Indian Oil Corporation [IOC] Complaints & Reviews

श्रीमान जी
निवेदन है कि में रोहताश वर्मा पुत्र श्री कन्हैया लाल निवासी 7/653, गली भगत सिंह पार्क वाली, शिव चौक, सिरसा का रहने वाला हूँ श्रीमान जी दिनांक[protected] समय रात्री करीब 9:30 बजे में और मेरा दोस्त प्रवीन कुमार के साथ सुरखाब चोंक, डबवाली रोड़ पर स्थित झुथरा पेट्रो सिटी पर तेल डलवाने गये | श्रीमान जी हमने झुथरा पेट्रो सिटी से 200 रूपये का तेल डलवाने के बाद वहा के सेल्समेन से मोटर साईकिल में हवा भरने का निवेदन किया जिस पर वहां तेनात सेल्समेन ने कहा कि हमारे पम्प पर हवा भरने के लिये कोई कर्मचारी फालतू नही हैं हमारे बार-बार निवेदन करने के बाद सेल्समेन ने कहा हम हवा नही भरेगे तुम से जो होता हैं कर लो तुमने जिसको शिकायत करनी हैं कर लो हमारे पम्प के मालिक कि बहुत चलती हैं यह कह कर उक्त सेल्समेन ने अभद्र व्यहवार व भाषा का प्रयोग करने लगा | इसी दोरन पम्प पर तेनात गनमेन आया और हमारे साथ अभद्र व्यहवार करने लगा व हमे देख लेने कि धमकी दी |
श्रीमान जी जब मैने पम्प पर लिखे आप के विभाग के अधिकारी श्री राजेश कुमार जी से मोबाईल नम्बर[protected] से सम्पर्क किया और उन को अपनी मोखिक शिकायत दी | जिस पर आप के विभाग के अधिकारी श्री राजेश कुमार जी ने झुथरा पेट्रो सिटी सिरसा के मेनेजर साहब को मोके पर भेजा लेकिन वहा तेनात सेल्समेन व गनमेन ने उनकी एक ना सुनी और हमारे साथ अभद्र व्यहवार करते रहे |
श्रीमान जी इसके बाद हमने दोबारा आप के विभाग के अधिकारी श्री राजेश कुमार जी से मोबाईल नम्बर[protected] से सम्पर्क किया तो उन्होंने सुबह कार्यवाही करने का आश्वासन दिया | जब हमने अगले दिन दिनांक[protected] सुबह आप के विभाग के अधिकारी श्री राजेश कुमार जी से मोबाईल पर सम्पर्क किया उन्होंने ने हमे शाम 5 बजे झुथरा पेट्रो सिटी सिरसा में बुलाया लेकिन श्री राजेश कुमार जी ने शाम 4 बजे हमे फोन पर सूचित किया कि झुथरा पेट्रो सिटी के मालिक बाहर गये हैं इसके बाद सोमवार को सुबह 10 बजे का समय दिया लेकिन उसके बाद आप के विभाग के अधिकारी श्री राजेश कुमार जी ने ना तो कोई सतोषजनक जबाब दिया और ना ही सेल्समेन व गनमेन के खिलाफ कोई कार्यवाही की |
अत: आपसे निवेदन है कि आप उपरोक्त कर्मचारी व झुथरा पेट्रो सिटी सिरसा मालिक पर उचित कार्यवाही करने का कष्ट करे
धन्यवाद सहित
पार्थी
रोहताश वर्मा पुत्र श्री कन्हैया लाल
निवासी 7/653, गली भगत सिंह पार्क वाली, शिव चौक, सिरसा

We have booked a refill using ivrs but it is not getting delivered. After the booking the invoice is generated and given to the delivery boy but he does not deliver it and then it gets cancelled after 48 hours. This has happened 4-5 times already. Last time the delivery boy came to deliver he asked for extra 40-50 rupees, which we denied.
The cyllinder was not having seal also and when we asked him to weigh the cyllinder, he refused saying that he does not have the machine. After that he was extremely rude and is not delivering the gas refill now.

We are waiting endlessy without any action from indane. We have already filed a complaint but no action is taken. Whenever we tried to contact the distributor they just say it will be delivered by tomorrow or we have already generated invoice. Please contact delivery boy. When we contact the delivery boy he says he does not have any reciept for delivery or sometimes that i will deliver it in 1-2 hours, but never actually delivers.
This juggling between calling distributor and delivery boy is really tiresome and irrtating and still after all that we are not able to receive a refill. This is a clear exploitation of customers. We have to go through so much for receiving a mere refill just because we want a sealed cyllinder with right weight and without any extra payment, which is our basic right as a customer.

Distributor name: kk indane enterprises (117661)
Distributor address: 147, 4th cross, cambridge layout, bangalore
Delivery boy name: madhu

Consumer number : [protected]
Booking number:[protected]

I have booked for a refill on 22 oct and got a message with receipt generated details in the next few days followed by a delivery agent calling to deliver the cylinder. But he never came and it's been more than 5 days that j have received that call. The agency denied taking complaints and said they do not know about the cylinder tracking. Very frustrating experience. Still haven't received the cylinder. Multiple calls but no reply.

I am aware it might take around 10 days to deliver few times but this time i got an message that it will delivered within 4 days and a delivery agent called me too to deliver. Then why is the delivery of my cylinder taking so long.

The agency despite being the broker to deliver to the consumers simply denies taking any complaints nor listening to my complaint. They have asked me to go to the main branch for any queries. What is the purpose of these agencies being linked to consumers when they are not taking the responsibility for our delivery.

My agency is kk indane gas.
Please find my refill details below.
Order for cons no [protected] is registered with ref no.[protected].

उपभोक्ता का नाम
Shyamkali rajak

ईमेल आईडी [protected]@gmail.com

सेवा अनुरोध दिनांक
30/09/2019

शिकायत विवरण
शिकायतकर्ता को बताया गया कि siam काली रजक की तारीख में गैस कनेक्शन के लिए आवेदन किया गया था, जिसमें सभी आवश्यक दस्तावेज जमा किए गए थे, लेकिन कनेक्शन प्राप्त करने में समस्या है। आवेदन भारतीय एजेंसी के नाम से दिया गया था, 1 साल के लिए नाम दिया गया था। जिसे आज दिनांक 25-09-19 तक नहीं दिया गया है, शिकायतकर्ता ने बताया कि उसे 1 वर्ष का कनेक्शन नहीं मिल रहा है, वह चिंता कर रहा है कि वह इसे आज मिल जाएगा, अन्य

प्रतिक्रिया विवरण

வணக்கம்
எங்கள் கிராமத்தில் அஞ்சுகோட்டை யில் நேற்று திருவாடானை இன்டேன் கேஸ் ஏஜென்சிகள் ஸ்ரீ லஷ்மி இருந்து ஐவர் கொண்ட குழுவினர் வந்து இன்சுரன்ஸ் செய்கிறோம் அதற்காக ரூபாய் 200 வசூல் செய்தனர் ரசீது தராமல். மற்றும் கேஸ் உருளை கொண்டு வந்து வீட்டில் தருவதற்கு 7 கிலோ மீட்டர் வரை இலவசம் ஆனால் ஆனால் அதற்கும் ரூபாய் 50 முதல் 70 வரையில் வசூல் செய்கின்றனர் பலமுறை புகார் அளித்தும் பயன் இல்லை.இவ்வாறு நடக்க காரணம் அதற்கான விபரங்கள் வேண்டும்..
நன்றி

I had filled in petrol from indian oil pump (Krishnasagar automobile) at polta (Near bongaon) at 02:42 pm[protected]. After filling tank i asked for bill to the employee. He gave me a bill but not entered vehicle number. When i asked him where is the vehicle number, he said that "machine does not able to do this". But pump manager told me "machine can do this". When i protest for this, the pump employee started a rude behaviour to me. I want the pump employee punished. And this incident never happen again. Thank you.

Attached is the image of the transaction

I applied for a gas connection in ml bose company 52 a raja dinendra street, kolkata 700009
Ph no :[protected]

They are denying gas connection because i am not purchasing oven from them.
Though i have provided copy of my new oven purchase bill.

The person who came for inspection said the stove i have purchased cannot be srviced by them. Though it is a branded prestige company's isi marked stove.
Please resolve this issue as soon as possible.

Dear sir they are demanding rs. 30-40 rupees extra. If i ask why, they are telling as transport charge + my salary. I refused to pay the extra money. So the delivery man told he will not deliver the cylinder and come my office take the cylinder. Help me solve this. Is this extra transport charge and salary in your policy? If yes please explain me. Other wise explain your distributor. Regards, newton biswas consumer no. 11928951 distributor: metropolition enginers co-op society ltd. Akalyani, nadia, pin-741235.
Regard
Newton biswas
Mob:[protected].
Email :[protected]@gmail.com

I, ramandeep singh s/o kanwaljit singh, residence of h. No. S-23/513, gali granthian, partap bazar, amritsar.

Consumer no. [protected]

I had not received subsidy for two months.
It is requested to your goodself pls transfer my 2 month subsidy in my linked bank account no.[protected]. My gas booking no.[protected] dated 16.09.2019 as per govt instruction subsidy credit into account in 2-3 days but unfortunate, my subsidy is not received so far. It is request to please credit my 2 month subsidy into my account.

Dear sir i am from pondicherry and having lpg connection from m/s renga agencies. Mohannagar pondicherry. My name is rjagadisan lpg consumer no is 50213 enjoying the facility from 2011. I booked gas by 2nd week of sep. I received a message from ioc to pay online rs 602 for the cylinder. It is the 2nd time i paid through online. First my acct debited and some technical problem it has not credited to benifitiary ioc. By 9.14 am on 10/09/2019 again i transferred online and successful. Both things happened on 10/09/2019 and renga agencies delivered the cylinder on 14/09/2019 with online payment delivery slip with balance to pay rs 0. The subsidy of rs 91 credited to my ac on 20/09 now renga agencies people came to my house and pay rs 602 saying they have recd the amt. Inhave obtained a statement of ac from my bank from 10/9 to 20/9 till date rs 602 not credited to my ac means the debit transaction is successful. Today 25 th the delivery came to pay rs 602 or give back the cyclinder. It has given acute mental agony and stress. He has not understand bank transaction. Ur toll free people also told me transaction sucessful to me. Please instruct renga agencies and clarify them in this regard. If they again trouble there is no other go for me to complain in consumer court

Dear sir,

This complaint is against indian oil petrol pump indian oil petrol bunk
Hennur main rd, sait palya layout, lingarajapuram, bengaluru, karnataka 560084
(https://maps.app.goo.gl/2qTupFiRoiZfHzkQ8)
I asked the person to fill petrol of 250 and i repeated twice the same but the person for 50/- and then again i repeated that i asked for 250/- and he filled for 200 more.
When i entered the fueld quantity in my tvs app to have fueld record and efficiency i found fuel quantity as 2.31 for 200/- @76.67 why actually should be 2.61.

I came back and searched for this punp and it's reviews and found that i am not the only one who got cheated. This is the procedure they follow on each person who goes there. And few people tried to go against them but they came up misbehaving and being rowdy.

I urge you to please take an immediate and strong action against them as this not a small scam they are doing it for 30 to 40rs against each filling each day each week while year. And that to they are in mid of city... Hand-off to their courage even they are not afraid of some who could expose them. People have gave their reviews but i think it doesn't reach to authorities and they also doesn't bother.

I will fight till so strict action is taken against them.

Dear sir,
I would like to draw your kind attention toward the problem facing by customer like me. As i have shifted my residence, i didn't take gas bottle for more than 6 months. When i contact the agency, they told me to reactivate your account and for that they demanded rs 180/-. Moreover when i have given the proof my new address they didn't change and activate the account and booked refile without my consent on old address and bottle was not delivered to me. They sold out themselves. When i complained, they told that address will be changed after 15 days. They also not link my aadhar card though i have given copies of it many times. They also demanded rs 150 for address change.
I think we have to take another 150 years to make our nation as the vision of m. K ghandhi.
Jay bharat
Jay gujarat

Hello team
Initially i had applied for iocl petrol pump dealership and submitted rs. 3, 99, 000 as application fee but due to some issue i had withdrawn my application on 2 may 2019 for application no "iocl27aaaci19ch".

They told after my application withdrawn that your amount would be refunded within 90 days from date of application withdrawn but now it is more than 120 days but i did not get my refund.

Now, they are asking that minimum refund amount should be 5.5l and your payment is of rs. 3.99l. Therefore, first make complete payment. Which was not mentioned in their policy document and even it is also not mandate as at any stage any applicant can withdrawn their application.

A, i have contacted iocl dealership team through email and other channel but they are not replying or answering.

I have sent multiple email to your team but i did not get any positive response from their side.

Therefore, i would request you to please help to get my refund from iocl team.

I had booked a cylinder on 13-sept-2019 with ref no 450693. But didnot get my cylinder yet. But message received from indane is showing it will be delivered within 2-4 days at the time of booking. Each and every time they did unreasonable delay in delivery. If we contact to agency regarding this every time they do a worst behaviour with us even they do not know how to behave with a lady cutomer. It is a delivery issue as well as behavioural issue. Please look into the matter sir.

My consumer no - [protected]
Consumer id[protected]
Distributor - swarnamayee indane

Respected sir,

1. We refueled full tank diesel in my car up32 je 3678 at gupta filling station, dealer indian oil corporation ltd, bachhrawan district rae bareli on 14 aug 19 on billing cash memo no 3149 dated 14 aug 2019.

2. Car run upto 10-15 km from said petrol pump and engine started loudly sound we stopped the car and call local mechanic to resolved the fault but he told that engine got seized and don't start now.

3. We pulled car and reached workshop and find out that kerosene was mixed in diesel so that reason engine got breakdown.

4. On 17 aug 19 we informed matter to mr vinay sale manager rae bareli and he called me at same petrol pump. He made an inspection report in front me but result of same report still not sent me or informed me, nor call me for inspection office to check report in-front me.

5. Therefore we are request you to please take matter seriously because i have much financially loss. Also requesting you please justify the matter and take necessary action against the dealer.

6. Thanking you in anticipation please.

Yours faithfully

Dhanendra kumar singh

Dear sir/madam,

I have booked for a gas cylinder with ganapathyvel indane gas agency, velecherry and cash memo[protected] for the same has been generated on 6/9/2019. Booking number[protected].

But, till today, gas cylinder has not been delivered and no proper response from the agency also. Kindly request you to help me in this issue.

Thanks

Today i went to indianoil petrol bunk opposite to jssaet entrance gate, purchase 1, 000/- petrol for my new car and i asked very polite way at 800 meter running but staff person stopped the petrol gun and he replied it’s like that only and his behaviour like rowdy immediately 2 people came shouting on me it’s like that only and while closing my car petrol cap they broke if you have cc tv access you can check, this is very bad experience...

The petrol pump near central jail gwalior is not accepting indian coins which were given by me and were talking very rudely and was saying these does not work and insulting our currency if this matter is not looked after than i will be forced to comlaint at colloectors office and will influence wrong about it. And the man was saying this is police petrol pump and here we are the owner. Please see

Dear sir,

This complaint is against indian oil petrol pump owned by sethi petrol pump i paid rs.400 for fuel filling but the filling machine not showing the amount. I ask him why this is not showing the amount so he said that this oil is for testing. After that the filling man filled the 5 ltr. Petrol in bike. I calculate the 5 ltr. With current rate (Showing in machine) which is the 74.65 per ltr. The result is 373.25
Than i again ask the filling man that i paid rs.400/- but petrol fill amount rs.373.25 difference of rs.26.75 why cames diffrance???

Filling man sated giving irrelevant excused, after argument he ready for filling the petrol of balance amount rs.26.75

Please take some action to deter such effort of these petrol pump.

Email address:[protected]@gmail.com

The indian oil gas station in bommanahalli, hongasondra has atrocious services. When gas stations are empty, the employees are enjoying and making only one person work and the queue is soo long. Even then the employee told me to go to the one person when he supposed to be working.
I was a frequent customer to indian oil since i live nearby. Now because of this, i no longer go to indian oil and am willing to do an extra 10 min ride to bharath petroleum.
You just lost one customer and the way i see it is if you keep this going on, customers will go to your competitors and will never come back to indian oil. Word of mouth is a big factor to bring down any firm so look into this and improve the ethics and behavior of your employees.