Indian Bank Complaints & Reviews

I retired from central government service on 31/7/2011. While realeasing my gratuity, the government withheld 10% which need jto released automatically after six months i.e. 1/2/2012 in case thereare no claim from the Pension sanctioning authority. Despite my jpersonal visits to the bank more than 10 times the bank auathorities are adamant and not crediting the amount of 10% of withheld grauity. I have over tlequoted their Head office circular No. CRA/191/ dt. 23/2/12 over telephone on 2/4/12.
My earlier complaints to Customer complaints cell has not yielded positive response. Please advise me whether I can file a FIR with police station. Please indicate the IPC/CPC section for refusal of duties as a public servant to perform legitimate duties and harassment of lpublic (Customer). You can understand my mental agony for the last 60 days. What should be my claim where should I lodge it. Please reply at once.

Dear Sir,

I am KANAGARETHINAM, my account details below.

Savings Bank Account No. : [protected]
Date of opening : 22/11/2004
Mode of operation : Self

Address :
S/O VELAYUTHAM
4/23 AVMS ST
KODIYAKKARAI 614807
Branch Address:
14-A SETHU RASTHA
VEDARANYAM ( 175 )
NAGAPATTINAM 614810
IFSCode :IDIB000V010
MICR Code :[protected]
CIF No. :[protected]

I am facing many inconveniences with my branch. I have listed few of them below,

1. When I waiting on queue to do any transaction (like deposit, withdrawal, passbook entry), the banking officials giving priority to some people(they may be VIP customers) who was not waited in queue.

2. When I trying to put Demand Drafts for collection, they have kept the cheque aside on anybody's table for longtime till to get remainder from me.

3. I found that minimum account balance required to open Net banking is Rs.500(Rupees Five Hundred only) from Bank’s website. But my bank’s Senior Manager says that minimum account balance must be Rs. 5000 (Rupees Five Thousand only). For this reason I am unable to open Net banking even I am having account for the past 8 years.

I want to know why the bank’s officials handling their customers badly like this? If I go to Senior Manager to make complaint, he trying to compromise me. As a customer, don't I have rights make complaints like this?

I am an educational person to ask about my customer rights with the bank. But many of the account holders of this branch are uneducated persons (farmer, fishermen, etc). How they can able to manage problems like this? I didn't make any complaints regarding the above terms till today.

But, now I wish to make complaint about a special kind. I am working in Chennai, Tamilnadu. When I am in chennai, my father made passbook entry for my account on 14.03.2012. On that entry he found a larger amount as my account balance, then told me to check myaccount balance, use that amount if I need. I went to my nearest ATM and checked it. My account doesn’t have that account balance which my father told.

For this reason, I went to my hometown (Kodiyakkarai) on last saturday (17.03.2012). I have checked my passbook entry. I found some overwritten printings on it. It means, the banking official put entry on a page which has been printed already.
I am unable to take this problem as easy. I went to my branch and asked the branch's Senior Manager about the overwritten entry on my pass book .He told AS USUAL that I will cross this wrong entry and put new entry on a new page, he tried to compromise me. I told him that I didn't come here to correct this mistake, I want to know HOW,WHY this may happen in a fully computerized bank which have well qualified officials. I told him that I will make complaint about this branch. He doesn’t bother my talk. He did not give proper respect to me. Then our conversation continued around 15mins. Finally he told that, "You may go anywhere, make complaint with anybody, etc".

I am not an Indian citizen, bank customer, educational person if I didn’t proceed further after his words like this.

Witnesses I have:

1. My elder brother who was with me during my conversation with the bank Senior Manager.
2. Recorded Audio file of our conversation(on 17.03.2012).
3. Wrongly printed passbook

Regards,
Kanagarethinam.V
+91-[protected]
[protected]@yahoo.co.in

I got credit card of Indian Bank.Since June 2011 bank neither had send me statements nor minimum amount credited from my actt. I made many complaints personally,by mail n my a letter sent on 22/2/2012 by RPAD.Till the date no response is given by bank n they are only sending sms for payment.I had paid actual purchased amount n requested to waive penalty charges as it was delayed by bank.It is on part of bank to send me statements by post n by mail. But bank is ignoring complaint made by me.

As i entered my debit card of state bank of india in indian bank atm. . . . . Because of technical problem card was not returned back and it was inside atm machine. . . , as i spoke to officer of indian bank they are telling that they will not return my debit card back becuase i asked them some rules and regulations. . .

Pls check it out and take a action as soon as possible

Officer mobile no [protected]. . .
Indian bank

I receive pension from the army as my husband passed away while on active duty. Recently, the pension officers at T nagar chennai branch have started to harass me asking me indecent and personal questions. The bank has been just ordered to disburse pension amount to my account and not snoop or sneak up on my life. Very upset to say one of the officers was a woman. They will pay for all this in some way or the other in this lifetime of theirs.

Dear sir, I am B.K.Dinkar, I often got sms on my vodafone mobile number [protected] from Indian Bank if any transaction is done. Though I dont have any Indian Bank Account. Today I got a sms- "Indian Bank- weekend info: Balance in your a/c XXXXXX6643 as on 25/02/2012 : Total Bal. Rs.1 CR, Clear Bal Rs.1 CR." I have not registered my mobile number for any internet banking. So please take necessory actions to stop any unwanted sms on my mobile number. Thanks.

Dear All,

I have a Indian bank global classic Credit card and am absolutely appalled by the kind of service Indian bank offers for its credit cards.

1. The customer care center numbers at the back of credit card[protected]/1321, no body ever answers.
2. The All India toll free no.[protected]Number does not exist!!)

You will always get card statements either 1 day before the payment is due or sometimes even after the due date has passed. It is impossible to pay this card on time and avoid late fine charges. To make matters worse, you get no one to talk to to solve your problems.

So my advice to everyone, STAY AWAY from Indian Bank Credit Cards.

M

[protected].I went indian bank at koodal nagar in madurai,for my education loan. I was contact branch manager for my request.But he told me,we already done the education loans for this year.Then he was getout of his room.That the time he doesn't come back his cabin.After 5 min i get out of there.
I want loan for my one year film direction course. What can i do?

sir,
i have tranferred 1825 rupees from al rajhi bank saudi arabia with acc. no.[protected] to my old acc. no. 16151 you have recieved a cheque from icici bank chennai on 3 august 2005 with d.d. no. 469264 . i have complained manier times but only one answer is given `we will check,we are not having some information as the acc. no. is so old` it is a humble request that somebody should look after it and take decisions to satisfy the customers.
thank you

Sub: wrong deduction of 10000 rs for indian bank a/c no[protected]

Sir,
With your humble permission i want to state few lines for your consideration and favourable action.

1. I am an saving bank a/c holder with indian bank (A/c no.[protected].

2. On 07 july 2011, around 9:00 pm, i used pnb atm at new friends colony new delhi (Atm id-n 1150900 & seq. No. 0252) to withdraw an amount. But when i enter the pin then there was no response on screen then i cancelled the transaction. At 9:23 pm i got a message on my mobile that your account has been debited a sum of 10000 rs.

3. I have already made a complaint with indian bank through cust. Care and submitted a written application to my indian bank branch on[protected].

4. On date[protected] they said that your application has been rejected, contact punjab national bank.

5. On date[protected] i re-complained through application to our branch.

6. On date[protected] manager has logged a complain. On date[protected] manage said to me that your application has been rejected again.

7. Sir please tell me why my application/complain has been rejected.

8. Sir my request to you is that kindly short out the matter as soon as possible so that i can avail my valuable money which is very much needed by me. I am a student you cannot imagine how i will manage this loss.

Thanking you,

Zainul abdeen khan
Indian bank a/c no.[protected]
Ph.D. Scholar
Dept. Of biosciences
Jamia millia islamia (A central university)
New delhi-110025
Mobile no. [protected]

Hi there,

Last week my wife withdrew 7,000Rs from Indian bank, Indirapuram ATM.
To her bad fortune she got two 1000 rupee notes in very bad
condition(mutilated, torn). When she told this to me I assured her
that this has happened to me in the past with Karnataka bank and they
took the notes back. ATM was not dispencing the printed receipt (this
is a common case in this ATM) but I was not worried over this.

Now when she went to report this to the bank real humiliation and
harrasment of her life began. The bad treatment by at least 5-6
employees(including branch manager ...he was after all the boss and
displayed his "bossiness" in bad treatment as well). They exchanged
these staements:

- 1 person - You go to your bank(her acc is with ICICI) and ask them
to fix this. Interesting part is: ATM belongs to Indian Bank and we
have to go to ICICI and ask them to give us correct notes. The
illogical part can be seen even by a novice.

- 2 person - We don't put bad notes in ATM and you are lieing. We
don't trust you.

- 3 person - When she said you can check bank transaction and match
it. Answer: we don't have such details and our ATM always
dispense printed receipt (I've never heard such a lie in my life,
number of times I used this ATM without receipts).

- 4 person - If there is no receipt you could have checked your notes
before CCTV camera so that it would be visible there . I can't stop
laughing at this,.. there should be some limit of nonsense these
people utter. A log queue awaiting outside ATM and we are searching
CCTV camera and then counting notes....

- 5 person - These things happen in life, just accept it and forget it

- Manager - My wife asked what would you do if this happens to you in
your withdrawl that all notes are either fake or mutilated? Answer -
I'll simply forget it and go my way.

- When she said she will complain about this? Manager's answer - Go
whereever you can go and complain. We simply don't trust your case.

After all this she felt like these people were talking to a "Chor", a
lier... Such humiliation by people who put these statement in their
policy:
http://www.indianbank.in/pdfs/ccsbook/index_5_1.pdf
I was shocked to see just the opposite of policy statements here(joke
of the millenium):

- Customers be treated fairly at all times <--- See above how the
good the treatment was? and inline with this policy.

- Bank employees must work in good faith and without prejudice to the
interests of the
customer. .<---- Predudice? all bank employees statement confirms this.

- Complaints raised by customers are dealt with courtesy and on time
<---- Yes. They dealt with the complain on time by
just refuting the complain itself.

- Customers are fully informed of avenues to escalate their
complaints/ grievances <----- Yes they informed that go to some other
bank to get the replaced notes even if it was our ATM that did the
whole "".

- Bank will treat all complaints efficiently and fairly as they can
damage the bank’s
reputation and business if handled otherwise. <------- I've not done
this yet, but surely will post this to help other people also not to
deal with this bank, wherever I can. I know though this is not a
fully private bank and thats why they are "don't care" people.


This is just a matter of 2K and I could have agreed to the great
manager's comment "forget it" but it was such a harassment that we
need to post this and at least appraise the guys sitting on top of
these people so that they can take any action, of course, if they have
any respect for their customers and feel business also need some
ethics.

Naresh

Sir

Sub: Unethical,uninformed debit in my Bank A/c

I am A/c Holder at Indian Bank, Branch- Aruvikkara, Trivandrum, Kerala. I availed Housing loan of Rs. 1,50,000 ,
IBHL No;[protected] on 27.04.2005. SB A/c No :[protected] opened on 21.11.1988

While remitting EMI of Rs. 7500 ( due up to June- 2011) on 19.05.2011, at Indian Bank, Pattom, Trivandrum, I was surprised to see
two debit entries (Rs.490/-) in my pass book.

On clarification ( in the passbook entries made manually are not readable, may be deliberately) I was told that Rs. 190 towards
EC and Rs. 300 for title verification were debited. I was never informed of such charges and such a charge ( Rs.300) was not there
prior to this since 2005.

As per my enquiry, it came to my notice that this charge was a new one decided by Indian Bank. I wish to content that such a
charge can be debited only for new loans from the date of such decision. Rather charging on existing old loans is objectionable
and unreasonable.
If bank wanted to do, it can be at their cost. The terms and conditions agreed upon (rather enforced upon me by bank) at the time
of applying (year 2005) for loan shall not be changed by the bank as per their whims and fancy.

Further, I came to know that, many other banks also decided to make such a verification, but only on new loans



My complaint Dated 21.05.2011, to Indian Bank was not acknowledged nor attended properly. In a vague reply
from Indian Bank, Br.Aruvikkara, I was informed that recovery towards document verification was as per instruction from
their of Zonal Officefice, no other clarification was there on the matter.( Copies attached)

Hence I wish to approach this forum to get justice and remedial measures.

1. The amount recovered from me in an unethical way may be refunded to me.
2. Interest charged on my loan from registering my complaint may be waived by the bank pending decision on my
Grievance
3. Appropriate penalty on Bank for causing me trouble and unwarrenred constraint. I was treated bdaly by the bank though
I am an old client ,opened my A/c in 1988 , which adds to my agony.

I had to withdraw Rs.5000 from the Indian Bank ATM at Beltola (S1AB0771)Guwahati on 20.8.11,accordingly I punched the machine for the sum but while dispensing the machine dispensed only Rs 4000, whereas transaction slip showed debit of Rs 5000 from my account.I submitted a formal complaint to my Home Branch of my bank(Indian Bank,Beltola,Guwahati) on 22.8.11 but to no effect.Then I submitted another online complaint with the bank vide registration no.INET 27291796 dt.3.9.11 but no response received form the bank till date.Therefore, request your intervention for redressal of my greivance at earliest.

Mrs.Arati Goswami,
Guwahati.

Dear Sir/Madam,

I am Hariramprasath, working in an private organization. I have availed the education loan from Indian bank Srirangam branch. Recently my father has passed away and so my mother went to bank to ask about the details for loan account name transfer. My mother was keen to ask about any concession in loan amount ( just in a curiosity to reduce my family burden) and she asked the bank manager is there any way for this. I swear that she is not aware of any formalities in bank. Even she is not sure that is there is any way for loan concession. The bank manager has told her to come on other day to fill two forms. (Not mentioning anything about the loan concession!!)

My mom went today with a joy that there may be some way to obtain the loan concession. She went to the same bank manager and told her about the conversation that they had on the other day. The bank manager has made herself clear that there is not any loan concession in this situation.

The fact that I am coming to emphasize here is the way of communicating the message to the customer by The Bank Manager. She is not polite in her words.

Her words towards my mother was "How can you think o[censored]sing others money and not repaying it?. Is there any faithfulness by doing like this?!. Just sign the papers for the name transfer and go. We can't help you with this request."

I accept. Her words are true. But the way of communication might be somewhat pleasant, so that my mother would also not be hurted.

The worst way of her communication with the customer is coming now.

I felt bad about my mother's stage. So I personally went to bank and spoke with the manager. My words are "Dear mam, please speak pleasantly to the customer. My mom was hurted with your words. She doesn't know anything about these facts. So please take care of your words with the customers like this. This is my suggestion."

Do you know how she reacted?!!..

"You don't teach me!!.. There is no way for me to hear your words!!.. I know about how to deal with customer and you are not a teacher to teach me. We don't want your suggestions from customers like you. YOU JUST MAKE YOUR WAY OUT!"

I felt very bad with her words. Our family is using Indian bank for transaction for more than a decade. Is this the right way to treat the customer suggestion?!. Is there any way to file a complain about her nature of communication with the customer?!. I know as a normal citizen, surely I couldn't make any move to file a complain against the people like this. I have posted a feedback forum in Indian bank website and I am damn sure, there won't be any effect for this.

This is the stage for the family who are educated. If it is so think about the uneducated families. And there is many family whom i know personally suffered a lot with the words from persons like this. And all of them are forced to accept this forever.

When this situation is going to change!!. When these people will get to know how to treat the customer!!

Respected sir,
I don't get my online INDIAN BANK banking USER NAME & password yet. so i can't use my onlineINDIAN BANK banking services. If any way is there to recover my user name and password then plz help me, To use this facility .please send me user name and password to my email
Thanking you!
Name:B.MURUGAN
IB A/C NO:[protected]
Branch:kumbakonam main.
CELL:[protected]

sir,
i am an employee Annamalai University.
In Chidambaram, indian bank have six branches are 1 chidambaram southcar street 2. chidambaram kasukadai street 3. Annamalainagar 4. Usupoor 5 keerapalyam 6. bhuvangri. our Annamalinagar branch around 1000 employees have saving a/c. in chidambaram and annmalainagart only 2 ATMs (machines) only available and these are not working most of time and we go to use other banks ATMs. we are suffer not able to get mony in indian bank ATM and loss mony for using other bank ATMs. Hence, provide atleest 4 ATMs in chidambaram and provide suficent mony all time in machine ( In Chidambaram indian bank ATM was stand always no mony or out of order) Note: The HDFC bank have only one branch at chidambaram and provide 4 ATM machines iin chidambaram.
Thank you
Yours trully
p. neelamegam

Dear Sirs,
My Indian Bank, Sion Branch, Mumbai - 400 022, Savings Bank A/c #[protected]. My last four digit Global debit card ending # 7717

I had used my ATM Global debit card in the month of July 2010 and ($100) Rs.5, 000/- for online registration with "iForex" dealing with foreign currencies but the same was not accepted by them and returned back in the month of 2nd August 2011.

They gave ARN # 75326101041003949770408 dated 02/08/2011 and said the amount is sent for credit into my account. Several times I spoke to my bankers i.e. Indian Bank, Sion Branch, Mumbai - 400 022, to credit the amount lying in their custody as "Unclaimed", quoting the above ARN # and date but they refused to reply.I also spoke to Mr. Shahid, Accounts Manager with "iForex", and he confirmed that the amount is still not returned by my bankers and they have already received the debit in their bank accounts.

Will the authorities look into the matter and help me to get my money back.

Awaiting your favorable reply.
Thanks & Regards,
Ramesh N
3/69 “PREM SAGAR”,
T.V.Chidambaran Marg,
Sion (East),
Mumbai.
Maharashtra State.
India - 400 022.
(Residence) +[protected]
(Mobile) +91-[protected]
e-mail : [protected]@gmail.com

In Tiruchendur Indian Bank, Except Branch Manager, everybody works nothing...
I asked for Internet Banking and waiting 3 weeks to get the service & have to walk 5 times for this service...
till now i asking for transaction password, 10 times i walked to branch & 3 months gone they not gave me that... they simply says it will come on postal . I really disappointed and open a union bank a/c in tuticorin, they served speedly and kindly and gave me internet account,transaction pwd within 2 days and i walk to brank 1 day only...

I appreciate Union Bank employees for the kind service and Indian Bank manager for whom i not closed my a/c till now...

Sir/Madam,
I have got the Indian Bank ATM DEBIT Card bearing No.[protected] at Indian Bank, Hosur Branch 4 weeks ago. In this connection I have approached the bank authorities several times to get my ATM PIN. But the officials are not responding properly. I have also sent e mails to the circle office (Dharmapuri) and head office Chennai. Also submitted online Indian Bank customer complaints form for 3 times. No action has been taken. The officials are behaving like anything. I fed up with the ill treatment of the authorities.
My SB a/c No. is[protected]. Please take necessary action to get my PIN at the earliest without further delay.
Thanking You,
Yours truly,
N.S. PRASAD,
66,Tank St.,
Hosur-635109.

14.06.2011

Dear Sir,
(TO Indian Bank Credit Card section at HO/ Chennai)

TEXT WHICH WAS SENT ON THEIR e-mail ID on 14.06.11- [protected]@indianbank.co.in >

Please refer to my telecon on[protected] and my enquiry about the outstanding balance at around 8.00 PM/ 14.06.11.

Please block My Credit Card Number [protected]. The card is misplaced. I did not have any loss of amount.

I also request you to re-issue the card immediately.

This is also brought to your notice, and to the notice of concerned authorities to the rank of DGM and GM of credit card section that when I enquired on the above mentioned telephone number regarding status of my outstanding, the staff took nearly 28 minutes to let me know the outstanding. The time was 8.05 PM to 8.33 PM/ 14.06.11. You can ascertain who was the staff on duty by this time on 14.06.11.

I noticed the following:
.
1. The staff was not courteous.

2. His voice despite my repeated requests was very low and not properly audible. He was on the line with time-gap intervals without responding, and whenever he spoke, his voice was in such a tone, as if he is hungry for last 48 hours and no energy is there. It looks man doesn't know the communication in English language. My problem was, I do not know Tamil and the person on duty was weak in English and does not know Hindi, perhaps.

3 He kept holding me just to tell me the outstanding regarding 3 entries nearly 28 minutes for which he was not bothered the customer shall be bearing the cost as it is not toll free number. When first I contacted on toll free no.[protected], the person attending on had given me to contact a direct number as[protected].

4 If this is 24 X 7 services as is claimed by Indian Bank, the God only would save the Bank for such a filthy attitude and non-performance of the staff. The credit card balance asking is taken nearly half an hour without bothering the customer’s angle and customer’s metered call. This is sheer non-sense.

I request you to redress the matter immediately and take action against erring staff. Or else I may approach directly to CMD of the Bank quoting every thing. I must receive the reply within 48 hours, I humbly request you.

I also request you to re-issue the credit card immediately and send me by next tapal without much delay.

Yours faithfully,
(SUDHIR KUMAR BANSAL)
S K BANSAL, Faridabad (Haryana)
[protected]