IndiaCakes.com Complaints & Reviews

I ordered a black forest drip chocolate half kg from their website on december 06, 2019, which was to be delivered on december 07, 2019.

Order id: 338973
Order amount: ₹517.50
Extra delivery charges: ₹150
Cake ordered: https://www.screencast.com/t/riu1uOutPb
Cake delivered: https://www.screencast.com/t/xgOQE5y5M

Also, i opted the free delivery option but i was asked for an additional...

My order number is :-339215, it was supposed to be delivered on 9th dec'19 and till now (10th dec'19) its not delivered. Very pathetic service, even after paying rs 300/ delivery charges they are not able to deliver. No body is even bothered to call and update as per them its far from franchie and therefore they cannot help. They even cant refund the amount. This is really pathetic. Will approach higher authorities

What the...

Order no:339214

I ordered the cake on the left and was delivered the cake on the right. On confronting the customer care yesterday they accepted their mistake and confirmed the correct cake would be delivered. Today when i followed up with them they said the correct cake was delivered and sometimes the cake looks different from the picture on the website so it isnt their fault....

Hi Team,

I want to inform you that while placing the order on 22nd Nov’19 (Order ID # 337675), it was not informed to me about the delivery charges and now I am getting mails, messages to do payment of 150 INR – which is ridiculous.

I had previously also ordered using your app (last ordered 16th May 2018) without any charges !!! why now.

Also if you see in below screen shot taken from your...

It was very disappointing experience for me by ordering cake through your website, first you guys accepted the order and on delivery date at 8 pm your executive was telling that order cannot be delivered to the designated address. Why you accepted order else i would have ordered from other sites. You spoiled my sister bday. Please refund amount, my order id is 336794....

I ordered a cake n flowers on 27 oct 19. Order no 335763 from indian cakes .
It was suppose to be delivered on 29th oct 19. But after call and messages they said it will be delivered. But on 30 when i again called they said its on the way and cannot be cancelled. So please wait . Still today they did not deliver and not processing a refund for same. They are just making people fool. Fraud company....

Actually i ordered for chocolate truffle cake 1kg, order no 334117 to be delivered on 5th october2019... The order not delivered... They said address is far away... I already paid additional cash of ₹200 as extra delivery charge... When i asked on 5th oct, they said they'll deliver it before 7pm that day... After 7pm, i got a mail that delivery not possible that day... Will be delivered tomorrow... But that day also, it was not delivered......

I have ordered a birthday cake and bouquet on 20th august 2019 with indiacake.com for rs.765/- with free delivery option for delivery vide order no.330754. The payment made through net banking.
But on the day of delivery, suddenly
I received an e-mail from india cakes asking me to pay rs.200/- extra for delivery and no delievry of bouquet as well.

I replied to cancel the order as it was partial delivery of my...

I have ordered a birthday cake on 1st october 2019 with indiacake.com for rs.525/- with free delivery option for delivery on 03/10/2019 vide order no.333831. The payment made through net banking.
But on the day of delivery, suddenly
I received an e-mail from india cakes asking me to pay rs.200/- extra for delivery. Whereas the order was executed as free delivery. Asking extra money is illegal after placing the order.
br...

I orders a chocolate truffle cake from india cakes on[protected] which was to be delieverd[protected] but it was not delivered and when i asked the customer support they keep on saying that it will deliver before 7 than 8 but remain undeliverable. I have sent tons of email and called them many times but no response. I don't want any clarification but just give back my 594 rupees....

I live in canada and ordered a cake on the eve of sep17, hoping that it will get delivered on the eve of sep18th in india. When i woke up in the morning i got an email from india cake that i need to pay extra 100 rs to complete the order. I would have done that earlier but then it was just late.

I replied to the email about giving the refund as the cake was not delivered but haven't hear back. Also, when i checked my transaction...

Hi, we order a cake in indiacakes via online.in the website it is been mentioned like free delivery charges across india.

After the order is placed, we chat with customer care staff to enquire about the delivery time.

They asked us to pay extra 100 rupees for divery and we paid extra 100. No proper response from them....

I placed an order by 11 pm for a midnight delivery and the system allowed me to place an order. But the order was not sent, next day wen i called up, they said we don't take orders beyond 10pm and the order can be sent only by 3pm following day. I explained them the purpose of ordering and later asked for a refund.. They told me that i will not be getting a full refund and its my mistake to order it after 10 pm and they are not responsible...

I have ordered the cake on 19th of Aug and paid the money but it was not deleivered I have asked them in support and in call many times but no one is responding to the call, They have cheated my money.They have mentioned it is free delivery now they are asking to pay more 200 Rs, I have sent a mail to [protected]@indiacakes.com but no response from them....

Ordered cake of rupees 1190 on 13th August and order was suppose to be delivered on 14th August by 6PM. But it was not delivered as well as inspite of several follow ups didn't get any reply either from the e comm Customer Service or from the tied up vendor . Moreover there is no proper update of the order in the e comm site. It's hard to get in touch with customer support as the number provided was unreachable.raised a refund request as...

Hi

I had placed an order with indiacakes.com from canada and the cake was to shipped to punjab, india. The devilery date was 15 august 2019 but still didn't delivered till today. Whenever i talk to their customer service they always say that your order will be delivered today. It is scheduled today.in indian rupeees i paid 1800 rupees. They are big fraudulent of money. When i told them to refund my money they didn't respond....

Dear sir/madam,
I ordered cake for my brother birthday from indiacakes.com. The delivery date was 15th aug. They also charged me another rs 150 for the as soon as possible delivery on 15th aug. When i called the customer care, they said that they will deliver my product till 7pm same day. Now it is 17th aug, neither they delivered the product nor they are picking my phone to return my money.

Please take action against...

Before ordering cake from indiacake i had confirmed by calling to customer service whether they can deliver cake to my required place. They said yes. I ordered cake and amount got deducted. It was written before 7pm it will get delivered but when i called them just 20 mins before end time i. E 7pm and they denied to deliver the cake. They didn't even informed me that they are not able to deliver cake to my required address. I had mailed them...

They cheat as the cake shown on site and what was delivered was totally different. They also charged 4000 rs for that and it is worth not even 100 rs. No one should buy from them as they are fraudster of highest order as they play with people emotions and earn crores. They should be booked for forgery. They also asked the receiver to come and pickup from there location. Cake was hard and made of some bad material and also the message supposed...

At 9pm 19/06/2019
can you please let me know the status of delivery of cake?
My Order No. : 116843
it is scheduled today and not yet delivered,
They response that unable to deliver today, will deliver tomorrow.
I told them, If you people are unable to deliver on the same day then why u took the orders,
Its my parents anniversary today, u people are saying u will deliver it tomorrow, would u like...