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Idea Cellular

Idea Cellular — Change postpaid to prepaid plan SR# C1-[protected]

Address:New Delhi, Delhi

Hi Team, I have placed request (SR# C1-[protected]) to convert my number from Postpaid to prepaid on last Thursday i.e 11 Sep 2015 at IDEA Showroom located at Sector 4, Vaishali Ghaziabad. Services on my number are suspended since Sunday i.e. 13 Sep 2015 and are still suspended. This is third day now and my number is not activated so far. When confirmed at the showroom i didn't satisfactory answer also the attitude of the guys at showroom is not professional. Can you imagine the level of frustration I have now. 5 Calendar days and 4 working days are already been passed and i didn't get any solution as of now. Besides you are also loosing revenue (doesn't matter how less is it) Also I believe this is question on your reputation. I would request you to please look into this at your earliest and resolve the issue. Regards Atul p.s. When I send this to ccare.[protected]@idea.adityabirla.com the mail got bounced.
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Comments

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

We regret to inform you that your number has not been activated due to customer application form pending from your side. We would request you to contact your nearest My Idea for further assistance with all necessary documents. You can locate nearest store through http://bit.ly/1nbfoqO.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Idea Cellular a big big brand in telecom.

I have already submitted documents on 10th September 2015.
Do you think showroom guys could have taken request without document and application form?

Why don't you follow up with your outlet or branch or whatever you call it?

Best Regards
Atul
Reply
Dear Customer,

We wish to inform you that your request for postpaid to prepaid migration has been resolved and we would like to confirm that Idea mobile number has been successfully migrated to prepaid services. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

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