Idea Cellular Complaints & Reviews

I am not able to send SMS from my mobile, and have been complaining to customer care for a few weeks now. Everytime I call, they give me solutions I cannot test until the call is completed. After the call when I follow the solution steps provided, it gets me no where. Then they claimed there was a technical fault at their end in my area, which they said resolved the problem. When I called today, they said they will leave a feedback. But they...

I have recharged for prepaid data plan of 249 (229+ 20coupon) rupees. The transactions is done but the recharge not credited.
Transaction id : 20200321111212800100168497420360334...

Hi, i'm not able yo send sms from my idea number. I've tried to find out the reasons and it look like company has stopped sms service because my number is in roaming. Despite of recharging my number i'm not able to send sms. There are numerous services which i can only take advantages of if sms service is working e. G upi os the one and many others....

I'm ganesh, i'm not getting call (Caller get i'm out of network coverage) and i'm unable to make calls. Howeve, my interest service is working fine. I raised the complaint but its for no issue. I'm experiencing this nearly two months. I'm using whatapps calls for my communication. This is happening in certain areas only. The idea showroom executive advices me to change the sim (It doesn't make sense to me perhaps other location are working...

Dear sir,
My sim card is not showing any network for last 2 months.
I tried to solve the problem by restarting the phone, reinserting the sim, changing the phone and even changed the sim card as well from idea store.

On checking with customer care, they tell me that all the services are active in my number but i don't see any network signal.
I'm unable to lodge a complaint in your website because they...

I recharged my father's idea prepaid number with an some amount. To my surprise the top up amount was not reflected in total balance but something called secondary balance, which i figured out was the balance would be removed if not consumed within the timeout.
That was not the case earlier, and it seems they have come up with this way to fool customers. The customer should be entitled to whole amount even after the validity expires...

In my whole region near khetan hospital, sikar road, jaipur 302039. There is no speed coming it is not coming more than 0.5kbps, i want my refund as i have give as a charity i got nothing as there is no meaning to waste money like this, my idea number is [protected].
My idea cellular order id is[protected]
Paid via paytm wallet : wallet txn id is [protected]
I have done a recharge of ₹541 for 1.5+1.5gb/day and the recharge...

Sir,
I am a subscriber for idea cellular co. Ltd since 7 years.in the month of nov-19 i had discontinued two numbers viz – [protected] and [protected]. And accordingly i received a message from idea in regards to discontinued of services bearing communication sr. No. C[protected] dated 2nd nov, 19. Thus though the number is discontinued in system but again the same number - [protected] is continued through idea officer mischievously...

I am a customer of idea vodafone cellular network. Since merger of idea and vodafone, the quality of network coverage has dropped in sahakar nagar 2, pune 411009. I visited their office near hirabaug, pune and reported twice, since september 2019. They are giving false commitment that network will improve within one month.

But the network coverage is very poor....

Sir,
Myself naveen, i lost my mobile along with idea sim, i am using that sim about 5 years. So i go to idea store for sim replacement for that they charge 75 rupees, there the problem starts that the status of sim is active in their system but i am not getting any signal (Tried different handsets and tried manual and automatic settings), so i visit the store again they said they too don't know about this and they give me new sim...

Date and time of dedutcion - 20.03.2020 12.45 pm
Amount - 21 rs
Complain:- rs 21 deducted from my idea prepaid sim card. Customer care call karne par unke dwara suchna di gyi ki apke mob me game khela gaya jiske liye balace deduct kiya gaya jabki uske 1 hour phle se mera mob without work ke meri pocket me rakha tha us bich na to koi game khela gaya hai na hi mobile ka koi bhi use kiya gaya hai and mere mobile me koi chargeble...

I have requested refund due to Idea Cellular blocked my SIM and terminated the service. Here response. I have not received and ID related to claim nor contact where the reclamate.

To summarize
1: no refund provided
2: no reclamation point.

These are the main issues. Below reply from Idea Cellular


Greetings from Vodafone Idea!

I would like to summarize...

I am totally disappointed with idea service as it's deducting amount without user intervention.5 months back, 40rs has been deducted nd activated caller tune. This happened many times so finally i disguisted and activated dnd. Even then its deducting rs 8 evry month without my acceptance of any service

Kindly refund the deducted amount of rs 120. Mobile number is [protected]...

I am suffering a problem daily i. E. Deduction of 10 rupees on daily basis. A message came into my inbox starting from 53010 saying about u fined with 10 rupees. And when i called to costumer care they usually tell that you played a game so that u charged with 10 rupees. Please resolve my problem my issue... This is dishonesty to deduction of money from any sim card without any reason and refund back my money also...

I was facing an issue of call drop so customer care suggested me to exchange the SIM with a new one. So today on 17th March 2020, I got a new SIM with SIM exchange reference no.: C[protected]. I got an SMS on my my alternate number at 4:15 pm that it will be activated in 2 hours but now it is 5 hrs since then but still my SIM is not activated.
Previously I was facing an issue of call drop and now this!
Please let me...

Dear sir,

I have recharged for rs. 5000/- on 16/03/202 through phonepay app with below reference number.

Ref no: n2003160852100375116842
Wrong mobile number : [protected]
Date & time of transaction: 16/03/2020 @ 8:52 am.

I have called the customer care refund

Is it always the case that no one will ever make any mistake while recharging or you don't care to resolve such...

Advance payment was collected for availing international call facility on my mobile.
I now want to port to a differebt service provider. I had approahed the idea service centre in basaveswaranagar, bangalore karnataka, to reolve this.
They are now saying there is no deposit in my account.
This complaint is to get this resolved and money refunded....

My sim isn't working it's saying it has been temporarily suspended and whenever someone tries to call me it's saying its switched off its really surprising because it was just currently working...please kindly resolve this issue as soon as possible because it's my only way of communication
For I am foreigner residing in India for studies and I have no other way of communication...

I got message from 51998 number. One message charge 3 and 8 rupees on my number in 2 time. I am not interested your service. So please deactivate service in my number ([protected]). It is happened two times. First time also i complained to idea cellular company they haven't resolved it. And 2nd time it is today i. E. 14.3.2020 even today i have complained but they didn't responded properly they disconnected the call... This is ridiculous.....

Automatic messages are being sent to the following number :[protected] charging rs 25 from my number [protected].
Every sms is charger rs 5. This will keep on going for further bills to come. The idea agent i spoke to says you have sent the message inspite of me telling him that i haven't sent any message and just wasn't ready to accept it.
After doing a google search i found many people have encountered this problem.
Please...