Greetings,
We have had 29 postpaid numbers linked to our organisation. Since november our previous plan of rs.199/- was migrated to rs.299/- without intimating us or getting our consent. Upon complaint, the regional manager at mangalore, mr. Manoj nair and one of his office employees mr. Jeevan promised to waive all the amount above rs.199/- per connection.
On[protected] we had requested to convert them all to prepaid as we had low usage in the coming days. Idea executive mr. Jeevan dismissed the request and asked us to stick to postpaid and promised to revise our plan. We did not withdraw our request, and he himself considered it withdrawn.
On[protected], we submitted another request to permanently disconnect 16 of those 29 numbers as we didn't need them. However, no action was taken on this until[protected] when we threatened mr. Jeevan to approach the consumer forum.
Also, our plan was changed to rs.149/- again without our consent and intimation. Under this plan, apart from 149 we are also charge 150+ for all the 2 numbers that were in use and rs.5 and rs.3 for other 2 numbers. We have been over billed for all these numbers since november and again and again.
We registered a grievance on[protected] on another platform and on the same day got a call from one of the customer support executives. Upon explaining, she said us only one thing and i quote - "i cannot do anything sir, it is reflecting in our system and you have to pay. It is not our fault, the bill is raised and you have to pay this.". When we told her we will approach consumer court and tell this to the court, she said ok and disconnected the call. Immediately after the call, all our outgoing calls for the active numbers were barred.
The regional idea store says they have no power and say over the matter, the regional manager is not interested in responding to any request/query.
We demand for a complete waiver, conversion of 3 out of the total 29 numbers to prepaid (Numbers of our choice), an apology letter from a senior executive at idea and a compensation for the harassment, false promise and irresponsible nature of a few of the idea employees that has troubled us all these days.
P. S: our account id is[protected]
Idea Cellular customer support has been notified about the posted complaint.
I would like to summarize your concern related to reactivation of services.
I attempted to call on your mobile number xxxxx earlier today, however contact could not established.
Services on your Idea mobile no. xxxxx has been permanently disconnected under Visa Expiry with effect from xxxx 2020.
Further, I regret to inform you that we are unable to refund recharge amount as provision for the same is not available with us.