Idea Cellular - Juice Up Service — Deactivate idea juice up service from my mobile

Dear Customer,

We regret the inconvenience caused to you. We wish to affirm that your concern has been acknowledged and your complaint for VAS activation has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 1st December 2014, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

sir, please deactivate my juiceup service. i am unable to do that.it is on auto renewable.my no. is [protected]...emalid [protected]@gmail.com

Hello, My number is [protected].I am trying to de-activate the Juice Up-JPB3W.However I have tried multiple times with different combinations o[censored]NSUB:1.Juiceup or UNSUB::JPB3W or UNSUB:1.Juiceup-JPB3W but it is not working.

Kindly help me to de-activate the pack o[censored]NSUB:1.Juiceup-JPB3W.

Thanks

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer

As per your telecon with our customer service associate on 14th April 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Hi idea customer care team,
I have been charged for 150 Rs/- for juice up service which I haven't activated today morning 4th July 2016, this happened to me second time in 45 days of time please look into issue and try to refund the amount in next bill.


Regards
Gopikrishna
[protected]

Facing similar issue. Activate service without my concern and now customer care is teaching me that I have clicked a link online. When I asked what proof you have they say you have clicked online We do not know.

Hi idea customer care team,
I used your Idea mobile postpaid service plan for Mo.No.[protected] from 20th May 2016. I have been charged for 150 Rs/- for juice up service in which I haven't activated. But I got 1st sms from 54300 on 24th June 2016 & there mention in this sms "Your Juice Up has been activated. Amount charged is Rs 150.00/- fro 1 month. Renewal charge is 150.00 @ 1 Month as applicable. To deactivate sms STOP to 155223." First of all I ignore sms but this happened to me second time on date 24 th July 2016. you charge this amount in my bill for the period of 6th June to 5th July 2016. I haven't activated any services like that or this. You activate this services without my concern and now customer care is teaching me that I have clicked a link online. When I asked what proof you have they say you have clicked online We do not know. I can's bear this amount. You charge me bill for the month July-16 of amount Rs.631.36 but I pay my Rs.481 with excluding this amount of Rs.150. Please look into issue and try to refund the amount in next bill.

Please do the needful...


Regards
Shailesh Shinde
[protected]

i have seen this message today in my mobile that JUICE UP SERVICE SUSBCRIBED on monthly basis 150/ charge bla bla...I felt cheated by IDEA. i have not activated this service in my mobile and paying this charge, i dont know form how many months!

Regards,
Adeesh
[protected]

I received the message as-Hi! We have received & are processing your request for service JuiceUp Videos - 30 Days. Just sit back & relax, you will receive a confirmation within 2 hours.
And after 2min one more mgs receive which is -
Hello! Your JuiceUp Videos - 30 Days is activated. Amount charged is Rs 5.00 /- for 1Day. Renewal charge is Rs 150.00¡1Month. To deactivate, SMS STOP to 155223.Set your favourite Song as Callertune, click bit.ly/Songct . For more songs, dial 1234 or 55655 (Tollfree).PLAY cricket contests & WIN Rs100 COUPON- bit.ly/3l7an2Z. PLAY cricket contests & WIN Rs100 COUPON.Click bit.ly/3l7an2Z Your balance is Rs.2.47/-
I don't think it is automatically happened