Idea Cellular — deducted 76 rs, I still don't know why.

Address:

Alappuzha, Kerala

Hi all,

Seeking for help :(. I am an idea customer for long time. yesterday was a nightmare for me. I have tried to activate rs 19 plan and dialled 19# at 10 PM(26/12). I haven't got any messages or confirmation from them so I have called customercare at around 10 15, the guy said try using 121 and follow instructions. I have tried that too and still no messages got from them. At last I have done flexi recharge of rs 19 at 11 .15 pm and went to sleep without any problem.

At 1 .20 AM I got 4 messages saying that "thank you for placing the request we have deducted rs 19" (so 19*4=76). And got activation message at 8 40 AM so it is pretty clear that it is an issue from their servers.

I called the customer care and they said I have activated the same plan 4 times (5 including manual topup) at 1.25 AM.

How in the world anybody will do 4 SAME topups by CALLING them at that time as I have already done the recharge manually. If it is a one time or so we can believe its a mistake from me.. but calling 4 times... never :'(

Called customercare again and they said no refund as you have requested the offer 4 time from your end and hang up. I have mailed "CCare Kerala <ccare.[protected]@idea.adityabirla.com>" with no luck.


Anybody can help me, pleaseeeeeee let me know if there is anything can done from my end to get a refund.

Attached foto with the message details( I have deleted few messages. sorry for that :-/