[Resolved]  Idea Cellular — prepaid not activated from 3 days

Address:560054

We recently applied for postpaid to prepaid conversion. Four days after application, postpaid got deactivated and prepaid is not activated. We are able to receive incoming calls only. We couldn't recharge / make any outgoing calls. When i tried reaching to customer care, no one is responding. We i do balance check, it shows 0, but we couldn't recharge, its says recharge failed.
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Nov 20, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Oct 18, 2018
Idea Cellular Customer Care's response
Dear Customer,

Apologies for the inconvenience caused. Kindly share your idea contact number in which the issue is persisting and along with your alternate contact number to assist you further.

Regards,
Prajakta
Complaint comments 

Comments

I got an sms ie:
RC35-25TT+1P/2sec L+N 28 D
And i recharged this but i didn't get that offer.i called customer on this issue but they are saying u have only 1p per second only, but i had a proof of that message and today also i got a same message.please rectify this issue.

Idea Cellular Customer Care's response, Oct 18, 2018
Verified Support
Dear Customer,

Apologies for the inconvenience caused. Kindly share your idea contact number in which the issue is persisting and along with your alternate contact number to assist you further.

Regards,
Prajakta
Don't port on idea Vodafone company, services are worst and no net work, they took150 each from us as prepaid charge, now they are saying it's postpaid.worst network, there staff comes and goes as duty but no responsibility to Clear this issues and looks helpless.
Idea Cellular Customer Care's response, Oct 18, 2018
Verified Support
Dear Customer,

Apologies for the inconvenience caused. Kindly share your idea contact number in which the issue is persisting and along with your alternate contact number to assist you further.

Regards,
Prajakta
No Idea 4g signal bar and occationaly it transmitts internet signal
Idea 4g was working fine up untill 2 months ago
Now the signal is very weak cannot even see a bar lit up for a miniut it goes away
I had to rely on another service provider for internet
is your 4g network going to be any good soon ?
Idea Cellular Customer Care's response, Oct 18, 2018
Verified Support
Dear Customer,

Apologies for the inconvenience caused. Kindly share your idea contact number in which the issue is persisting and along with your alternate contact number to assist you further.

Regards,
Prajakta
Hi sir
I am recharge two times but no balance, from 14 days, iam very harmful, iam a very middle class, , i have urgent call, I don't know more about English, iam very very very pain, please my recharge and complaint receive and agree as early as possible
Jabillisubrahmanyam's reply, Oct 8, 2018
I am very harmful to your response, I have two times recharge on my account, but no balance till today, iam go to grievience cell, human rights commission also, iam very harmful, please do the needful
Jabillisubrahmanyam's reply, Oct 8, 2018
Iam very harmful to you, iam changing my sim
Idea Cellular Customer Care's response, Oct 18, 2018
Verified Support
Dear Customer,

Apologies for the inconvenience caused. Kindly share your idea contact number in which the issue is persisting and along with your alternate contact number to assist you further.

Regards,
Prajakta
The speed is slow.. its like 200-300 kbps. And even if the dongle is connected it does load sites and shows that data is limited or no internet access. It works properly on some days but most of the time its useless. please solve whatever is the problem ASAP.
Idea Cellular Customer Care's response, Oct 18, 2018
Verified Support
Dear Customer,

Apologies for the inconvenience caused. Kindly share your idea contact number in which the issue is persisting and along with your alternate contact number to assist you further.

Regards,
Prajakta

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