protected] but of no use. They told me again to contact customer care. I had lost my valuable time in contacting customer care and Service centers. Customer care people to be customer friendly

I dont know on what basis they are charging customers . . When I asked for Statement o[censored]sage they told me that they will again charge Rs 50/- for statement. I told them I am ready to bare Rs 50/- and asked for statement in Service center ( Palakkad Idea service center), they told me they don't have any accessibility and asked me to call again to 198( customer care) . I had already registered complaint with idea mentioning the said issues ,complaint Ref No:SR NO. 1-[protected], but of no use.

My details is as under:

Name : Nithin C

Mobile No:[protected]

Please do the needful and help me to get justice as early as possible

hi my number [protected] I was charged wrong by idea cellular for my no [protected] i activated
a 3g plan worth 200 inr and deactivated in in 2 day caus i was told by
idea customer care that no matter you use it for 1 day or a month you
would be charged the rental which is 200 hence using approx 450 mb
and not more than 500mb my plan limit they charged me a bill of three
thousand some rupees hence next day i wrote a mail to idea stating
that
Later On 28th or 29th I get a call on my dads no which is [protected]
from idea legal advisor sonal that pay the bill or meet up in court in
bandra and pay 7000 fine aproxx so i wanted my number back so sonal
told will take confirmation from delhi and you can get your number
hence she send a agent called Sandeep He Called His Sir Sachin Cell No
--[protected] confirmed with him that he told he will start my cell no
[protected] in 30 mins then called him back told wait till today
midnight n till today its not started hence he had done a fraud i
confirmed with idea gallery and idea nodal officer they told me i cant
get my no back hence wrong way of doing business idea callular and i
am uploading two recordings in this mail as a proof as well as the
receipt no of the bill for 2000 inr which is 159387...i need my number
back.
my number is [protected]

Hi,

I am using Idea postpaid mobile [protected] (Delhi-NCR Circle) and using "New Combo-249" bill plan. Idea has blocked by outgoing call and GPRS facility twice on the pretext of high unbilled usage. As per their billing practice, if i want to use this plan up to Freebies level only (400 calling minutes, 400 SMS and 1GB data on 2G), then I have to make my credit limit as Rs. 21000/-.


This is pure cheating by Idea that you present the unbilled amount on irrational basis and force the subscriber to pay very heavy amount every day saying that your unbilled usage is high. I have complained to them on various occassions and the same stereotype reply has been given by them.


Please help me out

Regards

Arvind Yadav

Hi,

I got a call yesterday asking if I have paid the bill for my Idea Number. I get such calls every bill cycle.


Lets start the story:-

My Problem:
My House is a 3 story building. I live on 1st floor
To get a call I have to rush to the roof of my house,
I have been doing so for the last 7 months.

I being an employee at Sasken, took the Idea Connection ( Mobile No: [protected])

They didnot check for the feasibility in my registered address and activated my Number.

Next I lodged a complain for feasiblity 3months back, They said they will solve it in 2 Months. (Really it takes 2 months to get a problem solved.......)


Ok even if it takes 2 months, What happened. Its more than 3 months.

I got a call for bill payment from the below mentioned number and when I asked her about my problem, she hung up. How Rude is this.

[protected] time: 16Th Oct 2012, Tuesday, 3:56 PM

Also she had to call on my vodafone number: [protected] to talk to me as my Idea number was not reachable... How ironic..!!!!!!

PLease Help me resolve this.

Dear sir,

On dated 22/9/2012. I talk with idea customer care on the no. [protected] with my mobile no. vikas shah - [protected]. At that time the executive told me if you recharge with 97 rs. Then you will get roaming benefits like 70 pies for all incoming and local outgoing for 3 months, but when i came mumbai on the 1st day the service provider charge me as a offer. but after one day they charge me as a regular normal charge which is not according to the offer.

Before recharge i confirm twise with customer care exicutive on the same phone on 22/10/2012 around 11 am mrng. and after she give confirmation then and only i done the same recharge on my mobile.

And here,i complain again for the same, they just mislead me every time and cut my phone, and miss call me every time or call me. which i have to pay 1.50 rs for outgoing for call center and 1 rs. incoming from there.

I am very much harrash by this company.

Please take action as soon as possible. and please make available my losses.

Thanking you.

NORMAL MAN(AAM AADMI) (AAM JANTA)
VIKAS SHAH - [protected]
[protected]

MRP:Rs 28.00
Credited Vol Kb 307200 Final Vol Kb 307200 Expiry Date 19/10/2012 00Hr
PRP: 300MB 2G Data expiry19/10/2012
Serv_tax: Rs 3.080 Proc_fee: Rs 24.920

sir,
my mob. no is [protected]

they can not show the actual date of exp. of any terrif or net plan i resev that msg after recharge in msg show the exp. date 19/10/2012 and my net pack will be exp. on 18/10/2012 on 11:59:59 and after that they apply the charge in mane balence.....

(mera net pack 18/10/2012 ko 11:59:59 pm. pr khatam ho rha h aur muje 19/10/2012 ko khatam hone ka msg mila h aur 19/10/2012 start hote hi balance katne lgta h)

HI,
i recharge my mobile for rs 100 on 08-10-12,at 1:23 pm,the amount was debited from the retailer mobile,and i revive the message stating that recharge was successfully done,but however the money was not credited in my account,i contact idea customer care for the issue,they are not responded properly and they replied that the recharge was not happened,and i contact the retailer shop,he also contact the retailer customer care,they replied they have the transaction number,but the recharge was not done,they also not responding properly, kindly take this issue and take necessary action,since if the recharge was filed,the customer should received the message like,recharge not successful,they not cheated my money,,kindly take action

my mobile number : [protected]
recharge transaction id :[protected]