Idea Cellular — Illegal deduction of money from main account

anupamv8

Address:	141106
Website:	Mydala.com

What is this nonsense 'mydala deal pack'. I dont know, they deducted my money frequently from last three days and makes my life uncomfortable. till now they deducted 90+60+3+45+45 rupees for same pack number of times. I am using 'idea'internet but their customer care services says they are also helpless to me and cant do anything . What type of this company is, they are making fool to us. My mbile no. Is [protected] please do something, i want my money back any how.

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Idea Cellular customer support has been notified about the posted complaint.

Oct 19, 2015

Updated by anupamv8 Some messages are
On 17 oct 2015
1. Your MyDala Deals Pack has been activated. Amount charged is Rs 90.00 /- for 1Month. Renewal charge is Rs 90.[protected]@1Month as applicable. To deactivate sms STOP to 155223. Your balance is Rs.72.92/-
2. Your MyDala Deals Pack has been activated. Amount charged is Rs 60.00 /- for 20Days. Renewal charge is Rs 90.[protected]@1Month as applicable. To deactivate sms STOP to 155223. Your balance is Rs.4.17/-
3. Your MyDala Deals Pack has been activated. Amount charged is Rs 3.00 /- for 1Day. Renewal charge is Rs 90.[protected]@1Month as applicable. To deactivate sms STOP to 155223. Your balance is Rs.1.17/-

On 18 oct2015... As soon as i recharge my mobile again

4. Your MyDala Deals Pack has been activated. Amount charged is Rs 45.00 /- for 15Days. Renewal charge is Rs 90.[protected]@1Month as applicable. To deactivate sms STOP to 155223. Your balance is Rs.4.16

and finally on 19 oct 2015 again

5. Your MyDala Deals Pack has been activated. Amount charged is Rs 45.00 /- for 15Days. Renewal charge is Rs 90.[protected]@1Month as applicable. To deactivate sms STOP to 155223. Your balance is Rs.9.09/-

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for wrong deduction has been initiated by us; under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular

Avinash N. P.

from Mumbai, Maharashtra

My idea no.[protected]
Has been charged 30+75 for mydala deals...what shut is this...I am not activated this & customer care said this service is auto renewal...

Avinash N. P.

from Mumbai, Maharashtra

My mob. No was charged 30+75 for mydala deals...what shut is this...firstly I have not activated this..& customer care said this services is auto renewal...
Please help me

Mydala Customer Care

from Delhi, Delhi

Dear Customer,

Greetings for the day!!

Please accept our sincere apologies for the inconvenience which you may have experienced with respect to the balance deduction.

At Mydala.com we take a pride in ensuring customer's satisfaction, and in order to extend our support, our customer support executives will reach you shortly.

And for further support, we are always available from Monday to Saturday between 9.30 am and 10.00 pm @[protected] or you can mail us @ [protected]@mydala.com.

pat ad1

from Delhi, Delhi

This is in regards to the service Mydala Deals that is been charged an amount of Rs 150/- to me every month, even after the service request for deactivation was done by the idea customer care office at kalyani nagar Pune in the month of January and February, I have received the messages of deactivation but still I have been charged for the service. After visiting your idea gallery at kalyani nagar Pune they said that they could not do anything in this matter as the services of Mydala Deals have been renewed again. Now I am surprised that without any prior intimation as to how have I been charged. My No: [protected].

saravanandevaram

from Bodinayakkanur, Tamil Nadu

What is this nonsense 'mydala deal pack'. I dont know, they deducted my money frequently from last three days and makes my life uncomfortable
am using 'idea'internet but their customer care services says they are also helpless to me and cant do anything . What type of this company is, they are making fool to us. My mbile no. Is [protected] please do something, i want my money back any how.
Your MyDala Deals Pack has been activated. Amount charged is Rs 35.00 /- for 1week. Renewal charge is Rs 90.[protected]@1Month as applicable. To deactivate sms STOP to 155223. Your balance is Rs18.67/-

Avneet Jolly

from Delhi, Delhi

Dear Mr. Patrick Desouza,

As per telecom, we have escalated your request to the respective team. The issue will be resolved within 24 hours.

And for further support, we are always available from Monday to Saturday between 9.30 am and 08.00 pm @[protected] or you can mail us @ [protected]@mydala.com.

Regards
Mydala Team

Mydala Customer Support

from Delhi, Delhi

Dear Mr. Avinash,

Please accept our sincere apologies for the inconvenience which you may have experienced with respect to the balance deduction.

Our customer support team tried calling you multiple times. Since, there was no response, we have escalated your request to the respective team.

for further support, we are always available from Monday to Saturday between 9.30 am and 08.00 pm @[protected] or you can mail us @ [protected]@mydala.com.

Regards
Mydala Team

Mydala Customer Support

from Delhi, Delhi

Dear Mr. Saravanandevaram,

As per telecom, we have escalated your request to the respective team. The issue will be resolved within 24 hours.

for further support, we are always available from Monday to Saturday between 9.30 am and 08.00 pm @[protected] or you can mail us @ [protected]@mydala.com.

Regards
Mydala Team

jsmenquired007

from Bahadurgarh, Haryana

What the hell is My Dala pack. I Have been charged ₹29 unnecessary. I was not satisfied by customer care support.
Their replied that you have were charged for downloading a paid content.I don't know what is Mydala pack for, and I will be downloading it?
I Have been charged many a times for no reason.
Worst service provider I have ever used.

Yashaswi Raj Vardhan

from Allahabad, Uttar Pradesh

My mobile number is [protected].
I have received a message stating
"Dear Customer,
thank you for downloading mydala powered deal from MYDALA.
You have been charged Rs. 29
Your balance is Rs. 166"

This is unacceptable. Idea, you have one of the worst services and customer support. I want my money back!

అ

అరుణ్ కుమార్

from Bengaluru, Karnataka

Team my number [protected] had been deducted with Rs. 29 saying dear customer thank you for downloading mydala powered deal from mydala.

WELL I HAVE NOT DOWNLOADED AN MYDALA DEALS.. PLEASE DEACTIVATE IT AS SOON AS POSSIBLE. OR ELSE I WOULD LIKE TO TAKE IT FURTHER WITH TRAI.

Thanks again
Arun.

tonyjaimy

from Ponnani, Kerala

My number had been deducted with Rs. 29 saying dear customer thank you for downloading mydala powered deal from mydala.

WELL I HAVE NOT DOWNLOADED ANY MYDALA DEALS...

pranavrathi

from Gurgaon, Haryana

My mobile number is [protected]
I have received a message stating
"Dear Customer,
thank you for downloading mydala powered deal from MYDALA.
You have been charged Rs. 29

They deducted Rs.29 two times

I don't know what mydala is and I have not clicked any link or subscribed. The why the money is deducted without any reason. This is cheating!

The message arrived at 1:18 PM Today and till 1:25 PM there was no internet connection in my phone. Even I have not touched my phone since morning.

This is unacceptable. Idea, you have one of the worst services and customer support. I want my money back!

I'm also attaching the screenshot of that messages

tulika3

from Delhi, Delhi

Pavan Warkad

from Nagpur, Maharashtra

I am also facing the same problem. The mydala nonsense has deducted 29 Rs of me. In addition to that I heard nonsense customer care executives, who even don't have information for the same.
I am willing to take this to consumers court.
If someone can help pls let me know.

Hsingh4394

from Noida, Uttar Pradesh

What the hell.is this. U r deducting 29 Rs. From my account balance by activating some nonsense mydala deal and customer care executive are saying that u clicked this link while browsing web. Bc I'm not illiterate that i don't know what to click or not. I want my balance refund. Why is a nonsense adult link flashea on.my phone's screen again and again. Just not satisfied with customer care support.