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Idea Cellular

[Resolved]  Idea Cellular — Customer care employees taking behaviour

Address:Panchmahal, Gujarat, 389001
Website:Idea

Today i got a msg from company of recharge of 11 rs for 30mb 1d 3g.But i haven't done any recharge of this kind because my 199 2g plan was done on 9th april so why i should do 1 day 3g plan company is doing something wrong with customers.And when i call on 198 complain no.The customer care employee started fighting with me.When i tried 2nd time 198 no.They put my no.On busy tone.This company is now worst going not giving any special offers no call rates nothing.Now my 2g plan has stopped because of this 3g recharge i have loss of 199 rs as my validity is going to over in may.
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Aug 5, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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4 Comments

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Comments

Dear Customer,

We deeply regret the inconvenience caused. Please reply with your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Today i got 3 calls from one of your Idea Number ([protected] ) by 11.48AM, 11.56AM & 12.03PM. I'm tired of this calls. I'm not able to understand why this guy/Girl calling & troubling me.

Please help me with the details of this mobile number.

Because of this stupidity "IDEA" Name will be spoiled.
Reply
Dear Customer,

We regret the inconvenience. Your contact details are with us and we will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

As per your telecon with our customer service associate on 28th April 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

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