| Address: Karoor house, Komalloor po charumoodu |
Hello,
This is jeswin dannie from kayamkulam.
My idea moblie no is [protected].
This is to inform you a major issue. This happened from october 2019.
Since my number was cut due to not using it, i went to an idea service center at trivandrum to reopen it. I went there to open a prepaid simcard, but the staffs at the idea service center insisted me to take postpaid connection... I told them many times i came here for prepaid but somehow they made me take the post paid connection. They lied to me that the lowest postpaid connection was 299 and made me take that idea post paid connection. Since then, everymonth i was getting msg that my monthly unpaid amout is 300.. This happened for almost 4 months. So on february 2020 i went the store and written a letter to convert my sim from post to prepaid...
My familly is a struggleing one, so i don't have any option other than that. I went there in the midst of my semester exams.. The idea showroom staffs told me that ill get a call from idea and after that i have to come to the showroom again. (But that never happened i din't get any calls or messages to go to the nearest idea showroom) why i'm writing this is to inform the officials that idea is not having connection range in my area.. Ie komalloor, kattanam, allapey district of kerala. I have written the connection change letter to change my connection from post paid to prepaid on february.. And i paid rupees 1200 to the idea service center. (You have to understand that i haven't used a single gb of data that idea provided sonce there is no minimum range in my area).
So after that this lockdown began i'm quarantine in my home.. But then also i started getting msgs in my number that the monthlychages is rupees 300... And fine extra.. And now it is *700* with the fine.
I'm using idea for the last 6 years and the experience is worst. I'm a student and i'm not able to arrange this money.
This is a clear case of fraud. I need reply from your side immediately. Waiting for you reply. You can contact me in my other number also [protected].
Idea Cellular customer support has been notified about the posted complaint.