[Resolved] Idea Cellular — deduction of money from my phone balance without my knowledge | |
I got message everyday from no 53010 that "thank you for purchasing the iappgame" and deduct rs.3.00 from my main balance. I didnt purchase any game and my hand set is not a android or i dont use internet at all with this phone. Please stop this and refund the money that have been deducted for a long time. Otherwise i will stop using idea cellular. I will approach to consumer forum if not answered or not taking action. Was this information helpful? | |
Jun 25, 2019 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support May 25, 2019 Idea Cellular Customer Care's response Dear Customer, As per our recent communication, we've informed you that you've been charged for game service for the given number. Also, we would like to inform you that send SMS as STOP to 593350 to stop the flash SMS or else you can refer the below given steps to stop the flash service manually from your handset or else you can dial 155223 to deactivate value added service from your account. If still any issue persist, you can contact us on 12345 or 198. Refer to the below given steps to deactivate the Flash SMS:- - Go to your handset SIM Toolkit - Click on Idea Flash option - Tap on Activation - Click on Deactivate Regards, Lakshmi | |
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Comments
I lost my main balance deducting 10 rs from account . I got a message from 53010 indicating that you have been charged rs10 .
Without any subscription or with data howiloose my money?
Mob number [protected]
Without any subscription or with data howiloose my money?
Mob number [protected]
Idea Cellular Customer Care's response, May 25, 2019
Verified Support
Dear Customer,
As per our recent communication, we've informed you that you've been charged for game service for the given number. Also, we would like to inform you that send SMS as STOP to 593350 to stop the flash SMS or else you can refer the below given steps to stop the flash service manually from your handset or else you can dial 155223 to deactivate value added service from your account. If still any issue persist, you can contact us on 12345 or 198.
Refer to the below given steps to deactivate the Flash SMS:-
- Go to your handset SIM Toolkit
- Click on Idea Flash option
- Tap on Activation
- Click on Deactivate
Regards,
Lakshmi
As per our recent communication, we've informed you that you've been charged for game service for the given number. Also, we would like to inform you that send SMS as STOP to 593350 to stop the flash SMS or else you can refer the below given steps to stop the flash service manually from your handset or else you can dial 155223 to deactivate value added service from your account. If still any issue persist, you can contact us on 12345 or 198.
Refer to the below given steps to deactivate the Flash SMS:-
- Go to your handset SIM Toolkit
- Click on Idea Flash option
- Tap on Activation
- Click on Deactivate
Regards,
Lakshmi
Dear sir/ma'am
I have lost my phone, and I am unable to find it . For my safety please block my number.
I have lost my phone, and I am unable to find it . For my safety please block my number.
Idea Cellular Customer Care's response, May 18, 2019
Verified Support
Dear Customer,
We're sorry to hear this. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further. Also, you can visit to the nearest Idea store to block your number.
Refer to the given below link to find your nearest Idea store location
http://www.ideacellular.com/idea/select-circle?plantype=storeloc
Regards,
Lakshmi
We're sorry to hear this. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further. Also, you can visit to the nearest Idea store to block your number.
Refer to the given below link to find your nearest Idea store location
http://www.ideacellular.com/idea/select-circle?plantype=storeloc
Regards,
Lakshmi
Port out of idea CUG number:[protected] is being rejected by idea cellular service for 5 times on flimsy grounds despite of fulfilling all conditions.
Idea Cellular Customer Care's response, May 24, 2019
Verified Support
Dear Customer,
Apologies for the inconvenience caused and delay in response to your concern. As per our record, the request was raised for the mobile number portability towards the mentioned number and the same has been completed successfully.
Regards,
Lakshmi
Apologies for the inconvenience caused and delay in response to your concern. As per our record, the request was raised for the mobile number portability towards the mentioned number and the same has been completed successfully.
Regards,
Lakshmi
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My sim is not working now no sms, no phone calls, not comming now.what is the reason? pls reply
Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.
Regards,
Lakshmi