IndiaCakes.com Complaints & Reviews

I had placed an Order #[protected] on April 23rd 2017 & they gave 100 % assurance that they will deliver by April 24th on my husbands birthday.

By afternoon they reply saying that not possible today, they will deliver tomorrow.(god knows that tomorrow will ever come)

They really spoiled the day.Customer service is least bothered..They just say NOT POSSIBLE.(no effort to even try).I dont think i am going to get...

Order no is [protected]. I placed the order for 850rs cake and after placing the order i called indiacake customer care and asked them if they can deliver at the given address and when i called on the delivery date, they are telling me that they can't deliver at that address. They cancelled my order and no email or msg informing me about the cancellation . How unprofessional even after paying the full money. Will never order from here again....

I have ordered a cake to be delivered to my father on his Birthday on 5th April 2017 at Kerala. I had gone through their site and made payment through my debit card.I got a mail from them of successful transaction

Your Transaction was SUCCESSFUL !! . Thank you for your purchase!
Your order number is 56415.
Please keep this order number for future reference.

But today till now nothing was delivered....

The order number [protected] which was to be delivered at my address in Jammu had to b delivered at midnight 24th 2017 and for which there was an additional charge has not been delivered yet. My family kept on waiting fr the delivery for the whole time. There was no call nd no info regarding the order placed. The order can not be tracked nd you people are so irresponsible. I need a revert as soon as possible...

Hi,

It's been more than a month now since I placed my order with this site and the order got cancelled from their side as the address was o[censored]SA so I basically I placed the order by mistake to the Indian site.

Since then I have been taking follow ups on calls mails and everything possible but no action has been taken yet and I haven't got back my money in my bank account.

I have called the customer...

I have placed order on 13th Feb for a cake to be delivered on 14th feb.
Order Number:[protected]
This order was never delivered and still status is forwarded to vender. I tried to contact their customer care number[protected] and also sent many mails till now not a single reply from them

I have also raised several tickets:-
https://supportindiacakes.freshdesk.com/support/tickets/6090
https://supportindiacakes.freshdesk.com/support/tickets/6210br...

I had orderded a half kg white forest cake on feb 14 2017 and the transaction was successfull with an amount of rs800 charged.The cake has not been delivered .And i already lost my money .later on i received an email saying the the order is incomplete!!how can that happen because trancsaction had already taken place and money had gone!!I tried calling several times they are not picking up..Please either indiacake has to refund the money back...

I have ordered a cake on 9th nov 2016... price of cake was 550/- nd i had paid a late night delivery charge of 250/-
but the cake was delivered next day i.e., 10th nov 2016 in afternoon
so i asked them to refund my late night charges ... nd they are not refunding it
they hav said that we take 24 days days to refund the amount but already 2 months passed
my order no is M#[protected]
my refund ticket was created...

Orderd a cake through there website, all payment was done beforehand.
To my surprise when cake was delivered it was entirely different cake.
On raising the complaint that the delivered cake is entirely different, received a response that chef are different & called will be different.
I know do to this some differences can be there, but entirely different cake.
Wow!!!
Just want to inform everyone that...

I had order a cake online and it was supposed to get delivered by 6pm on 30/11/2016. The order number is KOLKN103993 and tge order is confirmed as per the mail sent to me . Unfortunately The cake is not yet delivered and when I call the customer support team, No one from the customer support team answers the call or writes back. I will definitely take a legal action against these fraud people. I have already made an online payment and would...

I had orderd a bouquet but what i was delivered was totally different and after fews days mail and calls and finally a call with manager, the manager said "hum kuch nai kr sakte aapko jo karna hai kr lo"
I jst wanted to know why different types of bouquet are shown on website and with diffrent cost and when a customer select a particular one that means he/she wants the same. You can't just deliver any thing as per your confortability...

Hi
I ordered a cake for night delivery on 11 aug, 2016. But the company failed to deliver the order and even failed to refund the amount that was paid to it. Customer care is not able to respond properly and usually they keep the phone on hold. They even dont respond to e-mails thus befooling customers and making false promises for the delivery. They l also charged extra amount for the night delivery and still the delivery of order...

HI,

I had ordered a cake on Aug 27th with the order number of[protected]. I got a call next day saying that the order was cancelled and that the refund of the amount of Rs 750 will be given within a week. Its been more than 2 weeks and the amount has not been refunded. I call the number specified on their website everyday[protected] but no one answers. I have written record of an email where the person responded to the...

Date of incident : 29 june 2016
Company contact number : [protected]
Order number :[protected]
Full description :
I ordered one cake and one frame on 29 june 2016 from http://www.indiacakes.com/ and from which the cake has been delivered on 29 june 2016 and in their services it is mentioned for gift items like the frame in this case it takes 7-8 business days to be delivered. Its been 1 month and 10 days the frame...

I ordered for cakes and flowers from Indiacakes online. I specified the delivery date but they did not delivered on the specified date. Then I called them, and they replied that they were looking into that issue. Next day, I got an email saying the order had been delivered. But nothing was delivered to the specified address mentioned. Then I called them but no one was responding.

I think this company is not at all reliable....

Hi I had order(order n0:[protected] an chocolate pastry of RS:1100/-in India cakes online website http://www.indiacakes.com/ but they sended me a cheap cake with different flavor the cake which they sent is very worst taste
The pics which I had ordered and which they had sent r below attached once check it
I suggest all people don't buy any products in this website (http://www.indiacakes.com/ )
Indiacake had sended me...

I had ordered a cake from the India Cakes (Pune) on 15th March 2016. But as they did not deliver the order on the mentioned time, I cancelled the same and dropped a mail to India cakes and had a word with their representative. They said that they will refund my amount of Rs. 810 in 20 days (i.e. 6th April) which I have not received till the date. I have been contacting their customer care from last few days, but they are just keeping me on...

I had placed an order for a birthday cake with IndiaCakes.com on 10th March 2016. The order was promised to be delivered at 6 PM on 13th March 2016. However, the order was not delivered on time and my queries pertaining to the same (through e-mail and customer-care number) were not satisfactorily answered. The reason for not delivering my order was stated as a problem in performing a same-day-delivery (which clearly didn't apply to my order)....

Hi,
My order#[protected] for birthday cake has been deliver one day after the delivery date. And the delivery guy first saying to me that he tried to call me several times and you didn't pickup the call then I showd him the call history then he started saying that he received the mail today so he came to deliver. I have returned the cake saying that refund my amount.
I have sent many mails to indiacakes.com but nobody replied...

I had made an order for cake and chocolates from the site to be delivered on the midnight of Dec31st, 2015.

- The place of delivery being far from the city, I had talked to the customer care TWICE before ordering (mentioning the full address, along with the pincode number).
- The first time I was told that the delivery would be made for extra 150rs for midnight delivery.
- The second time I was told that...