IDFC Bank Complaints & Reviews

Dear Sir/Madam,
IDFC complaint case no. [protected].

I have purchased an AC, There was an offer that One of the EMI will be refunded with that item, I was re-confirmation with the shop owner and your representative, They assure that the above-mentioned offer.

But now, it is about to complete my EMI on 2nd December, but not yet gotten the refund. I contacted customer service last October, he promise the EMI was supposed to refund this month. But it was not happened as per the commitment.

Now, they closed my complained and asked me to write the story at [protected]@idfcbank.com But they didn't reply,

Disabled complaint option from my mobile app, and Didn't respond to call.

Please solve the issue, I don't believe IDFC anymore.

Thank you

My complaint you bank telecaller calling from me..that telecaller over talk me..iam so angre..that telecaller poor words to talk..that telecaller num[protected]its that telecaller num...over all bank is Nick..and telecaller is very waste...

I am daily receiving pre-approved loan offers call/sms, I already told that if I required then I'll contact you.
But now I am receiving audio calls.
I raised DNC request using [protected], but still I am receiving calls/sms.

Kindly stop these SMS/Calls please.

Hi sir in cibil score Tha loan status shows Settled so plz change it into closed bcoz I paid all the dues

My IDFC Fastag has a balance of Rs 6250 as of date and NCPI status says active but when I pass through toll plaza at Badarpur, every time the scanner says tag blacklisted.

Dear Sir / Madam.
My Name is UMA MAHESWARI G. loan Number: 37822879. My registered mobile number is [protected] Date of birth :[protected]. My Two Wheeler EMI Due is 2nd of every month. I had sufficient amount in my account from 2nd November 2021 12.15 AM TO 6th November 2021. Because its auto generate i got bounce charges from idfc- Rs. 472 and from my saving account side Rs. 590/-

6th of November i received a sms (copy...

My vehicle with registration number UP61AF9669 have been dobule charged on 6/11/2031 with fastag account as well as mmanually bearing ticket number 25517 issued by kaithi toll plaza NH31.

Hello,

I have made a payment of rs10930 on 2nd September 2021 at 9.52am for amy Amazon pay later account. But, even after repeated calls and emails there is no response from IDFC customer service, moreover I am continuously being harrassed by the collection agents leading to a situation I have stopped receiving their calls. I have complain to Amazon as well and as per them it was a successful transaction and there is no response from IDFC.

Here are the few screenshot of my mails that I have sending to you and everytime what I recieve is a wait time of 7 days and the request is closed without any info. I have called and spoke to a lot of agents and asked them to send me in written that the money isn't recieved with IDFC with my bank HDFC asked for so that they can dispute the payment to IDFC and I am still awaiting. Everytime I call I am promised a call back and I have never recieved any yet.

I hope that this mail reaches the right person who actually wishes to help customers and either get me my money back or get that updated. Moreover continously trying to debit my account has resulted to charges on my account of more tha 1400 rs. But what bothers me more is the kind of customer service a bank like this provides who claims to say customer first.

Just hope for a better response this time or else I will have to seek some other door for help.

I bought a new fastag online in which I was allotted a IDFC first bank fastag. I paid rs.625/- initially, but I dint receive my fastag. I again recharged it for 500/- as they said it was blacklisted. But to my surprise, I neither received a fastag, nor a response from customer care service. I went through a lot of distress while driving and I had to buy a new fastag from a different agency. When I tried asking for refund through customer service helpline number, the reply was not proper. The customer redressal scheme is not proper in IDFC bank, hence I request you to escalate the issue and provide me with a contact person/mail-Id/escalation point at the earliest. Also kindly cancel my fastag and provide a refund.

Details:
Name: P Roop Sai Varma
Personal Loan Id: 34403436
Flipkart Pay Later sponsored by IDFC First Bank
Amount: 508/-
Actual Payment date: 9th Dec, 2020
Updated Payment date in CIBIL Report: Oct, 2021

I am a Holder of Flipkart pay Later A/c sponsored by IDFC First Bank with Personal Loan A/c no. 34403436. I have made a purchase using the credit facility in Dec' 2020 and made the payment by Due date. Recently when i viewed my credit report i noticed that an amount of Rs. 508/- has been shown as default . So, i raised a dispute in consumer complaints forum with grievance number 3026385 dt. 13th Oct, 2021 for correction in records. The payment has been Acknowledged by the Bank and they updated the records closing the overdue amount of Rs. 508/- However they entered the payment date as Oct, 2021 instead of the actual payment date 9th Dec, 2021 as a result it is showing a default for a period of 4 months seriously impacting my credit score.

In this regard, i would like to bring to your notice that the
Actual payment date; 9th Dec, 2020
Updated payment date as per CIBIL Reports: Oct, 2021

So, i request you to settle the dispute at the earliest... or else i shall exercise my right to approach Banking Ombudsman to get my Issue Resolved.

I paid my credit card bill of hdfc using balance transfer option in IDFC CREDIT CARD on 26 th October 2021. It was suppose to be credited within 48 hours
However amount was not credited till last day of payment (November 3rd, 2021).

I opted this option as I was getting 10x rewards benefit. But it seems to be wrong decision
I called IDFC and requested to either credit the amount within due date or reverse the transaction. Initially they assured me that amount will be paid within due date .
However on last day I was updated it may take 4_5 days to reflect in Hdfc credit card .
They denied my request of transaction reversal.
Its is really inconvenient
I had to pay again the amount to avoid late payment transaction.
IDFC customer care is really poor. Full of false promises. Not even listening to customer

Sir maine IDFC BANK MAIN ACCOUNT OPEN KIYA HU LEKIN MERE
ACCOUNT MAIN Rs 35000 KA HOLD KIYA GAYA HAI JO MINISTRY OF
HOME AFFAIRS TILANGANA dwara kiya gaya hai. Maine bank manager se
bhi bat kiya lekin wo koi reason ya help nahi kiye. Uske bad maine cyber station
gaya lekin waha bhi koi help nahi kiya gaya. Please help me sir mera account
me rs.35000 ka hold kisliye kiya gaya hai aur wo hold amount withdraw...

Flipkart blocked my account 2 years back and i tried contacting flipkart to unblock my account for which i didn't receive proper response from them.
I didn't had any pending payments in flipkart pay later so i thought the pay later option and loan account from IDFC bank might have closed. But IDFC First bank are charging me interest from 2 years and now the loan amount is around Rs.13500 which is also reflecting in my Cibil Report and also they have also wrote "written off". My credit score has been reduced from 760 points to 600 points from which i'm not able to take any loans from any of the banks.

IDFC First Bank has not sent me a single mail or message about the loan amount, directly they have updated pending loan amount in the Cibil Report.

Now IDFC First Bank is saying we are unable to close your loan account. You need to contact Flipkart itself to close the loan account.
How can the loan issued bank can't close the loan account?

Name: Sanjay
Ph no: [protected]
Mail: [protected]@gmail.com

I am on maternity leave from last 6 months. So i didn't received salary from past 6 months. Even though i am paying emi Rs. 20000 regularly on loan id 33844545. After delivery i went my husband's home. We locked our rented house in Hyderabad and went AP. Now the problem is ... i missed one month emi. From 5th onwards Idfc employees are calling me daily like hell. They tortured me to pay at any cost. I explained each and every thing i said above to the manager and others. But that said that they have target.. And the bloody manager threating me that he will increase my intrest rate my 3%. I should pay at any cost. They call from many numbers 30 to 40 times a day. As i have to manage a new born baby and my health also not well... I am unable to pick the calls. But i answered some times and conveyed the status every time. Due to financial problem i am unable to arrange this one month emi. Even though i was not there in my house They went to my house in village and created drama before our house every one watching... . They did this for missing only one month emi.. I already told them that i will pay 2 emi at a time.. But they haven't listened. They shouted on our parents and siblings like anything. The main person is Hyderabad collection manager SRUKANTH PRASAD(SHAMSHU M) [protected]. I dont know wether it is real name or not. He is Very rude and he threating his executive to sit at our home and collect the payment. I dont know wether IDFC terms are like this or that manager was like this. My last one year emi are very clear. For one emi they should not be dealing like this.. That too to a women in maternity leave. I am going to take this issue further. I took loan form others banks previously like hdfc axis. No one ill treated like IDFC. i don't recommend loan from IDFC bank

Idfc first fast tag user id shows as expired, tag is working. I am not able to check my transactions

Hi,

I don't know how you got my contact details, but calling me every now and then for days, to take personal loan is harassment. I have rejected everytime that I don't want it, still it has not stopped. I told one executive that I don't need a loan, he asked me 'May I know why you are rejecting such a good offer?' Stupidity at its peak!

Kindly remove my details from your database. This harassment has spoilt...

I was late for paying my emi this month. The agent contacted me i told them i will pay my emi in next 2 days they made me feel like i have no right to live or to buy something. I also told them they can charge me whatever interest they want but they spoke ruthlessly. If something happens to me i will solely blame this agent. I have call recording with me. I will soon file a complaint against that agent and bank in police station.

IDFC FIRST BANK FRAUD OR TECHNICAL GLITCH

This is either pure fraud or a technical glitch from IDFC First Bank but be it any of that and the victim here is the customer RaviKiran Halappa Naik who has 3 EMIs with IDFC Bank First through TRIP MONEY
listed on MAKEMYTRIP. Now please go through the whole explanation for what happened…
MY EMI DETAILS: -
Loan No. Total EMI Amount EMI Tenure Period
45488113 6823 1202 6months 02Aug21 to 02Jan22
49827145 5865 2004 3months 02Oct21 to 02Dec21
49827506 14360 2516 6months 02Oct21 to 02Mar22

Above All the 3 EMIs have been paid or AUTO DEBITED as one(1) combined EMI of value Rs.5722 as you can see in the attached 05Oct2021’s bank statement of the above customer RaviKiran Halappa Naik.


But before that On 02Oct2021 the three EMIs were supposed to be AUTO DEBITED as three separate individual EMIs but the AUTO DEBIT happened of Rs.5722 which is a combined value of all the 3 EMIs and was never informed to the customer that the EMIs will be debited as one combined EMI that means 3 EMIs combined into 1 EMI.
Now what happened as you are able to see in the attached 02Oct2021’s bank statement of the
above customer RaviKiran Halappa Naik.

The Combined Value of all the EMIs is Rs.5722 but EMIs were supposed to be AUTO DEBITED as one separate individual EMI since your IDFC Executives say the same so due to this I got fined Rs.295 on 02Oct2021 and even though value of all the three EMIs were combined as one EMI of value Rs.5722, I have been charged Rs.472 as NACH BOUNCE CHARGE for 3 times (472*3=Rs1416) on 12Oct2021 as you can see in the attached 12Oct2021’s bank statement of the above customer RaviKiran Halappa Naik.

Now Let Us Do Some Math’s: -
Rs.5722(3EMIsCombinedIn1EMI) – Rs4923.36(Available Amount) = Rs.798.64 Less Amount.
However EMIs were supposed to be AUTO DEBITTED as one separate individual EMI.
So combining the value of any 2 EMIs considering only Rs.4923.36 is available comes to be: -
1st Situation:- Rs.1202+Rs.2004= Rs.3206
2nd Situation:- Rs.2004+Rs2516= Rs4520
3rd Situation:- Rs2516+1202=Rs.3718
So according to the Permutation and Combination had the EMIs were AUTO DEBITED as 1 separate individual EMI the
2 EMIs would have been paid. Hence only 1 NACH BOUNCE of Rs. 472 is eligible and I request you to
refund Rs.944 (Rs472*2) + Rs.295 = Rs1239. As soon as possible and call me for why such miscommunication exists in the organization among the executives itself and between executives and the customers.
Hoping for the favorable action at the earliest please.
Regards
RaviKiran Naik
[protected]@gmail.com
[protected]

Everyday am getting 2 calls from IDFC but no one will talk after receiving call

Not proper Customer services, they just give services to there relative and friends only, as i go to my near by branch the employee was solving friend problem aa i had come first then too infront of me that employee was solving her friend problem not mine, then i make appeal on it she was saying her problem is little bit wait for while let me complete her then i will solve your... is this the way to services customer and i must say to all customers for this bank pls dont open account in this bank either your friend or family is not working bcz they will solve problem only for friends and family not rather customer