Idea Cellular Complaints & Reviews

Hello,
I use Idea connection for the past one year and I was seldom satisfied with the customer service of Idea in Kerala. If you cannot believe what I say, you can just try calling the customer care. If you start the conversation in English you can very well notice the executives struggling to answer your queries. If they are totally unable to talk to you, they will say, "sir, checking details, please hold". What next is called "perpetual hold". You hold the line for 15 or 20 minutes hearing the Idea jingle and disconnect the line if you have some other work to do.
I can talk in Malayalam, but what about a person who does not talk in Malayalam? Will he be damned to hear the bloody jingle of Idea, instead of his query being resolved? I have personal experience of calling to the customer care four or five times in English for the same thing. At last when I was fed up with holding more that 10 minutes, I switched my language on to Malayalam, and managed to get some information on that. Is it really customer service? Is there anyone who looks after the quality parameters of Idea customer service?

Sir,
I am the user of idea connectivit since long time with [protected].
Today i had a bitter experience of loss of Rs.175/- which paid towards 180 days validity.
The details - on 8-6-09 i went to the idea Cellular, Dealer M/s R.K.Agencies, D.No.50-50-33/2/1, Shop No.4, Priyadarsini Towers, Gurudwara Jn., Visakhapatnam and paid Rs.175/- towards 180 days validity and Rs.50/- towards talk time. The dealer has processed the same and which in turn reflected in my mobile vide 3891 & 3892 at 20.49.43 hrs stating the routin "your last recharge successful with Rs.175.0. Now A/c balace is Rs.25.83. Thanks for using Idea services... recharged ... balance etc." with this i was under the impression that my connection valitidy extended for the next 180 days.
But to my surprise today ie 9-6-09 when i want to contact my friend in the morning i heard " the idea chitchat vallidity completed hence call cannot be processed". Then i approached the dealer, who informed that the connectivity expired on 7-6-09 and hence the Rs.175/- has lost in simple. In this connection i am unable to understand at the stage of advanced technology, when my connectivity is not valid, how the service provider 'successfully recharge' and receive the Rs.175/-. In case if it cannot be processed. Then they have to return my amount of Rs.175/-. but simply for the sake of confusion, the prestageous cellular like Idea cannot punish its customers and ask them to loose the amount. which has to look into to return the amount and initialize certain measures to restrict such type of bitter experiences to the loyal customers.

IN THE COURT OF NATIONALCONSUMER DISPUTE REDRESSAL FORUM DELHI

Consumer Complaint No 19885 of 2009.
Santosh Kumar Pandey
S/o Sri Shyam Nandan Pandey
Resident of –
Vill. - Chandwar, P.O. - Chandwar,
P.S.- Muffasil, Hazaribag, Jharkhand.

VERSUS
IDEA CELLULAR
Idea Cellular Limited
'Windsor', 5th Floor, Off CST Road,
Near Vidya Nagari, Kalina, Santacruz(E),
Mumbai – 400098
Tel:[protected]
Fax:[protected]

To
The hon’ble President and his companion member of the forum
Sirs,
The complainant named above respectfully submits as follows:-
1. That a Net Setter of Idea Cellular was purchased on 06-May-2009 from Air Link Inc., A1, Centre Market, Sector-3, B.S.City, Jahrkhand-827003, Vide Bill No- 461 and the said Net Setter No. [protected] was recharged by Rs.749/- for unlimited surfing and downloading for one month.
2. That the Idea Cellular Claims it is high speed internet device capable to provide 236.8/kbs Speed. Browsing Speed Downloading Speed (Ref. Company’s advertisement enclosed)
3. That complaint couldn’t avail the above speed because of poor connectivity in EDGE Mode and No Connectivity in GPRS Mode. If Connected it gives browsing Speed (max. ) i.e. .13/kbs and Downloading Speed (max.) i.e. .15/kbs
4. That on complain through Customer Care they refuse to give proper information & harassed the complainant by saying that these is no balance in the said net setter & it is to be required to get recharge. Customer Care didn’t provide conversation ID to the Complainant.
5. That the complainant has lodged several complains vide id no. 7082122, 7264170, 6644976, 7753494 through customer care but no action was taken. Only claimed by the Customer care that the communication id has been processed
6. That the complainant saw that there was no remedy through Customer Care approached nodal grievance cell & Apex grievance Cell of Idea and lodged a case to resolve the issue.
7. That the nodal officer namely Mr. Abhijeet over [protected] rather solving the issue he misbehaves with the complainant stating that Bahut Kanun Aati hai….
8. That the Complainant then tried to contact with Mr. Sanjeev Agga (GM) over Phone bearing No 91+[protected].Several times to request to look into the matter. But the matter is still pending till date & not action taken by the Idea cellular even GM shown no intention to look into the matter.
9. The complainant has to loose job from Sri Vidyasagar Education Trust from 23th May, 2009 for not providing data to his seniors. Apart from this that the complainant couldn’t avail the benefit of the unlimited downloading & browsing due to poor speed and poor network. And the situation is still persisting similar.
10. The complainant is still unemployed from the day above mentioned, and has suffered financial loss of 20, 000/- PM and mental agony & harassment a lot that is not measurable.
11. That Idea cellular has ignored the instruction given by the hon’ble Secretary, National Consumer forum Govt of India.. Vide Id No 19885

The Complainant is begging true justice in the above matter.


Place: Bokaro
Date: 9 June 09 Santosh Kumar Pandey
(in person)


Verification

I Santosh Kumar Pandey (Complainant) S/o Sri Shyam Nandan Pandey, R/o Chanduar, P.O. - Chanduar, P.S. Muffasil, Hazaribag, Jharkhand, do hereby solemnly declare and state that the contents particular of the complainant stated above are true the best of Knowledge and belief. Nothing stated therein is false and nothing has been Misstated / Concealed therein.
Verified at this 9th day of June 2009 at Bokaro.

Annexure Santosh Kumar Pandey
(Deponent)



1.Advertisement of Net Setter with the Description of the Speed.



Idea Cellular has launched the new Net Setter EG612 USB Modem (usable with both desktops & Laptops) with data, & SMS facility. It is a conveniently slim & stylish solution for internet access on the move. USB modem is a dedicated data access (GPRS) device to be used with desktops / laptops for wireless internet (GPRS) access.
Idea Net Setter is a terminal available for high-speed wireless network access, with which the users can access the Internet in the wireless way at home, office, outdoor sites and so on.

The Idea Net Setter supports the following standards:

Global System for Mobile Communications (GSM)
• Global System for Mobile Communications (GSM)
• General Packet Radio Service (GPRS)
• Enhanced Data Rates for Global Evolution (EDGE)
The Idea Net Setter supports the following services:
• Data service
• Short message service (SMS)
The EDGE peak rate and effective peak rate are 247kbit/s and 236.8 kbit/s respectively; the GPRS peak rate is 85.6 kbit/s.The IDEA Net Setter is connected to a portable computer or PC by a USB interface. In the service area of the EDGE/GPRS/GSM network, user can wirelessly surf the Internet, send/receive messages and emails. With the high speed, reliable performance, and easy operation of the IDEA Net Setter, the users can enjoy much more in experiencing the wireless network.

The product is priced at Rs. 2490/- MRP (incl of taxes)
Features
• GSM/GPRS/EDGE 850 MHz/900 MHz/1800 MHz/1900 MHz
• Global roaming
• GRPS/EDGE Class1~Class12
• Data and SMS capabilities.
• SMS services (group sending and editing the extra-long messages)
• Plug & Play function, Zero CD installation
• SIM-lock function
Postpaid Plans
Tariff Plan Monthly Rental (Rs) Free Usage Usage charges beyond free usage Special Offer (For first 3 bill cycles)
Net Setter 299 299 512 MB Rs 2/mb Free usage - 1 GB
Net Setter 399 399 1 GB Rs 2/mb Free usage - 2 GB
Net Setter 849 849 Unlimited NA Rental - 500

sir,
im a regular customer of d above cellular company, i have taken many numbers from this company for my self and my friends specially golden numbers.and their excicutivesused 2 contact me whenever new series or numbers arrives.now i week before i got an information from one excicutive that new series have arrived.that is "9544".then told him that me and one of my friend want one number that is [protected] and [protected] then he told that it is a golden number.then i paid money for the two numbers and also submitted the required documents last week, then he told me that the number will b active soon, then i have waited for 4 or 5 days.now he is telling that we wont get that number.we have already paid money for that number.so kindly please take nessary action against them.and please protect consumers like us.

your's faithfully,
aneesh ajayakumar

Sir


My name is Harsh Mahajan, Mobile no - [protected], I am using Idea number since 6 years, and last days I called atleast 10 times to lodge a complaint regarding problem in incoming calls, I called idea customer care and SMS also on 12345 so many times that I am not able to recieve incoming call, just a light blink on my phne that means some body is calling me, but I am not able to recieved the call and after 10 minutes I use to get an SMS that U have missed call, I can provide you the details of the call which I was not able to recieved on 08/06/2009, [protected] @ 7.00 Pm, [protected], [protected] @ 6.59 Pm, [protected] @7.15pm and When I use to lodge a complaint, no body use to call back me, one of the guy at Customer Care wrote in the complaint that I am facing problem in outgoing, see that foolish guy how he use to listen and wrote complaint, Will I get Missed call SMS on outgoing calls, they assume from there side that problem has been resolved, no body even turned up to give me a feedback, feedback service is soo poor, I cant tell you. I am facing this problem at my office i.e. 27/10 essel appartments East punjabi Bagh timings are between 11 am to 8 pm.

But today on 09/06/2009 a girl called up at 12.30pm and was talking to me so rudely that I have to go to Mohan cooperative to check my sim card, It is 30 kms away from my home, You think I am foolist to spend Rs 300 to check the sim and if there is any problem in the sim Then I will pay Rs 100 to change it, You people only call me from your office and order me to do this and that, no body dares to come here and see what problem is?

Seriously Idea people can change my life fom heaven to HELL.



If you want to check or change my phone SIM card then do it I wont be paying anything for it, I am using your services since 6 years, You have earned alot from me and I want an engineer to visit at my office immidiatly.


Regards


Harsh Mahajan
[protected]
BG6/46 C paschim Vihar
New Delhi - 63

i, by mistake subscribed to a jokes pack which costs me rs.15/mth.and now i want to deactivate it.how do i do it???plz help me.

My sim lost in bus. So, on 6 th June 2009, I went to Idea Service centre, Richmond road, Bangalore for collecting my duplicate Idea sim card. There I showed voter id and passport as identification, but they want local address proof only. Then I told them to verify Photo & signature. But they told me that they did not have photo & signature sample.

My Idea number is [protected]. It was issued by Spice(now Idea) to my brother Amarjit Kumar. At that time, he gave them voter or passport (I did not remember exactly which one). Now I was using the sim.

If Idea(Richmond, Bangalore) did not have photo & signature sample, that is not my problem. Passport & voter id card is national identification, but still they are not accepting it, Why?

Why they want local address proof now? If it is required, then why they issued sim without local address.

Respected Sir/Madam,

My name is Dinesh having mobile no. is [protected] and every time I feel that you guys are not doing fair enough with your duties because every now and then u imposed unwanted packages on us and our balance is being deducted without my permission, which is not fair and not a good service by your Idea Company.

Please try to increase your level so that more people can get connected with Idea.

This is a serious complaint againt you so please take a very serious action into this matter.

Regards
Dinesh
[protected]

I am writing this from Chembumukku, Kochi, Kerala
I have three Idea connections (2 postpaid & 1 prepaid) in my home (Personal, Offical & Mother's)
I was shifted from Padivattom (Kochi, Kerala) to Chembumukku on 24th of April 2009. I my new location (Chembumukku) idea coverage is very low. I have registed so many complaints through phone & Mail. But every time I am getting the answer "We will check and correct it soon"

Now i am going to disconnect all my idea connections. Let this not happen to others

GANESH KRISHNAN N
[protected]
[protected]@gmail.com

Hi,


I am Lijo Varghese is here, from Kerala. I have send the following mail, but haven't received any response. so, I am sending this mail to the higher authorities.

On 31st March, 2009 I bought an Idea net setter ( No. [protected] ) from Nest Enterprises Thiruvalla[protected]. One Mr. Vijith C. R., BDO was the person from whom I baught it. On buying the same, as per the advertisement by Idea, I was qualified for a tour package. Mr. Vijith got the form filled up by me and gave me its counter foil. Its PIN no is 685118. They filled up form was atken by Vijith and I was told that they will send it to the Sshan Incentives Marketing Services Pvt. Ltd. and they will contact me back and I just have to follow their instructions to do the bookings and all. I believed he was right and kept waiting for the call from chennai. In between when I asked him again regarding this and I got the same reply. After a long time of waiting I send the following mail. But, I didn't get any response from anybody. So, I called up the Chennai people's number and i came to know that i was supposed to send the form ( which was already taken by Vijith) along with tha draft for Rs. 1000/-. I called up Vijith and he gave the number of nest Enterprises. When I called them up, they way the responded was as if making fun of me. They gave their Channel Head, Mr. Sunil's number. But, that guy hasn't attended my call for the last two days. When i called up the toll free customer care, the executive who attended the call was unaware of this Tour package offer itself.

I hope I will get a fair response for this mail. If I am not getting a reply for this mail also, I will be forced to take other legal actions for cheating the customers like this by simply giving unfullfilled offers as marketing tool. I also, havedoubt whether this so called authorised distributers have used my form and has availed the tour package themselves. Anyway, this is too bad an impression for Idea cellular.

Regards,

Lijo Varghese

Hi,

How !dea treat the loyal customers!!

Not to mention that I have been a customer since last 3 (THREE) Years!

I went to Kashmir last month on May 11, and on 26th same month I received a call from Idea Customer Care about the payment (that was due). As I was out of station in KASHMIR – the state where Internet does not work and phone is equally important as air to breathe.

I asked the representative to place a note on the account that I will make the payment late this time (once I will be back) extension for a weak. The representative (lady) accepted and said with a Promise that she will notate the account about the same and my service won't be interrupted.

You & Your PROMISE !! On the same day at around 10 PM my services were BARRED without even informing me or calling me for making arrangements!

I called the next day to CC and was transferred to some Manager who disconnected my phone without any resolution. I kept on calling from a PCO (that bills Rs. 2.50 /minute) and was kept on hold then transferred and then hold and then transferred ending Disconnection! No CALL BACK, no message No CARE!

I hired another SIM (local number) to be in touch with my family and colleagues. This cost me 500.00 (purchase /activation and call charges).

Ultimately, I called Delhi based friend and shared my personal information with him in order to facilitate the PAYMENT. The bill amount was ONLY Rs 757 and my Credit limit is Rs 2500.

This is not all!!

I reached Delhi on 5th of June and I tried to connect Internet on my phone but that didn't worked and I contacted Customer care on June 06th regarding the my Internet problem only. The rep told me that as I had not made payment on time my Internet Plan has been removed I don't know WHY my Internet plan has been removed without my permission.

My only mistake for all the above suffering was that I had not made my payment on time only once.

I want an immediate attention in this matter and a compensation for the service and the expenses that suffered with. I was left without a phone in KAHSMIR! You can understand the ground situation on earth there.

Awaiting for a reply at the earliest.

Regards!

Md. Ilyas
+[protected]

Dear Sir/Ma'am

i have one preepaid connection from Idea no. [protected].
I requested the Idea for many more time to my balance is cut down. Before
3days in my mobile balance was 238, there after i have not called anywere
then after my balance is 158. I raised the complaint in Idea costumer
care connection but no body to take care of my complaint in Idea. Please
take some necessary action. i[censored] don't take action I send the this mail
my all network and ask about your third class service.

sir
mera naam mahesh chand hai or merea mobile No [protected]
maine net 20 activate kiya hua hai par main service ko use nahi kar pa raha hu roz 20 rs balence deduct ho jata hai kitni bar compalints kar ne ke bad bhi koi fayda nahi hua costumer care wale 36 hour ka time de dete hai par abhi tak kuch nahi ho paya
please check it


mahesh chand
E-408 saini pura sadh nagar gali no 27 palam colony new delhi 110045

This is I was purchased Idea NetSetter and it is not working properly.When i was complained about this problem to that dealer, there is lack of response from them.I was cheated both by lost my monet and not able to use that service.I was suffered both mentally(no response from dealer and lost money) and Phisically(consulting the dealer daily about complaints).I strongly believe that this is the only place where i can get justice.
Thanking you sir,

from

SM.Tajuddin,
c/o Vazeer Cycles,
Trunk Road,
Ongole-523001,
Prakasam(dt),
AP.

I am having an Idea SIM card. I am receiving many calls from a guy - he tells me - calling from dubai and goes on changing his no. everytime. Idea dont have a facility of call barring. They are suggesting me to get the no. changed which is not a solution.

Hello,

"dnt get shocked"

first of all they take 24 hrs minimum to activate the service, after that they don't send any confirmation msg about activation of the service, & the funny thing is that the download speed is in bytes from 300-900bytes/sec.my idea no. is [protected],

i will suggest you all to buy a airtel card if you are using internet, they activate gprs service within 2 mints, maximum 1 hrs. but idea... ya offcourse an idea can change your life, & i have totally changed, never 2 use idea service. but i recommend BSNL broadband service.

B'bye BEST OF LUCK

System had activated I2M Package on my prepaid mobile no. +91-[protected] w.e.f. 21-Feb-2009 without giving any request for activation. I had given a request SR. NO.[protected] to deactivate that service on dated 17-Apr-2009. After that package has been revert back. But, the charges deducted against that service still not refunded back. After no. of follow-ups on call centre, nothing has been done.
Please refund back the charges at earliest.

i m a idea mobile postpaid customer and using the service since last 2 years . In the month of june i had deposited the bill amount of Rs.700 to the local idea office that is pavni communication hardwar but after some time i came to know my amount is not being deucted till now and outstanding balance is being shown regularly.lot of complaint has been filed to the local office and customer care and no body is taking pain to settle the account now again i had deposited the amount of Rs.700.because company is charging Rs 100 per month from me for the late payment. also i m not receiving the bill since last 10 months.from the company.

My uncle had purchased me an idea netsetter USB port with no.[protected] a few months ago.This time i.e 0n 29th may i had recharged it with 500 unlimited plan thinking of getting higher speed compared to that of my usual recharge of 103rs.But unfortunately it is dead slow it gives only 15 kbps max when the organisation promises 236.8 kbps not full atleast 100 should be given
i need my 500 back or repair it now.


Sanjar Hussain A
[protected]

I am working with IBM and have the taken a two corporate connection, the number are as uner [protected] and [protected]. Quite a few months back i have taken another add on number to the above, this number was read as [protected]. All the three number were having same Corporate Plan 699.

About two months back now i again got a call from there Sales Representative Divya with the number [protected] and she offered us to take an add on connection for the same plan.We hereby took the fourth connection [protected] but were surprised to see the different plan(ARP 699) mentioned in the letter dated 5/21/2009 via Contract Id - 1123352 signed by Gurpreet