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Updated: Oct 7, 2025
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Idea Cellular reviews & complaints page 229

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B
BKamat
from Delhi, Delhi
Jan 12, 2018
Resolved
Report
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Resolved

Website: www.ideacellular.com

Idea cellular claim that last month (Dated 25-nov-18 13:42:53) i made call to this number 055315 for a period of 36 mins and 04 mins from my number [protected]. The bill for last month is 804 rs. Among rs. 333 is for this call that they claim i made to this number. I never called this number. I do not make such long calls. I have followed up with them and they say that as per their records calls have been made. This has been very taxing for me. I want you to make them understand that they cannot do whatever they wish to. If possible, i would need a monetary compensation as well.
Feb 15, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jan 13, 2018
Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. As checked, you've been charged for your usage towards the chargeable number. Hence, we express our inability to refund the same. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina
View replies
This is unacceptabe. We don't even know whom this number 055315 belongs to and how did we talk to on this number for 36 minutes. This is ridiculous. Idea should block such number as I saw on the net that many customers have been incorrectly charged for this number. Is this the way service providers are making money by claiming that some weird number was called for longer duration randomly and charging their customer. In today's data world, why someone would call any random number to talk for more than half an hour.

Can someone from idea please tell me whom this 055315 number belongs to, if their system is charging for the same.
Reply
Idea Cellular Customer Care's response, Jan 27, 2018
Verified Support
Dear Customer,

We would like to inform you, that we're unable to provide you any information for the given number. Also, you can block the mentioned number from your handset settings to avoid the inconvenience. However, you've been charged for your usage towards the chargeable number and we're requesting you to check dialed number details in your bill. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina
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    R
    rajeshgoyalvit
    from Kota, Rajasthan
    Jan 12, 2018
    Resolved
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    Resolved

    Address: Jaipur, Rajasthan, 302018

    Sir, i have postpaid idea sim [protected], i have received bill on10th jan. 2018. I seeing my bill, in this bill 99 rental and feature+vas charges is 150 and my discount is 100
    So total bill is showing 186.12rs

    I have not used any vas services and i dont know about features vas charges, what is this
    I am saying only that please deduct vas charges from my bill, so i submit my bill

    Anyway i am closing your sim.

    Thanks

    My mob. [protected]
    Rajesh kumar goyal
    Feb 27, 2018
    Complaint marked as Resolved 
    Idea Cellular customer support has been notified about the posted complaint.
    Verified Support
    Jan 27, 2018
    Idea Cellular Customer Care's response     Dear Customer,

    We regret for the inconvenience caused. We've checked, the request for the waiver has been raised and the same has been completed successfullly of Rs.177/- and it has been passed which will be reflecting in your upcoming bill. For further assistance, kindly contact us on 12345 or 198.

    Regards,
    Lavina
    View replies
    No network coverage in xrbia, Marunji road pune.
    Ported my number to idea because i was told that we get network here but found that there is no network at all.
    Reply
    Idea Cellular Customer Care's response, Jan 18, 2018
    Verified Support
    Dear Customer,
    Sorry for the trouble caused. Please share your Idea contact number, wherein problem persist and alternate contact number. We shall get back to you at the earliest.
    Regards,
    Lakshmi
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      J
      jitendra.suware
      from Mumbai, Maharashtra
      Jan 12, 2018
      Resolved
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      Resolved

      Address: Mumbai City, Maharashtra

      Dear sir/madam,

      I made recharge of rs.14/- as per below msg recvd from your company, but still not able to benefit as mentioned in msg. I. E loc/std call @25p/m.

      Offer msg:
      Bumper offer! 1) rs 14 - loc/std 25p/m. Val 56 din. Dial kare *444*14# 2) rs 120 - rs 120 tt.

      Recharge details:

      Recharge successful for mrp rs. 14. Pf:11.87, gst: 18% on applicable values, std calls 30 ps/min for 7 days. Current balance is rs.8.43. Rs 120 ke recharge pe paye rs120 ka ftt
      Forward from:iz-idea

      Please clarify on above and let me credit my benefits.

      Also please avoid this types of luring, if you are not providing better & prompt service as you mention.

      Awaiting your prompt & positive reply.

      Regard, s
      Jitendra
      +2 photos
      Jan 15, 2018
      Complaint marked as Resolved 
      Query resolved, received refund. thanks for support & service. B&R, Jitendra.
      Idea Cellular customer support has been notified about the posted complaint.
      Verified Support
      Jan 13, 2018
      Idea Cellular Customer Care's response       Dear Customer,

      We regret for the inconvenience caused. As checked, the complaint has been raised for the recharge benefits concern under ref. no.[protected] and the same will be resolved by 15/01/2018.

      Regards,
      Lavina
      View replies
      Come every time 2 seconde class 0 massege my phone
      my phone redmi 4a

      bad service, did not get benefits for offered recharge & no response from cc - Comment #2972549 - Image #0
      Reply
      Idea Cellular Customer Care's response, Jan 13, 2018
      Verified Support
      Dear Customer,

      We regret for the inconvenience caused. To avoid the inconvenience you can dial *121*46# or send an SMS as STOP to 593350 to stop the flash SMS. For further assistance, kindly contact us on 12345 or 198 or share us your Idea contact number to assist you better.

      Regards,
      Lavina
      Dear sir/madam,

      wrt to telecon with your cc representative mr. Farman,
      I acknowledge refund of recharge Rs.14/- on 13/01/2018.

      thanks for your support.

      thanks & regards,
      Jitendra Suware.
      Reply
      Idea Cellular Customer Care's response, Jan 19, 2018
      Verified Support
      Dear Customer,
      Thanks for the kind words, write us back if any further assistance.
      Regards,
      Lakshmi
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        M
        Manzoor Mncy
        from Ernakulam, Kerala
        Jan 12, 2018
        Resolved
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        Resolved

        I am using idea sim. My whole call history and recharge history are visible in my idea app. It irritate me. Now the app can visible the entire history at me. But at any cost any other people happens to see that? I don't like that. I need to delete all my call history and recharge history from my account of my idea app. What is the solution for this problem.? Please help me
        Feb 13, 2018
        Complaint marked as Resolved 
        Idea Cellular customer support has been notified about the posted complaint.
        Verified Support
        Jan 12, 2018
        Idea Cellular Customer Care's response         Dear Customer,

        As per our telecon, we've informed you that there's no such feature available as of now in My Idea Application. However, if we come up with such features it will be surely updated. For further assistance, kindly contact us on 12345 or 198.

        Regards,
        Lavina
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          K
          Kamlesh.jain57
          from Indore, Madhya Pradesh
          Jan 11, 2018
          Resolved
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          Resolved

          Address: Bhopal, Madhya Pradesh, 462001

          Sir/madam,

          This is to bring into your urgent attention that my credit card is being used to make a online payment of rs.4900 on 10 jan, 2018 idea cell-billdesk and the same is being spent.

          Kindly look into it very very urgent basis.

          Hoping that you will take the complaint seriously as there are lots o[censored]nanswered issue, looking for a proper response.

          Thank you in anticipation

          Regards,
          Kamlesh
          Feb 16, 2018
          Complaint marked as Resolved 
          Idea Cellular customer support has been notified about the posted complaint.
          Verified Support
          Jan 11, 2018
          Idea Cellular Customer Care's response           Dear Customer,

          Apologies for the inconvenience caused. We're requesting you to not to share or confirm any bank account details with anyone also, we suggest you to take the help of legal authorities and file the FIR for the concern.

          Regards,
          Lavina
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            V
            vivek2210
            from Amli, Dadra and Nagar Haveli
            Jan 11, 2018
            Resolved
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            Resolved

            Address: Pune, Maharashtra, 411028

            Idea is fooling it's customer by saying that they are providing unlimited calling packs in rs. 198/199
            But actually it has a weekly limit of 1000 mins and 250 mins daily.
            They should not use such misleading words (Unlimited) to retain customers.

            I am not happy with idea services.
            Birla's and idea are looting the nation, they are the white collar thief.

            Please tell me, how to port out.
            Feb 13, 2018
            Complaint marked as Resolved 
            Idea Cellular customer support has been notified about the posted complaint.
            Verified Support
            Jan 12, 2018
            Idea Cellular Customer Care's response             Dear Customer,

            Apologies for the inconvenience caused. As checked, you have received the benefits for the given recharge also we would like to inform you, that all the recharges has their different terms and conditions along with them. For further assistance, kindly contact us on 12345 or 198.

            Regards,
            Lavina
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              N
              Nadia Shaikh
              from Mumbai, Maharashtra
              Jan 10, 2018
              Resolved
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              Resolved

              Address: 403001

              I had a tough time while in roaming in delhi ncr. I was unable to make calls or even receive calls. Data pack was not working. I am very annoyed as i had shifted from air-tel to idea. But the service is very pathetic. I had also contacted the idea cellular office at patto, but they too did not help me. Is there any different procedure for internet connectivity for roaming or for calling. As i was on an official tour i have faced severe issues and inconvenience due to your bad services. Please look into the issue. Mobile number: [protected]

              Ms. Christine menezes.
              Mar 4, 2018
              Complaint marked as Resolved 
              Idea Cellular customer support has been notified about the posted complaint.
              Verified Support
              Jan 21, 2018
              Idea Cellular Customer Care's response               Dear Customer,

              We tried reaching you on the provided contact number but couldn't get through. Kindly share your alternate contact number and convenient date and time to get in touch with you. 

              Regards,
              Lakshmi
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                K
                Karun Kataria
                Jan 10, 2018
                Resolved
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                Resolved

                Address: Panchkula, Haryana, 134112

                I am living in house no 587-m, sector-21, panchkula, haryana. I am using idea since last 2 years and i am paying for 4 g services but i am not even able to get 3g signal in my home. I am only able to use 2g service inside my home. If i want to use 3g or 4g service i have to stand outside my home.
                This is not expected from a leading company like idea, i have been hearig excuses since a long time now bu there is no improvement in quality of signal, the website of idea cellular is showing good signal in the area but that is absolutely fake.
                Feb 15, 2018
                Complaint marked as Resolved 
                Idea Cellular customer support has been notified about the posted complaint.
                Verified Support
                Jan 12, 2018
                Idea Cellular Customer Care's response                 Dear Customer,

                As per our telecon, we have raised the complaint for network concern under ref. no. C[protected] and you shall hear on the same till 17/Jan/2018.

                Regards,
                Lavina
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                  S
                  Susmitha pramod
                  from Kunnamangalam, Kerala
                  Jan 9, 2018
                  Resolved
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                  Resolved

                  Sir,

                  My idea mobile no. Is [protected]. I am a customer of idea family since 2016. Now i need the detailed call list (Incoming and outgoing) of this number from september 2016 to 5th january 2018. It is very urgent. So kindly regard this application. My email id is [protected]@gmail.com. Please give the same as early as possible.

                  Thank you.

                  Susmitha k s
                  Feb 13, 2018
                  Complaint marked as Resolved 
                  Idea Cellular customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 10, 2018
                  Idea Cellular Customer Care's response                   Dear Customer,

                  We would like to inform you that, mobile operator can provide outgoing call details only. To know your outgoing call details, send SMS to 12345 from same number. SMS format EBILL<space>MON Eg: EBILL<space> JAN. If your Email Id is not registered with us first register your Email Id Follow these steps send EMAILID<space> Email. address to 12345. For ex EMAILID<space>[protected]@gmail.com.

                  Regards,
                  Lakshmi
                  View replies
                  Dear Team,
                  Please find the attachment clearance proof mo.no. [protected].
                  please resolve problem.

                  detailed call list - Comment #2968935 - Image #0
                  Reply
                  Idea Cellular Customer Care's response, Jan 13, 2018
                  Verified Support
                  Dear Customer,

                  We regret for the inconvenience caused. As checked, your services has been activated successfully from our end for the given number. For further assistance, kindly contact us on 12345 or 198.

                  Regards,
                  Lavina
                  Dear sir,
                  idea has de-activate my no. [protected] without any notice when i call them they ask me that you used your number for business promotions but you know i dont have balance in my idea account from last 6 month so how can i use for promotional calls or SMS kindly help me to re-activate my number
                  Reply
                  Idea Cellular Customer Care's response, Jan 13, 2018
                  Verified Support
                  Dear Customer,

                  Sorry for the trouble caused. As checked, the services for the given number has been activated on 09/01/2018. For further assistance, kindly contact us on 12345 or 198.

                  Regards,
                  Lavina
                  After upgrading to 4G i am unable to receive any SMS . Please solve the issue. [protected]
                  Reply
                  Refund my extra deduction, which I paid through idea money, otherwise I will go to consumer its my first and last request to you.
                  Check the details about this number - [protected]
                  ...
                  Reply
                  Idea Cellular Customer Care's response, Jan 13, 2018
                  Verified Support
                  Dear Customer.

                  Apologies for the inconvenience caused. We request you to contact on the given toll free number 55400 / 18002700400 / 18002092265 for Idea money related complaint or queries.

                  Regards,
                  Lavina
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                    A
                    Amit Sonu Singh
                    from Mumbai, Maharashtra
                    Jan 9, 2018
                    Resolved
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                    Resolved

                    Address: New Delhi, Delhi, 110062

                    I have registered my number in fully dnd but i continue to get unsolicited messages on my number.…

                    I have logged complaint regarding this on your website (Attaching complaint
                    Reference mail), but still getting promo sms…

                    I called your cc, they replied and advised me to call 1909…

                    I called 1909, your representative (Sabana) told me that they can not stop promo sms i am getting from other sources…

                    Continue sending mail to idea cc and nodal officer, but not getting a single response from them..

                    I really flustered now (Daily i received approx. 25 promo sms, max from hp-equity)

                    Amit singh
                    [protected]
                    Feb 21, 2018
                    Complaint marked as Resolved 
                    Idea Cellular customer support has been notified about the posted complaint.
                    Jan 09, 2018
                    Updated by Amit Sonu Singh                     I have registered my number in fully DND but I continue to get unsolicited messages on my number.…

                    I have logged complaint regarding this on your website (attaching complaint
                    reference mail), but still getting Promo SMS…

                    I called your CC, they replied and advised me to call 1909…

                    I called 1909, your representative (Sabana) told me that they can not stop PROMO SMS I am getting from other sources…

                    Continue Sending mail to Idea CC and Nodal Officer, but not getting a single response from them..

                    I really flustered now (Daily I received approx. 25 PROMO SMS, max from HP-EQUITY)
                    Verified Support
                    Jan 19, 2018
                    Idea Cellular Customer Care's response                     Dear Customer,

                    We regret that you've to face this. We have also taken note of your feedback for further improvement of our services.
                    In further, if you join Idea family again we will ensure best service experience with Idea.

                    Regards,
                    Lakshmi
                    View replies
                    Hello sir plz I want my Sim [protected]
                    Reply
                    Idea Cellular Customer Care's response, Jan 19, 2018
                    Verified Support
                    Dear Customer,
                    Sorry for the trouble caused. As per our record, the given number is permanently disconnected from our end. Kindly provide us your alternate contact number. Also, request you to elaborate your concern to assist you.
                    Regards,
                    Lakshmi
                    Dear sir/Madam
                    My wife is getting call from[protected] on 04 Jan 2018 1.00 PM(apprx) and talks vulgar, then he is disturbing continuously, Kindly take a action immediately
                    or else i will book the complaint on Cyber crime
                    By
                    David Raja
                    [protected]
                    Reply
                    Idea Cellular Customer Care's response, Jan 13, 2018
                    Verified Support
                    Dear Customer,

                    Sorry for the trouble caused. We request you to block the given number from your handset settings. Also, we suggest you to take appropriate action against the same.

                    Regards,
                    Lavina
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                      M
                      Murari Saral
                      from Dhamtari, Chhattisgarh
                      Jan 8, 2018
                      Resolved
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                      Resolved

                      Idea cellular charge to me which vas that do not activet by me
                      Idea sent me a mgs from 51998 "husband: raja dasrath ki 3 raniya thi. Wife: to kya hua? Husband: to main 2 shadiya aur kar sakta hu. Wife: dropdi ka naam suna hai? Husband: tu bhi na pagli dil pe le leti hai."
                      And deducted balance from my idea prepaid acount
                      I am sure i don't permission to activet any servise like this
                      Feb 9, 2018
                      Complaint marked as Resolved 
                      Idea Cellular customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 09, 2018
                      Idea Cellular Customer Care's response                       Dear Customer,

                      Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue.

                      Regards,
                      Lavina
                      View replies
                      Idea was reduced my 105 from my balcony.& Telling that, activated pop up from my end.every time I was facing this kind if reductions.& Getting same response.and last 10monts I'm facing these kind of reductions without doing any thing.

                      balance deduction for vas - Comment #2969014 - Image #0
                      balance deduction for vas - Comment #2969014 - Image #1
                      balance deduction for vas - Comment #2969014 - Image #2
                      balance deduction for vas - Comment #2969014 - Image #3
                      Reply
                      Idea Cellular Customer Care's response, Jan 9, 2018
                      Verified Support
                      Dear Customer,

                      Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue.

                      Regards,
                      Lavina
                      6 दिनों से मेरा मो.न.[protected]की सारी सेवाएं बन्द कर दी है । कारन पूछने पर बताया की आपका पिछली कंपनी का बिल बकाया है। जबकि मैंने उसका बिल का भुगतान समय पर कर दिया था लकिन उन्होंने पोर्ट के 2 महीने बाद न. की सेवाएं बन्द कर दी है। जिस बजह से मुझे काफी परेशानी हो रही है।
                      Reply
                      Idea Cellular Customer Care's response, Jan 19, 2018
                      Verified Support
                      Dear Customer,
                      We regret that you have to face this. As checked your payment has been verified and your number has been activated successfully from our end. Kindly contact us on 12345 or 198 for further assistance.
                      Regards,
                      Lakshmi
                      Please !! Give me address proof of caller id proof please sir
                      Reply
                      Idea Cellular Customer Care's response, Jan 13, 2018
                      Verified Support
                      Dear Customer,

                      To help you with your concern, kindly provide us your Idea contact number. Also, requesting you to elaborate your concern.

                      Regards,
                      Lavina
                      Idea sim card does not have range in particular places in Surat, gujarat
                      Reply
                      Idea Cellular Customer Care's response, Jan 13, 2018
                      Verified Support
                      Dear Customer,

                      Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue.

                      Regards,
                      Lavina
                      I have ported my number
                      [protected] from airtel to idea.
                      but when i am calling to 59059 for verification call is not connecting.
                      please start my services as soon as possible.

                      regards
                      hemant
                      Reply
                      Idea Cellular Customer Care's response, Jan 13, 2018
                      Verified Support
                      Dear Customer,

                      Sorry for the trouble caused. As checked, the services has been activated successfully in prepaid connection for the given number. For further assistance, kindly contact us on 12345 or 198.

                      Regards,
                      Lavina
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                        A
                        Amar bangade
                        from Amritsar, Punjab
                        Jan 8, 2018
                        Resolved
                        Report
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                        Resolved

                        Address: Nagpur, Maharashtra, 440008
                        Website: [email protected]

                        Ur customer care very misbehaving..
                        I am not satisfaction..
                        U was a sent msg 399 racharg me 84 day 1gb daily and unlimited calling
                        So i do was recharge but not givingup this offer... Pls suggest me.
                        Another i will complaint
                        Aditya birla
                        Ur costumer care very very cheap and cheat. Jab kiya ho jayaga ho jayaga bole
                        Abhi bolte khatm ho gya. Pls pospond date.[protected] because complete 84 day
                        Feb 18, 2018
                        Complaint marked as Resolved 
                        Idea Cellular customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 09, 2018
                        Idea Cellular Customer Care's response                         Dear Customer,

                        Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue.

                        Regards,
                        Lavina
                        View replies
                        I had recently recharged my no. for rs 100 the money was deducted and i even got the message that the recharge was successful but my balance is the same as before and my money was not credited to my number.

                        misbehavior and recharge - Comment #2969000 - Image #0
                        Reply
                        Idea Cellular Customer Care's response, Jan 9, 2018
                        Verified Support
                        Dear Customer,

                        Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue.

                        Regards,
                        Lavina
                        Dear Sir,

                        My Idea prepaid no. is [protected]. I get daily 1 GB data but I am facing slow internet speed. so I really very frustrated with idea connection.

                        so I requested to you please resolve my problem asap.
                        Reply
                        Idea Cellular Customer Care's response, Jan 19, 2018
                        Verified Support
                        Dear Customer,
                        Apologies for the inconvenience caused. We've air sites in this area and with current site prevailing in this area, no further coverage enhancement is currently feasible. However, we are constantly trying to optimize the sites in your nearby area to ensure better coverage and when the site is planned you will be duly informed.
                        Regards,
                        Lakshmi
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                          J
                          jayjai
                          from Dehra Dun, Uttarakhand
                          Jan 8, 2018
                          Resolved
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                          Resolved

                          Address: 110059

                          I was using reliance gsm number from long time. In nov 2017 reliance service shutdown. idea executive contract me through phone and give me an attreactive offer of 30gb data, 100sms and unlimited local and std call per month @299 per month . I accepted this offor and port my number to idea. But after activation my number idea gave me only 5gb data and not any sms.I complained to idea about this, they reply you have not any prove about plain proposed.
                          This number is very importent for me and i want to quite idea what can i do.
                          thanks.
                          Apr 2, 2018
                          Complaint marked as Resolved 
                          Idea Cellular customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 01, 2018
                          Idea Cellular Customer Care's response                           Dear Customer,

                          As per our communication, we've raised a complaint for your plan benefit concern under reference number C[protected] and you shall hear on the same by 09/Mar/2018.

                          Regards,
                          Lavina
                          View replies
                          Got call from [protected] and the lady offered Idea plans. On not showing interest and telling that I am happy using Airtel she misbehaved and cut the line. Such incidents are on the rise with Idea and Vodafone.
                          Idea cellular, please revisit your advertising/sales policy or at least recruit sensible people
                          Reply
                          Idea Cellular Customer Care's response, Jan 13, 2018
                          Verified Support
                          Dear Customer,

                          Apologies for the inconvenience caused. We request you to provide us your contact number on which you've received the call along with the complete customer executive details to assist you further.

                          Regards,
                          Lavina
                          Idea signal is very poor u need a tower install in kotkhai area
                          Reply
                          Idea Cellular Customer Care's response, Jan 11, 2018
                          Verified Support
                          Dear Customer,

                          Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue.

                          Regards,
                          Lavina
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                            A
                            akshayrohi
                            from Delhi, Delhi
                            Jan 8, 2018
                            Resolved
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                            Resolved

                            Address: Patna, Bihar, 800023

                            They have deducted 3 rupees from my account without any reason, when i called to their customer care they said you have dialed some number, i said i have not dialed any number, again they said it may happen due to some technical problem, but they did not refund my money. I was not expected this from a company like this. I want my money back and it should not be happen again.
                            Mob no: [protected] (Idea)
                            Mar 2, 2018
                            Complaint marked as Resolved 
                            Idea Cellular customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 19, 2018
                            Idea Cellular Customer Care's response                             Dear Customer,
                            As per our record, we regret to inform you that, you've been charged while using WAP service. Hence, we express our inability to refund the same. Also, you can dial *121*46# or send and SMS as STOP to 593350 to stop the flash SMS. For further assistance kindly contact us on 12345 or 198.
                            Regards,
                            Lakshmi
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                              S
                              Sudhir Amte
                              from Dhamtari, Chhattisgarh
                              Jan 8, 2018
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                              Website: idea celluler

                              Please provide me payment receipt.i have made payment Rs.430.94 through internet banking, but session expired and i cannot be able to generate receipt.
                              So, you are requested to provide paid receipt. payment made on[protected]and my idea celluler no is [protected],

                              please do the needful.

                              s.d. amte, indian potash limited, bhopal
                              Jan 08, 2018
                              Updated by Sudhir Amte                               please provide me my payment receipt made on 6-1-2018 through internet banking
                              idea cellular no is [protected]
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                                L
                                lalanlalu
                                from Noida, Uttar Pradesh
                                Jan 8, 2018
                                Resolved
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                                Resolved

                                I am unable to link adhaar with idea no. Ur stupid customer care ppl are unable to help those # say i have to go to ap to get my adhaar linked. Ain't it # #.
                                I will go from gurgaon to hyderabad to get my adhaar linked? That is what ur customer executive told me in sakinaka mumbai (When i was in mumbai) idea office.
                                Tell me how to link aadhaar asap. Ap circle sim. I am in gurgaon rt now.

                                Reply asap
                                Feb 24, 2018
                                Complaint marked as Resolved 
                                Idea Cellular customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 09, 2018
                                Idea Cellular Customer Care's response                                 Dear Customer,

                                Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue.

                                Regards,
                                Lavina
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                                  D
                                  Dr Ghura
                                  from Kolkata, West Bengal
                                  Jan 8, 2018
                                  Resolved
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                                  Resolved

                                  Address: 400074

                                  Dear sir / madam,

                                  This is in regards to my number [protected], for which the outgoing services has been barred by idea on 7/1/2018, on the grounds of dues not paid for the previous operator (Vodafone).

                                  This is to bring in your notice that the final payment of rs 319 has been paid on 6/1/2018, (Find below the screen shot of the payment) i. E. After the dues have been cleared.

                                  Further my services have been barred after the payment was made, which is unacceptable and unprofessional.

                                  Further to add to the unprofessionalism since evening of 7/1/2018 my outgoing services has been barred, in spite of me writing two emails to customer care of idea on 7/1/2018, to inform that there are no dues on my number.

                                  This late back attitude and unprofessional attitude of customer service will is unacceptable.
                                  +1 photos
                                  Feb 15, 2018
                                  Complaint marked as Resolved 
                                  Idea Cellular customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 13, 2018
                                  Idea Cellular Customer Care's response                                   Dear Customer,

                                  Apologies for the inconvenience caused. As checked, your services has been activated successfully on 08/Jan/2018 from our end for the given number. For further assistance, kindly contact us on 12345 or 198.

                                  Regards,
                                  Lavina
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                                    R
                                    Rishi Verma24
                                    from Chandigarh, Chandigarh
                                    Jan 7, 2018
                                    Resolved
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                                    Resolved

                                    Address: Amritsar, Punjab, 143001

                                    Dear sir,

                                    I am rishi verma using your idea postpaid no [protected] who i transfer in prepaid, beacuse of billing problem. When i go your office at batala road which is in amritsar 143001 (Punjab). Your customer advisor said to pay the complete bill of my no on[protected] but billiny cycle due date is on[protected]. Your advisor said to pay advance payment of rs 500 which i pay and she gives me reciept. But she did'nt pay my bill on[protected]. She pay my bill 250 rupees on[protected], when i ask her why she did this payment. She said your postpaid to prepaid fee is rs.100 & rs.50 is for sim charges. But in my mail id the idea send me mail of rs 250. They fraud me in my bill payment.

                                    I am senidng you the mail detail & payment reciept which pay to idea store at batala road, amritsar (Punjab)

                                    Thanks & regards
                                    Rishi verma
                                    [protected]
                                    +1 photos
                                    Feb 27, 2018
                                    Complaint marked as Resolved 
                                    Idea Cellular customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 27, 2018
                                    Idea Cellular Customer Care's response                                     Dear Customer,

                                    We regret for the inconvenience caused. We've checked, the payment of Rs.250/- has been updated on 05/Jan/2018. However, the whole amount isn't updated so, we request you to share us the complete store details you've visited for the same along with the customer care executive name and number to assist you further.

                                    Regards,
                                    Lavina
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                                      P
                                      Pardeep5652
                                      from Ludhiana, Punjab
                                      Jan 7, 2018
                                      Resolved
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                                      Resolved

                                      Address: Chandigarh, Punjab, 160036

                                      I was convert my prepaid plan to postpaid plan that is 399 rs. After 20 days they send a bill amount of 739 rs. Friday in evening when i was open my idea app at that time my bill show 739 rs on screen, i am shocked to see that amount, after some time i was reach idea outlet and discuss about bill. They said sir you are consume more data after your mobile data limit, but in real i am not consume whole data that is my limit that is 1 gb per day
                                      +1 photos
                                      Feb 22, 2018
                                      Complaint marked as Resolved 
                                      Idea Cellular customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 15, 2018
                                      Idea Cellular Customer Care's response                                       Dear Customer,

                                      We regret for the inconvenience caused. As checked, your bill has been generated on pro-ration basis also you've been charged for the data usage on pro-ration. However, the bill has been generated accordingly as per your plan rental and usage charges. Also, we would like to inform you that the waiver was passed for the same also your dues has been cleared. For further assistance, kindly get back to us on 12345 or 198.

                                      Regards,
                                      Lavina
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                                        A
                                        awez22
                                        from Gurgaon, Haryana
                                        Jan 7, 2018
                                        Resolved
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                                        Resolved

                                        Address: Ghaziabad, Uttar Pradesh, 201010

                                        I ported my aircel sim to idea postpaid. I was told that i could convert it to prepaid at any time by the customer care center but when i went to the idea store they told me that it could not be converted to prepaid before three months of activation of sim whereas i was told that i convert it at any time. I am unhappy that i was given wrong information by the customer care center and i want to convert it to prepaid right now.
                                        Mar 5, 2018
                                        Complaint marked as Resolved 
                                        Idea Cellular customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 27, 2018
                                        Idea Cellular Customer Care's response                                         Dear Customer,

                                        Apologies for the inconvenience caused. We would like to inform you, that migration from postpaid to preapid can be done post 90 days of your connection activated. However, we request you to share us the complete details of the customer care executive like name and number who've provided you the details to assist you further.

                                        Regards,
                                        Lavina
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