Global Banking Issues Network - GBIN
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Monday, 21 April 2014
INDIAN BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT CASH DISPENSING
The Bank Name: Indian Bank
Customer Name: G .Venkata Subbaiah
Bank Account Number: 96xxxxx70
Transaction Amount: 10, 000
Date of transaction: 15 November 2012
ATM Location or Website transaction occurred: Lakshmi vilas ATM bank Tirupathi, Andra Pradesh
Other information on the issue:
I had requested ten thousands withdrawal transaction at Laxmi vilas ATM bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash, same debited from my account. During transaction system and receipt display unavailable due to technical problem. Excess Money must be in ATM bin. Next day Lodge a complaint at my home branch, not yet solved.
Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any
action.
Indian bank & Laxmi vilas bank provided different reports to customer as Indian bank comment is withdrawal transaction failed but reimbursement of wrongly debited amount could not considered from Laxmi vilas bank.
Laxmi vilas bank comment is withdrawal transaction is success and proof not provided to customer as CCTV footage and Technical error code
Please justify and resolve at the earliest .
With regards
G.venkata subbaiah (Tirupati, Andhra Pradesh, India)
at 01:28
Labels: Banking in India
Location: Tirupati, Andhra Pradesh, India
9 comments:
1.
Anonymous31 May 2014 15:59
from: DBS Hyderabad
to: "[protected]@rbi.org.in"
cc: "[protected]@gmail.com"
date: Wed, Jun 5, 2013 at 5:33 PM
subject: FW: sub: ATM transaction failed dated: 15.11.2012 Reg..,
mailed-by: rbi.org.in
Dear Sir
Please see the trailing mail relating to failed ATM transaction, wherein the card issuer bank is Indian Bank. In t/o Para 2(a) of Circular DPSS.PD.No.2632/02.10.002/2010-11 dated May 27, 2011, the reimbursement of failed transaction to the customer is to be made by the issuer bank and as the issuer bank (Indian Bank) is located in Chennai, we are forwarding this complaint to your office for necessary action.
with regards
Geeta K.Prasad
Assistant Manager
DBS, Hyderabad
________________________________
From: Prasad, Geeta Krishna
Sent: Wednesday, June 05, 2013 5:17 PM
To: DBS Hyderabad
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
________________________________
From: Subrahmanyam, R V R S
Sent: Friday, May 31, 2013 12:17 PM
To: Prasad, Geeta Krishna
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
RVRS Subrahmanyam
AM, RBI, DBS, Hyderabad
________________________________
From: Karan, Vinay
Sent: Thursday, May 30, 2013 5:06 PM
To: Meena, D K; Shankar, S
Cc: Subrahmanyam, R V R S
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
Dear Sir,
I am forwarding the complaint received by Shri N.K.Sahu, GM Kolkata Office who was earlier posted at Hyderabad for necessary action at your end.
Regards,
Vinay karan
DGM, HRMD
________________________________
From: Sahu, N K
Sent: Thursday, May 30, 2013 5:00 PM
To: Karan, Vinay
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
________________________________
From: Gnithesh Gattamaneni [[protected]@gmail.com]
Sent: Thursday, May 30, 2013 7:13 AM
To: Sahu, N K
Subject: sub : ATM transaction failed dated :15.11.2012 Reg..,
Dear sir/Madam
Sub: ATM transaction failed dated: 15.11.2012 Reg..,
I had requested ten thousands withdrawal transaction at Laxmi vilas ATM
bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash,
same debited from my account. During transaction system and receipt display
unavailable due to technical problem. Money must be in ATM bin. Next day
Lodge a complaint at my home branch, not yet solved.
Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any action.
Indian bank & Laxmi vilas bank provided different reports to customer as Indian bank comment is withdrawal transaction failed but reimbursement of wrongly debited amount could not considered from Laxmi vilas bank.
Laxmi vilas bank comment is withdrawal transaction is success and proof not provided to customer as CCTV footage and Technical error code
Please justify and give valuable suggestion.
With regards
G.venkata subbaiah
Customer details:
Name: g .Venkata subbaiah
A/C no:[protected]
Home branch: Indian bank, pallipet branch, TAMILNADU
Card no:[protected]
Mobile no: +91 [protected]
Mail id: [protected]@gmail.com
[protected][protected][protected][protected][protected][protected]
from: IND MAIL
to: "[protected]@gmail.com"
date: Thu, Mar 28, 2013 at 6:08 PM
subject: Your email regarding ATM transaction
mailed-by: indianbank.co.in
With reference to your email dated 22/03/2013
We hereby wish to inform you that since the acquiring bank has rejected the claim made by our Bank and also provided the mandatory proof for the transaction the request for reimbursement of amount debited for the transaction made through ATM could not be consider.
This is for your information.
WITH REGARDS.
CO/CSC
[protected][protected][protected][protected][protected][protected]
! Report Spam
Reply
2.
Anonymous1 June 2014 03:20
ATM transaction failed dated:15.11.2012 Reg...,
from: DBS Hyderabad
to: "[protected]@rbi.org.in"
cc: "[protected]@gmail.com"
date: Wed, Jun 5, 2013 at 5:33 PM
subject: FW: sub: ATM transaction failed dated: 15.11.2012 Reg..,
mailed-by: rbi.org.in
Dear Sir
Please see the trailing mail relating to failed ATM transaction, wherein the card issuer bank is Indian Bank. In t/o Para 2(a) of Circular DPSS.PD.No.2632/02.10.002/2010-11 dated May 27, 2011, the reimbursement of failed transaction to the customer is to be made by the issuer bank and as the issuer bank (Indian Bank) is located in Chennai, we are forwarding this complaint to your office for necessary action.
with regards
Geeta K.Prasad
Assistant Manager
DBS, Hyderabad
________________________________
From: Prasad, Geeta Krishna
Sent: Wednesday, June 05, 2013 5:17 PM
To: DBS Hyderabad
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
________________________________
From: Subrahmanyam, R V R S
Sent: Friday, May 31, 2013 12:17 PM
To: Prasad, Geeta Krishna
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
RVRS Subrahmanyam
AM, RBI, DBS, Hyderabad
________________________________
From: Karan, Vinay
Sent: Thursday, May 30, 2013 5:06 PM
To: Meena, D K; Shankar, S
Cc: Subrahmanyam, R V R S
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
Dear Sir,
I am forwarding the complaint received by Shri N.K.Sahu, GM Kolkata Office who was earlier posted at Hyderabad for necessary action at your end.
Regards,
Vinay karan
DGM, HRMD
________________________________
From: Sahu, N K
Sent: Thursday, May 30, 2013 5:00 PM
To: Karan, Vinay
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
________________________________
From: Gnithesh Gattamaneni [[protected]@gmail.com]
Sent: Thursday, May 30, 2013 7:13 AM
To: Sahu, N K
Subject: sub : ATM transaction failed dated :15.11.2012 Reg..,
Date: 30.05.2013
Dear sir/Madam
Sub: ATM transaction failed dated: 15.11.2012 Reg..,
I had requested ten thousands withdrawal transaction at Laxmi vilas ATM
bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash,
same debited from my account. During transaction system and receipt display
unavailable due to technical problem. Money must be in ATM bin. Next day
Lodge a complaint at my home branch, not yet solved.
Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any action.
Indian bank & Laxmi vilas bank provided different reports to customer as Indian bank comment is withdrawal transaction failed but reimbursement of wrongly debited amount could not considered from Laxmi vilas bank.
Laxmi vilas bank comment is withdrawal transaction is success and proof not provided to customer as CCTV footage and Technical error code
Please justify and give your valuable suggestion.
With regards
G.venkata subbaiah
Customer details:
Name: g .Venkata subbaiah
A/C no:[protected]
Home branch: Indian bank, pallipet branch, TAMILNADU
Card no:[protected]
Mobile no: +91 [protected]
Mail id: [protected]@gmail.com
Reply
3.
Anonymous20 July 2014 02:32
ATM technical expert’s report
Sub: Ten thousand rupees wrongly debited in Laxmi vilas ATM bank, Tirupathi, Andhra Pradesh, INDIA dated 15.11.2012 Reg..,
from: Sarah Matta
to: "g.venkata subbaiah"
date: Mon, Jun 10, 2013 at 10:18 PM
subject: RE: MOBILEMONEY Homepage Contact
mailed-by: mobilemoney.net
: Important mainly because of the words in the message
If amount was taken out of your account, you will need to file a dispute
with your financial institution.
Many Thanks,
Sarah Matta
MOBILEMONEY
941 Calle Negocio
San Clemente, CA 92673
P[protected] x 208
F[protected]
[protected]@mobilemoney.net
-----Original Message-----
From: g.venkata subbaiah [mailto:[protected]@gmail.com]
Sent: Saturday, June 08, 2013 6:03 AM
To: [protected]@mobilemoney.net; [protected]@mobilemoney.net; [protected]@mobilemoney.net
Subject: MOBILEMONEY Homepage Contact
Name: g.venkata subbaiah
Email: [protected]@gmail.com
Phone: +91 [protected]
Comment or Question: I had requested withdrawal transaction ten thousand rupees one time only, I am not able receive cash, but debited ten thousands from my account .so as per ATM EJ proof 1st trans RESP:65, 2nd transaction RESP:00, from financial
institution comment is transaction is successful, actually transaction
failed .which are correct ? Please give your valuable suggestion
Customer details:
Name: g. Venkata subbaiah
A/C no:[protected]
Home branch: Indian bank, pallipet branch
Tiruvallur (DT)
Tamilnadu
Mobile no: +91 [protected]
E mail ID: [protected]@gmail.com
Transaction details:
Date: 15.11.2012
Time: 12.40pm
ATM bank: Laxmi vilas bank
Place: Tirupathi, RTC bus stand
State: Andhra Pradesh
Wrongly debited amount: ten thousands
Reply
4.
Anonymous25 July 2014 00:45
from: Donde, J D
to: "[protected]@gmail.com"
date: Fri, Aug 30, 2013 at 4:32 PM
subject: Representaion against BO Chennai in connection with your complaint against Laxmi Vilas bank
mailed-by: rbi.org.in
: Important according to our magic sauce.
Madam/ Dear Sir,
We are in receipt of your representation against the decision of Banking Ombudsman Chennai in connection with your complaint against Laxmi Vilas bank. The matter is under examination and we will revert back to you in due course.
Regards,
J D Donde
Manager
Customer Service Department,
Reserve Bank of India,
Central Office, Amar Building, 1st Floor,
Sir P.M.Road, Fort, Mumbai – 400 001
Reply
5.
Anonymous27 July 2014 06:13
from: Donde, J D
to: "[protected]@gmail.com"
date: Fri, Aug 30, 2013 at 4:32 PM
subject: Representaion against BO Chennai in connection with your complaint against Laxmi Vilas bank
mailed-by: rbi.org.in
: Important according to our magic sauce.
Madam/ Dear Sir,
We are in receipt of your representation against the decision of Banking Ombudsman Chennai in connection with your complaint against Laxmi Vilas bank. The matter is under examination and we will revert back to you in due course.
Regards,
J D Donde
Manager
Customer Service Department,
Reserve Bank of India,
Central Office, Amar Building, 1st Floor,
Sir P.M.Road, Fort, Mumbai – 400 001
Reply
6.
Anonymous29 July 2014 14:43
from: RTI DESK AT CORPORATE OFFICE
to: ATMSC_CASH
cc: [protected]@gmail.com
date: Wed, Mar 27, 2013 at 10:11 AM
subject: FW: Sub: ATM transaction failed dated: 15.11.2012 Reg...,
mailed-by: indianbank.co.in
:
Dear sir,
we forward the complaint relating to his transaction made in LVB ATM at
tirupati.
LVB is stating that the transaction is successful. The customer is giving
his own comments and stating that LVB is not providing the CCTV footage.
We forward the complaint to for doing the needful.
Chief Manager (CSC)
________________
Reply
7.
Anonymous29 July 2014 14:54
Your complaint ported in Grievance redress site of Govt. of India
Inbox IND MAIL
[protected]@indianbank.co.in, Mar 28, 2013 at 2:08 PM
To: "[protected]@gmail.com" [protected]@gmail.com Reply
to all Forward Print Delete Show original
Attn Mr. G.Venkatasubbaiah
Dear Sir
Sub: Your complaint ported in Grievance redress site of Govt. of India.
With reference to the above we understand that the transactions were made at Point of Sale through MasterCard. For the transactions the acquirer Bank has claimed funds from us. Hence out ATM Center has raised charge back claim. The fate will be known after 45 days as per the prevailing arrangement for settlement of MasterCard transactions made at Point of Sale. This is for your kind information.
Regards,
.Rajagopal, Chief Manager, Indian Bank, Corporate Office, Customer Service Cell
Reply
8.
Anonymous3 August 2014 05:48
This comment has been removed by a blog administrator.
Reply
9.
Anonymous4 August 2014 00:38
FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
Inbox
Add star
Naik, A D
AttachmentThu, Jun 13, 2013 at 2:22 PM
To: "[protected]@gmail.com"
Reply | Reply to all | Forward | Print | Delete | Show original
Customer Service Department
Reserve Bank of India
Central Office
Madam/ Dear Sir,
We acknowledge receipt of your e-mail in [protected]@rbi.org.in.
With Regards,
AGM, CSD,
RBI, CO, Mumbai.
From: CGMCSD
Sent: Monday, June 03, 2013 11:19 AM
To: Naik, A D
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
Madam/Dear Sir,
Regards,
For CGM, CSD
RBI, Mumbai
From: Gopal, A Krishna
Sent: Thursday, May 30, 2013 9:59 AM
To: CGMCSD
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
Dear Sir,
For information and necessary action, if any.
Rgds
A Krishna Gopal
Joint Legal Adviser
From: Gnithesh Gattamaneni [mailto:[protected]@gmail.com]
Sent: Thursday, May 30, 2013 7:21 AM
To: Gopal, A Krishna
Subject: sub : ATM transaction failed dated :15.11.2012 Reg..,
Date: 29.05.2013
https://mail.google.com/mail/u/0/images/cleardot.gif
Dear sir/Madam
Sub: ATM transaction failed dated: 15.11.2012 Reg..,
I had requested ten thousands withdrawal transaction at Laxmi vilas ATM
bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash,
same debited from my account. During transaction system and receipt display
unavailable due to technical problem. Money must be in ATM bin. Next day
Lodge a complaint at my home branch, not yet solved.
Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any action.
Indian bank & Laxmi vilas bank provided different reports to customer as Indian bank comment is withdrawal transaction failed but reimbursement of wrongly debited amount could not considered from Laxmi vilas bank.
Laxmi vilas bank comment is withdrawal transaction is success and proof not provided to customer as CCTV footage and Technical error code
Please justify and give valuable suggestion.
With regards
G.venkata subbaiah
Customer details:
Name: g .Venkata subbaiah
A/C no: 96xxxxx70
Home branch: Indian bank, pallipet branch, TAMILNADU
Card no: 504433xxxxxxxxxx922
Mobile no: +91 xxxxxxxx56
Mail id: [protected]@gmail.com
Case details given below:
Indian bank nodal officer forward to BANKING OMBUDSMAN and complainant,
the following proof provided by Laxmi vilas bank ltd.
1. Detailed audit log/
JP log to the transaction with three preceding and three succeeding
transaction
2. CCTV footage not available and machine break down not applicable provided by Laxmi vilas bank ltd.
COMPLAINANT COUNTER : As per Laxmi vilas bank EJ proof 1st transaction
failed with technical error code: 65
Description: processor not communicating with the modem correctly
Possible case: this is normally a technical problem .the modem or the main
board may cause the problem.
Results: no money is dispersed, screen and receipt display system unavailable.
EJ proof:
NOV 15, 2012 12:40 003DM439
REF. NO:[protected]
CRD NO: 504433xxxxxxxxxx922
ACC:
TXN: CASH WITHDRAWAL
DESC: EXCEEDS DAY COUNT
RESP: 65
REQ NOT SERVICED
Reply
Aug 13, 2020
Complaint marked as Resolved 
