[Resolved]  Idea Cellular — sms news service

Address:

Pune, Maharashtra, 413133

I received an sms from idea regarding some cricket news and immediately received another sms regarding deduction of rs 3 for the same service. On contacting the consumer care of idea, the executive told me that a ussd number has been dialed from my cell to avail the service, but the issue with the statement is that the moment i received the said sms, i was playing a video game on my cell and it is simply impossible that a complicated ussd number could be dialed at that moment. On discussing that issue with the executive, he initially insisted that the ussd number has been dialed from my side and there is no error with their system, later he said he would forward my call to the senior executive, after waiting for 15 mins, i wasn't attended by any so-called senior executive and the call got disconnected automatically. This same scenario happened 4 times till they finally blocked my number and i was no longer able to contact the customer care executives.

This is a cheap trick done by the cellular service providers to earn money, due to the petty nature of the deductions a normal consumer won't pay enough attention to these problems. But on a pan india scale, this can be a huge scam to loot the consumers!!!