Indian Bank Complaints & Reviews

Report of loss of ATM card

Dear Sir/Mam,
I have lost my ATM card and request you to please block the card and arrange to issue me a duplicate card at the earliest.
Name of the customer : Abhilash Samel
Account no : [protected]
Branch details :Indian Bank, HSR Layout-Bangalore.

regards,
abhilash.

Global Banking Issues Network - GBIN
Our network is here to encourage all banks to be more efficient and help bank customers resolve failed or incomplete transactions with any bank worldwide in the quickest possible time. As a customer, you need to complain and make your voice heard
Monday, 21 April 2014
INDIAN BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT CASH DISPENSING
The Bank Name: Indian Bank

Customer Name: G .Venkata Subbaiah

Bank Account Number: 96xxxxx70

Transaction Amount: 10, 000

Date of transaction: 15 November 2012

ATM Location or Website transaction occurred: Lakshmi vilas ATM bank Tirupathi, Andra Pradesh

Other information on the issue:

I had requested ten thousands withdrawal transaction at Laxmi vilas ATM bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash, same debited from my account. During transaction system and receipt display unavailable due to technical problem. Excess Money must be in ATM bin. Next day Lodge a complaint at my home branch, not yet solved.

Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any
action.

Indian bank & Laxmi vilas bank provided different reports to customer as Indian bank comment is withdrawal transaction failed but reimbursement of wrongly debited amount could not considered from Laxmi vilas bank.

Laxmi vilas bank comment is withdrawal transaction is success and proof not provided to customer as CCTV footage and Technical error code

Please justify and resolve at the earliest .

With regards

G.venkata subbaiah (Tirupati, Andhra Pradesh, India)
at 01:28
Labels: Banking in India
Location: Tirupati, Andhra Pradesh, India
17 comments:
1.
Anonymous31 May 2014 15:59
from: DBS Hyderabad
to: "[protected]@rbi.org.in"
cc: "[protected]@gmail.com"
date: Wed, Jun 5, 2013 at 5:33 PM
subject: FW: sub: ATM transaction failed dated: 15.11.2012 Reg..,
mailed-by: rbi.org.in
Dear Sir

Please see the trailing mail relating to failed ATM transaction, wherein the card issuer bank is Indian Bank. In t/o Para 2(a) of Circular DPSS.PD.No.2632/02.10.002/2010-11 dated May 27, 2011, the reimbursement of failed transaction to the customer is to be made by the issuer bank and as the issuer bank (Indian Bank) is located in Chennai, we are forwarding this complaint to your office for necessary action.

with regards

Geeta K.Prasad
Assistant Manager
DBS, Hyderabad
________________________________
From: Prasad, Geeta Krishna
Sent: Wednesday, June 05, 2013 5:17 PM
To: DBS Hyderabad
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


________________________________
From: Subrahmanyam, R V R S
Sent: Friday, May 31, 2013 12:17 PM
To: Prasad, Geeta Krishna
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


RVRS Subrahmanyam
AM, RBI, DBS, Hyderabad

________________________________
From: Karan, Vinay
Sent: Thursday, May 30, 2013 5:06 PM
To: Meena, D K; Shankar, S
Cc: Subrahmanyam, R V R S
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


Dear Sir,
I am forwarding the complaint received by Shri N.K.Sahu, GM Kolkata Office who was earlier posted at Hyderabad for necessary action at your end.


Regards,

Vinay karan
DGM, HRMD
________________________________
From: Sahu, N K
Sent: Thursday, May 30, 2013 5:00 PM
To: Karan, Vinay
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


________________________________
From: Gnithesh Gattamaneni [[protected]@gmail.com]
Sent: Thursday, May 30, 2013 7:13 AM
To: Sahu, N K
Subject: sub : ATM transaction failed dated :15.11.2012 Reg..,
Dear sir/Madam
Sub: ATM transaction failed dated: 15.11.2012 Reg..,
I had requested ten thousands withdrawal transaction at Laxmi vilas ATM
bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash,
same debited from my account. During transaction system and receipt display
unavailable due to technical problem. Money must be in ATM bin. Next day
Lodge a complaint at my home branch, not yet solved.
Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any action.
Indian bank & Laxmi vilas bank provided different reports to customer as Indian bank comment is withdrawal transaction failed but reimbursement of wrongly debited amount could not considered from Laxmi vilas bank.
Laxmi vilas bank comment is withdrawal transaction is success and proof not provided to customer as CCTV footage and Technical error code
Please justify and give valuable suggestion.

With regards
G.venkata subbaiah

Customer details:
Name: g .Venkata subbaiah
A/C no:[protected]
Home branch: Indian bank, pallipet branch, TAMILNADU
Card no:[protected]
Mobile no: +91 [protected]
Mail id: [protected]@gmail.com
[protected][protected][protected][protected][protected][protected]
from: IND MAIL

to: "[protected]@gmail.com"

date: Thu, Mar 28, 2013 at 6:08 PM
subject: Your email regarding ATM transaction
mailed-by: indianbank.co.in


With reference to your email dated 22/03/2013
We hereby wish to inform you that since the acquiring bank has rejected the claim made by our Bank and also provided the mandatory proof for the transaction the request for reimbursement of amount debited for the transaction made through ATM could not be consider.
This is for your information.

WITH REGARDS.

CO/CSC
[protected][protected][protected][protected][protected][protected]
! Report Spam
Reply
2.
Anonymous1 June 2014 03:20
ATM transaction failed dated:15.11.2012 Reg...,
from: DBS Hyderabad
to: "[protected]@rbi.org.in"
cc: "[protected]@gmail.com"
date: Wed, Jun 5, 2013 at 5:33 PM
subject: FW: sub: ATM transaction failed dated: 15.11.2012 Reg..,
mailed-by: rbi.org.in
Dear Sir

Please see the trailing mail relating to failed ATM transaction, wherein the card issuer bank is Indian Bank. In t/o Para 2(a) of Circular DPSS.PD.No.2632/02.10.002/2010-11 dated May 27, 2011, the reimbursement of failed transaction to the customer is to be made by the issuer bank and as the issuer bank (Indian Bank) is located in Chennai, we are forwarding this complaint to your office for necessary action.


with regards

Geeta K.Prasad
Assistant Manager
DBS, Hyderabad
________________________________
From: Prasad, Geeta Krishna
Sent: Wednesday, June 05, 2013 5:17 PM
To: DBS Hyderabad
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


________________________________
From: Subrahmanyam, R V R S
Sent: Friday, May 31, 2013 12:17 PM
To: Prasad, Geeta Krishna
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


RVRS Subrahmanyam
AM, RBI, DBS, Hyderabad

________________________________
From: Karan, Vinay
Sent: Thursday, May 30, 2013 5:06 PM
To: Meena, D K; Shankar, S
Cc: Subrahmanyam, R V R S
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


Dear Sir,
I am forwarding the complaint received by Shri N.K.Sahu, GM Kolkata Office who was earlier posted at Hyderabad for necessary action at your end.


Regards,

Vinay karan
DGM, HRMD
________________________________
From: Sahu, N K
Sent: Thursday, May 30, 2013 5:00 PM
To: Karan, Vinay
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


________________________________
From: Gnithesh Gattamaneni [[protected]@gmail.com]
Sent: Thursday, May 30, 2013 7:13 AM
To: Sahu, N K
Subject: sub : ATM transaction failed dated :15.11.2012 Reg..,


Date: 30.05.2013


Dear sir/Madam
Sub: ATM transaction failed dated: 15.11.2012 Reg..,
I had requested ten thousands withdrawal transaction at Laxmi vilas ATM
bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash,
same debited from my account. During transaction system and receipt display
unavailable due to technical problem. Money must be in ATM bin. Next day
Lodge a complaint at my home branch, not yet solved.
Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any action.
Indian bank & Laxmi vilas bank provided different reports to customer as Indian bank comment is withdrawal transaction failed but reimbursement of wrongly debited amount could not considered from Laxmi vilas bank.
Laxmi vilas bank comment is withdrawal transaction is success and proof not provided to customer as CCTV footage and Technical error code
Please justify and give your valuable suggestion.

With regards
G.venkata subbaiah

Customer details:
Name: g .Venkata subbaiah
A/C no:[protected]
Home branch: Indian bank, pallipet branch, TAMILNADU
Card no:[protected]
Mobile no: +91 [protected]
Mail id: [protected]@gmail.com
Reply
3.
Anonymous20 July 2014 02:32

ATM technical expert’s report
Sub: Ten thousand rupees wrongly debited in Laxmi vilas ATM bank, Tirupathi, Andhra Pradesh, INDIA dated 15.11.2012 Reg..,
from: Sarah Matta
to: "g.venkata subbaiah"
date: Mon, Jun 10, 2013 at 10:18 PM
subject: RE: MOBILEMONEY Homepage Contact
mailed-by: mobilemoney.net
: Important mainly because of the words in the message

If amount was taken out of your account, you will need to file a dispute
with your financial institution.


Many Thanks,
Sarah Matta

MOBILEMONEY
941 Calle Negocio
San Clemente, CA 92673
P[protected] x 208
F[protected]
[protected]@mobilemoney.net


-----Original Message-----
From: g.venkata subbaiah [mailto:[protected]@gmail.com]
Sent: Saturday, June 08, 2013 6:03 AM
To: [protected]@mobilemoney.net; [protected]@mobilemoney.net; [protected]@mobilemoney.net
Subject: MOBILEMONEY Homepage Contact

Name: g.venkata subbaiah
Email: [protected]@gmail.com
Phone: +91 [protected]
Comment or Question: I had requested withdrawal transaction ten thousand rupees one time only, I am not able receive cash, but debited ten thousands from my account .so as per ATM EJ proof 1st trans RESP:65, 2nd transaction RESP:00, from financial
institution comment is transaction is successful, actually transaction
failed .which are correct ? Please give your valuable suggestion
Customer details:
Name: g. Venkata subbaiah
A/C no:[protected]
Home branch: Indian bank, pallipet branch
Tiruvallur (DT)
Tamilnadu
Mobile no: +91 [protected]
E mail ID: [protected]@gmail.com
Transaction details:
Date: 15.11.2012
Time: 12.40pm
ATM bank: Laxmi vilas bank
Place: Tirupathi, RTC bus stand
State: Andhra Pradesh
Wrongly debited amount: ten thousands

Reply
4.
Anonymous25 July 2014 00:45
from: Donde, J D
to: "[protected]@gmail.com"
date: Fri, Aug 30, 2013 at 4:32 PM
subject: Representaion against BO Chennai in connection with your complaint against Laxmi Vilas bank
mailed-by: rbi.org.in
: Important according to our magic sauce.

Madam/ Dear Sir,

We are in receipt of your representation against the decision of Banking Ombudsman Chennai in connection with your complaint against Laxmi Vilas bank. The matter is under examination and we will revert back to you in due course.

Regards,

J D Donde
Manager
Customer Service Department,
Reserve Bank of India,
Central Office, Amar Building, 1st Floor,
Sir P.M.Road, Fort, Mumbai – 400 001
Reply
5.
Anonymous27 July 2014 06:13
from: Donde, J D
to: "[protected]@gmail.com"
date: Fri, Aug 30, 2013 at 4:32 PM
subject: Representaion against BO Chennai in connection with your complaint against Laxmi Vilas bank
mailed-by: rbi.org.in
: Important according to our magic sauce.

Madam/ Dear Sir,

We are in receipt of your representation against the decision of Banking Ombudsman Chennai in connection with your complaint against Laxmi Vilas bank. The matter is under examination and we will revert back to you in due course.

Regards,

J D Donde
Manager
Customer Service Department,
Reserve Bank of India,
Central Office, Amar Building, 1st Floor,
Sir P.M.Road, Fort, Mumbai – 400 001
Reply
6.
Anonymous29 July 2014 14:43
from: RTI DESK AT CORPORATE OFFICE

to: ATMSC_CASH


cc: [protected]@gmail.com

date: Wed, Mar 27, 2013 at 10:11 AM
subject: FW: Sub: ATM transaction failed dated: 15.11.2012 Reg...,
mailed-by: indianbank.co.in

:
Dear sir,

we forward the complaint relating to his transaction made in LVB ATM at
tirupati.
LVB is stating that the transaction is successful. The customer is giving
his own comments and stating that LVB is not providing the CCTV footage.

We forward the complaint to for doing the needful.

Chief Manager (CSC)

________________
Reply
7.
Anonymous29 July 2014 14:54
Your complaint ported in Grievance redress site of Govt. of India
Inbox IND MAIL
[protected]@indianbank.co.in, Mar 28, 2013 at 2:08 PM
To: "[protected]@gmail.com" [protected]@gmail.com Reply
to all Forward Print Delete Show original
Attn Mr. G.Venkatasubbaiah
Dear Sir
Sub: Your complaint ported in Grievance redress site of Govt. of India.
With reference to the above we understand that the transactions were made at Point of Sale through MasterCard. For the transactions the acquirer Bank has claimed funds from us. Hence out ATM Center has raised charge back claim. The fate will be known after 45 days as per the prevailing arrangement for settlement of MasterCard transactions made at Point of Sale. This is for your kind information.
Regards,
.Rajagopal, Chief Manager, Indian Bank, Corporate Office, Customer Service Cell
Reply
8.
Anonymous3 August 2014 05:48
This comment has been removed by a blog administrator.
Reply
9.
Anonymous4 August 2014 00:38
FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
Inbox
Add star
Naik, A D
AttachmentThu, Jun 13, 2013 at 2:22 PM
To: "[protected]@gmail.com"
Reply | Reply to all | Forward | Print | Delete | Show original


Customer Service Department

Reserve Bank of India

Central Office


Madam/ Dear Sir,


We acknowledge receipt of your e-mail in [protected]@rbi.org.in.


With Regards,

AGM, CSD,

RBI, CO, Mumbai.


From: CGMCSD
Sent: Monday, June 03, 2013 11:19 AM
To: Naik, A D
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


Madam/Dear Sir,


Regards,


For CGM, CSD

RBI, Mumbai


From: Gopal, A Krishna
Sent: Thursday, May 30, 2013 9:59 AM
To: CGMCSD
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,

Dear Sir,

For information and necessary action, if any.


Rgds


A Krishna Gopal

Joint Legal Adviser


From: Gnithesh Gattamaneni [mailto:[protected]@gmail.com]
Sent: Thursday, May 30, 2013 7:21 AM
To: Gopal, A Krishna
Subject: sub : ATM transaction failed dated :15.11.2012 Reg..,


Date: 29.05.2013

https://mail.google.com/mail/u/0/images/cleardot.gif


Dear sir/Madam
Sub: ATM transaction failed dated: 15.11.2012 Reg..,
I had requested ten thousands withdrawal transaction at Laxmi vilas ATM
bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash,
same debited from my account. During transaction system and receipt display
unavailable due to technical problem. Money must be in ATM bin. Next day
Lodge a complaint at my home branch, not yet solved.

Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any action.

Indian bank & Laxmi vilas bank provided different reports to customer as Indian bank comment is withdrawal transaction failed but reimbursement of wrongly debited amount could not considered from Laxmi vilas bank.

Laxmi vilas bank comment is withdrawal transaction is success and proof not provided to customer as CCTV footage and Technical error code

Please justify and give valuable suggestion.


With regards
G.venkata subbaiah

Customer details:
Name: g .Venkata subbaiah
A/C no: 96xxxxx70
Home branch: Indian bank, pallipet branch, TAMILNADU
Card no: 504433xxxxxxxxxx922
Mobile no: +91 xxxxxxxx56
Mail id: [protected]@gmail.com

Case details given below:
Indian bank nodal officer forward to BANKING OMBUDSMAN and complainant,
the following proof provided by Laxmi vilas bank ltd.

1. Detailed audit log/
JP log to the transaction with three preceding and three succeeding
transaction

2. CCTV footage not available and machine break down not applicable provided by Laxmi vilas bank ltd.
COMPLAINANT COUNTER : As per Laxmi vilas bank EJ proof 1st transaction
failed with technical error code: 65

Description: processor not communicating with the modem correctly


Possible case: this is normally a technical problem .the modem or the main
board may cause the problem.


Results: no money is dispersed, screen and receipt display system unavailable.

EJ proof:

NOV 15, 2012 12:40 003DM439

REF. NO:[protected]

CRD NO: 504433xxxxxxxxxx922

ACC:


TXN: CASH WITHDRAWAL

DESC: EXCEEDS DAY COUNT

RESP: 65

REQ NOT SERVICED
Reply
10.
Anonymous6 August 2014 13:46
INDIAN BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT CASH DISPENSING

Gnithesh Gattamaneni
AttachmentMon, Aug 4, 2014 at 7:18 PM
To: cgmcsd, cgmincdapm, dgkale, [protected]@rbi.org.in, bochennai, "principalnodalofficer.vasant", "nksharma.vasant", indianmail, nodalofficer, "indianbank <", tirupathi
Reply | Reply to all | Forward | Print | Delete | Show original

Madam / Dear sir

please find the attachment and will give reply comments in
GLOBAL BANKING ISSUES NETWORK raised comments by complainant .

Thanks & Regards
G venkata subbaiah
Reply
11.
Anonymous9 August 2014 14:52
G VENKATA SUBBAIAH

from: C, SreeRangini
to: "Ravishankar.[protected]@lvbank.in"
cc: "[protected]@gmail.com"
date: Mon, Sep 2, 2013 at 2:40 PM
subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
mailed-by: rbi.org.in
: Important mainly because it was sent directly to you.

Madam /Dear Sir,

Please look into the complaint by your customer in the trailing mail. You are requested to look into the matter and take immediate action under advice to us. The complainant may be kept updated.


Regards

p. Mgr (C Sreerangini)
Manager
CSD, CO
RBI, Mumbai
Reply
12.
Anonymous9 August 2014 14:59
G venkata subbaiah

From: CGMCSD
Sent: Thursday, August 29, 2013 11:41 AM
To: C, SreeRangini
Subject: FW: sub :ATM transaction failed Reg..,


From: Help DBOD
Sent: Wednesday, August 28, 2013 5:21 PM
To: CGMCSD
Subject: FW: sub :ATM transaction failed Reg..,


From: Gnithesh Gattamaneni [mailto:[protected]@gmail.com]
Sent: 30 April 2013 17:52
To: Help DBOD
Subject: sub :ATM transaction failed Reg..,


Date: 30.04.2013


Dear sir/Madam,

Sub: ATM transaction failed dated November 15, 2012 Reg….,

I requested withdrawal transaction ten thousands at LAXMI VILAS ATM BANK, TIRUPATHI, ANDHRA PRADESH on 15.11.2012 at 12.40pm ref no….573. At the time, I am not able to receive cash, same amount debited from my account .screen display and receipt display unavailable due to system technical problem. System not dispersed money and money must be dumped in bin.

Same sent me as EJ PROOF

[protected]

NOV 15, 2012 12:40 003DM439

REF. NO:[protected]

CRD NO:[protected]

ACC:

TXN: CASH WITHDRAWAL

DESC: EXCEEDS DAY COUNT

RESP: 65

REQ NOT SERVICED

[protected]

Technical Error code: 65

Description: processor not communicating with the modem correctly

Possible case: this is normally a technical problem .the modem or the main board may cause the problem.

Results: no money is dispersed, screen and receipt display system unavailable.

No comment on CCTV footage from Laxmi vilas bank LTD.

Lodge complaint to my home branch, they were investigated and charge back claim and also provided mandatory proof, Laxmi vilas bank rejected.

If I received money, there were no question waste of my time as well as your time .please try to understand, how I earned the money, it is not a matter of single rupee, matter of 10000/-RS.

Please help me to get my money back as I am honest.

With regards

G .Venkata subbaiah

Customer details:

Name: g. Venkata subbaiah

A/C no:[protected]

Home branch: Indian bank, pallipet branch

Tiruvallur (DT)

Tamilnadu

Mobile no: +91 [protected]

E mail ID: [protected]@gmail.com


Reply
13.
Anonymous10 August 2014 11:58
from: Naik, A D
to: "Chennai, Banking Ombudsman"
cc: "[protected]@gmail.com"
date: Wed, Jun 26, 2013 at 9:59 AM
subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,
mailed-by: rbi.org.in
: Important mainly because of the words in the message.


Customer Service Department
Reserve Bank of India
Central Office

Madam/Dear Sir,

We are forwarding this email received by CGM, CSD, RBI for information and necessary action. Please acknowledge the receipt of this complaint directly to the complainant and keep us posted of the development to enable us to mark off the case.

With regards,

Arvind D. Naik
Asst. General Manager
Reserve Bank of India
Customer Service Department
Central Office
Amar Building, 1st Floor
Sir P.M.Road,
Fort, Mumbai – 400 001
Reply
14.
Anonymous10 August 2014 12:00
from: CRC Mumbai
to: CGMCSD
cc: "[protected]@gmail.com"
date: Mon, Aug 5, 2013 at 11:24 AM
subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg...,
mailed-by: rbi.org.in
: Important mainly because of the words in the message.


From: Regional Director, Mumbai
Sent: Monday, August 05, 2013 10:33 AM
To: CRC Mumbai
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg...,

-----Original Message-----
From: Gnithesh Gattamaneni [mailto:[protected]@gmail.com]
Sent: Sunday, August 04, 2013 12:40 PM
To: Regional Director, Mumbai
Subject: sub : ATM transaction failed dated :15.11.2012 Reg...,

Date :August 04, 2013
Madam/Dear sir,

Sub: ATM transaction failed dated: Nov 15th 2012 Reg.., I had requested ten thousands withdrawal transaction at Laxmi vilas ATM bank Tirupathi, Andhra Pradesh on 15.11.2012. I am not able to receive cash, same debited from my account. During transaction system and receipt display unavailable due to technical problem. Money must be in ATM bin. Next day Lodge a complaint at my home branch, not yet solved.

Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any action.

Indian bank & Laxmi vilas bank provided different reports to customer as Indian bank comment is withdrawal transaction failed but reimbursement of wrongly debited amount could not considered from Laxmi vilas bank.

Laxmi vilas bank comment is withdrawal transaction is success and proof not provided to customer as CCTV footage and Technical error code

Please resolve in this serious problem and credit in my account from wrongly debited amount.

With regards
G.venkata subbaiah
Reply
15.
Anonymous16 August 2014 01:17
Date: 16th AUGUST 2014
Madam / Dear sir
Sub: ATM transaction failed in Laxmi vilas ATM bank on 15.11.2012 Reg…,
HON’BLE BANKING OMBUDSMAN CHENNAI and HON’BLE BANKING OMBUDSMAN HYDERABAD registered no of complaints DUE TO “POOR ‘’ EXAMINE and no action has been taken against Laxmi vilas bank and Indian bank.
Please justify and will give your valuable suggestions
HON’BLE BANKING OMBUDSMAN CHENNAI & HON’BLE BANKING OMBUDSMAN HYDERABAD registered maintainable complaints are given below for your reference
Thanks & Regards
G.venkata subbaiah

[protected][protected][protected][protected]--

Auto-Acknowledgement Mail from RBI, Maintainable Complaint NO. is [protected]
Inbox


[protected]@rbi.org.in
Wed, Aug 6, 2014 at 11:43 AM
To: [protected]@gmail.com
Reply | Reply to all | Forward | Print | Delete | Show original

Thank you for writing to us. Your Complaint has been Successfully Registered.

Regards,
Banking Ombudsman

Complaint is forwarded to Nodal officer, details blow:
MANIMARAN R
GENERAL MANAGER
INDIAN BANK
Corporate Office, 254-260, Avvai Shanmugam Salai, Royapettah, Chennai.
600014
[protected]@indianbank.co.in

[protected][protected]-

Auto-Acknowledgement Mail from RBI, Maintainable Complaint NO. is [protected]
Inbox


[protected]@rbi.org.in
Fri, Jun 13, 2014 at 2:54 PM
To: [protected]@gmail.com
Reply | Reply to all | Forward | Print | Delete | Show original

Thank you for writing to us. Your Complaint has been Successfully Registered.

Regards,
Banking Ombudsman

Complaint is forwarded to Nodal officer, details blow:
MANIMARAN R
GENERAL MANAGER
INDIAN BANK
Corporate Office, 254-260, Avvai Shanmugam Salai, Royapettah, Chennai.
600014
[protected]@indianbank.co.in

[protected][protected][protected]

Auto-Acknowledgement Mail from RBI, Maintainable Complaint NO. is [protected]
Inbox


[protected]@rbi.org.in
Mon, Sep 16, 2013 at 3:34 PM
To: [protected]@gmail.com
Reply | Reply to all | Forward | Print | Delete | Show original

Thank you for writing to us. Your Complaint has been Successfully Registered.

Regards,
Banking Ombudsman

Complaint is forwarded to Nodal officer, details blow:
BALAKRISHNAN M
GENERAL MANAGER
INDIAN BANK
Corporate Office, 254-260, Avvai Shanmugam Salai, Royapettah, Chennai.
600014
[protected]@indianbank.co.in
Reply
16.
Anonymous16 August 2014 01:23
Auto-Acknowledgement Mail from RBI, Maintainable Complaint NO. is [protected]
Inbox


[protected]@rbi.org.in
Mon, Jun 17, 2013 at 6:11 PM
To: [protected]@gmail.com
Reply | Reply to all | Forward | Print | Delete | Show original

Thank you for writing to us. Your Complaint has been Successfully Registered.

Regards,
Banking Ombudsman

Complaint is forwarded to Nodal officer, details blow:
J P SHAH
Deputy General Manager
INDIAN BANK
Zonal Office, 3-6-365, 4TH FLOOR
LIBERTY PLAZA, HIMAYATNAGAR
HYDERABAD
500029
[protected]@indianbank.co.in

[protected][protected][protected]------

Auto-Acknowledgement Mail from RBI, Maintainable Complaint NO. is [protected]
Inbox


[protected]@rbi.org.in
Thu, Mar 14, 2013 at 2:28 PM
To: [protected]@gmail.com
Reply | Reply to all | Forward | Print | Delete | Show original

Thank you for writing to us. Your Complaint has been Successfully Registered.

Regards,
Banking Ombudsman

Complaint is forwarded to Nodal officer, details blow:
SREE LATHA M S
Assistant General Manager (P&D)
LAKSHMI VILAS BANK LTD
Administrative Office, Salem Main Road, P.O. Kathaparai, Karur
639006
sreelatha.[protected]@lvbank.in

[protected][protected][protected][protected]

Auto-Acknowledgement Mail from RBI, Maintainable Complaint NO. is [protected]
Inbox


[protected]@rbi.org.in
Wed, Jan 9, 2013 at 3:00 PM
To: [protected]@gmail.com
Reply | Reply to all | Forward | Print | Delete | Show original

Thank you for writing to us. Your Complaint has been Successfully Registered.

Regards,
Banking Ombudsman

Complaint is forwarded to Nodal officer, details blow:
PRADIP D MOPKAR
Dy General Manager
INDIAN BANK
Corporate Office, 254-260, Avvai Shanmugam Salai, Royapettah, Chennai
600014
[protected]@indianbank.co.in

[protected][protected][protected][protected]


Auto-Acknowledgement Mail from RBI, Maintainable Complaint NO. is [protected]
Inbox


[protected]@rbi.org.in
Tue, Dec 18, 2012 at 3:41 PM
To: [protected]@gmail.com
Reply | Reply to all | Forward | Print | Delete | Show original

Thank you for writing to us. Your Complaint has been Successfully Registered.

Regards,
Banking Ombudsman

Complaint is forwarded to Nodal officer, details blow:
J P SHAH
ASST. GENERAL MANAGER
INDIAN BANK
Zonal Office, 3-6-365, 4TH FLOOR
LIBERTY PLAZA, HIMAYATNAGAR
HYDERABAD
500029
[protected]@indianbank.co.in


Reply
17.
Anonymous18 August 2014 16:03

sub : ATM withdrawal transaction failed Reg..,
Inbox


Gnithesh Gattamaneni
Sun, Dec 2, 2012 at 8:21 PM
To: vembu.[protected]@lvbank.in
Reply | Reply to all | Forward | Print | Delete | Show original

Dear sir,
Received mail, I am Not satisfied with your report .Which having ‘’immediately you have tried‘’like sentence is Meaningless . Please send technical expert's report as well as ‘’transaction is successful ‘’photo image
Thanks and regards
G .Venkata subbaiah


[protected][protected][protected][protected][protected]

vembu.[protected]@lvbank.in> Tue, Dec 4, 2012 at 1:13 PM
To: [protected]@gmail.com
Cc: Ravishankar.[protected]@lvbank.in
Reply | Reply to all | Forward | Print | Delete | Show original

Dear Mr.Gnithesh,

Please note that I am in charge of the ATM technical operations and what I have sent to you were the findings of our technical analyse. Your claim was forwarded to me by our operation team for further probe. We did the technical analyse and sent our findings to you as suggested. Please present your requirements to your banker to whom we will share the available documentary evidence.


Thanks and regards,

S.VEMBU
AGM
LAXMI VILAS BANK

[protected][protected][protected][protected][protected]-------

from: RTI DESK AT CORPORATE OFFICE
to: ATMSC_CASH


cc: [protected]@gmail.com

date: Wed, Mar 27, 2013 at 10:11 AM
subject: FW: Sub: ATM transaction failed dated: 15.11.2012 Reg...,
mailed-by: indianbank.co.in
:
Dear sir,

we forward the complaint relating to his transaction made in LVB (LAXMI VILAS BANK ) ATM at
tirupati.
LVB is stating that the transaction is successful. The customer is giving
his own comments and stating that LVB is not providing the CCTV footage.

We forward the complaint to for doing the needful.

Chief Manager (CSC)
[protected][protected]
from: IND MAIL
to: "[protected]@gmail.com"

date: Thu, Mar 28, 2013 at 6:08 PM
subject: Your email regarding ATM transaction
mailed-by: indianbank.co.in

With reference to your email dated 22/03/2013
We hereby wish to inform you that since the acquiring bank has rejected the claim made by our Bank and also provided the mandatory proof for the transaction the request for reimbursement of amount debited for the transaction made through ATM could not be consider.
This is for your information.

WITH REGARDS.

CO/CSC


[protected]--------


CGMCSD
Mon, Feb 25, 2013 at 4:21 PM
To: "Ravishankar.[protected]@lvbank.in"
Cc: "[protected]@gmail.com"
Reply | Reply to all | Forward | Print | Delete | Show original

Madam/Dear Sir,

Please see the trailing email. We request you to look into the issue (s) raised by your customer and arrange to attend to/resolve the matter, as per extant rules/regulations, at the earliest. A copy of your reply sent to the complainant may be forwarded to us for our record.

With regards,

Arvind D. Naik
Asst. General Manager
Reserve Bank of India,
Customer Service Department,
Central Office,
Amar Building, 1st Floor,
Sir P.M.Road,
Fort, Mumbai – 400 001.
[protected][protected][protected]

Reply

Date: 22.06.2014

Dear Global banking issues network

Thanking you sir
for publish the complaint, the case is going on since 2012. I am giving
complaints to bankers and RBI officials, not yet get solution. Please case
transferred to further quarter for solution

Thanks & Regards


G venkata
subbaiah

Enclosed reports: 1.ATM complaint description

2. ATM
technical export’s report


Gnithesh Gattamaneni
<[protected]@gmail.com>


Sun, Jun 15, 2014 at 11:57 AM


To: bochennai
<[protected]@rbi.org.in>


Cc: cgmcsd
<[protected]@rbi.org.in>, dgkale <[protected]@rbi.org.in>,
[protected]@rbi.org.in, akgopal <[protected]@rbi.org.in>, csreerangini
<[protected]@rbi.org.in>, nodalofficer
<[protected]@indianbank.co.in>, indianmail
<[protected]@indianbank.co.in>, RTI DESK AT CORPORATE OFFICE
<[protected]@indianbank.co.in>, "principalnodalofficer.vasant"
<principalnodalofficer.[protected]@lvb.in>, "nksharma.vasant"
<nksharma.[protected]@lvb.in>, "Elanthirayan.muthaiyan"
<Elanthirayan.[protected]@lvbank.in>, "vembu.sankaran" <vembu.[protected]@lvbank.in>,
tirupathi <[protected]@lvb.in>, Indian Bank Customer Complaint
<[protected]@indianbank.co.in>, [protected]@gmail.com,
atmsc_cash <[protected]@indianbank.co.in>


Reply | Reply to all | Forward | Print | Delete | Show
original


To

HON’BLE BANKING OMBUDSMAN, CHENNAI


Madam/Dear sir,

Sub: ATM transaction failed dated 15th November
2012 Reg…,

Thanking you
sir/madam for registering the complaint vide Reg no: [protected] against Indian bank June
12, 2014

In this
case Hon’ble Banking Ombudsman Chennai office registered complaints are given
below

1. Complaint
no: 003351 against Indian bank dated : Dec 13, 2012

2. Complaint
no:004871 against Laxmi vilas bank dated
: March 11, 2013

3. Complaint
no :[protected]


Totally four complaints registered, as per
my personal opinion examine is very poor stating that repeatedly registered
complaints and disposed after three months .

Complainant is demanding for actual report
since 2012, no response from bankers.

Please note that acknowledge the below the
complainant counter and amendment the vide letter No: CSC: BO: 965:[protected]
and refund the wrongly debited amount in my account at the earliest .

Thanks & regards

G .venkata subbaiah

Indian bank nodal officer forward to
HON'BLE BANKING OMBUDSMAN the following proof provided by Laxmi vilas bank ltd
vide letter no : CSC:BO:965:[protected] dated :19.02.2013 .
Indian bank nodal officer
provided proof: Detailed audit log/
JP log to the transaction with three preceding and three succeeding
transaction
COMPLAINANT COUNTER:
As per Laxmi vilas bank EJ proof 1st transaction
failed with technical error code: 65, which

Description: processor not communicating with the modem
correctly


Possible case: this is normally a terminal problem .the modem or the main
board may cause the problem.


Results: no money is dispersed,
screen and receipt display system
unavailable.

EJ proof:

NOV 15, 2012 12:40 003DM439

REF. NO:[protected]

CRD NO:[protected]

ACC:


TXN: CASH WITHDRAWAL

DESC: EXCEEDS DAY COUNT

RESP: 65

REQ NOT SERVICED

[protected]


[protected]

NOV 15, 2012 12:41 003DM439

REF.NO <http://ref.no/>:[protected]

CRD:[protected]

ACC:

TXN: CASH WITHDRAWAL

DISP: RS 10000.00

00 00 20 00

RESP: 00

REQ SERVICED-

[protected]


[protected]

NOV 15, 2012 12:43 003DM439

REF.NO <http://ref.no/>:[protected]

CRD: [protected]

ACC:

TXN: CASH WITHDRAWAL

DISP: RS 2000.00

00 00 04 00

RESP: 00

REQ SERVICED

-----

Indian bank nodal officer provided proof:
CCTV footage not available and machine break down report not
applicable

complainant counter:

from:

*RTI DESK AT CORPORATE OFFICE* <[protected]@indianbank.co.in>

to:

ATMSC_CASH <[protected]@indianbank.co.in>


cc:

[protected]@gmail.com

date:

Wed, Mar 27, 2013 at 10:11 AM

subject:

FW: Sub: ATM transaction failed dated: 15.11.2012 Reg...,

mailed-by:

indianbank.co.in

:


Dear sir,

we forward the complaint relating to his transaction made in LVB ATM at
tirupati.
LVB is stating that the transaction is successful. The customer is giving
his own comments and stating that LVB is not providing the CCTV footage.

We forward the complaint to for doing the needful.

Chief Manager (CSC)


________________________________

Indian bank nodal officer provided proof: charge back report


Complainant counter:


Your complaint ported in Grievance redress site of Govt.
of India.
Inbox


IND MAIL
<[protected]@indianbank.co.in>


Thu, Mar 28, 2013 at 2:08 PM


To: "[protected]@gmail.com"
<[protected]@gmail.com>


Reply | Reply to all | Forward | Print | Delete | Show original


Kind
Attn Mr. G.Venkatasubbiah.

Dear
sir,

Sub:
Your complaint ported in Grievance redress site of Govt. of India.

With
reference to the above we understand that the transactions were made at
Point of Sale through MasterCard. For the transactions
the acquirer Bank has claimed funds from us. Hence out ATM Center
has raised charge back claim. The fate will be known after
45 days as per the prevailing arrangement for settlement of MasterCard
transactions made at Point of Sale. This is for your kind
information.

With
Regards,

R.Rajagopal,
Chief
Manager,
Indian
Bank,
Corporate
Office, Customer Service Cell


[protected][protected]--


ATM technical
Export’s report


from: Sarah Matta <[protected]@mobilemoney.net>
to: "g.venkata subbaiah" <[protected]@gmail.com>
date: Mon, Jun 10, 2013 at 10:18 PM
subject: RE: MOBILEMONEY Homepage Contact
mailed-by: mobilemoney.net
: Important mainly because of the words in the message


If amount was taken out of your account, you will need to
file a dispute
with your financial institution.


Many Thanks,
Sarah Matta

MOBILEMONEY
941 Calle Negocio
San Clemente, CA 92673
P[protected] x 208
F[protected]
[protected]@mobilemoney.net


-----Original Message-----
From: g.venkata subbaiah [mailto:[protected]@gmail.com]
Sent: Saturday, June 08, 2013 6:03 AM
To: [protected]@mobilemoney.net; [protected]@mobilemoney.net; [protected]@mobilemoney.net
Subject: MOBILEMONEY Homepage Contact

Name: g.venkata subbaiah
Email: [protected]@gmail.com
Phone: +91 [protected]
Comment or Question: I had requested withdrawal transaction ten thousand rupees
one time only, I am not able receive cash, but debited ten thousands from my
account .so as per ATM EJ proof 1st trans RESP:65, 2nd transaction RESP:00, from financial
institution comment is transaction is successful, actually transaction
failed .which are correct ? Please give your valuable suggestion
Customer details:
Name: g. Venkata subbaiah
A/C no:[protected]
Home branch: Indian bank, pallipet branch
Tiruvallur (DT)
Tamilnadu
Mobile no: +91 [protected]
E mail ID: [protected]@gmail.com
Transaction details:
Date: 15.11.2012
Time: 12.40pm
ATM bank: Laxmi vilas bank
Place: Tirupathi, RTC bus stand
State: Andhra Pradesh

Country: INDIA
wrongly debited amount: ten thousands

Global
Banking Issues Network - GBIN

Our network is here to encourage all
banks to be more efficient and help bank customers resolve failed or incomplete
transactions with any bank worldwide in the quickest possible time. As a
customer, you need to complain and make your voice heard.

Monday, 21 April 2014

INDIAN BANK / INDIA / ATM CARD / BANK DEBIT
WITHOUT CASH DISPENSING

The Bank Name:
Indian Bank

Customer Name: G
.Venkata Subbaiah

Bank Account Number: 96xxxxx70

Transaction Amount: 10, 000

Date of transaction: 15 November
2012

ATM Location or Website transaction occurred: Lakshmi vilas ATM
bank Tirupathi, Andra Pradesh

Other information on the issue:

I had requested ten thousands withdrawal transaction at Laxmi vilas ATM bank
Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash, same
debited from my account. During transaction system and receipt display
unavailable due to technical problem. Excess Money must be in ATM bin. Next day
Lodge a complaint at my home branch, not yet solved.

Lodge complaint to HON'BLE
BANKING OMBUDSMAN Chennai, could not taken any
action.

Indian bank & Laxmi vilas bank provided different reports to customer as
Indian bank comment is withdrawal transaction failed but reimbursement of
wrongly debited amount could not considered from Laxmi vilas bank.

Laxmi vilas bank comment is withdrawal transaction is success and proof not
provided to customer as CCTV footage and Technical error code

Please justify and resolve at the earliest .

With regards

G.venkata subbaiah (Tirupati, Andhra Pradesh, India)

at 01:28

Labels: Banking
in India

Location: Tirupati, Andhra Pradesh, India

9 comments:


Anonymous31
May 2014 15:59

from: DBS Hyderabad
to: "[protected]@rbi.org.in"
cc: "[protected]@gmail.com"
date: Wed, Jun 5, 2013 at 5:33 PM
subject: FW: sub: ATM transaction failed dated: 15.11.2012 Reg..,
mailed-by: rbi.org.in
Dear Sir

Please see the trailing mail relating to failed ATM transaction, wherein the
card issuer bank is Indian Bank. In t/o Para 2(a) of Circular
DPSS.PD.No.2632/02.10.002/2010-11 dated May 27, 2011, the reimbursement of
failed transaction to the customer is to be made by the issuer bank and as the
issuer bank (Indian Bank) is located in Chennai, we are forwarding this
complaint to your office for necessary action.

with regards

Geeta K.Prasad
Assistant Manager
DBS, Hyderabad
________________________________
From: Prasad, Geeta Krishna
Sent: Wednesday, June 05, 2013 5:17 PM
To: DBS Hyderabad
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


________________________________
From: Subrahmanyam, R V R S
Sent: Friday, May 31, 2013 12:17 PM
To: Prasad, Geeta Krishna
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


RVRS Subrahmanyam
AM, RBI, DBS, Hyderabad

________________________________
From: Karan, Vinay
Sent: Thursday, May 30, 2013 5:06 PM
To: Meena, D K; Shankar, S
Cc: Subrahmanyam, R V R S
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


Dear Sir,
I am forwarding the complaint received by Shri N.K.Sahu, GM Kolkata Office who
was earlier posted at Hyderabad for necessary action at your end.


Regards,

Vinay karan
DGM, HRMD
________________________________
From: Sahu, N K
Sent: Thursday, May 30, 2013 5:00 PM
To: Karan, Vinay
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


________________________________
From: Gnithesh Gattamaneni [[protected]@gmail.com]
Sent: Thursday, May 30, 2013 7:13 AM
To: Sahu, N K
Subject: sub : ATM transaction failed dated :15.11.2012 Reg..,
Dear sir/Madam
Sub: ATM transaction failed dated: 15.11.2012 Reg..,
I had requested ten thousands withdrawal transaction at Laxmi vilas ATM
bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash,
same debited from my account. During transaction system and receipt display
unavailable due to technical problem. Money must be in ATM bin. Next day
Lodge a complaint at my home branch, not yet solved.
Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any
action.
Indian bank & Laxmi vilas bank provided different reports to customer as
Indian bank comment is withdrawal transaction failed but reimbursement of
wrongly debited amount could not considered from Laxmi vilas bank.
Laxmi vilas bank comment is withdrawal transaction is success and proof not
provided to customer as CCTV footage and Technical error code
Please justify and give valuable suggestion.

With regards
G.venkata subbaiah

Customer details:
Name: g .Venkata subbaiah
A/C no:[protected]
Home branch: Indian bank, pallipet branch, TAMILNADU
Card no:[protected]
Mobile no: +91 [protected]
Mail id: [protected]@gmail.com
[protected][protected][protected][protected][protected][protected]
from: IND MAIL

to: "[protected]@gmail.com"

date: Thu, Mar 28, 2013 at 6:08 PM
subject: Your email regarding ATM transaction
mailed-by: indianbank.co.in


With reference to your email dated 22/03/2013
We hereby wish to inform you that since the acquiring bank has rejected the claim made by our Bank and
also provided the mandatory proof for the transaction the request for
reimbursement of amount debited for the transaction made through ATM could not
be consider.
This is for your information.

WITH REGARDS.

CO/CSC
[protected][protected][protected][protected][protected][protected]
! Report Spam

Reply


Anonymous1
June 2014 03:20

ATM transaction failed dated:15.11.2012 Reg...,
from: DBS Hyderabad
to: "[protected]@rbi.org.in"
cc: "[protected]@gmail.com"
date: Wed, Jun 5, 2013 at 5:33 PM
subject: FW: sub: ATM transaction failed dated: 15.11.2012 Reg..,
mailed-by: rbi.org.in
Dear Sir

Please see the trailing mail relating to failed ATM transaction, wherein the
card issuer bank is Indian Bank. In t/o Para 2(a) of Circular DPSS.PD.No.2632/02.10.002/2010-11
dated May 27, 2011, the reimbursement of failed transaction to the customer is
to be made by the issuer bank and as the issuer bank (Indian Bank) is
located in Chennai, we are forwarding this complaint to your office for
necessary action.


with regards

Geeta K.Prasad
Assistant Manager
DBS, Hyderabad
________________________________
From: Prasad, Geeta Krishna
Sent: Wednesday, June 05, 2013 5:17 PM
To: DBS Hyderabad
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


________________________________
From: Subrahmanyam, R V R S
Sent: Friday, May 31, 2013 12:17 PM
To: Prasad, Geeta Krishna
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


RVRS Subrahmanyam
AM, RBI, DBS, Hyderabad

________________________________
From: Karan, Vinay
Sent: Thursday, May 30, 2013 5:06 PM
To: Meena, D K; Shankar, S
Cc: Subrahmanyam, R V R S
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


Dear Sir,
I am forwarding the complaint received by Shri N.K.Sahu, GM Kolkata Office who
was earlier posted at Hyderabad for necessary action at your end.


Regards,

Vinay karan
DGM, HRMD
________________________________
From: Sahu, N K
Sent: Thursday, May 30, 2013 5:00 PM
To: Karan, Vinay
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


________________________________
From: Gnithesh Gattamaneni [[protected]@gmail.com]
Sent: Thursday, May 30, 2013 7:13 AM
To: Sahu, N K
Subject: sub : ATM transaction failed dated :15.11.2012 Reg..,


Date: 30.05.2013


Dear sir/Madam
Sub: ATM transaction failed dated: 15.11.2012 Reg..,
I had requested ten thousands withdrawal transaction at Laxmi vilas ATM
bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash,
same debited from my account. During transaction system and receipt display
unavailable due to technical problem. Money must be in ATM bin. Next day
Lodge a complaint at my home branch, not yet solved.
Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any
action.
Indian bank & Laxmi vilas bank provided different reports to customer as
Indian bank comment is withdrawal transaction failed but reimbursement of
wrongly debited amount could not considered from Laxmi vilas bank.
Laxmi vilas bank comment is withdrawal transaction is success and proof not
provided to customer as CCTV footage and Technical error code
Please justify and give your valuable suggestion.

With regards
G.venkata subbaiah

Customer details:
Name: g .Venkata subbaiah
A/C no:[protected]
Home branch: Indian bank, pallipet branch, TAMILNADU
Card no:[protected]
Mobile no: +91 [protected]
Mail id: [protected]@gmail.com

Reply


Anonymous20
July 2014 02:32


ATM technical expert’s report
Sub: Ten thousand rupees wrongly debited in Laxmi vilas ATM bank, Tirupathi,
Andhra Pradesh, INDIA dated 15.11.2012 Reg..,
from: Sarah Matta
to: "g.venkata subbaiah"
date: Mon, Jun 10, 2013 at 10:18 PM
subject: RE: MOBILEMONEY Homepage Contact
mailed-by: mobilemoney.net
: Important mainly because of the words in the message

If amount was taken out of
your account, you will need to file a dispute
with your financial institution.


Many Thanks,
Sarah Matta

MOBILEMONEY
941 Calle Negocio
San Clemente, CA 92673
P[protected] x 208
F[protected]
[protected]@mobilemoney.net


-----Original Message-----
From: g.venkata subbaiah [mailto:[protected]@gmail.com]
Sent: Saturday, June 08, 2013 6:03 AM
To: [protected]@mobilemoney.net; [protected]@mobilemoney.net; [protected]@mobilemoney.net
Subject: MOBILEMONEY Homepage Contact

Name: g.venkata subbaiah
Email: [protected]@gmail.com
Phone: +91 [protected]
Comment or Question: I had requested withdrawal transaction ten thousand rupees
one time only, I am not able receive cash, but debited ten thousands from my
account .so as per ATM EJ proof 1st trans RESP:65, 2nd transaction RESP:00, from financial
institution comment is transaction is successful, actually transaction
failed .which are correct ? Please give your valuable suggestion
Customer details:
Name: g. Venkata subbaiah
A/C no:[protected]
Home branch: Indian bank, pallipet branch
Tiruvallur (DT)
Tamilnadu
Mobile no: +91 [protected]
E mail ID: [protected]@gmail.com
Transaction details:
Date: 15.11.2012
Time: 12.40pm
ATM bank: Laxmi vilas bank
Place: Tirupathi, RTC bus stand
State: Andhra Pradesh
Wrongly debited amount:
ten thousands


Reply


Anonymous25
July 2014 00:45

from: Donde, J D
to: "[protected]@gmail.com"
date: Fri, Aug 30, 2013 at 4:32 PM
subject: Representaion against BO Chennai in connection with your complaint
against Laxmi Vilas bank
mailed-by: rbi.org.in
: Important according to our magic sauce.

Madam/ Dear Sir,

We are in receipt of your representation against the decision of Banking
Ombudsman Chennai in connection with your complaint against Laxmi Vilas bank. The matter is under examination
and we will revert back to you in due course.

Regards,

J D Donde
Manager
Customer Service Department,
Reserve Bank of India,
Central Office, Amar Building, 1st Floor,
Sir P.M.Road, Fort, Mumbai – 400 001

Reply


Anonymous27
July 2014 06:13

from: Donde, J D
to: "[protected]@gmail.com"
date: Fri, Aug 30, 2013 at 4:32 PM
subject: Representaion against BO Chennai in connection with your complaint
against Laxmi Vilas bank
mailed-by: rbi.org.in
: Important according to our magic sauce.

Madam/ Dear Sir,

We are in receipt of your representation against the decision of Banking
Ombudsman Chennai in connection with your complaint against Laxmi Vilas bank.
The matter is under examination and we will revert back to you in due course.

Regards,

J D Donde
Manager
Customer Service Department,
Reserve Bank of India,
Central Office, Amar Building, 1st Floor,
Sir P.M.Road, Fort, Mumbai – 400 001

Reply


Anonymous29
July 2014 14:43

from: RTI DESK AT CORPORATE
OFFICE

to: ATMSC_CASH


cc: [protected]@gmail.com

date: Wed, Mar 27, 2013 at 10:11 AM
subject: FW: Sub: ATM transaction failed dated: 15.11.2012 Reg...,
mailed-by: indianbank.co.in

:
Dear sir,

we forward the complaint relating to his transaction made in LVB ATM at
tirupati.
LVB is stating that the transaction is successful. The customer is giving
his own comments and stating that LVB is not providing the CCTV footage.

We forward the complaint to for doing the needful.

Chief Manager (CSC)

________________

Reply


Anonymous29
July 2014 14:54

Your complaint ported in
Grievance redress site of Govt. of India
Inbox IND MAIL
[protected]@indianbank.co.in, Mar 28, 2013 at 2:08 PM
To: "[protected]@gmail.com" [protected]@gmail.com Reply
to all Forward Print Delete Show original
Attn Mr. G.Venkatasubbaiah
Dear Sir
Sub: Your complaint ported in Grievance redress site of Govt. of India.
With reference to the above we understand that the transactions were made at
Point of Sale through MasterCard. For the transactions the acquirer Bank has claimed funds from us. Hence
out ATM Center has raised charge back claim. The fate will be known
after 45 days as per the prevailing arrangement for settlement of MasterCard
transactions made at Point of Sale. This is for your kind information.
Regards,
.Rajagopal, Chief Manager, Indian Bank, Corporate Office, Customer Service Cell

Reply


Anonymous3
August 2014 05:48

This
comment has been removed by a blog administrator.

Reply


Anonymous4
August 2014 00:38

FW: sub : ATM transaction
failed dated :15.11.2012 Reg..,
Inbox
Add star
Naik, A D
AttachmentThu, Jun 13, 2013 at 2:22 PM
To: "[protected]@gmail.com"
Reply | Reply to all | Forward | Print | Delete | Show original


Customer Service Department

Reserve Bank of India

Central Office


Madam/ Dear Sir,


We acknowledge receipt of
your e-mail in [protected]@rbi.org.in.


With Regards,

AGM, CSD,

RBI, CO, Mumbai.


From: CGMCSD
Sent: Monday, June 03, 2013 11:19 AM
To: Naik, A D
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,


Madam/Dear Sir,


Regards,


For CGM, CSD

RBI, Mumbai


From: Gopal, A Krishna
Sent: Thursday, May 30, 2013 9:59 AM
To: CGMCSD
Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..,

Dear Sir,

For information and
necessary action, if any.


Rgds


A Krishna Gopal

Joint Legal Adviser


From: Gnithesh Gattamaneni [mailto:[protected]@gmail.com]
Sent: Thursday, May 30, 2013 7:21 AM
To: Gopal, A Krishna
Subject: sub : ATM transaction failed dated :15.11.2012 Reg..,


Date: 29.05.2013

https://mail.google.com/mail/u/0/images/cleardot.gif


Dear sir/Madam
Sub: ATM transaction failed dated: 15.11.2012 Reg..,
I had requested ten thousands withdrawal transaction at Laxmi vilas ATM
bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash,
same debited from my account. During transaction system and receipt display
unavailable due to technical problem. Money must be in ATM bin. Next day
Lodge a complaint at my home branch, not yet solved.

Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any
action.

Indian bank & Laxmi vilas bank provided different reports to customer as
Indian bank comment is withdrawal transaction failed but reimbursement of
wrongly debited amount could not considered from Laxmi vilas bank.

Laxmi vilas bank comment is withdrawal transaction is success and proof not
provided to customer as CCTV footage and Technical error code

Please justify and give valuable suggestion.


With regards
G.venkata subbaiah

Customer details:
Name: g .Venkata subbaiah
A/C no: 96xxxxx70
Home branch: Indian bank, pallipet branch, TAMILNADU
Card no: 504433xxxxxxxxxx922
Mobile no: +91 xxxxxxxx56
Mail id: [protected]@gmail.com

Case details given below:
Indian bank nodal officer forward to BANKING OMBUDSMAN and complainant,
the following proof provided by Laxmi vilas bank ltd.

1. Detailed audit log/
JP log to the transaction with three preceding and three succeeding
transaction

2. CCTV footage not available and machine break down not applicable provided by
Laxmi vilas bank ltd.
COMPLAINANT COUNTER
: As per Laxmi vilas bank EJ proof 1st transaction
failed with technical error code: 65

Description: processor not communicating with the modem correctly


Possible case: this is normally a technical problem .the modem or the main
board may cause the problem.


Results: no money is
dispersed, screen and receipt display system unavailable.

EJ proof:

NOV 15, 2012 12:40 003DM439

REF. NO:[protected]

CRD NO: 504433xxxxxxxxxx922

ACC:


TXN: CASH WITHDRAWAL

DESC: EXCEEDS DAY COUNT

RESP: 65

REQ NOT SERVICED

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