[Resolved] Idea Cellular — postpaid to prepaid conversion issue
This is regarding my number being converted from postpaid to prepaid 1.5 years back.
I submitted my request to convert from postpaid to prepaid and was asked to pay outstanding bill of around rs 100 and my process was initiated. My number was converted to prepaid later on and i have been using it since then.
I started receiving mails regarding pending bill of rs 1000 out of nowhere for which idea is unable to provide any physical or online bill now. They state they have no records for the same but i need to pay the amount without bill.
Is this allowed? Also without dues being cleared how was the sim converted to prepaid?
Company has raised a notice from pune shivajinagar court for march 9th 2019.
There is no help from idea till now. I cannot pay bill without having the bill copy, which they are unable to provide.
Complaint marked as Resolved Mar 1, 2019
[Jan 29, 2019] Idea Cellular customer support has been notified about the posted complaint.
Verified SupportIdea Cellular Customer Care's response Jan 29, 2019 Dear Customer,
As per our recent communication, we've forwarded your concern to the respective team. Our concerned team will get in touch with you for the same.
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