[Resolved]  Idea Cellular — Customer service team and complaint manager

Address:	Bangalore, Karnataka
Website:	Consumer complaints

Firstly hats off to the slogan what this team is using ( Idea cellular )- IDEA WILL CHANGE YOUR LIFE -Yes after taking connection they defiantly change the life to pain. What a third class company really.. I am head at one of big corporate company and we also deal with customers and the way we handle customers and experienced good service with few more companies .. But for god sake i recommend none should take a plan from IDEA this is my strong recommendation. Small brief about my issue- I had bad network and internet connection with Idea ([protected] ) due to network related i said to cancel my connection and requested with CC team - They said we cannot take the request and they are least bothered in transferring the call to respective supervisor even after request and routed to visit branch-i visited the koramangala branch located opp to st john auditorium and requested for the same - One said get the ID proof photo copy the moment i handed over the same he said, we cannot handle please talk to CC team - i said i did that but no use. He was least bothered to listen - I stepped out and called CC again same story - I didn made the payment so received the call from one agency collection- My god the way they speak ( Rubbish pronunciation) and no respect - Some how after discussion i paid only requested him to help me he gave false promise - any how this is common for Idea and team. Later i spent some time in googling to escalate the issue at Idea website- Great part you don't have escalation contact information ( i should firstly say - ban this service ) - I got one AKOSHA -registered complaint[protected] its 9 months till date not even a single update from them- I got Notice there was contact mail ID wrote to him - name starts with S - he is least bothered to revert. One contact number which was invalid- i am paying my bill without using connection from 10 months close to- I request one to take a action on this company.