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Idea Cellular

Idea Cellular — Unfair bill charges

Address:Pune, Maharashtra

This is regarding my cell number [protected] in which Company billed charges of Charges on Data Pack Pro-ration # - 352.880 which is totally unfair. In last month i changed my plan. Previous plan had internet pack of 99 rs 2G unlimited and now plan changes with MH Privileged plan 375 which on last month company add 352 rs Pro-ration changes which is not acceptable. Company never said this type of changes will be applicable if plan change. If issue not resolve will defiantly move to Dot for complain this issue.
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Comments

Dear Customer,

We regret the trouble with your Idea mobile bill. Please allow us some time to check and revert with an update. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

As per your telecon with our customer service associate on 05th Aug 2015, we have thoroughly checked Idea account details and it is found that the charges levied in your bill are correct as per GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Idea,

You mean for old plan which having 99 Rs with 2Gbps and new Plan with 375 and after paying both amount i also need to pay Rs.- 352.880 for Data charge..what's rubbish thing...Idea it's not way to earn money and making profitable company...shame on this...

Your concern authorized person had changed plan without any information...

Reply
Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for billing has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

We have thoroughly checked Idea account details and it is found that the charges levied in your bill towards GPRS are correct as per plan assigned. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

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