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Idea Cellular

Idea Cellular — Idea 4g pre-booking registration is a way to steal money from customers

Address:600057

Dear Sir/Madam,

I registered for Idea 4g, and got 1 GB Free for 10 days, but when I connect to 4G (By choosing Idea 4G as my mobile network) network it's switching between 2G and 3G. I loose money everytime Idea swiches it's network to 2G and 3G. I called to their customer service, and they said 4G is free, but if network uses 2G or 3G it's chargable. Is it customers fault? If I connect to 4G their network should not connect to 2G and 3G. As a customer how can I control the network? Customer service refused to provide a complaint number for that.

Please help me resolve this.

Idea Number: [protected]

Thank you,
Vijay
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Comments

Dear Customer,

We regret the inconvenience caused. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

As per your telecon with our customer service associate on 1st Mar 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
What is the status of my complain?
Reply
Dear Customer,

We tried calling you on your provided numbers however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
I am receiving the message every few minutes, and I have been charged 4 Paisa since I switched to Idea 4G. I contacted their customer server, but they say your mobile data is on so it's charged, but I receive this message when my mobile data is off, and exactly 4 Paisa for 10 K. The attached screen shot you can see I received the message while I am talking to their customer service. They are not telling why this is happening, simply says mobile data is on. The message says "freebie pack 48.41" POOR SERVICE FROM IDEA. Idea 4G is terrible, I have been struggling with two Idea sims.

Reply
any update about my complaint?
Reply
This is poor service, I shared the screen shot also, but no response from Idea. I don't know what to do with this loosing 4 Paisa every few minutes.
Reply

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