Idea Cellular — Deduction of and validity og 3G | |||
I had activated 3 G pack at rs 299 on dated 11 july 2015. and its validity will end on 07.08.2015. and till date 04.08.15 at 10.00 am my main account balance was Rs 175 and 3 G balance was ABOVE 1 GB . but now from 11.00 am my 3G balance show 0 though it ends on 7 august 2015. Now my main balance is totally deducted and also 0 3G balance shown. I want my balance Rs. 175 and 3G ( 1 GB ) back otherwise I feel complaint against Idea for doing this. please do necessary action on this issue. Please solve above issue as early as possible. My name is Shailesh Sonawane ( Assistant Manager - MCGM ) and my idea prepaid mobile number is [protected]. Was this information helpful? | |||
|
Idea Cellular customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Customer,
As per your telecon with our customer service associate on 5th Aug 2015, we wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 5th Aug 2015, we wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,
We have thoroughly checked your Idea account details and it is found that the charges applied to you are correctly as per the GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
We have thoroughly checked your Idea account details and it is found that the charges applied to you are correctly as per the GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.
Thanks & Regards,
Customer Care, Idea Cellular