Idea Cellular — Unnecessary internet charges

Address:

Jalandhar, Punjab

SIr/Madam I am user of idea connection since 2000 with mobile number [protected] along with one more add on connection with this. it is a corporate plan number. Since the day of connection the bill of this number has never been more than ₹ 700. also there is 1GB netpack service taken by paying ₹ 99. last month the message flashed that we have been charged ₹ 3000 for overuse of net which made us shocked and conscious both. since then on August 1, 2015 net on this number was used very carefully to check not to face same problem again and its just on 7th august 2015 we received the message that net is again over used. Kindly note certain points sir/mam 1. I am corporate employee and have my additional official number which is used 90 percent of time and idea is connection is used only for personal purpose. 2. Also being a banker and holding a position where i hadly get a chance to look for any social networking site in wee hours. 3. I can imagine that last month in July 2015 there might have been over use (i can only persume not possible) being a service class how could we repeat same thing just in a weeks time. Its surely a system generated error and in this concern me and wife have been contacting all idea help centres available in jalandhar and also the customer care number but instead of hearing us patiently and filing our request we are just again and again convinced that we have been using net thats vy charged. but i can assure atleast for this number that net usage is near to nil and 1GB pack is enough for such consumer. Issue here is not to reimburse charges but making a customer fool because of technology error.