Idea Cellular Complaints & Reviews

i contacted idea customer service around 10:30 pm on 28/11/2010 in regards with a gprs service.i had a word with an agent named satyendra who was very rude and disconnected the call.after that incident they started deducting my balance and my balance was deducted by 120 rupees and my balance reached a negative amount.i contacted idea customer service several times since then but i am getting run around and they are still deducting my balance and every time i recharge my balane they are deducting it for any service which i have never opted for. now i am feeling being harassed by this unauthorized deduction and cheap customer service. all that started happening after my conversation with agent satyendra and i am sure he is the person behind all that. so please do the needfull against all that is happening. i am sure i am not the only one. please stop that so that no other customer can be harassed like this. now i am planning to switch to othere mobile services. my contact number is [protected] and name is jitendra shukla.

respected sir/madam
this is saurabh fm patna sir i have only one request,
sir mera no. hai [protected] airtel ka aur meri mother ka bhi no. hai airtel ka isper lagbhag 3 se 4 dino se false ring aa rahi hai bar bar koi badmashi kerte hue kahta hai ki mai haryana se bol raha hun aur mujhe madhepura ,bihar baat karni hai uska no hai idea ka -[protected] hai mai iske khilaf FIR bhi ker sakta tha per meri guzarish hai ki idea haryana ka jo no. diya hai above aap us per action uthaye, janbujhker koi bar bar call ker raha hai ek hi ghar ke do no. per aap se jo bhi ho kripya aap karein
dhanyavad

Hello!
Idea has changed my Idea Gprs Plan without any information. I am user of idea from long more then 6 year, Using number [protected]. from the past 3 month I was not using this number just due to some reason. I had the Internet plan of idea Net 5 GPRS Unlimited Web plan. Which was come in starting when Idea introduce the Web plan. Before a month I was getting message that "Dear Customer Please note GPRS rental deduction on your number has failed. you will be charged 2P/KB for GPRS usage till Next successful deduction"
I was quite obvious that whenever I will recharge I will get my plan back even it has happened earlier. But now this time when I recharged then they have changed by GPRS plan to 0 rental plan means 2p/kb for all time. Now I can not have my old plan back. even they did it without initmation. I called up customer care and they told me that there is some time specific after that GPRS plan is set to 0 plan by default. Even they have not intimated the time period and anything like this so that I can recharge my number on time and can have my old plan with me.
Hope some one can help me regarding this.

Dear sir,
from Few days no. of SMS recieved from IDEA cellular that --Badha rahit sewaon ka labh uthane ke liye Idea point par apna document jama karein aur Rs. 10/- ka free talk time payein.

now my connection has permanentally disconnected.
At the time of SIM purchasing i already submitted the required documents.
what is this..? Now because of this i am facing a lot of problem,and No communication possible.
If it was cumpulsarry to submit the documents, it should be mention properly.

Rs. 5 is deducted every day without my consent for some contest (they say it a VAS..Value Addded Service) from my idea prepaid no. [protected]. when i called customer care, they said that i have activated this, but i have never done this. I asked them to deactivate this immediately on 26th Nov. when i checked my balance on 28th Nov, i found that again Rs. 5 was deducted every day. i immediately called the customer care again and they are telling me that even though i deactivated the service on 26th, the service was activated again by me on 27th by dialing some no.(*333#44... something) which i never did.
I have lost almost Rs.175 due this so far. i feel cheated by IDEA by deducting money from my account every day without my consent for some contest. Is this how IDEA makes money...so cheap...WHAT AN IDEA SIRJI.......

Dear sir....My residence idea prepaid connection([protected]) is not working since three days and i am unable to find the issue.Pls do the needful to restore the service.
Pls contact me on [protected] for further claification.

Respected sir,
I am using a Idea mobile [protected], on 23rd of November 2010 I got a call from idea cellular, she told me about there new service named "Idea TV" in which i have to pay 50 rupees per month and i can watch 1 channel on my mobile hand set, she asked me my mobile handset name i told her NOKIA N73 ,so she said my mobile handset i compatible with this service, so i activated that service, she told me that with in 24 to 48 hours i got a link by which i can download an application on to my set and watch that channel, on 24th nov 50 Rs deducted from my account and i didn't get the link i call them they said u have to download that link i did that, but that link said your mobile is not compatible, i called them so they said after asking them 4-5 times they said sir your mobile is not compatible, then i said "please refund my money and deactivate the service" so they said its not possible sir.
what can i do sir in this situation..these mobile services are doing anything what they want and customer always suffer. you should tack some action sir ..PLEASE.

yours truly
ANUJ VAIDYA

Dear Sir/Madam,

I am a resident of pune and working in pune. I use Idea cellular service. But I am sorry to inform that i face too much of network connectivity problem with idea mobile. I don't get the network even in my residence in pune. I don't understand how they are advertising about network range inside the lift. Last week i was in Kolkata and it was shocking that i didnt get network even on the roads of kolkata.

I hope the company resolves this problem not for me but for their marketing and sales purpose atleast.
i believe whatever i show or exhibit should be 100% true

Dear Sir,

I am having postpaid mobile connection No. [protected] since 2009. and my email id is [protected]@gmail.com.

The calls are barred from my mobile due to non payment since i was out off station for last Two and half months but soon as i reach delhi i made my payment of RS.450.00 on 23.11.2010 at your Idea Centre situated in RDC ghaziabad at 6.30 P.M. The person who collect the payment told my that your services will be activated in One hour but the same was not activated till 10.30 P.M of 24.11.2010, so I approached your customer care centre, it was informed that the request has been send and the number will be activated by 10.00 A.M of 25.11.2010.

Even after lapse of 52 hours from the date & time of payment the SIM is not activated.

On 25/11/2010 at 10.00 PM, when contacted customer care, it was informed that mobile will be activated with in 30 minutes.

Even after One and half hours the same was not activated.

On 25/11/2010 at 11.30 PM, I again called customer care. The gentlemen who attended the call
has informed the following request no:[protected] and informed that the sim will be activated by morning 10.00 A.M but the same has not still activated till now..

I request you to resolve the above issue immediately and activate my mobile.



Yours faithfully

Akarsh Kumar
( mob. no- [protected])

Hi,
I would like to make everyone aware about the fraudulant charges billed to post paid customers by Idea cellular on the name of add on connection.
The story starts from Feb 2010. I visited Idea Cellular dealer in Nico Garden, Viman Nagar and they offered me absolutely free add on post paid connection on my mobile number [protected]. I asked repeatedly to them that is this absolutely free ? they told yes and I have to bare only the monthly charges as a part of post paid services which is okay. This six month which means August 2010 I was not charged any charges.
Now since I have been used to with Add on number ( [protected] ) after six month they carged 300 INR charges w.r.t add on number in my Aug. month bill. When I argued with customer care why this charges are billed they told that there is mistake and 300 INR was reverted in my Sep. Month bill. But new surprize came they added 250 INR in Oct month bill. So I checked with Idea customer care and they told this is by mistake and I need not to pay 250 INR in my Oct bill. So I paid the bill after deducting 250 INR.
Now the harassment starts. I got message in Nov. 2010 month that I have not paid 250 INR so either I pay the amount or my outgoing calls will be stopped. As I was not convinced with this charges I did not paid 250 INR to Idea and my outgoing calls were stopped.
Intrestingly in mid of Nov 2010 one of the Idea executive gave me call to remind that I have not paid the 250 INR. I expressed the promise made by idea cecullar dealer about the free add on number and now fraudulant charges on my billing. The customer care lady from recovery department told me that she is really sorry about this and would resolve the issue. I has been almost 2 weeks noone has called me and not to mention inspite of outgoing blocked the monthly billing is ON for this number.

I request someone from idea to resolve this matter. Request the mobile customers not to use Idea postpaid services and fall into completely baseless offers made by idea cellular dealers. They have opened shops to trap new customers by cheating and never provide full informaiton about the charges.

Regards,
Rushabh Jariwala
Phone : +91-[protected]
Pune

Daily I recieve SMS on my Idea Mobile No [protected] from Idea Number [ 55456340] "AAJ KA PEHLA SAWAAL;;;;;;;;;;;;;;; " and 5 rupees are automatically deducted from my prepaid amount. after my all efforts they are not deactivating this service and unnecessarily i am loosing 5 rupees . Please get deactivated this service at an earliest .
Fazlur Rehman Khan
Akluj , Solapur.

Dear sir,
my cell no: [protected]. some MMS messages were been sent with my mobile number through ID 53012. The contents of the message is " MMS from [protected] wait for you at http// www.ideacellular.com/web mms user name is your mobile no. and password is DG2TE. msg expiry is 5 days." these messages were sent without my notice. please arrest or stop such messages from receiving and sending from my mobile. please see that my mobile number is removed and should not be sent such messages through my mobile number which is causing lot of nuisence. an ugent action is required in this regard.

hi...
i am shailendra with my friends servesh & pradeep purchsed (before two month) a idea net setter & that usb stick not providing a high speed internet
when we purchase it shopkeeper said to us its working on upto 1mbps speed
but that usb not gives 100kbps speed.
this usb stick gives the speed about 5-7 kbps.
when we also talk to ASM/RSM & tell about for that problem so they dont respond to it. & we also want to communicate to customer care but they dont able to provide a satifactory answer & some time they dont receives the calls.

am sorry for that this usb stick is useless

Sir,

1. I am a customer of IDEA PREPAID with mobile no. [protected] (UP West).

2. On 08 Nov 10 I got a call from +91-[protected] regarding an offer for IDEA post paid which requires a 250 rupees initial deposit and a monthly rental of 299 with which i will be getting 30,000 seconds of talk time, either STD or local. when I asked the individual about the choice of mobile number, he told me that initially i have to get the SIM and then i wil be getting a call from the number allotment department and then an SMS with 20 to 25 mobile numbers to choose from. when i asked him that if i dont get a number of my choice, then I was told that I have an option of converting my existing idea prepaid number to postpaid.

3. Same day I got the SIM (#[protected]) with a receipt on payment of Rs. 250/- and I was waiting for the call from the number department. The next day i.e on 09 Nov 10 in my absence my wife has received a call on my landline number. Inspite of my wife’s request to call when I am there, the executive has told her that [protected] is the new number allotted (without giving a choice of numbers) and that someone will be coming for verification of address on 10 Nov 10. On contacting the customer care, regarding theallotment of number without a choice of selecting a number, I was informed that I have been allotted the number [protected] and not [protected]. I was instructed to contact the nearest my idea shop for further queries. I went to my idea shop at shalimar garden, and raised a complaint for converting my prepaid number to postpaid. (complaint number 1-[protected] dated 09 Nov 10). The next day I got a call from idea customer care regarding verification. I told them that till my complaint is resolved, I will not entertain any verification. Then they promised that if I write down the problem to the person who is coming for verification, my problem will be resolved.

4. On 20th when I contacted the customer care, I was informed that my postpaid scheme has been activated on my existing prepaid number and the SIM number[protected] will be handed over to me which has not been delivered to me till date.

4. Therefore it is requested that the following queries may be resolved at the earliest:

a) SIM number[protected] not being delivered even after being activated.
b) Disposal of the SIM sold to me (#[protected])
c) Why such false promises are given to an existing customer who is in a long time association with your company regarding choice of mobile numbers and then reverting back.

5. Awaiting for an earliest solution.


Thanking you

Yours truly,

Ashok Wilson

I had brought 1 idea postpaid number-[protected] , from idea head office at rs600,that time their executive said number will start in evening , than i called her in evening to start the number , than she said server is down number will start tomorrow, i said ok . but next morning she is calling me n saying if you wanna start number 900rs more you have to pay . Now what should i do now please help

Activating SMS masti packs FORCEFULLY without my request
sir,
Idea Cellular is deducting Rs.10 every week for SMS MASTI PACK from my balance without my consent. They send me a sms for information after activating the pack.I never requested to activate the said services.I requested many times to deact the said services on 155223 (toll free number).I received confirmation sms for deactivating sms services within 24 hrs.But till date the said service is not deactivated.The said service is used by idea forcefully & it is cheating to me. Please help me in Deactivating this masti pack and getting my all money back, Please deactivate MASTI PACK service.MY MOBILE NUMBER IS [protected](pune,maharashtra). i will be very thankfull to you
thankyou,
Yours truly,
Pradip Gugle

hi

my complaint against idea cellular punjab.

company comite they provide very good service to own coustomer.

i am coustomer of idea from 1999.they delever me my post paid connection's bill

regulary but last 8 months they are unable to provide me bill .i regulary every

mounth lodge complaint bu no one solve my proble i received call from complaint

menagement every mounth but they call me that time when bill payment nearly

due to pay (payment due date) .one time i pay no one contact me and no one solve

my problem.today i received call again from idea no is [protected] but he is not

give satesfied ans then after i forword my complaint on this site.

so please solve my problem.

idea cellular punjab provide very bad srvice to coustomer.my no is

[protected]
[protected]
[protected]

rajinder parshad
near grain market
railway road
banga punjab (144505)

I Praveen Kumar Verma ([protected]) have been paid Ring Tone Charges since a long back on my mobile No. [protected], about one & half month ago you have changed it from Hanuman Chalisa to some other tone and contineously charged for that Ringtone which is not acceptted by me.It is regretted that inspite of my repeated requests on your help line No., either you are not given Hanuman Chalisa Tone on my Mobile nor you discontineu that unaceeptable tone if you can not give the Hanuman Chalisa Tone. You are requested to stop the service of Ringtone if you are not unable to give me Hanuman Chalisa on my mobile.

Dear Sir/Madam,
Its a very pathetic act from idea. I have been idea customer the day I took a mobile phone. i.e Last 5 years.
Now you have automatically activated caller tune on my mobile no [protected]. It can't be deactivated via net and i have to call your customer care office only. Already i have suffered a loss of Rs. 30. Now, by calling your customer care office, I have incur other losses as you have started charging for that as well. When will you stop such unethical practices.

I request you to remove my subscription of caller tune with immediate effect.

Regards,
Nishant Dalal

Every day I am receiving sms from 55456340 & Rs.5 are being charged per day. Who has authorised such charges is not known to me. Despite sending message on the same no. for discontinuation, there is no response. Further, despite contacting Idea Cellular, there is also no response & even itemised statement of a/c for the month of Oct. is not furnished, though it was assured that the same would be sent by charging Rs.25.

I would like to know as to how to stop paying Rs.5 per day?

Sanjay Purandare.