Idea Cellular — Excess amount charged in bill generated on June 23, 2015

Address:

Ghaziabad, Uttar Pradesh

Dear Mr. Wagar, I am awaiting your response on the trailing mail. I received a call from one of your executives and I asked her the same question which I have asked from you that what is the difference between data usage and GPRS usage. she said there is no difference and I think your answer to this question would also be same. If so, how could you charge twice? In fact she told me that she will check the details and call me in half an hour and she called and told me that the amount has been charged for April month, while nothing has been mentioned in the bill as well as in your mail that the amount is for April month. I have already paid all my previous bills in time and not going to make any such payments. There is contradictions in your mail and conversation by your executive. When I tried to ask her the complete details, she disconnected the call. I need quick clarification from your side. Further I would like to inform you that I have been a loyal customer since I started using this number and have made all payments in time. In fact during June 2015 also I made a payment of Rs. 1000 when my services were barred due to high usage (as per your incorrect records). If I don't receive the solution and this time again my services are barred, I will need to take necessary action. Your early response and solution will be appreciated. Thanks Ashish Sabharwal On Fri, Jul 10, 2015 at 7:44 PM, Ashish Sabharwal wrote: Dear Mr. Wagar, Could you please clarify the difference between GPRS usage and data usage for which you have charged separately. Looking forward to hearing from you soon. Regards Ashish Sabharwal On Thu, Jul 9, 2015 at 8:42 PM, wrote: Dear Mr. Sabharwal, Greetings of the day! This is with reference to your email regarding bill clarification. Please refer your invoice number [protected] issued on 23rd June 2015. Our records show that currently IDEA I PLAN 399 plan is active for your mobile number so rental for plan charges are Rs.399/-. We wish to inform you that you have been charged Rs. 675/- for GPRS usage. As per the plan 1171150 KB data is free for your number, However, you have consumed 1339900 KB data and over usage of 168750 KB data has been charged as per the applicable tariff 4paise/10KB. Please be informed that 7 x 135 MB 3G GPRS Pack was active on your number from 23rd May 2015 to 12 June 2015. As per pro rata calculation free benefit for the above mentioned pack for 20days was 624309.68 KB. However, you have over usage 343370.32 KB data during this period. Therefore, you have been charged Rs. 1373.52/- for the overage usage at 4 paise per 10 KB. Taking into consideration the above, we wish to clarify that the charges levied are in accordance to the usage done from your mobile number and we are unable to reverse the same. Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com Thanks & Regards, Sachin Wagar Customer Service Team IDEA Cellular Limited ******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.