[Resolved] Idea Cellular — Pro rata basis 3g over charges

dhir234

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi

Hi i am Dhirendra.my mobile number [protected] have plan of 1299 5 GB data which I was using. 5 GB data was consumed in 9 days so I activated 3 GB data plan now problem started here company claims 5 GB is pro rated so it was for 30 days and in 9 days you can consumed up to 1.4 gb . so they have charged 3600+ for 3.6 GB data though plan is same.earlier call they told to let bill to be generated but after bill generation they are not reversing these charges. If I paid for 5 GB why I will pay 3600 extra for using same amount of data.

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Aug 5, 2021

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 11th Aug 2015, we wish to affirm that your concern has been acknowledged and your complaint for billing has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 12th Aug 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular