Idea Cellular Complaints & Reviews

I am having IDEA mobile Prepaid connection no. [protected] at Jaipur. At present I am operating only on Wifi connection of BSNL at my residence. I am not using any Data of IDEA. My data connection of IDEA mobile always remains off. Still almost every day I am receiving message regarding consuming data worth few paisa without using the same. Statement of Data usage from 13 to 20th of Sept. is showing consumption of 319 kb data.
How the company is charging for Data without using the same?
Please ensure that no such charges are recovered from my balance of TALK TIME.
Sushma Saxena
51/43, Shipra path Mansarovar
Jaipur 302020

Hello i am manjeet chawla from kolhapur maharashtra i am using idea card from last 8 years bt now i am facing problem for calling my mobile number is [protected] i am not able to cal one particular number which is [protected] it is from kalyan maharashtra because of this problem i am facing alott of problems so its a request you to help me out frm al this problems thank you

My number is [protected] I was with Tata Docomo then i have port out with idea and after 2 months i have checked with idea gallery they are saying your number is temporarily blocked and any how i want this number I will complaint to consumer awareness

Dear sir,
i am a idea post paid sim customer provided by my company Ultratech cement LTD, Mumbai, thane, palghar. 421303, i am facing problems in my network all the time. my sim network is fluctuating, no network symbol always for which i am facing problems.
i have contact with cust care many times but problem not solved.
so requesting you to solve the problems in my networks on thinking that i am also adityabirla employees.

my mob no is [protected]
sakti prasad sarangi
Ultratech cement LTD,
Mumbai, thane,
palghar.
421303​

I was using idea post paid connection for few months, 2 months back i ported the sim to vodafone using mnp facility, as the process took time it got ported after 2 days of my billing cycle.

That month end i got a bill from idea 765.90 rs. when i asked for clarification they told i used 2 days of the plan so i have to pay full month amount for it.
This is not fair. i am ready to pay that 2 days sum to them.

Please help me with this situation

My number-[protected]
Joe johnson

Hi,

I want to say that i am connected with idea before 3 months ago but now the kind of services you provided are very poor, now i want to port out from idea. Every time idea charge me 50-100 rs. Extra in my bill payments. After that i am not going to pay my bill due to this extra charges and after 15 days idea apply 50 rs late payment charges and block my calls and internet services. This is totally bs and very ambressing. Why should idea block my services because incorrect charges are apply by idea and why should am suffering from this bs process. I am attaching current bill summary file which contains extra charges. So please if you want your customer link with you in future then please resolve this issue and keep in mind this issue will not come again in future.

Name :- pragnesh rajeshbhai kharva.
Address :- nani kharvawad, baranopura-pardeshi faliya, patthargate, vadodara, gujarat.
Mo. No. :- [protected]
Imei no. :- [protected]
Email id. :- [protected]@ymail.com

My mobile is stolen and my all details are filled.
O, that the mobile is traking by idea celluler, so plz give ack my mobile on my mobile number.

When trying to recharge, when we reach a page for mode and bank deatils, I am using DEBIT CARD +ATM option, then while choosing bank as canara bank, the next page is showing as
Prohibited to view this page '
HTTP 900 - The Page Cannot be Displayed Internal Server Error

So I couldnt recharge for several details. This problem exit only for Debit card+ATM -Canara bank .

Please don't go for it.. if you really don't want to waste your precious time and money. I usually don't recharge Idea number but when I top up it they charge 30-50 rs each time for a service for which I don't have an Idea!!!

Last time they charged 40 rs for a caller tune which I dint choose, I got a ivr call for a caller tune i dint selected any and disconnect the call yet they charged for it. I called customer service and requested to refund the charge.

After so many calls I was able to convince them to refund the charges.

Today I top up again and in a few hours they deduct 20 rs.

I call customer care to know the reason for this transaction. The reason he told is strange.. the charges are for downloading games in non-internet gprs phone.

Now I understand What's an IDEA SIR JI! to cheat people..

I had done recharge on paytm with order no is [protected] on 07:46 pm, Septembar 17 2016 amount got deducted from my bank account but the recharge had not happened till now its showing payment confirmation awaited. Its been more than 20 hours of recharge done.
I need an immediate action regarding this issue.
Even there is no proper customer service for paytm.

Hello sir! My idea mobile number is [protected]. yesterday I got this special offer messages :
"Thank you for calling 121 Today's Best OfferRC60 se Rs51-100 ka TT
RC58-Loc Mob 30p/m 28Day
Rs.199-UNL 2G 28Days
RC18_200 SMS 30Days
RC78-Lcl Mob-30p/m-28D
For more details, Dial *121#"
I recharged with rs 199 to avail unlimited 2G data offer but I got 5000 idea to idea seconds. Please solve the issue ASAP or refund me my money.

Sir
i buy an corporate plan of idea for my computer center of monthly rental of rs 199 which includes free group calling service on group numbers firstly i buy 3 connection then i add on more connection in this group but the 4 number is not group calling free and & get charged from idea i complaint about this to custemer care & requested to repay the amount which is wrongly charged to me since last 4 months but idea doesnt do that & still now i am having charged for the number so pls help me i am helpless cause they they answer me to visit idea office i do this all but my problem is not solved so pls help me for getting wrongly charged & tell me how can i get justice & how can i complaint of idea
i place this complaint on this forum on 29/8/16 but still their is no responce from idea then plsss help me & tell that how can i get justice

Hi idea,

I port my no [protected] And took pot paid connection and got the SMS your no is ready for activation dial 59059 but the network is not there how can I dail no for activation. I have only one no that I have ported to idea. So please resolve the issue.as soon as possible .

Totally unprofessional attitude at idea office (zanjeer wala cross roads indore ).After MNP process completion they demanded me Rs. 100 for balance of Rs. 45 and some other data regarding benefits, but no benifits recieved yet .More details are as follows
employee name -Abhishek
idea office zanjeer wala chauraha indore MP
MNP from docomo to idea ([protected])

Hi,
I am following up this IDEA Refund case from past one year till today no action has taken. I am calling to Idea Broandband customer care every time they raise new ticket no( eg. TCT[protected]) like this after that no update.

Below are the details of the case.

On 27 Sep2015 IDEA executive(Kishore -pune-mobile no: [protected]) has taken the documents and filled application form and cash RS. 2736.00 for the New IDEA Broadband connection - Vishrantawadi - pune area.

IDEA engineer visited my house on 30 Sep and no idea Broadband signals properly they are unable to give the connection.
From that time I am following up with your executive to get the amount back. Till today he did not refund the amount.He is not picking my phone even.

Regards,
Narayana
[protected]

Dear Idea Team,

i would like to inform you that my idea outgoing call service is blocked without informing me. this is really pathetic for me. i have already made payment of previous operator. below is reference.

Vodafone Mobile No : [protected]
Account ID : 67939823
Payment Amount (Rs Ps) : 342.69
Payment Date : [protected]:42:58
Transaction ID : GSBI[protected]
Payment status : SUCCESS

request you to activate my outgoing calls facility. This is really unprofessional behavior from your end.

I purchased a 4G Idea datacard on April 29th from the idea customer care which located in our company campus( i.e. HCL Technologies SEZ, Sholiganallur)

While taking the data card offer was if you paid 3 months bill together you will get 20 GB Data for first 3 months and device free of cost.

As per the offer i paid (950 x 3) Rs 2850 to idea representative and he given me the device. the end of the first month itself i got a message i want to pay due amount. when i call back to customer care they told you want to get back to representative who took the connection. when i asked him, he told me to use connection there is no such issue. by July 18 (after 2 months, 18 days) my connection get disconnected by telling that i want to pay 728Rs.

when i call customer care they are telling that they again repeat the same, get back to representative. by that time the representative in hcl left the campus. i leave the connection as it. i never used( i cant use due to disconnection).

now i am getting message telling that i want to pay 3020 RS. feeling that you are asking the customer to pay without giving services.

As a proof you can check my device usage.

i want a immediate resolution for this issue, i don;t know why a reputed company like you doing this kind of fraud thinks.

Please give a reason for wrong billing, and give me a official details of my data usage.

Idea connection Number:[protected]

my contact no.:+91 [protected]

Yesterday i did two 50rs from my idea cellular app for which i didn't recieve the balance and yet the money was deducted from my bank acount. So i would like to have a refund or a balance of 100rs on my idea no. I dont have any details regarding the first recharge except the msg from bank about the amount debit but when the second recharge also didn't happen i took a screenshot of transaction id which is GHMP[protected] dated 15th Sept 2016. I would also like to direct your attention to my other troubles that idea has caused me which are from the past 7-8 months my 3g is not working i have called the company executive 3 times and even went to the idea office twice near my house at 1-2, jai jawan colony, tonk road, jaipur but they were unable to solve my problem and said that i would receive a call from the company in two days who will be able to solve my problem but still i haven't received any such call and it was around 2 months ago. My 3 recharge of 249rs for 1gb net pack had gone totally a waste in these last 7 months as instead of 3g speed they gave 2g and 2g speed is like making a fool out of the customer as the net hardly works in 2g. Another issue is that my number is not registered under my name even though i did provided all my documents needed while purchasing the sim but i don't know how the name on which my sim is registered is wrong, this totally absurd and ridiculous as it shows the company does not verify the name written on the ID and the form while uploading the user data, so when i asked the executive at the office to change the details as i was providing the details again on the spot she said that it would take atleast 10-15 days to make that change and in this transitional period the sim wont be working which is unacceptable to me because why should i be paying for the company's mistake. Also i have activated DND on my number but still i have to listen to those annoying ads before every call that i make everyday and still recieve msgs from the company, i dont understand what is the purpose of activating DND if i still have to hear those ads. Please review my problem and resolve as soon as possible as now i'm fed up of this connection and especially the services that idea has provided me.
My name is Laqshya D Law, mobile no [protected] and email address [protected]@gmail.com and i am a permanent resident of jaipur, rajasthan

I have paid bill of my previous operator airtel on 12th sept, and sended payment receipts to idea([protected]@idea.adityabirla.com) on 12 september, and idea acknowledge that i have done payment for airtel bills, and they have received the payment bill details, and they forwarded to concern department on 13 sept, but still they barred ouygoing calls of [protected], on 15th sept 2016, worst guys, and i called 198 customer care
5 to 6 times they did not given any resolution even they are not ready to accept that they have got bill receipts from me worst guys, they are telling lie
wasted my 2 hours with idea customer care but with no solution
they told they cant rectify issue visit idea show room, i visited in marunji,
idea showroom, they told it will take 2 days to resolve issue, But i sended bill payment details on 12 sept, so 2 days alrready over that is 14 sept, so its better to close idea connection worst service, can anyone suggest, i will move to consumer court for this worst services.
please find email of idea confirmationBill payment for Airtel for [protected], [protected]
Inbox
x

[protected]@idea.adityabirla.com
Sep 13 (3 days ago)

to me
Dear Customer,

Greetings for the day!

This is with reference to your email regarding services.

We would like to inform you that services of your Idea connections [protected] and [protected] are active as on date.

We have forwarded details of outstanding clearance receipt of previous operator to our concern department.

Further, we request you to write us back if you face any issue regarding the same in future so that we can assist you.

Since you are our valuable customer we recommend you to enjoy our special dedicated helpline without IVR on 12345 for any of your concerns. The agent assistance on this helpline will give prompt service 24x7. Thank you for writing to us.

Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com

You can also check your account details by creating your account on our website www.ideacellular.com; if you are a corporate customer registration can be done by the authorized signatory of the account.

Moreover, you can also download My Idea App from your smartphone for easy access to your Idea account.

Thanks & Regards,

Anil Patil
Customer Service Team
IDEA Cellular Limited

Sir,
Please block this mobile number [protected] as it is lost by me yesterday i.e. 15.09.2016 before it can be used by someone else. I was using this number from last one year and six months approximately.

I make an FIR too and I want the same number for future calling also.

Regards,
Prashant Kumar Verma
CK 63/40 Chhoti Piyari
Varanasi, 221001
[protected]