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Idea Cellular

[Resolved]  Idea — Unauthorised Balance deduction

Address:Pauri Garhwal, Uttarakhand

My idea mobile no. is [protected] . I received message about 1:00 pm on 18/08/2015, in my inbox from idea. Recharge with 75 to get 300 minute with 28 days validation AND I had recharged with 75, at 8:40 pm on same day. But I got only 14 days validity so I had complain to customer care on 29/08/15 for expanding my minute balance validity. But on 01/09/15 at 12:00 (am) my remaining minute balance deducted considering out of validity. So now I have right to complain against idea for validating my account by providing my balance with appropriate validity.
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Complaint marked as Resolved 
First of all I want to say thanks a lot for your positive effort for me . After complain I received a call about in four hours, from +919763100136 in this talk they were assuring me for resolution of my complain . After that today I received a call from +919855412741 for confirmation of my resolution . THANK'S .
Idea Cellular customer support has been notified about the posted complaint.
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Comments

Dear Customer,

We regret the inconvenience. Your contact details are with us and we will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

As per your telecon with our customer service associate on 01st Sep 2015, we wish to affirm that your concern has been acknowledged and your complaint for recharge has been already initiated by us; under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
I want to say thanks because now i 'm happy to get my all benefits according to my rights.
Reply
Dear Customer,

We wish to inform you that your complaint for recharge has been resolved and amount of the recharge has been updated for your account. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

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