Indian Oil Corporation [IOC] Complaints & Reviews

This is to draw your attention towards the service request number 1-[protected] which has gone unresolved in a way ( complaint against the deduction of INR 708 from my account while booking a LPG cylinder from Indane gas agency, whereas the amount was not getting reflected against my booking and i had to pay cash at the time of delivery) and is being closed also. Post that I registered complaint again and got request number 1-[protected].

I had written mails as well to the help desk with the same request earlier and was assured through email that refund will be initiated and will be reflected in my account in 15 business days.

However, there is no such deposit/credit getting reflected in my source bank account. Almost two months have passed and the matter is still unresolved.

Transaction number as received by me for the concerned payment was[protected].
LPG ID:[protected]
CONSUMER NO. : [protected]

Kindly look into the matter and do the needful

Dear sir
My name is Venkatesh babu, today 18 june 2019, i have took the petrol of 200rs but the petrol pump guy is telling i am given 300rs petrol he collected the 300rs i also seen he given 200rs petrol only i told that guys check and tellme they given the reply our technician not lifting the call, so collect the bill .

Address of petrol bunk:
Seagull petrol patk, Iocl dealer, hebbal ring road, Bangalore 560045

Dear Sir or Madam,
Please see below chronology on my attempts towards LPG delivery to my home.
- I booked on 20th May 2019 which was cancelled by distributor without my knowledge
- I booked again on 6th June 2019 and visited the distributor on 8th and he committed delivery on 10th June which was not happened.
- I made more than 100 attempts to reach distributors on given numbers and they're too reluctant to receive any calls it seems
- I again visited the distributor on 15th June and got commitment for delivery on 17th; which again didn't happen. This time Mr Jayapal (at distributor office) given me an alternative number where he would be available.
- on 18th I called in morning I seen the Indane delivery vehicle and connected him to Mr Jayapal and he committed the delivery within an hour, which didn't happen again
Apart from this I registered a complaint # 1-[protected] on Indane helpline on 14th June and there has been no action till today. Again I called helpline and they're saying it would require 7 working days to update the status.

After all mentioned efforts I am helpless and don't know how to get my work done and need some help on this. I also request some action on my Indane gas distributor for i) not providing service ii) not lifting customer calls iii) not giving appropriate reasons for delay if any etc.

My Indane distributor details are as below...
NAMRATA GAS AGENCY (code # [protected])
H.NO. 5-1-89/2, NEAR BUS STAND, KUKATPALLY, HYDERABAD KUKATPALLY, HYDERABAD HYDERABAD, DIST. MEDCHAL MALKAJGIRI MEDCHAL MALKAJGIRI Telangana

My consumer number # CX2329526

Thanks in advance for your help in this regard,

Sincerely,
Srinivas Peruri

I book a gas refill on 04.06.19 wide booking no. 542568 and cash memo has been generated on 04.06.19 no.[protected] of Rs 746.5. my gas has not been delivered till today i.e 18.06.19.This is second time when i complaint on portal.my present gas cylinder is suppose to getting empty so you are requested to take necessary action against distributor/

Dear sir,

I have not recieved my lpg indane subsidy since February 2016. I had been receiving it regularly before that but it has stopped suddenly. I have not recieved my lpg subsidy into my bank A/c since 01.02.2016. I have already told my distributor about this matter but they are not responding sincerely

My consumer no:[protected]
My Distributor name :- Golfgreen Gas service, Bijoygarh, Kolkata, West bengal

Please take a necessary action as soon as possible
Thanks & Regards
Mrs Ratna Bhowmik

Dear sir/madam

actually im booked cylinder ten days back, till now im not got cylinder . My distributor is seetharama agencies, they have given three numbers [protected] & [protected] both nos are not working and third numer [protected] its ringing but no one attending call any time .Finally im came to you please sort out problem and get me right contact no and gas imedaitely please...

Rewards sale never work even if the denomination is as much as 305Rs. The service station in Tilaknagar always deny the rewards request saying server issue but somehow they can swipe the card for the same transaction. I wonder how there is no server issue to swipe.

On compelling them and asking them repeatedly that how can server not work only for rewards sale 4-5 men gather around to shout at you and scare you off. Sometimes it works and sometimes people go ahead and raise complaints to citibank and resort to social media.

Logically, the Indian oil company should get their dues - rewards or not! probably it is Citibank who work hands in gloves with these Indian oil petrol stations to save few bucks!

Dear Sir,

I have booked a refill cylinder about two weeks ago and last week I got an SMS that refill cylinder has been billed and it would be delivered shortly. But nothing had happened in the whole of last week, on Friday afternoon when I rang up the dealer Calicut Gas Services and inquired I was told delivery was delayed due to nonavailability of the staff and it would be delivered on Monday positively.

Yesterday evening I got another SMS stating the cylinder was delivered yesterday. Nobody was at home yesterday and it was informed to the dealer on phone on Friday.

Would you please look into it and find out to whom it was delivered, when and where. Also please take appropriate action against the dealer for the malpractice and ensure I get cylinder delivered against the booking already done. This is the second instance of malpractice by dealer.

My customer No.22674 Name: N SUBRAMANYA SHARMA
Address: Subhodaya-22/827, Thiruvannur Nada, Kozhikode-673029.
Cell Phone No: [protected]
email: [protected]@rediffmail.com

Dear sir/mam
I am customer of your nandi gas agency from last 8years.my connection no is 25336 by registered name of mr. Surender kumar utreja. Our cosumption of cylinder is approx 3 months even you can check our earlier records.

Today our old cylinder was finished when we open our new cylinder which we recivied on[protected] it was empty completly.

I call on your emergency complaint no. They came to our home in 7/401A jwala nagar shadra .they clearly said it is empty.

As customer i m feeling completly helpless even which cylinder i spared for my emergency it is not in work..
How gonna we cook now.

Kindly look into this matter on priority we are feeling harrasment.

This is unbelivable happen with us 1st time in our life.

Please resolve my this issue and deliver new cylinder on priority.

Thanks
Regards
Charu utreja

Dear Sir,
I am having my connection in M/s Mahitha Indian Gas Agency at Suryapet.
My Gas Connection no:7844888 on my named Mr D.Punnaiah. recently I have shifted to Karimnagar local.
I want change transfer my gas connection as Karimnagar area Agency.So kindly help in this regards.
Yours Faithfully,
Dhanam Punnaiah
[protected],
H.no:5-6-146/3,
Housing board colony,
Near Water tank.
Karimnagar.

I purchased rs 500 petrol from lotus automobiles chhattarpur n delhi 110030 petrol pump vide invoice no 1203162 dt 16.6.19 at 07.08.32 hrs, today.
i adviced pump boy to feed amount in system and do not cut it manually, till autocut takes place.but despite of my reminders he cutted the nozzle manually.i live near this pump, so i m frequent here.this practise is common here so i am lodging my complain.i have picture of that pump boy.
you can easily track responsible pump boy as i have provided you details of my invoice.
act as per rule position at your end

My earlier GAS agency was Sri Rama Indane Gas Agency and my consumer No. was 16054 . IOC had introduced IVR to book GAS cylinder via registered phone no. Suddenly my agency was changed without informing me and my new agency became R S INDANE GAS with a new consumer no [protected]. My IVR no. still spells my old consumer no. and i cannot book my cylinder using IVR. I kept telling my new GAS agency to rectify but till date (2 yrs now) the problem has not been resolved. He is not bothered. Even i cannot book the cylinder using APP

Sir,
1. Dividend warrant no.4363142 dated 20/09/2016 of Rs.3765.50 under Folio/DPid & Client ID No. [protected] in original has been sent to your office through SPEED POST on 18/01/2019 for necessary action.

2. I spoke number of times to your office ( Mr. Kamalesh Jain/ Mr Sudesh) on the above matter.

3. On 11/06/2019, I spoke to Mr. Kamalesh Jain who informed me that he will take up the matter with M/S Karvy through email with a copy to me.But no such communication has come.

4. The said dividend amount has not yet been deposited as per bank record.

5. Please inform me status of above dividend at the earliest through email.
Please take necessary action.

With thanks.
======

SHYAMAL KANTI DAS
104, MADAN MOHAN BURMAN STREET, FLAT-62
KOLKATA-700007
(M)[protected]

I am from uttar pradesh meerut. My compalin is against EVES petrol pump meerut. Today i filled petrol in my bike at EVES petrol pump. When i was returning back home my bike stops due to petrol shortage. Thats why i am complaining. This is not happened first time. I face this problem many time but now i am complaining. I don't know how they are selling petrol to customers.

I still didn't get the refund. I just received the below message from them but haven't got the refund. But its already more then 3 days. I don't have sufficient amount for new gas booking. I want my refund soon so i can place new request for the gas.

Dear SUJATA RAJHANS . ., a refund of Rs.739.00 has been generated against your order[protected].. Will be credited in 2-3 working days. Ref Num #[protected]

Dear Sir,
I am Defence Officer having gas connection with Kasna Gas agency Greater noida, I have not been given my ant rifil booking in time and If I personally contacts in their office they mis behave rudely, that happened during my previous booking.complain was lodged in his office . This time I have booked my cylinder on 06 Jun 19. The rifil still not received. Req do needful to avoid any misbehave again. To get my rifil. My cash memo no. is [protected], booking no345802.consumer no. Cx 1073231.
Thanks
Regards
Flying Officer N Singh

This is sad to tell you that in one of the petrol pump i visited today while filling air to my vehicle they did a big scratch to my car while pulling the pipe to fill air by your employee this is so depressing like a well known fuel station is showing so much less care towards costumers car date of the incident is 13/06/2019 Thursday in the morning around 11.30 AM .It hurts the people when their car get scratched by the negligence of the employee.
So I kindly request you to go through the matter and give me a solution if needed more information about the damage i have the pics with me please give me a solution for this

Respected Sir, Madam,

I am from 3 month have been complaining for delay of refile delivery to Indian oil instead of Gas refile I have been getting a series of SMS.
IF I pay extra money above 100 Rs. than problem will not face.

It is your kind information and necessary action please.

Your faithfully,
Sankar bhuyan,
Guwahati, Assam.

Sir/Madam

I M Mohan rao Indane gas service No.62675 booked cylender on 17.04.2019 at 22.15 with reference no.605327, and paid through link on 18.04.2019 00.09hours first time I have received transaction failed message and again I Paid amount debited twice with same reference No.00215056 I complaint given in my dealer sampally gas service but no use till now i have not received amount.Please verify and return amount immediately.

Sir, my name jebaraj jeyaseelan g, my lpg gas connection no.04534 in premier indane gas agencies, k pudur, madurai 625007. my connection is active for over 15 years every month booked lpg. now delivery boys demanding amount for renewal form for continuation of my connection. please take necessary steps to stop this if it is a fraudulent practice by conerned distributor.
yours sincerelly
jebaraj jeyadeelan g
mob [protected]