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Independent TV Complaints & Reviews

1

Updated: Jul 17, 2023

Complaints 1024

Resolved

130

Unresolved

894

So far, so good. Independent TV is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Independent TV will keep up the work and continue to help more customers with their concerns even better 🤝

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Independent TV reviews & complaints page 41

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Address: Mumbai City, Maharashtra, 400088

Hello All,

This is regard to the poorest or worst than worst service from independent tv.

I have booked the device in the month of March 2018 got it in the month of November 2018.For a month or it worked fine later I started getting 404 error.
I have complaint about it many times but problem remained same.
In January 2019 it stopped working completely.

I have been complaining n number of times but no result.
Even I sent an email to the nodal officer but they are also good for nothing.

For other providers we say good service or bad service but for so called independent tv its no service at all.

Please don't waste your money.

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Address: 560015

Channel not coming in my dish connection i have paid the amount full for 1 year but channel are stopped from 31 march 2019 and no body is attending the complaint the dth box no of mine is s/ n no [protected] ca i'd 04279405 please make it serviceable so i can enjoy all the channels what u have said at the time of purchasing the dth please reconcile it and do the needful on urgent basis

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K

Kiran Chande

from Sirur, Maharashtra

Apr 3, 2019

Ii have booked my connection on 28 12 2018 and after not recieving connection i have applied for refund as directed by customer care but still one month gone i have not recieved my refund

D

Divyesh Limbad

from Mumbai, Maharashtra

Apr 3, 2019

Dear Sir,
Before purchase this dish TV thay told never stop any channel without inform and any condition. But after 2 month they stop Hollywood channel and than call to customer care they told me channel stop due to some issue ...
No any one answer my questions please look my complaint.

independent set box - Comment #3396021 - Image #0

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Address: bangalore, 560013

My registered mobile no :[protected], and sub id: [protected], i have paid for all channel for one year, but now they stooped all hd and other channels. They independent customer care service provider telling as per the trai govt regulation stopped channels. If want regulise more payment made again '
Iam send mail to customer care service is legal action to independent tv
So that i requested that, trai must direct to independent tv to regulise without any extra charges for one year. Thanku

+1 photos

Apr 02, 2019

Updated by shivravi TRAI TAKE NECESSARY STEP TO DIRECT INDEPENDENT TV DTH SERVICE PROVIDER,
TO REGULUS ALL CHANNELS

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Address: 560058

Hi this is deep n [protected] iam useing above mention tv last thursdat onwords without knowing the are stop tamil chaneles i called we are not done this is done by tri. 24hr we will change it still now the are not change every day the are telling waiti 24hr its per paid system i paid for one year now the are doing like this even i send a mail to tham many time no use i called no use so pls help me out ok thank u

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R

Rajgonda patil

from Virarajendrapet, Karnataka

Apr 3, 2019

My name is rajgonda m patil at post jugul, taluka athani dist belgaum, karnataka my account number is [protected], bank name, syndicate bank, jugul, ifsc code is SYNB000521, my phone is [protected], idont know customer I'd, I hope you will do the needful

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Address: Mohali, Punjab, 140301

Dear sir / ma'am,

I have paid the subscription booking amount rs 1999/- to independent tv from their official website.

First waited 3 months for dish installation but independent team failed to install dish.

After that independent tv team told me to send request for refund in our email id.

Then i have send my bank details with cancelled cheque to independent tv official email id and got response from their official email.

Here is the response which i got from: [protected]@independenttv.in (Independent tv official email)
{we would like to inform you that the bank details you have shared with us for refund process have been forwarded to our account department and the amount will be refunded within 2 weeks.}

Now i waiting from more than 2 months for refund my booking amount. But the independent team always give excuse for 15 more days again and again.

Independent tv is fraud company take action against them.

Kindly help me to resolve this type of issue.

Thanks

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Address: E-537 Vaishali Nagar Jaipur, Jaipur, Rajasthan, 302021

Website: [email protected]

I submitt a complaint through customer care toll free number on dated 8/3/2019. The company provide a complaint number 2421206 and assure to resolve issue in 24 hours. But after that prescrobed time i again contact with customer care represntative time to time but after 20 days my complaint is still pending.

After that i submitt a email complaint through e mail on 28/3/19. The company issued a ticket number 4557 and assure that the complaint resolve in 24 hours. But no effort from the company to resolve the matter.

This is a huge delay in resloving the matter of stb

My details as below
Chandan singh sikarwal
Stb no. [protected]

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Address: 311 Aravind nagar old hubli HUBLI-24, Dharwad, Karnataka, 580024

Website: [email protected]

Respected sir

I have paid the subscription amount rs 1999/- to your company on 10 december 2018 my booking id r[protected] company not installed to me dish box therefore and bank details furnish below please immediately refund my subscription amount rs.1999/-

Thanking you

Parashuram. Bharamappa sikkalagar
#311 aravind nagar old hubli hubli-580024
District;:dharwad karanatak state

Booking id r[protected]

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I wish to complain about independent tv dth service that i purchased on 27 dec 2018 and paid 1, 999 to book the service i am complaining because it's been over 1 month and still i have not received my new dth connection service at my requested address. I was promised that new dth connection will be installed in 10-15 business days. To resolve this problem i would like independent tv to refund my complete booking amount that is 1, 999 as the company has failed to fulfill its promise. I have called their customer care and sent emails many times to get the resolution to above-mentioned complaint but other than same old excuse i have not received any satisfactory resolution nor any assurance that problem will be solved. When i first learned of this problem, i contacted their customer care and was told on many occasion that my new dth connection will be installed shortly but nothing happened. I believe that this response is unfair and very unprofessional. Their customer care representative kept on lying about the installation period and hung up the phone on me when i raised a complaint about the above-mentioned issue. On many occasion, i asked for a refund of rs 1, 999, since they could not fulfill their promise but they refused bluntly. I look forward to hearing from you as soon as possible to resolve this problem and i request for complete refund of rs 1, 999.
Following details are given below-

Account no-[protected]
Ifsc code-hdfc0002887
Customer id[protected]
Rmn- [protected]
Account holder's name-kumar ajey
Booking id-r[protected]

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D

Divyesh Limbad

from Mumbai, Maharashtra

Apr 11, 2019

Dear Sir,

My package channel stop without any information and I call regarding this issue they told me that running channel stop due to trai guideline but I had to parches full package and that time no any one told me and after month they stop running channel ..

D

Divyesh Limbad

from Mumbai, Maharashtra

Aug 22, 2019

Very bad service receive by you . We never expect for that . Without solution why you are close my complain. same on you team .
I given to minis 5 rating.

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Address: 7/13 vhora bangala ni chali Near torrent power amraiwadi road Ahmedabad 380026, Ahmedabad, Gujarat, 380026

Website: [email protected] & [email protected]

Me buy independent dth to 1999 rs at 17/11/2018 company says installation will done within 10 to 15 working days. But today 1/04/2019 company not install my dth or refund. Every time i recvust to pls refund my money but every time he is fail. Me send my bank details but not refund my money. Pls help me. Me set screen shot to my question and company answers

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Address: A 46 SINGH BHOOMI KHATIPURA, Jaipur, Rajasthan, 302012

Website: www.independenttv.in

Dear sir / ma'am

I am unable to watch tv vide setup box no [protected] of independent tv from 31.03.2019. As i have already made the payment on 03.09.2018 for 2 years subscription fees well in advance and i also try to contact on their customer care nos but all the numbers are switch off.

Kindly help me to resolve this type of issue.

Regards

Ashok kumawat

Apr 06, 2019

Updated by ashok.kumawat I am still waiting to resolve my issue from last 5-6 days I am regularly chasing with them to resolve my issue but they are not giving is proper reply.

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Address: House no. 66 , adarsh nagar.,old cantt road, Faridkot, Punjab, 151203

I bought indepedent dish tv and subscribed for freedom pack two months before.. i was given hd channels and all other channels for one year.. but now they have removed hd channels.. and other channels also...what is this.. i also bought dish tv and subscribed for one year jd pack.. they have not removed any channel.. why independent tv ia doing this... my customer id is [protected].

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Address: H-1202,, Amrapali Princely estate, Sector 76, Gautam Buddh Nagar, Uttar Pradesh, 201301

I have bought independent tv on 12th jan, 2019. They were offering a package of rs 2000 for 1 year and that too both sd+hd channels. But unfortunately, after a month, hd channels got deactivated. On inquiring, they told it is a problem with tria and will soon be resolved. But instead of resolving other channels started getting deactivated. On asking, now htey are telling that rs 2000 pack is not available and they are discontinuing and i have to purchase all channels again. How can they be so cheat and fraud. Not only me even every customer is complaining the same. They have smartly stolen rs 2000 from every customer now. Also, attached is their offer details.

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Address: 80,2nd Floor S2,1st Main, 5th Cross,Friends Layout, Seegehalli, K R Puram, 560049

Website: www.independenttv.in

I have booked a new connection on jan 3, 2019, by paying 1999 rs and connection has not been installed yet. I have requested to refund the money i. E, 1999 rs. I have sent an email to refund the money to email id: [protected]@independenttv.in
Till now they have not refunded the money. When i call to customer care, no response from them. Simply delaying the days. Kindly help me with this.

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Website: Www.indipendenttv.in

Please refund my booking amount
1999. Rs
Manoj kumar
Booking id - r[protected]
Customer id - [protected]
Booking date - 24.12.2018
Online booking by uco bank debit card
Bank details are —
Uco bank (Krishna nagar)
Account no - [protected]
Ifsc code - ucba0000240
Contact no - [protected]

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Website: www.independenttv.in

Sir I was booking online a DTH connection from the site of independent TV DTH operator on03/01/2019(booking I'd R[protected].i am wait for a month to dth connection but the DTH operator not responding.i am calling the call centre and nodal officer many times to refund my money because DTH OPERATOR not giving me any connection.but the operator not refund my money and molested me .so lodge my complaint and take a tough action against the DTH operator.thanks .mob no. [protected]

May 06, 2019

Updated by boj kuchh bhi nahi Hua .independent TV jaisi company Hitler ki tarah h.kucch nahi hoga iska. log lute jaate rahenge

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Address: 560057

My independent tv dth service is not working (Error code - 400) for customer id: [protected].
I registered a complaint on 21.03.2019 with independent tv and. As per policy, they are supposed to resolve the issue within 24 hours, but still, the problem is unattended. I had made so many reminder calls but no progress. The customer care just updated me that the technician has been assigned and will be attending shortly, every time i call the same update nothing more nothing less
I had taken a 1-year subscription and paid for the 1-year dth service in advance.

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Address: 450110

I buy independent det top box on 12 january 2019 at rs 2400. the dealer said that in 2400 rs your connection is free for 1 year . But after some time some channels are going to be off. when I call customer care. they will said that, the channels are not in your pack.
then why these channels are provided when we buying set top box.
the company will loot the customers on the name of trai rules. will any action taken against dth provider.

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Address: New Delhi, Delhi, 110088

I had registered my compliant on March 4, 2019 and complaint number is 2620050 dated March 4, 2019.
Since March 4, everyday I am calling on customer care and getting the same response, that Your issue will be resolved within 24 to 48 hours.
After passing 24 days probelm has not been resolved yet.

Their customer care executives namely Shiv, Salman, Dilkhush, Ali, Ajeet, are very smart executives to make fool of their customers.

I have written so many emails on [protected]@independenttv.in, one ticket ID 3439 issued to me be but no action/resolution provided yet.

I also sent email to [protected]@independenttv.in, they acknowledge my email and assured me to resolve the issue with in 24 hours but nothing happened.

I have paid one year advance money to them and not able to see the tv from last one month.

Apart from that Its a mental torture for me to call and spent nearly 1 hours with customer care executives on every day.

I want compensation Rs. 1000 per day from them for this mental torture and the money paid by me to them with interest.

Mar 27, 2019

Complaint marked as Resolved

This problem has not been resolved yet. As mentioned in my complaint their customer care executives are so smart, they just give false promises. This complaint has not been attended yet.

Mar 27, 2019

Updated by Siddharth Ghelodia This complaint has not been resolved yet. This company is a big cheater.

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Address: 121001

This is to bring to your kind notice an issue that I raised on 13th March (13 days ago) to seek for a help regarding set top box not working.

Set top box stopped working on 11th March and since then I've not been able to watch anything on my tv.

Complaint was raised and a ticket( Id[protected] was created on 13th March. Since then I have made 15 calls to the CUSTOMER CARE and each executive promising
to get the issue fixed in next 24 hours.

Few data analysis-:

â¢ Time past since first call ( in hours) - 312 hours (13 days)
â¢ Executives spoken to- 15
â¢ Few Names- Sharukh, Neelam, Salman, Kapil, Priya, Anish ( last being latest)
â¢ Executives apologies collected- 15
â¢ Common answers- Sir, YOUR QUERy would be resolved in 24 hours

Comparison

â¢ This time is more than what a spacecraft takes to reach moon from earth( approx 3 days)
â¢ Wing Commander Abhinandan came back from Pakistan within 72 hour
â¢ Time taken by a motorcycle to reach kanyakumari from kashmir (approx 4000kms) - 130 hours

In short, services provided by INDEPENDENT TV are pathetic, miserable, pitiful, useless and way less than what one can imagine.
And the funny thing is, broadcaster will not even think twice of taking money from me for these awful services.

As the names says-Independent, the company will make you helpless, so much independent that you will have no other choice.

Biggest mistake I made is to move from tatasky (because of price) to a ### broadcaster who doesn't even think of caring about their customers.

Request your services/company to wake up from your LOOOOONG slumber and take strict and prompt action against it.

Thank you (if you deserve so)
Achint

Mobile Number -[protected]
Set Box No -[protected]

Mar 26, 2019

Updated by ashar679 Independent Tv — shamless services-buy independent tv only after reading my complaint

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Independent Tv — shamless services-buy independent tv only after reading my compliant

1 Review
Faridabad, , India
ashar679 on Mar 26, 2019
Mark as Resolved

This is to bring to your kind notice an issue that I raised on 13th March (13 days ago) to seek for a help regarding set top box not working.

Set top box stopped working on 11th March and since then I've not been able to watch anything on my tv.

Complaint was raised and a ticket( Id[protected] was created on 13th March. Since then I have made 15 calls to the customer care and each executive promising
to get the issue fixed in next 24 hours.

Few data analysis-:

• Time past since first call ( in hours) - 312 hours (13 days)
• Executives spoken to- 15
• Few Names- Sharukh, Neelam, Salman, Kapil, Priya, Anish ( last being latest)
• Executives apologies collected- 15
• Common answers- Sir, your query would be resolved in 24 hours

Comparison

• This time is more than what a spacecraft takes to reach moon from earth( approx 3 days)
• Wing Commander Abhinandan came back from Pakistan within 72 hour
• Time taken by a motorcycle to reach kanyakumari from kashmir (approx 4000kms) - 130 hours

In short, services provided by INDEPENDENT TV are pathetic, miserable, pitiful, useless and way less than what one can imagine.
And the funny thing is, broadcaster will not even think twice of taking money from me for these awful services.

As the names says-Independent, the company will make you helpless, so much independent that you will have no other choice.

Biggest mistake I made is to move from tatasky (because of price) to a [censored] broadcaster who doesn't even think of caring about their customers.

Request your services/company to wake up from your LOOOOONG slumber and take strict and prompt action against it.

Thank you (if you deserve so)
Achint

Mobile Number -[protected]
Set Box No -[protected]

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Address: Vishnoiyo ki dhani, Banar jodhpur, Jodhpur, Rajasthan, 342027

Sir my name is ramnivas vishnoi h mera refund nhi kr the h 3 month ho gye complain krte krte koi bhi reply nhi aata h har bar bola jata h ki 7 din me pmt aa jayega ap new mail dal do. Sir es company se pareshan ho gya hu customer id - [protected]
Mobile number - [protected]
Account holder name - ashok bishnoi
Bank name - hdfc bank
Account number - [protected]
Ifsc code - hdfc0003382

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S

Shivnath Patil

from Vadodara, Gujarat

Mar 27, 2019

Service is totaly bad why remove HD channels without information I have to file case in consumer court to become public fool.

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