Idea Cellular — regarding data charges even after having free data plan | |||
My Idea Mobile No. [protected] My Idea Add-on Mobile no. [protected] For my Add-on mobile no., I had activated a 1-GB data booster pack ( validity 30 days) for Rs 250/- on 30th June 1.30 pm On 6-Jul, since this 1gb plan was active, I changed the mobile iplan from 299 to 199 to reduce the data packs. However the data balance showed as 115 only after this change. So I called up [protected] & spoke to the concerned lady on the status of 1GB booster pack. She informed me that no such plan was active. So I changed the plan to 299 iplan again, since I wanted more data packs. This resulted in 760/- unbilled amount as of now. I spoke to your concerned person again this morning on [protected]. However he could give no details of calculation regarding unbilled amount. Kindly note that data usage was within usage limits and hence no extra charges were applicable or expected. This is for your information. I cannot keep paying IDEA excess amounts for no fault of mine. Pls note that I am now switching over to Vodafone today itself. PS: My bill data 4-Jun had similar problem, but i ignored it since it was the first time of error by Idea. Was this information helpful? | |||
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Idea Cellular customer support has been notified about the posted complaint. | |||
 9 Comments | |||
Comments
Dear Customer,
We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.
Thanks & Regards,
Customer Care, Idea Cellular
We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.
Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,
As per your telecon with our customer service associate on 16th July 2015, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 16th July 2015, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
Pls provide me calculation of pro-rata charges during the first week of Jul (for add-on mobile no. [protected]) & also pro-rata charges for bill dated 4-Jun (for [protected] & [protected]).
Dear Customer,
As per your telecon with our customer service associate on 20th July 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 20th July 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
No... I have not received any resolution. I had asked for the calculation of pro-rata charges. No details were provided over the call.
Not received any resolution yet from IDEA.
Looks like IDEA has closed this complaint. There is no response at all.
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All I am asking is the calculation of pro-rata charges...760/- in 1 hr when plan changed. There was no extra data usage; free data plan was available.