Idea Cellular — Executive misbehaving, plan 1599 | |||
Dear sir, We are a company (HYDROCHEM EXPERT) working in jaipur. we called idea for 20 CUG connections and 2 numbers for MNP(plan was 1599 per month) on 14aug2015. Your Executive Hemant kumar saini came to our office with a Lady executive Garima. They Collected our documents and gave numbers in 4 days. but one number[protected], [protected] that was for MNP was not processed yet. And Miss Garima Told Me that sir there was some problem from Hemant's store. She is innocent and told us truth. But mr. hemant misbehaved with us and his calls were false everytime. 1. first time he said your bill is pending in airtel. but i asked him sir this is common sense how is it possible that bill is pending in prepaid sim. 2. second time he said airtel is not approving MNP request. Can i ask Why?? he said no answer... and we can't do anything 3. when we called Miss Garima.. she told us everything truely.. but when she called Mr. hemant.. he was misbehaving with her also and saying that if you are wrong than don't admit it in front of client. put all blame on any other. this the style of business. in his words"business ase hi hota h, client ko mat btao ki hamari galati h" 4. and this guy is so practical sir.. he said us... sir we are working on it and all the fault is from airtel's side. Sir i am asking you simply, is this working style of idea? if yes, then i will switch all my CUG and personel connections to any other operator. Take action immediately or i am going with in two days. hope you will take it seriously, and you will tell mr. hemant that clients are giving you business don't do harassment. the final thing is sir, if it will be repeated by idea, i will go in consumer court for mental harassment and tortured by Mr. hemant and delayed services due to which i have to bear a huge money loss. Note:- Miss Garima is so innocent and working so good for idea. we are giving 5 star to her work and dedication. Was this information helpful? | |||
Idea Cellular customer support has been notified about the posted complaint. | |||
4 Comments | |||
Comments
Dear Customer,
We wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
We wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
Seems they have no Idea of how MNP works.
Dear Customer,
As per your telecon with our customer service associate on 31st July 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 31st July 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.
Thanks & Regards,
Customer Care, Idea Cellular