Idea Cellular — pathetic network

I am from candolim, goa. My family has multiple idea sims, both post paid and prepaid but the network is almost zero in our area since the day idea merged with vodafone.

We cannot be contacted most of the time and hence are missing important business and personal calls. If the call connects we have to be still in certain spots and be hopeful of the person on the other end is able to hear. Most of the time it is not so....

Idea better rectify the network soon or else i will file a suit against them for deficiency in services.
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Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Sep 10, 2019
Idea Cellular Customer Care's response
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.  

Regards,
Prajakta
Sep 19, 2019
Updated by goadjroshan
[protected]
Complaint comments 

Comments

We have 2 idea no in service but network is very poor. So I want to Port. I tried to send from both no to change service provider but my all Porting messages were failed . I tried multiple times but no positive result.

Kindly look into it.

Nos are
[protected]
[protected]
Idea Cellular Customer Care's response, Sep 23, 2019
Verified Support
Dear Customer,

As per our recent communication, you don't have enough balance in your account. To make things right for you, please maintain some minimum balance in your account. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta
Date : 4 September 2019.

Kharadi Idea store charged Rs. 75 for sim replacement.

Later I received a message from Idea stating : "Sim replacement request is registered and not pay any amount in cash for SIM exchange".
This is very bad practice followed by he Idea store.
Idea Cellular Customer Care's response, Sep 15, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
मेरा पोर्ट मेसेज सेंड नही हो रहा है.
Mayur Velis's reply, Aug 31, 2019
Port Message Is Not Send
Idea Cellular Customer Care's response, Sep 15, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
Sim band ho gye
Idea Cellular Customer Care's response, Sep 23, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
Please mera account ma [protected] - money deposit kardo na.
Idea Cellular Customer Care's response, Sep 23, 2019
Verified Support
Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta
Sir I lost my idea phone my number is [protected] at yesterday evening 6:00pm so kindly request you to trace our mobile number sir please thanking you Vajrapu lakshmy taruwn
Idea Cellular Customer Care's response, Sep 23, 2019
Verified Support
Dear Customer,

As per our recent communication we request you to kindly activate Do Not Disturb service to avoid the inconvenience as only partial DND is activated on your number as per our records. To activate Full DND, please send SMS as "START 0" to 1909 (toll free). Full DND will be activated in 7 days.

Regards,
Prajakta

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