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Idea Cellular

[Resolved]  Idea Cellular — transaction failed amount deducted from bank

Address:444203

Following to consecutive transactions from idea mobile app failed after entering netbank payment.
Unfortunately amount deducted message received from hdfc but no message from idea and app displayed error.

For mobile number [protected]

13/05/19
Qhdf[protected]/idea
[protected]
Rs. 399.

13/05/19
Qhdf[protected]/idea
[protected]
Rs. 399
Please do the needful help.
Thanks
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Jul 1, 2019
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
May 25, 2019
Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, you've confirmed that your concern with regards to recharge has been resolved. Also, the mentioned amount has been reversed.

Regards,
Lakshmi
Complaint comments 
6 Comments

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Comments

My sim is contnously ging switch off as it is placed in my phone
Reply
Idea Cellular Customer Care's response, May 17, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
Hi
I have changed my idea sim from 3g to 4g, all features has been activated except sms service

It has been already more than 24 hours.. please resolve the issue

I have lot of work on messages
Reply
Idea Cellular Customer Care's response, May 17, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
Dear Sir,

Please stop regarding Flat/Plot etc. all message.
Reply
Idea Cellular Customer Care's response, May 17, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
My sim not working solve it
Reply
Idea Cellular Customer Care's response, May 17, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
I have a number [protected] it was gone out of network without any type of information . idea is a reputed company this type of silly mistake not acceptable for your brand

i need a help for reactivate my number at any cost

please do something needful ASAP

THANKS AND REGARDS
Reply
bhes's reply, May 10, 2019
you duffer can you track my calling number or not
Idea Cellular Customer Care's response, May 25, 2019
Verified Support
Dear Customer,

We tried reaching out to you in different time slots, seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist.

Regards,
Lakshmi
My phone no shows No service. i tried restarting the phone.manually serching network. And re inserting the sim card. But the issue is still not resolved.
Reply
Idea Cellular Customer Care's response, May 17, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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