Idea Cellular Complaints & Reviews

Besharam leena, lakshmi, pradnya, pooja if you have self respect and respect for the customers and for your parents then reduce my call rates from your end and don't try to become fraud and arrange a call back from the retention team.

Pradnya today you become full greedy and hungry by eating my incoming and outgoing and incoming validity of this number and 4 other numbers showing your greedyness and hungerness and nasty attitude towards the customers. Really shame on you greedy hungry beggar as you don't have guts to earn your income. It's better for you to take huge big katora or basket and sit.on the roads in torn clothes so that people will give beg to you greedy hungry bull [censored] fellow. Really shame on you for showing your nasty nonsense bull [censored] attitude towards the customers.

I was using teh idea postpaid number which was closed in feb'18 by payong the whole amount. Right now idea collection agent were calling and they are abusing & harrising me for the same. I told them that i have already paid the whole bill in feb'18 and told the store agent to close my number. Inspite of checking it with the store they are harrashing me.
Also one of there customer service agent "kritika"-[protected] called my wife and said "abhi to batmeeze dekhi kha tum logo ne".

Please take strict action agianist them.

Hi,

Recently i port in my number ([protected]) to idea, and i have recharge rs 399 on 20th jan'19.
From last night (21.01.19) i am unable to make outgoing call, but i am getting calls on my same number.

I have talked customer care, they informed there is rain, may i know rain is only for one number because i am having other idea number and it is working fine.

So my request is... Escalate this issue to the concern team.

Idea number (Up_west) : [protected]

Thanks,
Amit

I submit so many complaint agaist the incoming calls but it is not proper wording for last 2 months back and it is not proper working. If idea customer care is not resolve this problem then let me know for port that number for not repeating this problem.
Please check why it shows this problem in this number ([protected]). I will wait only this month, if this problem is not resolved then take action agaist it.

I had so much of frustration (Tension force) due to your poor internet speed issue (Due to this am unable to complete my work). Raised so much time complaint till not given solution. So am discontinue your idea postpaid connection. So here i request you to give waive of my last & current month bill. You can also know very well that whatever data gb provided its there only due to am unable to use (Speed issue work like 2g not at all 4g).

For raised complaint i got reply like following,

[protected]@idea. Adityabirla.com
Fri, jan 11, 2:13 pm (11 days ago)
To me

Dear customer, as discussed with our service executive, your concern on data service speed issue could not be resolved at the moment.

I got a message from Jammu & Kashmir Bank (main Branch)
Message states " Dear Customer, You have been charged Rs. 3.00 and your current balance is XX.XX (not willing to disclose current balance)

I want to understand why did this happened?
I don't own any account in the said bank, i am not sure even if that bank exists, this is a compete fraud, i want heavy monetary penalty from idea as they seems to have violated rules and regulation.
If this act has been done by the third party without idea knowing that their customers have been debited Rs 3 this is a serious concern, if by chance idea is involved into it, they shall be penalized and trai should cancel their license.

I recharged by number with 399 pack - unlimited calls and 1 gb data per day valid for 80 days. But i observed that the net speed is very low and i am not able to download few mb files also. If i try to download any file larger than 50 mb, it showing the download time as few days. And though there is full signal at some places, i am not getting internet at all. Please check.

Regards,
Sandhya

Hi,

I ported my sim from airtel network to the idea network on january 20, 2019. After seven days i received a message on my number as well as my alternate number that my sim will be activated on 20 jan 2019 within four hours of insertion. All i have to do is call 59059 and dial an otp provided at my alternate number.

I inserted the sim the very next day and tried calling 59059 but the call is ending continuously. It's been more than 24 hours, the sim has not been activated. I tried recharging my number with an idea recharge. But it says it is still connected with the airtel network. Then again i have no network in my airtel sim.

Now i am stuck with no connectivity.

Kindly resolve the issue and make my network work.

I request you not to show my call history on idea app as well as not to send my call history to any email id because my mobile was operated by someone to get my call history without my permission, so its already done so i request you to permanently disable my call history request option through app or through email. If any request comes from any emailid for a call history data please don not provide.

I had sent message to 1900 for porting my idea number [protected] to another network. From 1901 i had received that "your upc request has been processed." after that i didn't received any upc port code so many number of times which i sent request. I called to customer care also. They are telling the nonsense that i had already received that code. Please look into this matter and suggest me.

On 20th jan @1:29pm i got a sms stating rs.10 was deducted towards vas

I was not using the mobile at all at the time. I was in a different room and checked my mobile after hearing the sms beep. I never want your useless vas services so i would never use them. Don't harass your customer from fraudulent deductions and irresponsible customer service

This is the second time in 3 months this has happened and your customer care was not even willing to listen to me. They kept on saying the generic reply as advised in sla. Pathetic service

I have been charged 700 rupees for completion of my postpaid bill. As i enquired in nearest idea executive centre i was informed that i applied for pro rotation data pack which i did not request for. I did not used any other data rather than my regular data pack of 20 gb. So please get me solved. When i enquired at nearest executive centre they said me to send a mail regarding the issue. But it seems hopeless as i am unable to get the reply email.

Hi
I am foreigner. I bought postpaid sim card at 229 rupees yesterday from uttarakand state. It's barcode number is[protected]. Idea shop people said it is activate with in 24 hours. But it didnt activate with in 24 hours. I am very annoyed with this issue. Sim activation is still impossible. Therefore please help me to activate sim card.

Sachini

Dear idea teem,
Greetings of the day...!

I was browsing idea mobile website for recharge offers on my number. I found one offer (Unlimited calling, 1.4 gb per day, 100 sms per day for 84 days) with 398 with applicable coupon of 50. So, net amount payable is 348. Then i have recharged with 348.
But, idea have sent me a wrong recharge as below
"you have recharged with mrp:rs.348, benefit: unlimited local, std & roaming calls expiry date:15/03/2019 daily 100 local/national sms expiry date:15/03/2019. T&c apply. Gst: rs 53.08 pf: rs 294.92 rechg cat: stv. Rc199=free calls+roam+1.4gb/d, v-28 days. Avail upto rs.200 cashback from idea website/app. Recharge now on bit. Ly/ap-offer, pay via mobikwik wallet. Tnc"

Recharged mobile number is : [protected]
I request you to apply the same offer as you showed in website.
I have attached screenshots for your reference.
I emailed the same to idea customer care email. But you have not helped me on the same. You can see the screenshots in attachments.
I found other issue also with your mobile website. While recharging we select plan then we select payment method. I tried selecting "net banking". But still it redirecting to pay with paytm.
So please look in to this matter.

I hope you can solve this issue as soon as possible. My contact number is +[protected].
Looking forward to hearing from you

I had requested portability from idea to airtel as in my office i am not getting network and was fed up of customer support responses.
After porting request, i am being harrassed by idea executive by calling numerous of time.
Please port my request and stop harassing people. Within 1 day of time almost 100 calls has been made by idea executive making irrating calls. Every time the people are requesting in various languages of some i am unaware.

Today morning i got a message on my phone number [protected] that my balance of ₹15 was deducted. When tried to log a complaint in idea customer care, the representative named yogita refused to take my complaint and when i asked her to transfer my call to any of her senior, she replied that non of her senior was available and she cannot take my complaint. When i asked her whether her team leader, team head, team supervisor, manager no one was available at 11am during day time in her office, she simply lied that no one was available.
If this is the kind of service idea company provides i would rather port out of the service.
Deduction for no reason and then no registering the complaint. And rude behavior of the representative. Is this your service?

I can't make or receive calls while the phone is in the house. For making calls i have to go out of my premises still no proper network available even out of the premises. I have made couple of complaints through customer care but now, i can't even call customer care to make a complaint. Pls try to resolve my problem asap or else i have to change my service network provider. This is the last time i'm writing for resolution of my problem.

Hi

I have a prepaid number, recharged with 199 plan. But i am facing network issues and internet surfing problem as well. The data says 400mb still left but the speed becomes like worse then 2g.
Some times the network goes completely blank. It's worse to see idea network performing badly. The complaint resolution is worse too.

Fix it idea!! Fix it!!

Regards

Unnecessary amount has been deducted from my idea account from 51998 for a link i have not subscribed for. There is no unsubscribe option in the link also. I just dialled *123# to check my balance and rs.11 was deducted. Idea just deducts money for services we never subscribe for. I thought that idea is a good service provider. Please help.
I don’t want this to happen again.

I have been charged for something i have not subscribed for. I just dialed *123# to check my balance and some amount was deducted. What is the number for checking the balance? I wish to unsubscribe from 51998. Please help immediately.
Why is there no unsubscribe option in the link sent?
My money just gets deducted for no reason. I thought that idea is a good service provider. Pls help