Indiabulls Dhani — Dhani one freedom card affecting my cibil score

I was using dhani one freedom card for the last 3-4 months. I am getting married next year so I applied for a personal loan in my bank but it got rejected mentioning that there is overdue mentioned in my cibil by dhani. I have cleared my dues time to time but I don't know how they have mentioned this is in my cibil report. I have informed the customer care team via call and mail too but I don't see any appropriate resolution to my problem. I really need that loan from my bank.

Please resolve my issue at the earliest and provide me the NOC.

My loan account no. is CL19418985
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Dec 21, 2021
Updated by Wasim Nawaz
I have mailed the payment details of Rs. 1, 499/- paid on 10/12/2021 as requested by your team over phone call.
Please find the mail and resolve my issue at the earliest.
I got reference ID: 24674511 for the mail.
Dec 24, 2021
Updated by Wasim Nawaz
No adequate response received from Dhani yet. I wonder what will happen if I am denied the personal loan by my bank if my cibil is not updated by this week.
Complaint comments 

Comments

Dear Customer,

We understand that our team is in touch with you and assisting you in this regard. Please let us know if we can help you with anything else.

Neha, Team Dhani
Wasim Nawaz's [Complaint's author] reply, Dec 22, 2021
Dear Mam Neha,
Nobody is in touch with me. The thing that concerns me is that I have not been a defaulter with you but still I have to face this due to a breach in your system. Hence, I request you to please resolve my issue on foremost priority.
Wasim Nawaz's [Complaint's author] reply, Dec 24, 2021
Is anybody going to attend my complaint?
Dear Nawaz,

We understand that our team got in touch with you regarding your query and shared the requisite information. Do let us know if you need assistance with anything else.

Neha, Team Dhani
Manjushree chakraborty's reply, Feb 14, 2022
Dear ma'am
I m manjushree chakraborty ph- 7908675361 facing a same problem in my cibil report and cibil score.
I had cleared/paid my all 10000 credit limit due's and loan balance in January 10 of rs1300 and January 20 of rs 8817 but yet/ still my loan balance of rupees 9626 and due amount of rupees 2697 is showing in my cibil report and it's creating me a big problem in my cibil score and my bank loan transactions.

I requested to no due amount update in my cibil report as soon as possible and provide me NOC of one freedom card/ provide me one freedom card no due assurance certificate
Dhani is not closing my account i m asking them from about 1 mnth they didn't did any verification for processing loans
Sahil_B 08's reply, Apr 3, 2022
I am also facing the same problem and my cibil score is affected very much because of dhani. I have cleared all the dues on time. I told to close my account still they have not done.
Hello Sahil,

We would need your details via m.me/dhaniapp so that we interally align and solve with our team as quickly as possible for you. Hence, request your support here.

Neha, Team Dhani
Dear sir my loan close last 2month month all due clear still not received noc
Noc request Mail 15mail sent only ref number only received
Please provide noc
Number [protected]

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