Sir,
The refund has been processed on 05.12.2018, pl check in your dash board
It is showing as success screen shot attached
Refund id 20181205111212801300168643215102754
Refund date [protected]:32:34
Parent refund id
Refund type merc_to_bank
Refund amount 1519.0
Ref id c93d3d31-618b-4233-b25d-3848bc1c0adc
Customer credit status processing
Payment details
Payment mode dc
Gateway icicipay
Mid mahant[protected]
Merchant unique ref 28678800_[protected]_[protected]_29-oct-2018_07-oct-2018_1519
Card no. Last 4 digit 8938
Card issuer indian bank
Card category
Bank txn id [protected]
Rrn
Customer email id
Customer phone no
Order memo
Other details
Settled date
Recon date
Currency type inr
Response code 810
Response message successful operation
On fri, 22 mar 2019 at 13:14, payments helpdesk wrote:
Hello,
We tried to call you but there was no response received from your side, kindly share your approachable time so that we can discuss over call regarding refund.
Thanks & regards,
Payments helpdesk,
Paytm
https://business.paytm.com/payments
— original message —
From: payments helpdesk [payments. [protected]@paytm.com]
Sent: 20/3/2019 5:57 pm
To: mtnl. [protected]@gmail.com
Cc: [protected]@paytm.com; hojefa. [protected]@paytm.com; [protected]@bsnl.co.in
Subject: re: sub : refund of telephone no 28678800
Hello,
Thank you for contacting paytm merchant help-desk.
We are checking the refund status & will confirm you the status.
Thanks & regards,
Payments helpdesk,
Paytm
https://business.paytm.com/payments
— original message —
From: hojefa dholkawala [hojefa. [protected]@paytm.com]
Sent: 20/3/2019 3:11 pm
To: mtnl. [protected]@gmail.com; payments. [protected]@paytm.com
Cc: [protected]@paytm.com; [protected]@bsnl.co.in
Subject: re: sub : refund of telephone no 28678800
+phd team pls checks and revert.
@jaya madam - pls ask the customer to share the bank statement.
Indian Bank customer support has been notified about the posted complaint.