IDFC Bank Complaints & Reviews

I was late for paying my emi this month. The agent contacted me i told them i will pay my emi in next 2 days they made me feel like i have no right to live or to buy something. I also told them they can charge me whatever interest they want but they spoke ruthlessly. If something happens to me i will solely blame this agent. I have call recording with me. I will soon file a complaint against that agent and bank in police station.

IDFC FIRST BANK FRAUD OR TECHNICAL GLITCH

This is either pure fraud or a technical glitch from IDFC First Bank but be it any of that and the victim here is the customer RaviKiran Halappa Naik who has 3 EMIs with IDFC Bank First through TRIP MONEY
listed on MAKEMYTRIP. Now please go through the whole explanation for what happened…
MY EMI DETAILS: -
Loan No. Total EMI Amount EMI Tenure Period
45488113 6823 1202 6months 02Aug21 to 02Jan22
49827145 5865 2004 3months 02Oct21 to 02Dec21
49827506 14360 2516 6months 02Oct21 to 02Mar22

Above All the 3 EMIs have been paid or AUTO DEBITED as one(1) combined EMI of value Rs.5722 as you can see in the attached 05Oct2021’s bank statement of the above customer RaviKiran Halappa Naik.


But before that On 02Oct2021 the three EMIs were supposed to be AUTO DEBITED as three separate individual EMIs but the AUTO DEBIT happened of Rs.5722 which is a combined value of all the 3 EMIs and was never informed to the customer that the EMIs will be debited as one combined EMI that means 3 EMIs combined into 1 EMI.
Now what happened as you are able to see in the attached 02Oct2021’s bank statement of the
above customer RaviKiran Halappa Naik.

The Combined Value of all the EMIs is Rs.5722 but EMIs were supposed to be AUTO DEBITED as one separate individual EMI since your IDFC Executives say the same so due to this I got fined Rs.295 on 02Oct2021 and even though value of all the three EMIs were combined as one EMI of value Rs.5722, I have been charged Rs.472 as NACH BOUNCE CHARGE for 3 times (472*3=Rs1416) on 12Oct2021 as you can see in the attached 12Oct2021’s bank statement of the above customer RaviKiran Halappa Naik.

Now Let Us Do Some Math’s: -
Rs.5722(3EMIsCombinedIn1EMI) – Rs4923.36(Available Amount) = Rs.798.64 Less Amount.
However EMIs were supposed to be AUTO DEBITTED as one separate individual EMI.
So combining the value of any 2 EMIs considering only Rs.4923.36 is available comes to be: -
1st Situation:- Rs.1202+Rs.2004= Rs.3206
2nd Situation:- Rs.2004+Rs2516= Rs4520
3rd Situation:- Rs2516+1202=Rs.3718
So according to the Permutation and Combination had the EMIs were AUTO DEBITED as 1 separate individual EMI the
2 EMIs would have been paid. Hence only 1 NACH BOUNCE of Rs. 472 is eligible and I request you to
refund Rs.944 (Rs472*2) + Rs.295 = Rs1239. As soon as possible and call me for why such miscommunication exists in the organization among the executives itself and between executives and the customers.
Hoping for the favorable action at the earliest please.
Regards
RaviKiran Naik
[protected]@gmail.com
[protected]

Everyday am getting 2 calls from IDFC but no one will talk after receiving call

Not proper Customer services, they just give services to there relative and friends only, as i go to my near by branch the employee was solving friend problem aa i had come first then too infront of me that employee was solving her friend problem not mine, then i make appeal on it she was saying her problem is little bit wait for while let me complete her then i will solve your... is this the way to services customer and i must say to all customers for this bank pls dont open account in this bank either your friend or family is not working bcz they will solve problem only for friends and family not rather customer

Dear IDFC,

My friend was died on 28-apr-2021, but he needs to clear flipkart pay later bill. Here I am attaching his death certificate. Kindly clear his flipkart pay later bill.

His mobile no : [protected]
Name : Bharath Segu

Thanks and Regards,
Jagadeesh

I was issued 5000 as credit by idfc bank in flipkart pay later.
i ordered a product of approximately 3000 from that credit and later on i requested to return that item but in response they blocked my account.
how can i pay for loan which i did not used.
now my credit score is keep decresing as it been 2 month since my request is not resolved.
its very disturbing that bank lay that loan amount on customer in the place of company (flipkart) as this mistake was of flipkart

I have taken an EMI plan a couple of years ago and it has been closed. Nowadays frequent and recurring phone calls are received from IDFC for different purposes. I have answered, rejected and blocked many numbers but am still receiving multiple calls and testing my patience everyday.

Please find the below details in your database and remove my mobile number to avoid the nonsense calls.

Name: Venkat Jagan
pin: 500090
mobile: 998xxxx329

Dear Sir,
Your person constantly approached us to pay the EMI, we tried to deposit said EMI amount online but showed the account is closed.
After frequent call from your phone no [protected], we paid via phonepe
for the amount of Rs 8950. The details are attached for your kind reference.

But now another lady is approaching us from [protected] for the payment and saying that the paid amount is not concern for her and saying that the number is not for IDFC.

Kindly look into this matter and guide us

With Regards
Nagarajan P. Achari

Pls send reply on email id : [protected]@gmail.com

I use paylater service I have a due amount against me but I have no acces yo my flipkart id so how can I pay my due bill please help me out from this ###.

I took Flipkart pay later loan of 500 and paid it on 5th august,
but the loan 45798613 still showing active in my latest cibil report[protected]
plz close this and send NOC

All screenshots are attached below

IDFC has provided Rs.1, 500 as my paylater monthly credit, after few months later when i checked my Cibil score, i was shocked to fine that IDFC had late payments( Rs.508 for Dec'2020) and i lost 100+ points from my cibil score due to this false reporting. Me and flipkart have my payment history which shows all the payments were on time. I have noticed a foul play here and would like to take this as high as possible, if we just think about the masses of the people involved in flipkart paylater, we can guess what big a scam this is. I would like to have a resolution on this as soon as possible.

Can anyone please tell me how to approach RBI or other institutions governing malpractices in Banking sector in india?

Hi,
I've had taken an electronic device on loan and this month I was supposed to get EMI. I'd maintained my balance on the 1st oct so that the emi is cut on the 2nd. Though it didn't. After 2/3 days I called up the customer care to ask what the problem was and they said me that my EMI was bounced and the second date would be 5th oct for EMI with charge of rs. 400-500 something between as bounce charge. Why am I supposed to pay the charges if I made sure that the balance is maintained a day prior. Ok I forgot it. The second turn was on 5th and still it didn't cut and the status again showed up as bounced. Is this funny? I'm already going through alot of depression in my house and this thing is stressing me more? Apart from that I made many calls to ask what the problem is and I started receiving many calls from hell lot of numbers stating that they are calling from IDFC COLLECTION TEAM! They started bombarding me for the bounced loan. One gives me a solution, one answers my question and few minutes later the second person calls me and asks me about the same.

An person said me after alot of argument and discussion about my emi and balance maintained after I explained her whole thing .. she gave me a good solution that I maintain the balance 2days prior for safer side and this time no charges will be taken as an exception. Ok agreed to her and I was satisfied by the solution. But 1hour later again I got one call and the person says the half amount of the charges will be taken. Like seriously? This is the worst experience ever I could tell you.
Yesterday, I received one more call when I was traveling and in stress I was saved from an accident just because of my friend. If the person was not present there with me than literally anything could have happened with me. I continuosly said the person that I've already spoken to many staff of the bank about it now what's up more? And I'm traveling so cannot speak with you at the moment. The person still didn't mind whatever I said and asked me to do the payment continuosly. He still kept ignoring whatever I said him so I had to abort the call. Later, the same person (a guy) texted me on whatsapp. His name is prince. I asked him that if they guys are allowed to text personally to the customers so he said that yes if customers don't answer the call. I mean I'm pretty sure they're not allowed to do so.

Today again from morning 7am I'm getting calls and trust me I've received 7+ calls till now ie. 3pm. So irritating. I'm sick and have to consult a doctor I could show my medical certificates if needed.
The last call I picked up somewhere around 2:30pm and I was in full intention to screw this person... I said him that I'm fed up of your calls and I've already spoken to the team. He literally started scolding me and giving back answers. I said which bank is opened on sunday how could you call me up. He says we have full authority and RBI has given us this rights. I mean how do these guys have rights to personally text me on WhatsApp and call and threaten me. Is this rule by RBI? Really.
I've one of my relatives working in RBI. and he doesn't seem to inform me something like this and agree to it.

Please take actions against this and revert me about this. A kind request. I'll provide you the numbers of the people who contacted me:

+[protected]prince- the one who WhatsApp messaged me)
‪+[protected]‬ (the one who gave me RBI rule jazz and threaten me by scolding on call)
[protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], etc.

Please confirm if these numbers are verified by the bank and are genuine. I'm looking for quick and genuine revert on this case.

Idfc first bank customer care representatives are repeatedly calling me on both of my numbers repititive from different locations and from different numbers since at least few months now .

Even on weekend they are disturbing with 4-5 calls on those days as well . During weekdays as well while working they make calls even though I made it abundantly clear that I donot wish to receive these calls which border on Harrasement . I’m now currently very worried, depressed as I get my office calls as well via landline numbers and have to support different teams on mobile .

They call me from their mumbai office, hyderabad office, bangalore office . And each of these offices seems to have multiple landline numbers and each time I answer its a different representative or ivrs call . Please take this complaint and acknowlede it . I see there must be several other consumers who must be feeling the same pain . The IDFC bank cannot take this matter lightly and they cant keep the charade of Harassing people in the name unwanted customer service for which we are not intersted in .

Sir,
I am using fast tag of IDFC FIRST BANK for my vehicle KL 04 AQ 9888. My fast tag account user got expired, Now I want to update the account with my RC book, Since it was issued at the time of booking vehicle and is not linked to vehicle number, only the Chassis number is linked, but message appears as user got expired . My ID is 2871873.

Salabh A N

I want to know that I am very hurt by your behavior.
And I'm very angry with you for the stench after work.
I will try so that no one will ever join the IDFC LOAN.
The people of the worst service are the 3rd class.
I will complain to RBI after that by adding all the evidence from your bank along with your bank staff.
I want to know more. I have had a problem with abuse.
That fake officer Swaroop Satyadarshee...

My name is Ravikumar I am from Miryalaguda, Telangana my cibil score was too low I don’t know how it’s happened once I checked my cibil report there is showing I take consumer loan in idfc first bank in Hyderabad, Vanasthalipuram but I didn’t take that loan there is used my PAN number BAOPN2543Q. I lost 2 jobs depending on my cibil score because of this fraud. Please resolve this problem

₹59 has been deducted from Amazon Pay Later and never reflected back to the account.
On 03/10/2021 they deducted the amount without my permission and i don't have any transaction or late fees.This is a serious issue by amzon and idfc bank as third party.
This is a fraud or scam by amazon and idfc bank

Contact me asap about the resolution on [protected]@gmail.com

Hi

I am Anupam Nandi, My loan account number is 35403925 . loan emi date was 2nd oct where my account is funded no amount has been deducted. IDFC bank take the bounce charge from me . then 5th oct morning I got a call for IDFC bank person contact number is [protected] . he share me the upi id for fast-track payment Upi Id is : 35403925.[protected]@idfcfirstbank

I paid INR 14740 via google pay and share him the screenshot he confirms that payment done amount has been updated.

but in the evening again INR 14740 amount has been deducted automatically from my ICICI bank account .

I am trying to reach customerservice they are not giving any respond, the guy who called me I called him he does not know anything .

i am attaching the screen shot of the payment . please return back my one emi amount asap, kindly settle down asap .

MY CONTACT NUMBER : [protected] / [protected]

Hi my id C[protected] is blocked for what reason ? I have active loans which iam paying emi on time without a single bounce my card had a active limit please check and reactivate

Hey,
my loan no is 42666392, when i started thet loan the IDFC agent was there he said you'll get the cashbook of somewhere[protected] rupees after your 3rd EMI now its 5th EMI has gone successfully but not got my cashback amount yet, raised request almost 4-5 times but not got any revert, gone to the my nearest bank also (Uttam Nagar. Delhi) they're really unsupportive and rude as well.
pls look at concern

warm regards
Nirmala Kishan (Loan Holder)