Idea Cellular Complaints & Reviews

company has provides very high speed in my idea net setter because my net setter has only 5-7 kbps speed.please accept my application.

I am a long time user of Spice / Idea ISP and sticking to it because my phone number has been sent to a huge contact list that I can't change my Service Provider. I use a pre-paid connection from this Provider.

I own a HTC P3470 GPRS/GSM/EDGE ready touch phone. I received an SMS from Idea/SPICE mentioning "For Rs. 49/month, enjoy unlimited GPRS internet on your mobile phone and surf yahoo, google, msn, AOL ... send an SMS to ..."

I sent the SMS to the required number and in an hours time, I got an SMS mentioning that they have received my request and currently processing it and that I should be expecting the GPRS settings that I need to apply on my phone to activate this feature. Along with that Rs. 49 from my pre-paid account was charged.

I did not get the promised 2nd SMS and I had to call back their service center for the same. As ever, the consultant said "sorry" and she would help me with the settings manually. Unfortunately the person was not able to figure out how to get GPRS connection settings on my mobile and found it difficult to continue. Half done, she gave it to her manager who then again asked which phone I was using and mentioning that I was using HTC P3470, he reconfirmed from his manual that SPICE / IDEA "does not" support GPRS on HTC phones. (This is a big lie, as I have used this service in the past on the same phone). Now they tell me that HTC P3470 does not support GPRS.

Now according to them they cant provide the service, which I was disappointed, but was still okay. Now that they can't offer me the service, I asked them to re-credit my Rs. 49 that got deducted when I sent the SMS.

To my surprise, the consultant / Manager say that they can't do that. How can you charge me Rs. 49 for a service and not provide that service??? If they can provide that service, they should refund the same back to me, which is not the case here. All I am told is that I need to get a new phone which supports GPRS and use this SIM card of theirs on that phone. How silly and frustrating can this get?

The experience left me feeling cheated outright. How can they not refund me Rs. 49 when they can't offer a service? The SMS does not carry any message about my phone not being ready to handle their service or any kind of disclaimers. How can they take entice me into a situation where I become a victim.

Rs. 49 is not a huge amount. But it is the principle on which a company should run. Imagine Rs. 49 from one person and considering the total network that Spice / Idea has and how many they may have cheated. Irrespective, they should have a system where the users are not charged for a service not provided.

I request the Consumer forum to raise a complaint against SPICE / IDEA Bangalore to correct their process and prove their credibility.

Regards,
Vinay.

Dear sir
I had brought a fly phone and having the Idea post paid connection I asked regarding the call barring password to both of them but both are passing the bug by saying that this is phone build service and the phone company is saying that this is operator provided service.

I dont know from where I can got that call abrring password.
Please help me to get it ASAP

Thanks in Advance

.i want all incoming and outgoing details for some
personal purpose so pls help

I am Idea! Net Setter user since JAN 2009,
i have bought Idea Netsetter (Wireless modem + one month's charge 2490+749=3239) from New Delhi's Nehru place Idea costomer relationship center till now it working good, , , , , Number :[protected]
Now i have reloacated to Gujarat and hear i went to Idea shop for buy it's new sim card, , , , , , ,
That time they said me that for buy new sim card for the net setter you have must buy New Modem, , , ,

i have asked to they why should i have to buy new net setter they, so they said me be couse the Modem's IMEI Number configred with the circal's sim number, but here i try to use my delhi's net setter with here's sim card(my friend's) and it was working, , , , , ,

so, this is not proper resone, , , , , ,

and before i am came here i visited to Idea shop in delhi they said me that you have to buy only new sim in gujarat Rs, 89

But now in gujarat's idea shop, they said me you have to pay Rs.2490 for new Modem, i said them i have allready modem of Idea and also your existing customer, and not provid me sufficeint information

I activated Unlimited GPRS on number [protected] (SMS: GPRs UNLTD to 54666). According to custcomer care and idea site (ideacellular.com), the unlimited plan will deduct Rs.30 each day and i can access unlimited web pages in 24 hours. But my 30 Rs were deducted firstly and then additional 2paise/KB were deducted on subsequent browsing.
Likewese my balance of almost 60 Rs. was deducted and now my balance is minus 30Rs.

As stated on idea's website and by custcomer care, i should be charged only Rs 30 and not more.

Please see that i can henceforth access unlimited GPRs with only Rs. 30 per day.

Hi,

I am an Idea customer with mobile number [protected]. On 9th of June I activated a service ACTSMS50 and sent a message to activate the same. I recieved a confirmation for the same on 10th of July that this service has been activated.

After the activation of the service my Outgoing and Incoming calls are coming as rejected/Disconnected/check operator service and a variety of different messages.

On repeated complains to the Customer care and on a lot of delebrarions they came up with the idea of changing the SIM. The cost of which has to be borne by me.

When the problem has occured not because of my negligince why should i bear the cost of the sim. Plus the harrasment which i am going through because of the blockage of the calls.

The other point is that from some specific IDea numbers i can recieve calls.

could someone please look into this and help.

regards
Ravi Jha

Dear Sir,
Yesterday I have made a call to call centre regarding plan activation of Rs 50 in which 250 min idea to idea free scheme after confirmation from executive who have received my call & have discontinue my Idea To Idea 1 min free scheme & executive have register my request for activation of Rs 50plan & deactivation of 1 Min. free scheme.He have deactivate my 1 min. free scheme which i was availing since 3 years & activation could not possible of Rs 50 plan which i have received sms today due to STD package activated on my account & executive haven't informed me this thing on call.Due to which I am not beneficial from 1 min free nor from Rs 50 plan. As a genuine consumer please do the needful ASAP in activation of Rs 50 plan or continue my previous 1 min free scheme.Today all executives have transfered my call to supervisors but after a long waiting i am not able to connect to them.I am fed up from this.Please do the needful in ressolution as they haven't left any other option for me except sending mail to you.Hope a prompt satisfactory response from your end soon.


Your Consumer

Prashant Kumar Saxena

Mobile No.[protected], [protected]

Reliance Energy Ltd.(BSES Rajdhani Power Limited)

New Friends Colony

New Delhi-110065

Dear sir,

This is to inform you that I am not able to use my outgoing services from last one day my number is [protected], I’ll pay my bill and unbilled amount as per the status given by your customer care executive, I am going to your idea point at[protected].30 Pm, ur executive told me sir please pay 500 Rs amount and your outgoing services will activated shortly, but my service is not activated, then I’ll call to 12345 at 6.30 PM your customer care executive told me your outgoing will started 7.30 Pm but still m out going not start, then i am again call to customer care on 12345 their statement is sir please pay again 500 Rs so we can start your service, please tell me one thing my bill due amount is 269 Rs and unbilled is 845 rs so why I am paying extra amount, and why ur executive giving me false commitment again and again, what the hell is going on, sir I am not able to continue your services i[censored] are not activated my outgoing services.

Please do the needfulll…….

Reg:

Rohit Mawle

[protected]

[protected]



[protected][protected][protected][protected]
Cricket on your mind? Visit the ultimate

I started receiving messages since 12th June2009 at many times to begin with and now after odd Hours for the last 3 days at 00-25, 01-39 Hrs. containing Childish Jokes plus advice that "Rs1 has been deducted from your pre paid account for Masti/Fundoo service.
This MASTI /FUNDOO Service is IDEA alone Knows why and to whom it is to be provided at odd hours.
I have record of messages available if someone from the police department may like to investigate.
I being a Senior Citizen, at my age do not like to be disturbed at odd Hours by Customer Provided Service to take liberties to send me messages and then remind me that a Bill od Rs 1 is deducted from my prepaid connection from Ideas IZ-53030 and ID-52703 and whatso ever.
2. Then there are also messages on select dates of M/s Idea that Rs.7 has been deducted from your Account VAS usage on 12thJune, but for Chit Chat. For the last 4 years of my use of Mobile these titbits never disturbed.
Has all this service been Newly introduced and has it been Blessed by the Directorate of Telephone and the Govt.'s Regulatory Authority/Agency?

Dear Sir,
I am a customer of IDEA. I am using the idea cellular card from more then last 5 Years. I had taken IDEA DIALER TONE package @ Rs.- 30/- per month rental. I am surprising to say that from last 4 Months IDEA making their ADVERTISEMENT WITHOUT my permission at my cost of Rs.-30/-. Every time whenever my friends/ collogues called me first 10 seconds they heard a ADVERTISEMENT from idea then only then after they are able to heard my PAID Dialer tone.

This is being serious when I heard from IDEA customer care that this ADVERTISEMENT is being endorsed by IDEA Company itself. This is the company’s policy to put down a ADVERTISEMENT at the customer's cost. This is the height of limits. IDEA Company playing with my money and does their marketing.

Also, when I had complained (twice in last week 19th & 21th June- 2009 ) @ IDEA customer care Ahmedabad & surprisingly no action has been taken by IDEA itself yet now (i.e. on 23/06/2009)

This is the clear cheating done by IDEA.I want reimburse for 4 Month dialer tone.

Pls. help me out and give me suggestions how can you help me out for getting the reimburse

Regards

Anish Sheth
[protected]
Ahmedabad

sir,
I converted my prepaid card to post paid & took an add-on connection on that number. At that time, I was told about the intercalling rates @10ps/min between primary & add-on number. But, in the bill, it is reflecting that it is not happening & I'm being charged @60ps/min for my calls to add-on number & some calls to this number are not being shown in the bill. I had got all the information from the Idea Cellular franchisee at Karjat, dist. Raigad, shop name is "MAYUR COMMUNICATIONS". Now, the system is proving unable to answer my queries & they are saying that you'll have to use the connections with same call rates. I'm just not getting what's my mistake if their franchisee has mis-trained people working out there.

Hi,

I am raising this this as I am very pissed off at Idea service.
I have two complaints to make:

1. On 6th June, I received a call from Idea to inform me about a new scheme with which my call rates would be reduced. I told him I was busy, and he said he would call later. I find out that 299 rs have been deducted from my balance without my confirmation.

2. I have been following up with IDEA customer care since 12th of June. I called up IDEA customer care on th 12th to be told that my issue would be resolved in the next 48 hours. When I called on the 15th, it turns out that my complaint was not registered at all on the 12th. It was registered on the 15th. The customer care guy said it would be resolved on the 18th. When I asked him to help me escalate the issue for the request not being registered on the 12th, all he kept saying was that 'Please bear with us. Your issue will be resolved soon'. On the 19th when I called again, I was told, my balance would be credited by 4 pm. When i called again at 5.30 pm, I was told that it would take another 24 to 48 hours. When I insisted that my issues should get resolved on the same day itself, (i.e 19th), the cus care guy said I would receive a call by the next day. I got a call again on the 20th from a lady who again tells me that it would take another 24 to 48 hours.

All in all, I am pissed off with the whole thing. Please help me escalate the matter

I receiveed a Call from Idea Cellular from one Mr Savio explaining to me the various schemes that Idea has launched, I requested not to deduct any money from my account if required i will recharge with Rs 297/- for the scheme of rs 0.50 from Idea to Idea and rs 0.60paise for any other call, But Inspite of my request to Mr Savio Idea cellular has deducted an amount of Rs 297/- which I have Duly Complaimed to the concerned authorities for which they have sent me a SMS saying your referance no is[protected] and the sae will be processed by 15th June 2009 by 16.26 PM, I Have Been Beating Around the Bush for my money calling Idea Cellular but to of no avail. Could Kindly come to my aid and Have Idea Cellular to Have My Money Refunded Into My Account
Thankyou'
DARRYL MENDONCA

Hi,

I told for disconnection and at the time of disconnection told them do not call back for confirmation of disconnection. Disconnect it now. But they did not disconnect connection and asked twice to thrice for confirmation and took 10-15 days.(They were continuing for earning money.) And send bill for the period after we told to disconnect them. and still adding 50/- per month and sending bill. That card took from corporate plan of tata motors i left that company, i told this thing also them but they did not disconnected.

i reply to their bill mail why r u charging and for what but no reply.mail are attached below.


Thanks and regards,

Pandharinath gorde




Mail ...

----- Forwarded Message ----
From: pandharinath gorde <[protected]@yahoo.co.in>
To: ebill.[protected]@idea.adityabirla.com
Sent: Monday, 25 May, 2009 7:23:05 PM
Subject: Re: Your Idea Bill

Hi

i told u previously also and u did not reply for previous mail i have all details .

If you will not reply to this mail and specify the reason for sending this bill then i will go to Consumer forum i will raise case against u.

Becoz IDEA is responsible for this thing. i told u lots of time disconnect i left the company and the card is belong to company,


i paste the previous mail in this one to which u did not reply.
Thanks,

Pandharinath Gorde


From: "ebill.[protected]@idea.adityabirla.com" <ebill.[protected]@idea.adityabirla.com>
To: [protected]@yahoo.co.in
Sent: Wednesday, 20 May, 2009 5:43:19 AM
Subject: Your Idea Bill



Greetings from the Idea family!

We would like to assure you that your account's privacy is of prime importance to us. Taking a step ahead in this direction we are glad to inform you that your Idea E-Bill now comes in a PASSWORD PROTECTED PDF format. You can now view this file, save it for future references or even take prints of the same if need be.

Your password is a combination of the FIRST FOUR LETTERS OF YOUR COMPANY NAME (AS IT APPEARS ON YOUR IDEA BILL, IN LOWER CASE WITHOUT SPACES & JUNK CHARACTERS) & the LAST FOUR NUMBERS OF YOUR ACCOUNT ID (NOT MOBILE NUMBER).In case your company name is not registered with Idea Cellula Ltd. then your password will be FIRST FOUR LETTERS OF YOUR MAIDEN NAME (IN LOWER CASE WITHOUT SPACES & JUNK CHARACTERS) & the LAST FOUR NUMBERS OF YOUR ACCOUNT ID (NOT MOBILE NUMBER).

For Example:

- In case name is Suresh Gandhi and your Idea Account ID is 1.14679895, then your password will be sure9895
- In case name is S K Gandhi and your Idea Account ID is 1.14679895, then your password will be skga9895
- In case of company payment responsible account ID is 8.10334335 & Company name is Hem Kiran Diesels then password will be hemk4335.
- In case name is S k Gandhi and your Idea Account ID is 8.1033435.00.00.100001 then your password will be skga0001.
- In case your Idea Account ID is 1.01234876, name is S k Gandhi and your `Company name M/s D J Construction is registered with Idea Cellular Ltd then your password will be msdj4876.


"To know the account number; please refer name of the attachment as account id."

We hope the above procedure is simple to understand. In case of any queries please feel free to call us on our helpline 12345(Toll Free) from your Idea mobile.

To get a detailed analysis of your usage pattern, please visit Idea website www.ideacellular.com. All you need to do is register one time on our home page under "My Account", and view your Idea mobile bill or analyze the same. Your idea bill can be pictorially depicted in the form of a pie chart / graph. You can also avail the convenient facility to pay your Idea mobile bill through the "Pay Bill" feature on "My Idea" Page, or through Online Banking or Credit Cards.

You will need Adobe Acrobat to open the attached e-bill. If you don't have Acrobat, you can download it from http://www.adobe.com/products/acrobat/readstep2.html.

Please ensure that your Web/IT/ Email administrator permits Emails with attachments.

Please note: This is an auto generated mail, please do not reply to this mail.

What an idea!


********************************************************************************...⇄
Idea has dropped its roaming tariff for you to be in touch with your loved ones when away from home.
Now outgoing and incoming calls at Re. 1/min and STD at Rs. 1.5/min while roaming. Happy Roaming!
********************************************************************************...⇄

************************************************************************
ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain
************************************************************************

********************************************************************************...⇄
Visit www.ideacellular.com to know more about latest Products, tariffs, online payments and recharges.
********************************************************************************...⇄

An idea can change your life.

************** LEGAL DISCLAIMER ************
This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.















----- Forwarded Message ----
From: pandharinath gorde <[protected]@yahoo.co.in>
To: ebill.[protected]@idea.adityabirla.com
Sent: Monday, 23 March, 2009 9:31:33 AM
Subject: Re: Your Idea Bill

Hi

I told lots of time to disconnect the number.

But from ur end u did not do it and For extending period u started toask 4-5 times for confirmation i have record of all things.

and i will not pay the amount after i told u to disconnect the number.

I can pay only previous balance i[censored] want otherwise i will not pay anything.

and i am not employee of TAL mfg sol ltd. and this card is corporate for that even i told u to disconnect i m not employee u should disconnect the number i have record of that call to cust care also.


Thanks,

Pandharinath Gorde


From: "ebill.[protected]@idea.adityabirla.com" <ebill.[protected]@idea.adityabirla.com>
To: [protected]@yahoo.co.in
Sent: Sunday, 22 March, 2009 10:19:14 AM
Subject: Your Idea Bill



Greetings from the Idea family!

We would like to assure you that your account's privacy is of prime importance to us. Taking a step ahead in this direction we are glad to inform you that your Idea E-Bill now comes in a PASSWORD PROTECTED PDF format. You can now view this file, save it for future references or even take prints of the same if need be.

Your password is a combination of the FIRST FOUR LETTERS OF YOUR COMPANY NAME (AS IT APPEARS ON YOUR IDEA BILL, IN LOWER CASE WITHOUT SPACES & JUNK CHARACTERS) & the LAST FOUR NUMBERS OF YOUR ACCOUNT ID (NOT MOBILE NUMBER).In case your company name is not registered with Idea Cellula Ltd. then your password will be FIRST FOUR LETTERS OF YOUR MAIDEN NAME (IN LOWER CASE WITHOUT SPACES & JUNK CHARACTERS) & the LAST FOUR NUMBERS OF YOUR ACCOUNT ID (NOT MOBILE NUMBER).

For Example:

- In case name is Suresh Gandhi and your Idea Account ID is 1.14679895, then your password will be sure9895
- In case name is S K Gandhi and your Idea Account ID is 1.14679895, then your password will be skga9895
- In case of company payment responsible account ID is 8.10334335 & Company name is Hem Kiran Diesels then password will be hemk4335.
- In case name is S k Gandhi and your Idea Account ID is 8.1033435.00.00.100001 then your password will be skga0001.
- In case your Idea Account ID is 1.01234876, name is S k Gandhi and your `Company name M/s D J Construction is registered with Idea Cellular Ltd then your password will be msdj4876.


"To know the account number; please refer name of the attachment as account id."

We hope the above procedure is simple to understand. In case of any queries please feel free to call us on our helpline 12345(Toll Free) from your Idea mobile.

To get a detailed analysis of your usage pattern, please visit Idea website www.ideacellular.com. All you need to do is register one time on our home page under "My Account", and view your Idea mobile bill or analyze the same. Your idea bill can be pictorially depicted in the form of a pie chart / graph. You can also avail the convenient facility to pay your Idea mobile bill through the "Pay Bill" feature on "My Idea" Page, or through Online Banking or Credit Cards.

You will need Adobe Acrobat to open the attached e-bill. If you don't have Acrobat, you can download it from http://www.adobe.com/products/acrobat/readstep2.html.

Please ensure that your Web/IT/ Email administrator permits Emails with attachments.

Please note: This is an auto generated mail, please do not reply to this mail.

What an idea!


********************************************************************************...⇄
Idea has dropped its roaming tariff for you to be in touch with your loved ones when away from home.
Now outgoing and incoming calls at Re. 1/min and STD at Rs. 1.5/min while roaming. Happy Roaming!
********************************************************************************...⇄

************************************************************************
ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain
************************************************************************

********************************************************************************...⇄
Visit www.ideacellular.com to know more about latest Products, tariffs, online payments and recharges.
********************************************************************************...⇄

An idea can change your life.

************** LEGAL DISCLAIMER ************
This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

Add more friends to your messenger and enjoy! Invite them now.

i got 1 msg.from idea - TA-DEMO-of
[protected]@live.com.
they send msg.o[censored] got 200.000.00 in the 2009(SPDC)INTL.mobile draw for claims contact dr.philip email:[protected]@live.com lilke dat,
wat this,
shal i ask information for that send in e-email.

Dear Sir,

Since last 5 years I am using IDEA prepaid cellular phone No.[protected]. Since last Two months I am recieving lot off criket based SMS to my mobile and IDEA cellular is charging for each SMS. I repeatedly asked to the customer care for stopping all these chargeable SMS at immediate effect but still it is not stopped by IDEA. I am here by request to stop all those chargeable SMS to my mobile No.[protected] with immediate effect.

Regards
Sreenivasan E N

Dear Sir,

My ISD Tariff Plan is Cancelled Without any Notice or Information

I Have Use Idea Mobile From Last Five Six years and its give a good facility

But last month I wont to call in International Call that’s way I can recharge my mobile with 101 ISD Facility in tariff of I can call USA Canada And UK Fixed Line Phone and Mobile Phone but when I tack this at that time they give me one month validity for this facility and I can you 36 minutes and I save 14 minute for last tow day I wont to call but now my ISD call is not used and when I told to idea representative told me idea can change tariff so what can I do

Please Help Me?

With Kind Regards,
Arun C. Patel

Hellow sir, i had taken sim card the last week on 19-Jun-2009 from mobile store, but the sales man said that the simcard would be activated on tommarrow .The almost one week is over, my simcard not been activated.my mobile number is [protected] .please activate my simcard it urgent for me because there is my brother marriage is there . As a request sir activate my number till 21 saturday-june-2009.thanking you, Shashikant.

Hello,

I have a mobile No. [protected] on which GPRS 0 rental plan was activated . Its working ok till today 19/6/2009 & I had balance of Rs 50 approx in the morning, after that I have never called any one not surfed at all till 2.00 PM. when I was calling to one fellow at 2 pm its telling ""You have minimum balance, I got shocked !!! I checked my balance its were 2 Rs.approx. I called to customere care & they told you have used GPRS in between 1.15 to 2.00PM, which was absolutely wrong as I was taking lunch at that time & never given to phone to anyone too..
These people made me fool..& deducted my balance without any cause.
After asking they inform me they will give the detail information in which they will provide the of downladed size in Kb MB.
I asked them to give detail for the site or URL visted But they told its not possible..Even I had not used or surf at all, I asked for this.
This is nice way to deduct money from gentleman which idea people had done.Detail = only how many byte u have downloaded /suffing KB size providing???
Not giving URL name /site visited details too..is this call as detail?
As I am dam sure I have not used GPRS then why should I pay? but they made me fool & cut my balance too.
So I am took lesson from this compny & immediately disconnect my GPRS connection settings.
I am so lucky thatI ahven't put much balance like 250+ else these people will deduct my acount balance from Rs 250 to 2 Rs without any information .
Nice IDEA ...To make people Fool..
Make GentleMan into frustrated people.. GOOD IDEA.. keep ahead & loose your valuble customers..

Moral: Do not use IDEA GPRS. else your balance will be deducted magically thats is called IDEA..

Thanks,
Ulhas K. ([protected])